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Customer Review Ratings
Average of 161 Customer Reviews
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Review fromTony C
Date: 10/18/2023
1 starTony C
Date: 10/18/2023
Sekure seemed like a cheap way to process credit cards and at first they seemed to be nice. Soon however they began calling at all hours and on every phone we had. Personal and buisness. Work days and days off. We then found a company that offered us similar rates and less invasive customer service practices. After a week of asking them to cancel our applications and accounts and stop calling us they started our account anyway. AFTER we had over text, email and phone had cancelled all service with them. As soon as the "Welcome" letter we didn't want got to us they were magically unable to reach. The phones had large call volumes and the emails went unaswered. Texts ignored. The worth the stress of the high pressure full court press. Don't waste your time it is much more valuable than the few pennies they may save you if any at all.
Sekure Payment Experts
Date: 10/31/2023
Hello ****, thank you for contacting us. Please know that what you have described is not typical and is not what we want for our merchants. We are very sorry for your experience and have taken steps to address your concerns. We see that you have since been in regular contact with our team and as discussed, your account has been fully closed. If you have any questions, please email us at ***************************************************************************** and we would be happy to assist.Review fromNilsaliz O
Date: 10/17/2023
5 starsSekure is very helpful to our company. We have a direct representative (*****) that answers all of our questions and needs. I have no complaints about doing business with this company. The rates are great! I will definitely recommend this company.Review fromJean A
Date: 10/15/2023
1 starJean A
Date: 10/15/2023
I was not given proper information to close my account. 4 months after the account was supposed to be closed I received the cancellation letter. Over those four months I was charged hundreds of dollars and bounced between Sekure merchants and North ************ Card. These are two unethical and unscrupulous businesses. They should not be in business and need to held accountable for their business practices Thank you Sincerely *******************Sekure Payment Experts
Date: 10/16/2023
Hello ****, thank you for reaching out to us. We're sorry to hear about your experience, and we appreciate you sharing your concerns. Please note that Sekure is not responsible for merchant billing; it's managed by your card processor as per your agreement. Upon review, we can see that you already spoke with our Payment Experts which clarified that the majority of your billing stemmed from a chargeback issued by your customers. If there is anything further you need, please do not hesitate to contact us at ******************************************************************************Review fromDavid G
Date: 10/12/2023
5 starsDavid G
Date: 10/12/2023
I just wanted to give a shout out to ******************************* for going above and beyond in taking care of our needs. Sekure has done a great job for our business. Thanks AgainSekure Payment Experts
Date: 10/16/2023
Hi, ******** is great to work with and she will have your back! Thank you for sharing your feedbackReview fromErsin I
Date: 10/09/2023
1 starErsin I
Date: 10/09/2023
last month my merchant service account got scammed ! the scammers took over $2000 by making fake refund transactions true to my merchant account ! My ********************** service couldn't even figure out how this happened. Also sometimes i do get different business receipts in my email . I don't know what is going on. I'm still waiting for their help. They did not take care of my losses.I can't reach them most of the time. They don't answer my calls and emails. I have no patience anymore. I will report them to the necessary authorities and file a lawsuit if necessary. I'm really disappointed..Sekure Payment Experts
Date: 10/16/2023
Hello *****, thank you for bringing this to our attention. We sincerely apologize for any trouble you have experienced. Unfortunately, industry-wide we have seen an increase in fraudulent behavior affecting merchants such as yourself. While Sekure does not administer or have any access whatsoever to your processing account, we strive to support our merchants. We can see that a Payment Expert has been working with you and your processor to investigate this situation and arrive at a resolution. Our team will be reaching out to you with an update. If you have any further concerns in the meantime, please email us at ***************************************************************************** and we would be happy to assist.Review fromJeanie L
Date: 10/05/2023
5 starsJeanie L
Date: 10/05/2023
Sekure Payment expert, *************************************, was so helpful to our company! Not only did he help our company by lowering the credit card processing fees, but he also referred us to their in-house PCI Compliant team! We had been trying for the past six months to become compliant with another company but to no avail. It was so frustrating! ***** is engaging, knowledgeable, and tries his best to help others.Sekure Payment Experts
Date: 10/06/2023
Hi ******, ***** is awesome to work with. Thank you for your feedback.Review fromWendy K
Date: 09/29/2023
5 starsWendy K
Date: 09/29/2023
Our business has used this company for many years. As our office recently closed, ***************************** was very helpful & responded in a timely matter to my concerns. I would recommend their services.Sekure Payment Experts
Date: 10/02/2023
Hello *****, Thanks so much for the shout out! **** is one of the best. We are happy to hear she has made such a strong impression on you!Review fromMohan M
Date: 09/14/2023
5 starsMohan M
Date: 09/14/2023
Great Service. Helped me provide one of the best merchant processing services out there. ****************** ****, helped negotiate and lower my rate with the third party. Thank you so much!Sekure Payment Experts
Date: 09/15/2023
Hello *****, Thank you for such a positive review. We are happy to hear that you were satisfied with our ability to resolve an issue quickly.Review fromAnn F
Date: 09/01/2023
1 starAnn F
Date: 09/01/2023
Was very confused at them calling, as we are a larger organization who does not outsource our payments nor have we altered them recently. On the phone the woman gave unclear information, had no number to call back, and kept repeating she was just looking to talk to "whoever handles payments and credit cards at your business". Definitely one of those businesses that is skating the line between being legitimate and being a scam. Don't risk it, and hang up if you hear the word Sekure Payment Experts- just going to waste your time. If you're truly looking for a smaller card processor, look elsewhere to keep that money safe.Sekure Payment Experts
Date: 09/13/2023
Hello ***, thank you for bringing this to our attention. We sincerely apologize for any trouble to you. Please rest assured that Sekure Payment Experts is a well-established company supporting tens of thousands of merchants in the US. It is always our intention to help merchants rather than cause any inconvenience. With that in mind, we would like to review all communications and take appropriate action, but unfortunately we are unable to identify your file. Please email us at ***************************************************************************** so that we can further investigate and add you to our Do Not Call list.Review fromHenderson's Fish C
Date: 08/31/2023
5 starsIn today's automated world it is imperative to have customer service you can speak to. ***** was great and kept us informed and serviced all our needs.
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