Event Ticket Sales
FeverThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Fever's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,669 Customer Reviews
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Review fromChelsea L
Date: 05/29/2025
1 starChelsea L
Date: 05/29/2025
These people are thieves. I paid over 100 dollars for an event and had to cancel last minute. They gave me a voucher but never mentioned it was only good for 60 days and refused to extend it. This is 1 billion dollar company and they can't even extend a 100 dollar voucher. The customer service sucks! I asked for a supervisor to call me and they asked why? DO NOT SPEND MONEY HERE!!Fever
Date: 06/04/2025
Hello *******! We apologize for the inconvenience caused by the cancellation of your event. Please reach us at ************************************************* indicating your BBB case number (#******), so we can reopen your case and offer you a suitable solution!Review fromKellie D
Date: 05/27/2025
1 starKellie D
Date: 05/27/2025
I had the worst customer service ******************** I have ever had in my entire life. We had one extra ticket, due to a medical emergency preventing the person from attending, and we were told by the employees working the event to scan a QR code (THAT THEY GAVE ME) and follow the directions to request a refund. FEVER would not refund the money paid for the ticket that was not used, and said it wasn't their responsibility if employees gave out wrong information on the day of the event regarding refunds. WHAT?!?!?That ticket should have been refunded immediately. After going back and forth several times via email, and the customer service department refusing to put me in touch with a supervisor, they ultimately said they would do nothing to refund my money. Fifty dollars may not seem like a lot to some people but is a lot to me. I feel cheated and lied to in a world that seems like every person is out for their greedy self!!!Fever
Date: 05/29/2025
Hello ******! We regret to hear that your experience with us has not been positive. Feel free to reach us at ************************************************ indicating your BBB case number (#******) so we can take a closer look at your case and properly assist you. We apologize for the inconvenience!Review fromJill A
Date: 05/27/2025
1 starJill A
Date: 05/27/2025
1 Star is generous. Bought tickets to an event in ******* for an evening event and they put the 5 tickets to a 10am event. Contacted them and they would not adjust. This was in March. My daughter just bought tickets for a May event and same thing happened! They are a SCAM!Fever
Date: 05/29/2025
Hello ****! We regret to hear that your experience with us has not been positive. Feel free to reach us at ************************************************ indicating your BBB case number (#******) so we can take a closer look at your case and properly assist you. We apologize for the inconvenience!Review fromVanessa P.
Date: 05/26/2025
1 starVanessa P.
Date: 05/26/2025
I purchased 7 tickets to go out with all of my friends and we all showed our Id when arriving however we werent aware that one person in our group needed a specific id when entering so we ask the business which was *** museum if they are able to do refunds even though we purchased from a different website they agreed to do so but when i complained to fever about it they declined saying no refunds and the money will still go toward the museum and the museum responded saying they werent able to refund me and would rather change dates but we arent available to be able to do that but their manager told me saying she would do the refund by giving me a card of their information where to file a complaint so I believed her and file a complaint on the website just for the website saying they dont do refunds and it is stated on the website which is frustrating when theyre is different people telling me different things and Im not aware of what is happening and all I want is a refundFever
Date: 05/29/2025
Hello *******! We regret to hear that your experience with us has not been positive. Feel free to reach us at ************************************************ indicating your BBB case number (#******) so we can take a closer look at your case and properly assist you. We apologize for the inconvenience!Review fromJennifer M
Date: 05/24/2025
1 starJennifer M
Date: 05/24/2025
Worst company ever!!!! You will get scammed!! The more I read the more Im disappointed I didnt do my research!Fever
Date: 05/26/2025
Hello ********!We regret to hear that your experience with us has not been positive. Feel free to reach us at ************************************************ indicating your BBB case number (#******) so we can take a closer look at your case and properly assist you. We apologize for the inconvenience!
Review fromEmily P
Date: 05/14/2025
1 starEmily P
Date: 05/14/2025
Fever is the most frustrating registration system I have ever encountered and it has led to countless issues. Do not recommend. AT ALL.Fever
Date: 05/20/2025
Hello *****,Hello, Thanks for bringing this to our attention. Please, contact us at ************************************************ to help you with your case. We apologize for the inconvenience!
Review fromAsha F
Date: 04/21/2025
1 starAsha F
Date: 04/21/2025
Fever has no customer skills, ignoring your issues and answering questions you did not ask. Then dusting their hands off and calling it good. They sold me two tickets to Bubble Planet for an event at 11:30AM for April 18th 2025 on Mar 10 2025. The ***** BEFORE the event they CANCELLED my tickets and informed me by email that they had cancelled the tickets. We awoke on 18 April to cancelled tickets on the app. We were already staying overnight in the city to attend the event!The email listed no reason for cancelling our tickets which left us feeling as though any ticket we tried to use in future could be whimsically and capriciously cancelled as well. They had listed no refund just a new voucher WHICH THEY SAID WOULD INCUR NO REBOOKING FEE. After being roughly dismissed by the person on the chat who answered no questions and then called it good by hanging up, I went to the website to email them. They returned an answer that they had sold us a bogus timeframe. The event didnt open until later in the day. So basically they were guilty of fraud. You cant sell tickets to an event that doesnt existbut HEY heres a voucher for you! Redeem it on our site! When we try to redeem the voucher for the same event on Sunday April 20th at 6:30PM they attached A REBOOKING FEE. After saying they wouldnt. On a voucher they gave as compensation for selling us a fraudulent event in the first place. When I inquired about THIS they then sent me an email saying that they would cancel the tickets I had just used the voucher on, they then listed that ticket number as cancelled and then said the money would take ten days to post. When I checked the tickets later they had NOT been cancelled at all! We had made different plans by then based on Fevers email that they cancelled the tickets. Many emails later where they denied much of what I have printed here, they got our money and we got nothing but confusion and headache.Fever
Date: 04/23/2025
Hello ***** We apologize for the inconvenience caused by the cancellation of your event. Please reach us at ************************************************* indicating the reference number of your BBB case (#******), so we can reopen your case and offer you a suitable solution!Review fromAlesea a
Date: 04/15/2025
1 starAlesea a
Date: 04/15/2025
Horrible service !!Turned us away at the door rudely for having a baby with us. did not offer refund or new tickets . Ruined whole day .Fever
Date: 04/18/2025
Hello Alesea,
Please reach us at ************************************************ indicating the reference number of your BBB case (#******), and explaining your situation in detail, and one of our agents will be more than happy to reopen your case and explore the possibility of offering you an alternative solution :)
Review fromPamela P
Date: 04/06/2025
1 starPamela P
Date: 04/06/2025
This company is NOT client-friendly. I purchased tickets to see the Titanic Experience as a girls' weekend event at least 2 months before the event in ***********. We had a last-minute health emergency, and I tried to get a rescheduled date to see the event.The company would not reschedule, and there is no reason for this. The event venue is huge, and a friend went to the event the day before and it was supposedly sold out, but there were only a few people there.I contacted the company as soon as I found out about our emergency. They would not give me a phone number to talk to anyone and would not budge on rescheduling. I DID NOT WANT A REFUND. We want to go to the event, but do not want to pay for tickets again. This is my second problem with the FEVER ENTERTAINMENT Company. When I went to ***** last year, I wanted to add one more to our party at the day of entrance and they said it was company policy not to add to party reservations, so our extra person could not go in, or even purchase a single ticket.Fever
Date: 04/14/2025
Hello, ***, Thank you for bringing this to our attention. Please reach us at ************************************************ indicating the reference number of your BBB case (#******) so we can properly assist you.
Review fromJon J
Date: 03/23/2025
1 starJon J
Date: 03/23/2025
Customer Servicenon existent! I bought my ticket in advance for the Titanic exhibit, my entrance time being 1:00. Given conflicts in my schedule I had to change my date in advance of the date I actually went. Given the cost of my original ticket, plus the date change, my ticket price exceeded $40.00. I arrived at the exhibit in advance of my 1:00 entry slot. I had made another appointment on the same day for 4:00pm. Upon entering the exhibit, the line to enter the exhibit was shockingly long! It was instantly clear I would not enter the exhibit until 2:30 or 3:00. Why sell a ticket for a 1:00 time slot if one actually enters one to two hours later?? As I had a 4:00 appointment, I knew I was unable to wait to see the exhibit. I decided to reschedule. Impossible to reschedule with the box office at the exhibit, I was told the ONLY way to request another date was online. I then went online to request another date. The response was quick. As it was the day of the event I was ineligible for a new date, or a refund. I was told this was in the fine print. Through back and forth emails, I explained I simply wanted another date, not a refund. Again, I was told no new date was possible as this was against their policy. I highly recommend that Fever reviews their policy. Instead of seeing an exhibit I had been eagerly anticipating, I am left with deep distaste for a company that clearly does not have a policy of effective ***************** Not to mention my lost $40.00. How difficult would it have been to move my date??? The exhibit will be in town almost two more months. Instead of graciously accommodating my request, Fever has now lost me as a customer. If any event is being promoted by Fever, it will be immediately ignored. Working to accommodate customers with reasonable requests is a hallmark of businesses that value their clientele. As was loudly demonstrated, as a customer of **********************, my business simply was unimportant. Hence my One Star rating.Fever
Date: 04/01/2025
Hello ***,
Thanks for bringing this to our attention. Please, contact us at ************************************************ to help you with your case. We apologize for the inconvenience!
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