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Business Profile

Exercise Equipment

Peloton

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Equipment.

Reviews

This profile includes reviews for Peloton's headquarters and its corporate-owned locations. To view all corporate locations, see

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Peloton has 11 locations, listed below.

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    Customer Review Ratings

    1.73

    Average of 209 Customer Reviews

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    Review Details

    • Patricia J B

      Date: 10/26/2023

      Patricia J B

      Date: 10/26/2023

      I returned my Tread+ in August 2023 for safety reasons knowing I can get a full refund. It is now late October and I still havent received the refund. The customer support team said my refund was processed but asked me to contact Apple Support or my credit card, but neither could help me with this refund. Peloton said the funds were in a Stripe account, which I am not able to log into. I dont understand why they keep giving me the runaround instead of the truth. I have been an avid supporter and member of Peloton since January 2020. This experience has definitely disappointed me.

      Peloton

      Date: 11/13/2023

      Hello,We hope this finds you well/in good spirits! We understand the frustration this situation may have caused, and we sincerely apologize for any inconvenience. Our aim is to ensure that your experience with us is nothing less than excellent. We will make sure your information is sent over to our Leadership Team for further review. If you have any further questions or concerns, or if there's anything else we can do to assist you, please do not hesitate to reach out. We are here to help, and your satisfaction is our top priority.Have a great day!

    • emily i

      Date: 10/24/2023

      emily i

      Date: 10/24/2023

      My biggest regret is investing thousands of dollars into both my peloton bike, tread and membership. My tread completely stopped working within its first year and getting any information from the Peloton customer service team is agonizing. No one ever takes notes so the entire process needs to be explained over and over again with no resolution as you will be disconnected from every agent you come in contact with without fail. How they treat their customers should be illegal. Stay far far away from this failing company.

      Peloton

      Date: 11/13/2023

      Hello,We hope this finds you well/in good spirits! We understand the frustration this situation may have caused, and we sincerely apologize for any inconvenience. Our aim is to ensure that your experience with us is nothing less than excellent. We will make sure your information is sent over to our Leadership Team for further review. If you have any further questions or concerns, or if there's anything else we can do to assist you, please do not hesitate to reach out. We are here to help, and your satisfaction is our top priority.Have a great day!

    • brian k

      Date: 10/17/2023

      brian k

      Date: 10/17/2023

      My experience with customer service is so bad. I don't understand why they can't pick up the phone and help their customers. The ****- number does not work. They put me on hold, I tell them my issue, they apologize and then on three occasions they put me on hold to check and then disconnected my call. Most companies would call you back when they accidentally do that, but I guess most companies want to keep their customers.

      Peloton

      Date: 10/23/2023

      We apologize for this Member's experience. Our Leadership Team will be reaching out to provide further support.

    • Alex O

      Date: 10/04/2023

      Alex O

      Date: 10/04/2023

      I have been a proud and loyal Peloton customer for several years, having invested in both the Peloton Bike and Treadmill. While I cherish the workouts and classes, I've unfortunately encountered a ****************** issue which has yet to be addressed adequately by Peloton's support team. For a significant duration, I've been erroneously charged twice monthly for our family membership. Despite reaching out to Peloton with a detailed explanation of the issue, months have passed without a resolution.The joy and fitness benefits we've derived from our Peloton devices are overshadowed by this ongoing billing challenge. It's disheartening to feel overlooked and unheard, especially when we've tried diligently to communicate and seek a fair solution.I'm sharing this experience in hopes that Peloton values its customer feedback and acts swiftly to rectify this situation. It's crucial for businesses to match the quality of their products with equally high-quality customer service.

      Peloton

      Date: 10/10/2023

      Hi, thanks so much for taking the time to leave a review, we really appreciate the feedback. Were sorry to hear about this and we would love to turn your experience around as soon as possible. Our team is currently looking into it and will reach out to you directly to help get you back on track. In the meantime, if you need anything else at all, please do not hesitate to contact us on ************, or email ************************************* 

      Peloton

      Date: 10/13/2023

      Hi, thanks so much for taking the time to leave a review, we really appreciate the feedback. Were sorry to hear about this and we would love to turn your experience around as soon as possible. Our team is currently looking into it and will reach out to you directly to help get you back on track. In the meantime, if you need anything else at all, please do not hesitate to contact us on ************, or email ************************************* 

    • Lady P

      Date: 10/03/2023

      Lady P

      Date: 10/03/2023

      Ive been a loyal Peleton customer for 5 years. My touch screen suddenly went out and theyre trying to charge me $160 for a tech to come out and then charge me $379 to replace the screen!!! Wouldnt one think the $160 would apply towards the new screen??? Thanks common practice. I hate the customer service, on hold for over an hour!!! What a disappointment.

      Peloton

      Date: 10/04/2023

      We apologize for this Member's experience. Their Bike Warranty expired in 2020 and all future repairs will be at cost to the Member. Our Member Support Team is happy to assist with any necessary repair purchases.

    • Danielle A

      Date: 09/29/2023

      Danielle A

      Date: 09/29/2023

      My bike is paid off and I canceled my member a year ago in February. I have all of the documentation and they are still charging my CC $44 every month.Every month, I call MY CC fraud department and they have to challenge the charge. Peloton does not dispute this but still charges me the next month so i have to fight the charge all over again.This is criminal!

      Peloton

      Date: 11/13/2023

      Hello,We hope this finds you well/in good spirits! We understand the frustration this situation may have caused, and we sincerely apologize for any inconvenience. Our aim is to ensure that your experience with us is nothing less than excellent. We will make sure your information is sent over to our Leadership Team for further review. If you have any further questions or concerns, or if there's anything else we can do to assist you, please do not hesitate to reach out. We are here to help, and your satisfaction is our top priority.Have a great day!

    • Lisa N

      Date: 09/28/2023

      Lisa N

      Date: 09/28/2023

      Worst customer service and worst equipment. Any inquiries to tech support will be disconnected with no support and they you will be left with useless machinery

      Peloton

      Date: 10/04/2023

      We apologize for this Member's experience, our Leadership Team will be reaching out to provide further support.

    • Dr Tim R

      Date: 09/28/2023

      Dr Tim R

      Date: 09/28/2023

      Even though I have a 3 year maintenance agreement they refused to send someone out to fix my bike.

      Peloton

      Date: 10/04/2023

      We apologize for this Member's experience, our records show that a Service Technician appointment has been created for the Member.

    • Taylor P

      Date: 09/24/2023

      Taylor P

      Date: 09/24/2023

      This company has the worst customer service of any entity that I have ever dealt with. They have overcharged me SEVERAL months in a row for my bike rental/membership and I cannot get any answers on this! All of my calls and messages get resolved by them saying "this has been escalated to leadership." Well it has been in "leaderships" hand for weeks and they still owe me money back. Cannot get a straight answer from anyone. They say someone will call in ***** hours. They never have. I continuously have to follow up with them and be told the same thing. This is unfortunate because I like my bike, but will not pay more than what I agreed for. What a joke. I'll be returning it as soon as i possibly can.

      Peloton

      Date: 10/04/2023

      We apologize for this Member's experience, our Leadership Team is currently looking into this and will be reaching out to the Member within 72 hours with more information.

    • Suchitra G

      Date: 09/21/2023

      Peloton has the absolute worst product and service. We had a faulty treadmill and they picked it up and now won't even schedule a replacement delivery. Highly disappointed. Terrible terrible service. What a waste of money.

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