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Business Profile

Credit Cards and Plans

American Express Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Cards and Plans.

Reviews

This profile includes reviews for American Express Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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American Express Company has 268 locations, listed below.

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    Customer Review Ratings

    1.1

    Average of 542 Customer Reviews

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    Review Details

    • Shane F

      Date: 10/26/2024

      This is by far the worst financial institution that I have ever chosen to used for banking. Too many issues to name honestly.

    • Kyle F

      Date: 10/22/2024

      Be careful when you sign up for a credit card to carefully document and screen shot each screen. They will claim to get you a certain sign up bonus but if there are ever any issues with that bonus you have no documentation on that sign up bonus because they are smart to never acknowledge what bonus you are awarded up front. I signed up for a card that was supposed to give me ****** bonus points and they only awarded me ******. Later they said there is nothing they can do.

    • Michael F

      Date: 10/22/2024

      Rewards program is horrible! Promises $10 montly credit for uber..but i have not received credit. Was told to contact ****. Has anyone ever had success contacting ****. Will cancel card

    • Matthew B

      Date: 10/21/2024

      I have had a horrible experience getting help from **** unlock my card after paying on time, but after a mistaken transaction from the incorrect account which even though wad has ad current would not be unlocked until I stopped duplicate transactions w ****** I did. I have letters to prove the were cancelled yet my account is still locked two weeks later. Did I say paid up? Disgusting. Im a member 20 years n this is how they treat any customer?

    • Ryan G

      Date: 10/21/2024

      **************** is awful even at the supervisor level...... needed 3 new cards within a week and had the gold and platinum business cards with over a 60k credit limit and never missed a payment. paying all this in fees to never have a late payment ever... and not even be able to get a card processed the right way or cards dont work or cards get declined randomly and they blame it on a faulty card...... zero compensation.... embarrassing company

    • Marc C

      Date: 10/18/2024

      As a business owner, American Express is the worst card to accept. In addition to higher fees, they will s**** you any chance they get. AVOID ACCEPTING AMERICAN EXPRESS!

    • Ryan A

      Date: 10/10/2024

      Why did I ever listen to my friends who said **** was good? Nothing but hassles with these guys, get approved for platinum card and they ship me it inside a *** express package with SOMEONE ELSES card inside of the package. Literally the worst card processing company. They tell me I have to wait ten days for their mess up, this card has a $600 annual fee and I'll be contacting them to get a refund and cancel this atrocity.

    • Sylvia Z

      Date: 10/02/2024

      **** went from the premier card to the bottom. The costs are high, the service negligible and robotic customer service parroting talking points. An appalling fall from ****** They deserve to close their doors.

    • Teresa H

      Date: 10/02/2024

      Try to get a replacement card and then send a faulty card and want replace it. They won't even close my account. Ugh I hate this company.

    • Amex Travel B

      Date: 10/01/2024

      Amex travel is designed to literally steal customers' money. Their cancellation button doesn't work. But their purchase button always does. The cancel button will spin for minutes and then 'fail' mysteriously. Then they will not refund. Their customer service chat will disconnect after a minute if you are not present. But if they do not respond for 5 minutes or 10 minutes it stays open. Absolutely horrible and corrupt practices by Amex travel. Be very careful

    American Express Company is NOT a BBB Accredited Business.

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