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Business Profile

Department Stores

Saks Fifth Avenue

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Department Stores.

Reviews

This profile includes reviews for Saks Fifth Avenue's headquarters and its corporate-owned locations. To view all corporate locations, see

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Saks Fifth Avenue has 131 locations, listed below.

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    Customer Review Ratings

    1.04

    Average of 399 Customer Reviews

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    Review Details

    • S. B

      Date: 04/01/2023

      Would give it zero stars but there wasn't an option. I bought 4 luxury bags on March 11th. One of the luxury bags went on sale.I spoke to a representative on March 11th for the price adjudjustment which would take 5 to 7 business days. I ended up chatting with a sales representative on March 27th. Once again they stated that the price adjustment is in process.To date, April 1st I am still waiting for the price adjustment to reflect on my credit card. I will never shop at Saks ever again.

    • Shelley V

      Date: 03/31/2023

      I ordered a sweatshirt online and received a promotional $75 virtual giftcard. The giftcard was only valid for 7 days, so I never got around to using it. No big deal. I received the sweatshirt and it was too small, so I returned it via mail. However when **** issued my refund they withheld $75 from my refund for the giftcard they had sent me which I never used! Over the course of the next 3 MONTHS I called Saks repeatedly to get my $75, only to get the run-around, different explanations each time I called, with promises that my case was being escalated and that my refund was being processed. But I NEVER received anything. I finally decided to file a dispute with ******, which **** had the nerve to try and fight, even though they had already acknowledged it was their mistake and lied about processing my return many times. Fortunately after reviewing the ***** Paypal found in my favor and I finally received my $75. DO NOT DO BUSINESS WITH THIS COMPANY, THEY ARE EXTREMELY DISHONEST AND THEIR CUSTOMER SERVICE IS HORRIBLE.

    • Raphael J.

      Date: 03/30/2023

      I bought a pair of jeans only wore them around the house trying on different outfits with them I sent them back because the fit was to baggy and I wanted a refund and they sent me the jeans back denying me a refund stating that they were washed and used Im confused about it bcus they were not other then trying them on I did nothing with the jeans the same thing I would of done if I was trying them on in the store these jeans were almost $300 that they are forcing me to keep because of a false inspection they claim failed.

    • Bridget B

      Date: 03/24/2023

      Saks Fifth Avenue is the worst on line retailer I have ever dealt with. Completely unresponsive and unreasonable. I ordered two blouses On March 3 2023. It was supposedly delivered on March 8 2023. Photo shows package tossed in public are outside door next store. I did not receive it and could not locate it so sent email. Never heard back from customer service. First two times calling customer service I was cut off Finally talked to someone who took my complaint. Lest than 24 hours later received email saying they would not refund. No explanation of how to challenge. Worst ever. Do not shop there

    • Taquaia F

      Date: 03/22/2023

      On February 26, 2023 I brought a pair of Burberry sandals for $860.11 for a birthday vacation. The package was suppose to be shipped on March 6, 2023 at which time Saks sent a email stating the package was shipped. I was home all day and there was no door bell ring from any delivery service. This writer went downstairs to the lobby and still no package. I attempted to call The CDL logistics delivery service but they dont not have a number, so I sent a email, to no avail did the company contact me back. So this writer call **** and told them about this issue, I was able to speak to a manager in which I was able to repurchase the shoes with a discount, so I repurchased the item. However, I was told the claim would be put in and I will receive my money back. Today March 22,2023 I notice I didnt receive my refund and contacted **** again in which I was informed that my claim was declined. Now, why would I repurchase the same exact shoe twice! I want my refund. The shoes was never delivered to my apartment. The delivery people took a picture with the box in the lobby and took my package. Please help thank you.

    • lisa k

      Date: 03/19/2023

      Do not shop here! I ordered an item online and it arrived missing a belt and smelled like someones stinky perfume. When I called customer service, after many unanswered emails, they agreed to give me a price adjustment with the suggestion I go find a matching belt since the item was sold out. The next day I received and email I would not be getting a credit after taking many factors into consideration? Wtf does that even mean? DISGUSTING.

    • Hyun Y

      Date: 03/17/2023

      I had the exact same experience as many of these people. I requested a price adjustment within a few days of my order. It never came, and I contacted customer service at least 10 times, through which they all agreed to process the refund. Then, I finally called after MONTHS, and they told me they could not do so because the item was now "out of stock." They offered a $50 gift card as compensation and then only emailed me a $25 gift card. Saks is literally scamming customers out of the promise of price adjustments and refunds. This business is absolutely ridiculous.

    • Hristina G

      Date: 03/15/2023

      My order was not delivered trying to resolve this for 2 months. Closed case even with no proof of delivery, refusing to give me my money back. I was expecting more from Saks. Shame.

    • Jay K

      Date: 03/15/2023

      I have been trying to get my refund. The package doesnt have one of items I ordered. They refused to give me a refund saying the package was delivered. It was delivered about 10 days later than the date they said and also one item is missing. I will not order again. I am going to dispute my credit company as well. It has been more than a month to deal with them.

    • Scott S

      Date: 03/05/2023

      Ordered a Givenchy jacket got a Versace sweater. I had to go though my credit card to get a refund some dishonest employee at saks switched the tags on the product. Went though 3 supervisors. All awful employees. All I can do is spread the word. A very dishonest company

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