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Business Profile

Credit Union

Municipal Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Reviews

This profile includes reviews for Municipal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Municipal Credit Union has 10 locations, listed below.

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    Customer Review Ratings

    1.22

    Average of 45 Customer Reviews

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    Review Details

    • Rooprani S

      Date: 11/17/2023

      Absolutely Terrible, I have been a member over 30 years and even an employee but learning how credit union treats their loyal customers is eye opening. A check I had written to pay my house insurance was stolen from the **** mailbox and fraudulent cashed in someone else's name. It is a shame that something like this can happen in this day an age especially since there are many security measures in place to prevent this. MCU refuses to refund me my money claiming that they need to do an investigation. This is my third month and counting, waiting tirelessly for my money. I have a carbon copy of the original check I had written to the insurance company. I made many phone calls and was sent to voicemail or completely ignored. I cannot figure out what I am more disappointed in the fact that I am a victim of Check fraud or a victim of MCU fraud. Good luck getting customers can't say I can recommend you.

    • Ana D

      Date: 11/03/2023

      No Stars!!!!! MCU customer service reps are clueless all they do is ask the same questions and put you in hold while there computers upload!!!!Ridiculous

    • Carolin B

      Date: 10/29/2023

      This review is about the new automated system for checking your account by phone. It is horrible you cannot get your information and everything you say it says I didnt get that. Would you like to speak to a representative at 9:30 at night please return to the old system where you could just press your selections and hear your information this one is not an improvement in any way shape or form.

    • Sonia R

      Date: 10/13/2023

      Horrible. I could give them a minus five as score or less. This bank does not do anything to support their customers. They give you a competitive low rate interests on loans; but after you signed their contract, they so not care about you as customer as long as they keep collecting interest from your pay stub. Unfortunately, I took a loan with them five years ago, thinking that as a municipal worker from ***, they will give you an excellent customer service. It has been a night mare for me. I purchased a car with them, and I had problems the second day after I signed their contract. Now, I finished paying the loan for the car, and still MCU wants to still charging me monthly for the car that I paid completely. I spoke with a customer representative and she promised to send me a form to cancel the charges, and like is typical of this credit union, I did not receive such document by e-mail like it was promised. Do not waist your time, and save headaches for not reason.

    • Wayne J

      Date: 09/30/2023

      The worst why can't you speak to a person on the weekends

    • Rose R

      Date: 09/29/2023

      I recently had the pleasure of interacting with ***********************, a member service representative at the MCU bank branch on **************. I must say, she provided exceptional customer service. ******* took her time to understand and assist me in finding a solution to the issue I was facing. Her dedication and willingness to help were truly commendable.What impressed me the most was that ******* went above and beyond by providing me with her email address. This gesture showed her commitment to ensuring that I had all the necessary support even after our interaction at the branch. It's rare to find such proactive and helpful individuals in the banking industry.Thanks to Dinishas assistance, my experience at the MCU bank branch on ***** Ave was nothing short of great. I highly recommend seeking her out if you ever visit this branch. Her professionalism, patience, and willingness to go the extra mile truly made a difference.

    • Angelica N

      Date: 09/26/2023

      I took out an auto loan with them and set up automatic partial payments to be taken out of my account. As my money started to dwindle I reviewed my account and realized that 4 payments a month was taken out of my account. After calculating the total payments I discovered that my remaining loan balance was $1000 over what it should be. I tried contacting the loan department and was transferred from department to department and was on hold for 2 hours until a rude associate answered and was very nasty. I tried explaining that I was transferred to that number she cut me off and transferred me once again. Still holding going on 2 hours and 30 minutes.

    • Tiffany W

      Date: 09/22/2023

      MCU bank is Charging me Triple and Double Achs fee of $32.00 in one day this is Incredible how this Bank is Robbing from its Members getting Rich on our Account and Making us Poorer Shame on MCU.

    • Faye S

      Date: 08/15/2023

      Call wait time is 15 minutes Wait time 14 minutes 18 minutes 21 minutes 24 minutes 26 minutes Now its 23 minutes My account is frozen This is ridiculous

    • Vakaba F

      Date: 08/02/2023

      MCU is the worst credit union in *****************. This credit Union instead of supporting its members, only steal their members money with their harsh, illegal and high ATM charges and overdraw fees., Today i just got charged about $100 for a transaction of $13. I transferred funds from my savings accounts to cover the charges the charges the same exact day but they refused to wave the fees. Its safe to say this is not a real credit Union, It should be closed as soon as possible. As a city workers we do not make that much and every month MCU charges extract fee to benefit itself not its members. If read this please advocate to close MCU bank as soon as possible. This bank is doing so much ***** than good to we middle class people.

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