Complaints

This profile includes complaints for Michael Kors's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Michael Kors has 78 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Michael Kors

  11 W 42nd St Fl 21 New York, NY 10036-8002

• 

  Michael Kors

  1000 North Point Circle Suite 1152 Alpharetta, GA 30022

• 

  Michael Kors

  350 84th St SW STE 700 Byron Center, MI 49315-7003

• 

  Michael Kors

  865 Market Street Space 100 San Francisco, CA 94103

• 

  Michael Kors

  18521 Outlet Blvd STE 727 Chesterfield, MO 63005-0013

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/28/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a Michael Kors bag for Christmas 2022. The buckle on the crossbody strap broke. All I need is a new strap. After two phone calls, two unsuccessful chats and multiple emails I still have not received a response. I have a case number. My last phone call I was told I would receive an email shortly. He said he sent it twice while I was on the phone with him. No email. Ive sent pictures as I was directed showing the damaged buckle and the tag inside the purse with the product identification. The first representative I talked to verified the bag. Just stinks. My husband spent too much money for them not to honor their warranty, which she said there is a one year warranty. I dont know what else to do.

  Customer Answer

  Date: 04/22/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Michael Kors regarding complaint ID ********.
  
  Sincerely,
  
  ***************************
  

• Initial Complaint

  Date:03/28/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Michael Kors has disabled my giftcard for $100 + for a shoe return that I did with no explanation. I've sent countless emails asking them to give me my money back and all they keep saying is we will get back to you. This weekend will be a month and email after email they have refused to give me my money back. I want my egift card reinstated along with an inconvenience discount code for 50% off. I am tired of sending emails with a general response of give us 3-5 business days!!!

  Customer Answer

  Date: 04/21/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Michael Kors regarding complaint ID ********.
  
  **********************************************
  

• Initial Complaint

  Date:03/27/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have 2 complaints about Michael Kors. My first complaint was I made an online purchase from Michael Kors on 11/25/2022. The purchase was a large shoulder bag. After owning the bag for 4 months I noticed that the bag has damage on several areas. This is not an everyday item that I carry. The bag looked like it was a good quality item but I was wrong. The material looks like leather but its pleather. My second complaint with Michael Kors is that I wanted to purchase a sling bag online with their 25% sale price. I saw a black sling bag that I saw on the Michael Kors website that showed a sale price for $59.25. When I added the item to my cart the sling bag showed up with the price of $99.00. I called my Michael Kors customer service & spoke to several employees. The last employee informed me that the item priced at $59.25 was a technical error. I informed the rude employee that I didnt make the price up. I sent 2 emails to corporate with pictures of both prices. I was informed that Michael Kors dont honor any price that was made by error. Shame on you Michael Kors. I need my money back or have my last purchase replaced.

  Customer Answer

  Date: 04/20/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Michael Kors regarding complaint ID ********.
  
  Sincerely,
  
  ***************************
  

• Initial Complaint

  Date:03/27/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a dress online march 1,2023 from Michael kors & returned item within a day on march 3/3/23. On march 22,2023 (after many phone calls on status) was told that my bank had rejected the refund. I went to my *********** had no record of a Michael kors refund. I then called Michael kors & spoke with a supervisor who told me MKs DOES NOT ACCEPT DEBIT CARDS & has no way of refunding debit cards. There is no mention of this on their web site. Apparently they have no problem taking my money out of my debit card but cant refund it. I now have to wait 6 weeks for a paper check:.HELP

• Initial Complaint

  Date:03/09/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a watch via Michael Kors E-Commerce site for my husband's birthday on 12/25/2022 for $145.33. Order NO. ********* The watch was too small, so I submitted a return on the Michael Kors website on 1/4/2023 and dropped it off at the *** store on 1/4/2023. Email with return label and mailing confirmation sent to my email. On 1/6/2023 I received an email that the watch was received, and a refund will be issued. 1/12/2023 at 2pm, I called customer service and they said that my bank denied the refund and they could not issue another refund and I could have the choice of a gift card/store credit or check sent in the mail. I told the customer service rep this sounds funny, and I need to call my bank. I have never had an issue getting a refund from any other place of business. I called my bank right when I got off the phone with customer service and there was no history of a "denied transaction-refund." There was no block on my account, and absolutely nothing with my bank or account that would prevent a refund from going back on my card. I called customer service back on 1/12/2023 and told the customer service rep what the issue was and that I had spoken to my bank and there was nothing denied, and I need to speak to a manager or supervisor. I was told that a supervisor was not available, and they can put a request in for a supervisor to call me back. I proceeded to tell the customer service rep that I needed my money refunded. The only solution was store credit/gift card or a check. I agreed to the check and was told that a check request will be submitted, and it will take approximately **** business days to issue the check and an email will be sent once the check is sent with tracking. The customer service rep ******** my mailing address and confirmed the request was submitted to their financial department. Please Note: I never received a call from a supervisor. 2/15/2023...Surprise! NO CHECK! I called customer service again at 4:48 pm. I asked to speak to a manager and was told the same thing, that a request for call back can be submitted. I went through the whole story with customer service again and was told that a check request was never submitted, and they would be happy to give me stored credit/gift card or submit a check request. I laughed and said go for it. I still do not have a check.I sent an email to Michael Kors through the Contact US on their website on 3/8/2023. At this point, Michael Kors did not honor their return policy, refund policy and has the merchandise back in their possession and $145.33 of my money. I want my money back. I do not want a gift card/store credit because I will never purchase anything else from this designer. This is fraud!

• Initial Complaint

  Date:02/27/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order a coat. It was delivered late. I took it back to the store which the store told me contact customer service because I purchased online yet not even trying to look my order up. I then again try to exchange at the store but it was now it's passed the 30 days. I contacted customer service on the phone. Its like they literally waited so it will be after the 30 days so I'm stuck with an ugly coat I will never wear and lost out on my money. **************** ***** and this is not how customers should be treated. I even said I didn't mind a store credit. So nasty and displeased with their services.

• Initial Complaint

  Date:02/22/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a bag on July 29, 2022, and it is defective. The material/marksmanship of the bag is very poor and unusable.The business advertises a 1 year warranty for defects in their bags but they denied my claim even after I was told twice over the phone by different employees that it would be covered. The business gave me every excuse why they did not receive my claims, was told incorrect information about how the warranty claim was handled, as well as saying they did not receive my emails when I had confirmation receipts for each one. When I spoke to the employee who told me my claim was denied told me that these larger bags like mine all have the same problem after a year!!!!They are selling these bags, knowing they will fall apart, then refusing to uphold their warranty. This abnormality needs to be disclosed prior to purchase. If these bags are sold knowing they will have this defect and will automatically deny customers' claims, then this is completely misleading and false selling practices and should be illegal. In addition, Michael Kors should be held accountable for thier false misleading selling practices, I am demanding a full refund of the item that was sold to me at the same price I paid for it.

• Initial Complaint

  Date:02/09/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have experienced so many issues with the last few Michael Kors bags I have purchased. I had to send one of my bags in before because the strap started falling apart. I spent money to get it fixed. It was returned to me and the strap did it again within 3 months. I just purchased a another bag in 10/2022 and its doing the same thing. Michael Kors has a warranty on their merchandise. I tried to send in the claim form with pictures and a snapshot of my receipts six times (per their instructions) with no response. I have attempted this since 01/19/2023 with no response. I just tried to call, got hung up on. I tried to chat with someone and she disconnected the chat before we were finished. I would like a full refund for the bag I purchased, as sending it back probably won't fix the issue. Or send me a new bag that the strap is not faulty.

• Initial Complaint

  Date:02/08/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 23rd my mom and I went to purchase my Christmas gift. I didnt want to spend a lot of money on a back pack but I found the one I liked! My mom helped me with $80 and I paid $221. The backpack was $300!! But it was my Christmas gift! Well the backpack starter fraying on the right handles. Not even one month had passed and the bag started fraying. I contacted Michael Kors several times and they said the backpack was under guarantee and asked me to send it to them for either fixing or replacing. I paid $30 shipment. Well we are in February and after several emails sent inquiring for the backpack they finally emailed me today saying they will send me a $160 gift card! They need to replace it for another backpack like the one I sent. They are pocketing over $100 for a defective bag they sold me!!

  Customer Answer

  Date: 03/06/2023

  At this time, I have been contacted directly by Michael Kors regarding complaint ID ********, however my complaint has NOT been resolved because:

  Actually, it would've been nice if the business would've contacted me but I had to chase them for a resolution. They had asked me to send the backpack back to them. So, I did. I paid over $300 for the backpack plus $30 shipping it and when I didn't hear from them I started chasing them. Well, it turned out that they "destroyed" the backpack and sent me a gift card for $165! I asked to have the backpack back and they said that the moment I sign the agreement to send it back,  I agreed that if they couldn't fix it they would destroy it. Well, the backpack was fixable but instead they sent me half of the price that I have paid for the bag. Their customer service is the worst to say the least. 

  I feel robbed by the way these people handle this. They received a brand new backpack with a minor tear on the handle that was completely FIXABLE, they kept it and sent me a gift card for half the price. I had to buy another backpack that I didn't like because with $165, I couldn't afford to buy another backpack like the one I sent.

   

   

   

   

    

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  ***************************

• Initial Complaint

  Date:01/31/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a number of Michael Kors items in May 2022 while in *********, ***. The items were paid for in USD. One of the purses (which retailed for $398 USD - as the set was part of a bundle I paid $100.51 USD - or approximately $129.66 given the exchange rate of $1.29000 on May 14, 2022) had a defective strap and was sent to Michael Kors ****** for warranty. It was determined the strap can not be repaired and MK warranty determined my replacement value for the purse is only $77CAD. This is completely unacceptable as the same purse is "on sale" on their website for $149 CAD. My expectation is that the provide me with a gift card for the value of the exact same item on their website to it can be REPLACED.

  Customer Answer

  Date: 01/31/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ********* ******