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Average of 161 Customer Reviews
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Review fromNauj S
Date: 12/13/2023
1 starNauj S
Date: 12/13/2023
After reading ****************'s review from 11/30 i knew i had to say something. I had the same exact experience. I had never ever in my life felt so disrespected by a telephone agent. She (********) actually harassed me during the conversation by answering to my "i dont want to purchase anything, thank you", with "how do you know im selling you something", "if you knew i was selling you something, what am i selling? please explain?". In addition, the BLACKMAIL- "I will not be taking you off the call list"! for no reason. Also, it clear most of these positive reviews are fabricated.
Sekure Payment Experts
Date: 12/18/2023
Hello ****, thank you for reaching out to us. Please be advised that all our reviews are posted by legitimate business owners like yourself, however, we would like to investigate this and get this resolved for you right away. Unfortunately, we were unable to locate any account based on the information provided. Would you be willing to send an email to ***************************************************************************** indicating the name or phone number of your business? We would like to review what happened and take the appropriate steps as soon as possible.Review fromNadim J
Date: 12/12/2023
5 starsNadim J
Date: 12/12/2023
Really great Merchant to work with. Especially ************************* (******) The level of care and responsiveness is unparalleled. Glad I chose them for my Merchant processing. Thank you ******* and thank you Sekure Team.Sekure Payment Experts
Date: 12/13/2023
Hi ************************** is awesome to work with. Thank you for your feedback.Review fromPhove H
Date: 12/04/2023
5 starsPhove H
Date: 12/04/2023
A big shout out to ***************************** @sekuremerchants.com for helping me set up our new Ingenico Desk **** terminal for **** Pizza Barn. I just love how she makes the effort to explain her point of view using less technical terms when speaking to me. I am a Filipino and not a tech savvy. She regularly follow up with me to ensure my terminal problem is solved. She shows a strong work ethic by consistently staying until all tasks are completed. Thank you so much, ********! You are the best! ??????Sekure Payment Experts
Date: 12/13/2023
Hello Phove, thanks so much for the shout out! We are happy to hear we made such a strong impression on you!Review fromDathene B
Date: 12/02/2023
5 starsDathene B
Date: 12/02/2023
****** was/is totally AmazinG!! So grateful to her. I called in due to a complaint, and she turned it around to good information for me ****** took all the time I needed to speak with her she is a fantastic asset to your company, secure/pay anywhere I have access to her personal email, so to goes straight to her or anything needed with secure ************* perfect name because I do feel secure with ****** very nice to be able to have a one on one thank you so much ****** thank you secure??????Sekure Payment Experts
Date: 12/04/2023
Hi *********, ****** is great to work with and she will have your back! Thank you for sharing your feedbackReview fromJessica F
Date: 11/30/2023
1 starJessica F
Date: 11/30/2023
This company reached out to our business unsolicited from a local area code number. This company is based in ** and Ventura and is using remote US workers. The sales person asked about who has the authority to answer information about our merchant services. In the process, the sales person denied that they were selling a product or service but that were taking information as a broker for merchant services. A broker is providing a service. This information was relayed after I requested that our number be taken off their list. Again the sales person ignored my request. It took an additional 3 times for me to request that they take us off their list. In the process, he would ignore my request and try to pivot the conversation into what he was really trying to sell. The sales person refused to give me business contact information to take us off the list after denying that he could not do it himself. He said I could look up the information online myself. He said he could not provide me a supervisor or customer service contact because he works remotely. As of now, we have not been removed from their list which implies they will attempt to contact again. Sometimes a sales pitch doesnt work but it doesnt mean you can refuse to remove someone from the list. This is unethical and perhaps to most unprofessional interaction I have had with a sales rep. I want to be in contact with this companys lead customer service team. This is unacceptable.Sekure Payment Experts
Date: 12/04/2023
Hello *******, thank you for bringing this to our attention. We sincerely apologize for any trouble to you. Please rest assured that Sekure Payment Experts is a well-established company supporting tens of thousands of merchants in the US. It is always our intention to help merchants rather than cause any inconvenience. With that in mind, we would like to review all communications and take appropriate action. Unfortunately we are unable to identify your file. Please email us at ***************************************************************************** with your details so that we can further investigate, take immediate action, and add you to our Do Not Call list.Review fromRuben K
Date: 11/20/2023
5 starsRuben K
Date: 11/20/2023
Ia a customer for a while, ********************* is my person on charge always pending of my issues. Im very happy to work whit you help me to grow up my business.Big thank you !!Hey ppl ******* habla espaol es de gran ayuda para que mi negocio siga creciendo. GRACIAS ******.Sekure Payment Experts
Date: 11/27/2023
Hello ******, thank you for such a positive review. We are happy to hear that you were satisfied with our ability to resolve an issue quickly.Review fromRobert K
Date: 11/18/2023
3 starsRobert K
Date: 11/18/2023
After doing some searching and discussing I decided not to go with Sekure but to stay with my current Credit Card Processor. However I will say that *********************************** was very pleasant to work with.Sekure Payment Experts
Date: 11/27/2023
Hi ******, we are so happy to hear this! Thank you for sharing.Review fromMelissa S
Date: 11/16/2023
5 starsMelissa S
Date: 11/16/2023
***************************************** is awesome! If you run a business you really need to give him a call. Pricing is awesome but the personal one on one is priceless!Sekure Payment Experts
Date: 11/17/2023
Hello *******, thank you for such a positive review. We are happy to hear how ********* was able to solve all issues.Review fromSandi C
Date: 11/09/2023
5 starsSandi C
Date: 11/09/2023
We were being hounded by a company with a similar name and when I called them I was ready to drop them but I spoke with ***** and found him to be very pleasant and really listened to me and our concerns. He was very helpful, lowered our rates and explained everything to my satisfaction.Sekure Payment Experts
Date: 11/10/2023
Hi *****, ***** is great to work with and he will have your back! Thank you for sharing your feedbackReview fromBruce D
Date: 11/08/2023
5 starsBruce D
Date: 11/08/2023
Sekure Merchant credit card processor, ************************************I was helped by ***********************, payment expert with my account at ********************************************** and found him to be very personable and helpful. For example, he listened to me and was able to get reversals of certain charges and fees that had been billed over the last 5 mos. I would definitely recommend Sekure payments for credit card processing to my friends based on my experience with *******.Sekure Payment Experts
Date: 11/10/2023
Hello *****, thank you for the shout out! We are happy to hear we made such a strong impression on you!
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