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Business Profile

Credit Cards and Plans

American Express Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Cards and Plans.

Reviews

This profile includes reviews for American Express Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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American Express Company has 268 locations, listed below.

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    Customer Review Ratings

    1.1

    Average of 550 Customer Reviews

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    Review Details

    • Heiko H

      Date: 04/07/2024

      Very disappointed in AMEX. I have been a member since 2003 and the ***************** after asking a very simple question, was unable to give me an answer. Its unfathomable how people can do a job but know nothing about what they are doing. This is a basic training issue and for a company of that size its unacceptable!My card, unfortunately was just renewed for its yearly fee, however next March I will no longer be a member of AMEX.

    • Sherry G

      Date: 04/04/2024

      Worst company ever with the worst customer service ever! They would not lower my interest rate when I turned when I signed up with a credit management company and when I cancelled my credit cards with them they stopped my auto payments so that I would have to pay late fees and so that it would affect my credit and they would not reverse the fees and damage to my credit even though I caught it a few days after they didnt take my auto pay out! They kept giving me the run around when I called to find out why they cancelled my auto pay and kept me on the phone for 45 minutes trying to get this straightened out! Terrible company! I will never give them another chance!

    • Ranjit A

      Date: 03/29/2024

      American Express sent me an offer for ****** bonus Delta SkyMiles if I add an additional cardmember between 2/1 and 12/31. But when I did that, they refused to give me the bonus miles. I raised a complaint with their customer service team and they resolved it without any action. And I am a 30+ year customer of theirs.

    • Linda B

      Date: 03/29/2024

      Linda B

      Date: 03/29/2024

      I am waiting to file a complaint but they are an awful company to deal with. My brother is a Veteran and after spending 2 terms in ******** during the war he now has lung cancer and is in ************* I have his ***************** and am his VA Fiduciary. I paid off all of his bills in December including American Express. American Express has been charging his account to pay for an Amazon Prime account that he has not used in over 2 years. I contacted Amazon and they will not assist me because I do not know the log in to my brother's account. Again my brother is too ill to give me any information. I contacted AmEx and cancelled the card and put a stop on it. I informed them not to take any more funds from his account. I sent the *** to a TX address. After doing all of this they once again took money out of his account for Amazon. When I contacted them again to stop funds coming out of his account they told me they did not have the ***. After hours on the phone with them they found it and said they would not accept it because it was not notarized (which it is). I tried to file a fraud complaint with them and was told because I did not reside at his address I couldn't file one. AmEx will not assist me with any information on the Amazon Account. Amazon says it is an AmEx and not their issue. I have spent days trying to get to someone at AmEx to get this issue resolved without success. I will be forced to hire an attorney to go after them for the funds lost from his account and the fee I had to pay to block AmEx from taking any more money from his account.

      Linda B

      Date: 06/19/2024

      I did file a complaint because I could not get a resolution. I am waiting to hear either from American Express or the BBB as to any resolution but as of today I have heard nothing. other than American Express sent a form letter stating they were going to investigate the charges and credit my brother's account which never happened. The letter is dated May 30, 2024 and today is June 28th and nothing has happened. They have done this before and there has never been a credit made. They are simply form letters that mean nothing. I will try to get an update from BBB in reference to what they have heard.

    • Blair H

      Date: 03/26/2024

      They did not have my account statement correct. Then when they were telling me the numbers and I pointed out that the math was wrong being reflected on my statement the associate I was taking to became rude and short. As well as they do not help customers with lowering interest rates.

    • Jeffrey H

      Date: 03/22/2024

      On December 4th. I made a reservation and used my American Express card. I cancelled the reservation TWO hours later but a company called Guest Reservations charged my card $1072.00 for cancelling. I disputed the charge with Am Express but lost the dispute and was told I should have read the fine print. Basically it is two large corporations ganging up against the little guy.

    • Brendan C

      Date: 03/22/2024

      American Express has fraudulently deducted money from my account for credit card bills that are not due for 30+ days. American Express **************** literally just laughs at this and is zero help. I'm at a loss for words.

    • Jason C

      Date: 03/19/2024

      Since ** has been bankrupt since 1933 and the credit application funds the account by use of my social and signature I was discriminated against by a rep about A minute ago cus he said what I knew he couldnt discuss and I was ok with issuing u a security in exchange for pulling my credits from treasury but I verbally got denied and wasnt allowed to give the application cus I knew too much This is Discrimination by American Express I dont think theres anything American about this company financial institution who cant even lend out their own money its in powers of federal reserve act chapt 13 I just wanted a credit card cus the score has nothing to do with it it was a win win I would of paid card monthly and you would of won we both would but its sad how you deceive the American people and lie to us

    • Kenneith W

      Date: 03/19/2024

      I have had American Express for over 2 years. Never missed payment and never late. I had a limit of $8000.00 and for no reason was told if I don't pay $647.00 within a week they would lower my limit. They lowered to $3000.00 and ruined my rating. Will be paying them off this week and will never ever come back.

    • Nancy J

      Date: 03/18/2024

      American Express decided to help themselves to an additional $5000 on top of the$5000 payment I authorized. I have been on the phone with them multiple times each day and have not been given my money back!!! I will be closing down all of my accounts (3) with them as soon as this is resolved. The deceit is unfathomable. *** been told the mo ey would be immediately returned, returned in 2 days, 5 days, 7 days, 12 days. I will never ever do business with American Express again. Consumers be aware of this type of fraud.

    American Express Company is NOT a BBB Accredited Business.

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