We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Delivery Service

CDL Last Mile Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Complaints

Customer Complaints Summary

  • 79 total complaints in the last 3 years.
  • 16 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/25/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Items were not yet delivered as of today !!!I called on 11/08/24 and was told all would be delivered within 1 week. Updated address was provided on the call !!!!

  • Initial Complaint

    Date:10/11/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** returned my package without any attempt to deliver my package. I have cameras at my job and it was proven my package was not delivered. I requested another delivery and spoke with a representative who graciously attempted to help. The second time, the driver indicated they dropped off the package. However, the same issue continued. I am very upset that *** not attempted to deliver my package twice.

    Customer Answer

    Date: 11/05/2024

    Better Business Bureau:

    At this time, I have not been contacted by CDL Last Mile Solutions regarding complaint ID ********.

    Sincerely,

    **** *******

  • Initial Complaint

    Date:05/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is very shady and is well known for stealing peoples packages or not taking proper care of peoples packages. They have 1.5 out of 5 stars on ****** and thousand of people complaining about their packaging not being delivered, stolen, lost. It honestly isn't fair that this place is still in business. For my package personally they said they attempted to deliver my package to my house on 5/26 which was Sunday. I was home all day sunday along with my family and we also have cameras on our property an attempted delivery was not attempted at all.

  • Initial Complaint

    Date:03/20/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Tracking number *************, shipped boxed, showing weight 5.8 lbs. After receiving it, I found that there were traces of secondary sealing at the ***** The courier stole the product inside and replaced it, thief! I contacted their company at that time and told me that it had been shipped. I asked them to check on their delivery guy but no reply! I had $1397.40 worth of merchandise stolen. Give me back my stuff! ! ! Thief, thief! ! ! !

  • Initial Complaint

    Date:01/31/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    CDL abandoned my package (a $901.33 ring) in my apartment building hallway and by the time I got home it was gone/stolen. Common sense would tell you not to leave packages unattended in an apartment building (in an apartment complex) that has dozens of apartments and tenants. I never have this type of issue with *** or Fed Ex because they are actual professional DELIVERY companies. Nor was there communication from the driver informing me that my package was abandoned. The "proof" of delivery by CDL shows the package sitting in front of my door (you can literally see another tenant's door RIGHT next to mine all they had to do was open they door for 2 seconds and ****** it etc). Their horrible rating here speaks for itself. Had I known my item would be shipped with CDL I never would have ordered it. The retailer is not claiming responsibility because the "proof" of "delivery". The package was delivered to the hallway, not to me!

    Customer Answer

    Date: 02/25/2024

    Better Business Bureau:

    At this time, I have not been contacted by CDL Last Mile Solutions regarding complaint ID ********.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:01/30/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company delivered package to wrong address. Picture sent for delivery verification was not my front door.Called quickly hoping they would send driver back before he forgot where he delivered it to. Company said they give driver **************************************************************** reading online, I a, definitely not the first to have this exact same thing happen to them.My address is clear and if they used navigation, there is no way possible for them to have delivered to wrong address.I believe this is carelessness and lack of accountability, and yet places like Nordstrom use them. I hope this ends soon.

    Customer Answer

    Date: 02/24/2024

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding CDL Last Mile Solutions has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    *********************

  • Initial Complaint

    Date:01/22/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My order was placed on 12/17/2023. I ordered the **************** ****** ****, Clear, Silver glasses for a total of $104.52. On 12/21/2023, my item was marked as delivered, but I never received it. After reaching out to ********** through chat box, they informed me that the delivery company frequently marks packages as "Delivered" prematurely and told me to wait **** business days for the package to actually arrive. I waited and the package never came. I have attempted to contact the company through email, chat box and phone call. I have been unable to speak to anyone about the fact that my package never came. Finally, ********** claims that the package shipped on December 18th. The shipping company doesn't provide any tracking information until 2 days after it shipped (December 20) which doesn't make sense.

    Customer Answer

    Date: 02/19/2024

    Better Business Bureau:

    At this time, I have not been contacted by CDL Last Mile Solutions regarding complaint ID ********.

    Sincerely,

    *************************

  • Initial Complaint

    Date:01/18/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for Sephora on 1/12. It was supposed to be delivered by this company on 1/14. The delivery person took a picture of the package, acted like it was delivered it and actually stole it. I was home all day and went out after the package was allegedly delivered and nothing was there. Why not knock on my door and delivery package instead of stealing? I never heard of this company, but now I know that its a janky delivery company that steals from any and every one. *** reached out to both Sephora and Last Mile about this issue and they said there is nothing that can be done. I will be pressing charges and pursing a civil suit against the both of them. The bucks stop here and Ill stop at nothing to make sure that I get my money back or this company is dismantled.

  • Initial Complaint

    Date:12/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Service pretended to deliver package and left in a totally different place than stated on the box. Company refuses to take responsibility - directed me to contact business item was purchased from when they are at fault.

  • Initial Complaint

    Date:12/13/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/11/23 my said delivered, when it was clearly not ,now I have to pay for something I did not receive, they sent a picture of nothing but grey as proof.

CDL Last Mile Solutions is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.