We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Credit Cards and Plans

American Express Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Cards and Plans.

Reviews

This profile includes reviews for American Express Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

American Express Company has 268 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.1

    Average of 549 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • ej c

      Date: 06/09/2024

      I called to speak to an agent regarding an email I received but this company has agents with thick accents that I cant even understand. The email says my account is under a periodic review for a credit limit reduction unless I pay $3,700 in 3 days. My payment isn't even due for 3 weeks. The agent says she can't reach a supervisor for me to speak with. No one to talk to, no late payments history, no recourse. I want to negative stars. Beware of Amer Express.

    • Maria R

      Date: 06/06/2024

      Horrible experience with their Executive representative. My husband had the misfortune of dealing with the rudest and most condescending rep. *** never identified herself and kept gaslighting him. As another customer reported. a credit report discrepancy caused his credit score to drop significantly. Hopefully, we will have better results with the *****

    • Adam N

      Date: 06/05/2024

      Beware: American Express Travel does not honor representations from their own agents Never realized how much trouble folks have with American Express travel until reading other reviews online (although I'm not surprised given my frustrating experience as a 1st time customer!). I decided to book direct on the American Express website, where I specifically made a point to check with the online agent that my hotel reservation would include breakfast with the room's rate (just as it would if I had booked from another website). Upon arriving at the hotel for my vacation, we were dismayed to find out from the hotel that breakfast is extra. In what should have been a simple fix on the part of American Express by having them look back at my previous correspondence, I was told nothing could be done except if I wanted to pay for the breakfast on out of pocket and try to fight a claim in retrospect. This was very unfortunate for my situation given I repeatedly explained the issue with this to American Express's customer service: my family would only want to incur the daily breakfast charge (almost $400 USD given the number of rooms and nights of our stay, so not trivial) if I had some confirmation that it would ultimately be reimbursed given the fault was not my own. American Express did not seem to get the concept or have any sympathy for me as the customer, instead repeating that nothing else could be done and souring the start to our vacation. Ended up not wanting to risk it (given my low level of trust by that point) and had breakfast from cheaper restaurants on the street instead. It was a disappointment for my family all around, and we are not planning to book again with American Express, thereby closing the door on potential lifelong customers.

    • Ashley B

      Date: 06/05/2024

      They call me multiple times a day. They don't try to work with you. Not professional.

    • Kevin B

      Date: 06/04/2024

      Terrible company that has no respect for 30 years as a platinum member

    • SC S

      Date: 06/02/2024

      I've been a member for more than 40 years. No more. One late payment - which I called and told them about in advance because my client was late paying me - and all of a sudden they imposed a spending limit and said I can no longer use my card until I'm below that limit. Claimed it had nothing to do with the late payment, which is total B.S. Now I have to change all my auto payments because they were my go-to card. They have ZERO RESPECT for long-time customers. Wil not use them again

    • Michael A

      Date: 05/31/2024

      Used to be top tier, now no where near. Much better options, like Apple Card with ******* *****

    • Lisa S

      Date: 05/30/2024

      Have worked for years to lower my interest rate. Credit score is 791, no other credit cards. Things they told me effect my score. Still at "market rate " of 23%. Raised my interest rate while I was on a vent with covid.

    • Amy S

      Date: 05/29/2024

      If I could give negative stars I would! This worst customer service experience I have ever had! I was one day late on payment, paid in full the following day. Have never had a late payment before but they refuse to reverse the late fee stating that I do not use the card enough for them to be lenient in this. I asked if they would rather lose me as a customer then credit me back the $29 and they said there was nothing they could do. Absolutely ridiculous and terrible customer service!! I will be closing this card and will not use American Express in the future!

    • Reynel S

      Date: 05/22/2024

      American Express sent me a promotional offer in the mail and they improperly use the wrong prefix to my name. I am a woman just to get things straight and they use Mr in the letter sent to me. This is very offensive and discriminatory towards me being one of your cardholders.

    American Express Company is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.