We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Clothing

Zara USA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Reviews

This profile includes reviews for Zara USA's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Zara USA has 78 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Zara USA

      500 5th Ave Ste 400 New York, NY 10110-0499

    • Zara USA

      125 Westchester Ave. White Plains, NY 10601

    • Zara USA

      39 W 34th St New York, NY 10001-3020

    • Zara USA

      101 5th Ave New York, NY 10003-1008

    • Zara USA

      689 5th Ave New York, NY 10022-3133

    Customer Review Ratings

    1.04

    Average of 204 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • CC D

      Date: 06/24/2023

      The absolute worst customer service ever. I cant even believe theyre such a big company when they run business like that. I will no longer be purchasing from them.

    • Julie W

      Date: 06/05/2023

      The security tag was still attached to the sweatshirt I bought. I no longer keep the receipt, and they are not willing to help remove it. They acted that I might have not purchased the item (stealing it?) since I can't show the receipt. Wouldn't they able to find my purchase information using credit card information? Now I am stuck with an unused item for something that wasn't entirely my fault.

    • kara s

      Date: 05/26/2023

      Zara refused to return at ***** dress because it smells like soap I tried it on, couldnt button it up so I sent it back. Ive called customer service TWICE to get this issue resolved, and NOTHING Stay away! FAR AWAY from their website and stores.

    • Nicole F

      Date: 05/16/2023

      Terrible customer service!!!! They refused to accept my return since they claim it had a scent of perfume . The terms and conditions do not state that the the clothing will be deemed worn if they pick up a scent while trying on ! I called numerous times trying to escalate the case and there was no one to help me . In addition I never received the items back and was not refunded! So they outright stole !Horrible customer service . And won't refund you on items .

    • Anisha P

      Date: 05/03/2023

      If I could leave less than 1 star I would. Customer service is TRASH. They are not helpful. They delivered my package to the wrong address, and when I called customer service about it, they told me to re-order the items and have it shipped to my address while "they look into the issue." After they "looked into the issue" no one followed back up with me, and they would not give me the refund for the order they delivered to the wrong address. So I paid twice for the same order. I contacted my credit card company in regards to this matter, so they can stop one of the charges, and in doing this...zara blocked my credit card. THE WORST CUSTOMER SERVICE IN HISTORY.....STRAIGHT UP TRASH!!!!!

    • putu v

      Date: 05/03/2023

      Returned multiple items and they wont send me my refund back for $400! They said the items are worn and going to send all the item back to me! Ridiculous forcing someone to buy their items!

    • Tracy L

      Date: 05/03/2023

      I know they clothes dont come from ******, when they do arrive in the states they need to change they prices I purchased 4 items the price on 2 of the items was not what they was when I checked out one was a jumpsuit for 45 and the other item was ***** I never check my receipt till I got home, the item for 45 was 69 and the other was 25, companies suppose to give you what the price is on the tag

    • Adrian W

      Date: 04/20/2023

      Horrible customer service from store and corporate office. Couldnt return items just passed the 30 day **** with receipt and the manager refused to allow it. Then turned around and allowed the customer next to me to return something passed the 30 days. Manager can discriminate based on your race, ***, or for whatever reason they want. I called corporate and they actually said they support the manager if they are racist and only pick and choose who they allow to return items. They do not care about customers and I will never purchase anything from them again. Opened a case and it was immediately closed without resolution. Its so sad that they can openly allow their managers to discriminate against customers whenever they fell like it and support them blindly. Stay away from Zara.

    • brenda r

      Date: 04/17/2023

      i have been violated and disrespected and my voice was silenced. I had an order returned to me stating that the clothes have been used and worn. the items were returned the same day I received the clothing have the labels attached to it. I pleaded and pleased and spoke to no avail. I have all the chats recorded. i have images of the items with the all tags attatched.

    • Isol M

      Date: 04/17/2023

      Zara sent me a package that got lost, and they sent a replacement after I called like 5 times. I ended up receiving the replacement and the order, but the quality was so terrible that I returned both together in the same box as Zara suggested. It's been more than a month since they received my return, and they still have not refunded me, and when I call, they always say something different. Ugh. Never again!

    Zara USA is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.