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Business Profile

Delivery Service

CDL Last Mile Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Complaints

Customer Complaints Summary

  • 79 total complaints in the last 3 years.
  • 16 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/12/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Recently placed an expensive order from temu never received anything in the mail no update In tracking status. I recently called the ******** office they also didnt provide any information. My next step is to get higher enforcement to handle this matter. This company has too many complaints and this has to stop many people are loosing expensive goods due to their incompetence. I will be getting the news involved in this as well to expose this company!

  • Initial Complaint

    Date:12/11/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with American Eagle on November 27th, Black Friday. It was shipped on November 30th with CDL. Over a week later, and past the delivery date, the tracking stated my package was still awaiting carrier pickup. I contacted American Eagle and was told CDL was delayed due to higher volume and had to wait 14 days in order to get a refund. I contacted CDL, by email, on December 7th with my tracking number and got a reply on December 8thThank you for contacting CDL Client Resolution.We are experiencing delays in our deliveries due to a higher-than-normal volume.Your package will be scheduled for delivery within the next two to three business days.Fully regret the inconvenience,thank you for your patience. The very same day, December 8th, I receive an alert from CDL that my package was delivered on December 4th. This company is a joke and I agree with other reviews that CDL is stealing packages. My next complaint is about American Eagle, their refund policies are the worst and customer service is incompotant

  • Initial Complaint

    Date:12/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Monday December 4th, 2023, I was scheduled to receive a package and later on that day I did receive a notification from the merchant indicating that my package was delivered. Unfortunately that was not the case after visiting the package room twice (the same day it was delivered and the following day). When I called the merchant immediately and informed them of the issue she instructed that their policy is that the customer must wait at least three business days before the merchant can either issue a refund or resend the items well as you can see, no actual resolution for the matter yesterday. Moving forward, today I tried going back to the package room and it was emphasized that CDL did come by yesterday to drop off packages but does not recall receiving mines OK, no problem! I have been trying my best to call the numbers they have on their website and unfortunately the phone line drops your call after waiting on hold.

  • Initial Complaint

    Date:11/27/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had 1000$ worth of clothing from saks off 5th avenue website. They shipped via cdl. I would have thought maybe my package was stolen but this is the 2nd time cdl "dropped off" a package and I was home the entire day. This shipping company never even tried to deliver then marked the package as delivered. Upon investigation online many people have had the same experience.

    Customer Answer

    Date: 12/21/2023

    At this time, I have been contacted directly by CDL Last Mile Solutions regarding complaint ID ********, however my complaint has NOT been resolved because:

    [Your Answer Here]

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:11/21/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Package states that it was delivered with photo yet not package was to be found. Reached out to neighbors but no one has seen it.

  • Initial Complaint

    Date:10/30/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Waiting two weeks to receive health items from site 1Herb. IHerb shipped items with CDL. CDL tracking says short/not tendered. All I want to know is when will my items be delivered? The amount I paid $108.00 is paid in full, what is going on?*****

  • Initial Complaint

    Date:10/25/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    so yesterday I tracked my package from ********* it said it was in ********** so I knew it wouldn't be delivered today so around 9pm I got a call from my neighbor that their was a box near my property but not on my property so I asked him to check it and see if it had my name on it when he went it was gone so I knew I only had 2 packages that was waiting on and I saw that my Nordstrom package said it was delivered at around 3pm so I contacted ********* and the representative stated that yes my package was delivered and the notes from cdl stated that my package was left on steps not on my porch nor property so my coat that I paid over $1700 dollars for is gone because the cdl carrier was to lazy to come up my steps because is is 3 flights of stairs this is absolutely unacceptable and Nordstrom should not do any business with this company ever again

  • Initial Complaint

    Date:10/13/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a package on October 9th which was shipped on the 10th and delivered on the 12th. However I never received a package. The address it was delivered to was not even a house on my street. Once I looked at reviews it is clear that this company is either stealing people deliveries or they are not properly delivering things to people house on purpose. What I ordered isnt what matters to me its the quality of service thats being provided. The reviews speak for themselves there is something wrong with house they are delivering packages there are people over over $200 or more because this company is a scam. I included imagine of where they delivered too and how my house looks

  • Initial Complaint

    Date:09/13/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Two packages from CDL are listed as "delivered" but I did not recieve them. I live in a doormen builidng in *************. The carried *does not* show the name of person who signed for the package, nor do they show a delivery scan. This lack of transparency makes it impossible to know if the packages were stolen or simply mis-delivered. I will NEVER use a merchant who uses this service until their systems are improved.

  • Initial Complaint

    Date:08/21/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    CDL delivered a package to the outside of my home, placing it in plain view on the street instead of inside the apartment as requested. The package was then stolen. I would like financial reimbursement as this was an expensive item.

CDL Last Mile Solutions is NOT a BBB Accredited Business.

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