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Business Profile

Ecommerce

Amplify Media

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Amplify Media's headquarters and its corporate-owned locations. To view all corporate locations, see

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Amplify Media has 3 locations, listed below.

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    Customer Review Ratings

    4.35

    Average of 320 Customer Reviews

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    Leave a Review

    Review Details

    • Rina A

      Date: 01/22/2025

      Rina A

      Date: 01/22/2025

      Great products and great customer service. They actually respond to you in a timely which is really nice and shows they care about their customers. Keep up the good work !

      Amplify Media

      Date: 01/23/2025

      Hi ****, 

      We truly appreciate your kind words and are so pleased that our products and service exceeded your expectations. Knowing that you had a positive experience encourages us to continue striving for excellence. Thank you for your support and for choosing us! ??

      Best regards, 
      PetLab Co. 

    • Jennifer C

      Date: 01/14/2025

      Jennifer C

      Date: 01/14/2025

      It took several days for a response. That is the only frustration. They were polite and professional and took care of my subscription. I would have given five stars if the response time was within 24 hours.

      Amplify Media

      Date: 01/19/2025

      Hi ********,

      Thank you for sharing your honest review. We're sorry to hear getting support took longer than expected. Due to a high volume of inquiries, our response times may take longer than usual, but we always endeavor to provide prompt and excellent customer service. We're glad your concern has been resolved in a polite and professional manner. Your satisfaction means a lot to us. Feel free to reach out again if you need further assistance.

      Best regards,

      PetLab Co.

    • Tina L

      Date: 01/10/2025

      Tina L

      Date: 01/10/2025

      Im very pleased with *******. The products and customer service are top-notch. Sometimes being on AutoShip programs can be a little stressful (for me) when it comes to dealing with updating or changing your program. But with *******, I have had no worries and customer service is very accommodating and helpful. Highly recommended.

      Amplify Media

      Date: 01/13/2025

      Hi ****, 

      Thank you so much for your kind words and for sharing your experience with us! We're thrilled to hear that you're pleased with our products and customer service. We understand how managing subscription programs can sometimes feel overwhelming, and we're glad to know our team has been able to make the process stress-free for you. Your recommendation means the world to us, and were here to assist you anytime you need!

      Best regards, 
      PetLab Co. 

    • James W

      Date: 01/09/2025

      James W

      Date: 01/09/2025

      The supplements were working well on my elderly German shepherd before he passed. He had stopped licking his paws and scratching his face, all of his hair was back. He died before I could open the last shipment I received, but Petlab Co gave me a refund without having to return the shipment.

      Amplify Media

      Date: 01/23/2025

      Hi *****, 

      Thank you for sharing your experience and for your kind words. Were so sorry to hear about the loss of your beloved German shepherd it sounds like he was deeply loved and cared for. Were grateful that our supplements were able to bring him comfort in his later years. If theres ever anything we can do to support you, please dont hesitate to reach out. Wishing you all the best during this time.

      Take care, 
      PetLab Co. 

    • Nita T

      Date: 01/08/2025

      Nita T

      Date: 01/08/2025

      When you can talk to a representative, they are very helpful. Products are awesome ??

      Amplify Media

      Date: 01/09/2025

      Hi ****, 

      Thank you so much for your kind words! We're thrilled to hear that our customer care team members have been helpful and that you're enjoying our products for your dog. Your feedback means the world to us! If there's ever anything else we can do for you, please don't hesitate to reach out.

      Stay pawsome, 
      PetLab Co. 

    • Scott C

      Date: 01/07/2025

      Scott C

      Date: 01/07/2025

      So far seems like they manufacture great products that work.

      Amplify Media

      Date: 01/23/2025

      Hi *****, 

      Were so pleased to hear that our products are making a difference in your dogs life! Your feedback is incredibly important to us, and it encourages us to continue striving for excellence. Thank you for taking the time to share your experience it means so much to us!

      Kind regards, 
      PetLab Co. 

    • Debra P

      Date: 01/05/2025

      Debra P

      Date: 01/05/2025

      Our agent was extremely helpful, professional, thorough, knowledgeable, and kind. Our issue is being resolved. We are very appreciative. Thank you.

      Amplify Media

      Date: 01/07/2025

      Hi *****, 

      It's our pleasure to hear that you are satisfied with your experience. Receiving such positive feedback is always uplifting. We are genuinely grateful for your support and are committed to consistently surpassing your expectations in the future.

      Best regards, 
      PetLab Co. 

    • Noel S

      Date: 01/04/2025

      Noel S

      Date: 01/04/2025

      Very good email communication for subscriptions. Good customer care service. Great products My dug uses the probiotics and dental powder . Really works

      Amplify Media

      Date: 01/07/2025

      Hi ****, 

      Thank you for the wonderful feedback! We're so pleased to know that you are satisfied with our products and service. Knowing that you had a positive experience encourages us to continue striving for excellence. Thank you for your support and for choosing us!

      All the best, 
      PetLab Co. 

    • Lea Ann S

      Date: 01/03/2025

      Lea Ann S

      Date: 01/03/2025

      Email customer support was awful and I should give the company 4 stars for having to deal with them, but the phone agent fixed a problem the email support completely botched. It took a long time to get someone on the phone (a long wait) but when I was finally talking to someone she fixed the problem created by email customer service. Try to reach them by phone - not email.I was trying to skip an autoship order and instead the email support agent place a new order (the opposite of what I was asking for).Your website should have the ability to skip an autoship order - it does not. Only cancel or change delivery frequency.

      Amplify Media

      Date: 01/06/2025

      Hi *** ***, 

      Thank you for taking the time to share your experience despite the challenges you faced. We're sincerely sorry for the issues you encountered. Were glad to hear that our phone agent was able to resolve the issue for you and turn things around. Your feedback about the long wait time and website functionality is incredibly valuable, and weve shared it with the appropriate teams to help improve our processes and customer experience. In the meantime, please dont hesitate to reach out if you need further assistancewe're here to help!

      Best regards, 
      PetLab Co. 

    • Katie S

      Date: 12/27/2024

      Katie S

      Date: 12/27/2024

      great product and great customer service! i accidentally created a subscription with the wrong product and didn’t realize until it arrived to my house. the customer service representative went ahead and helped correct the subscription, sent the order out immediately for the proper product, and allowed me to keep the incorrect product free of charge for my pet to try! i so appreciated him going above and beyond to make my life easier, they gained a customer for life!

      Amplify Media

      Date: 02/03/2025

      Hi *****, 

      We're so pleased to receive your glowing review! Your kind words have truly warmed our hearts. We strive to provide exceptional service and support to our valued pack members. It brings us immense joy to know that our team has lived up to your expectations and made your experience a delightful one. Thank you for being a part of our journey and for your continued trust in our brand.

      Best regards, 
      PetLab Co. 

    Amplify Media is NOT a BBB Accredited Business.

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