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Business Profile

Fashion Designers

Michael Kors

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fashion Designers.

Complaints

This profile includes complaints for Michael Kors's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Michael Kors has 78 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Michael Kors

      11 W 42nd St Fl 21 New York, NY 10036-8002

    • Michael Kors

      125 Westchester Ave White Plains, NY 10601

    • Michael Kors

      6501 Grape Rd c/o University Park Mall Mishawaka, IN 46545-1007

    • Michael Kors

      3251 20th Avenue, Suite 167 San Francisco, CA 94132

    • Michael Kors

      1000 North Point Circle Suite 1152 Alpharetta, GA 30022

    Customer Complaints Summary

    • 204 total complaints in the last 3 years.
    • 45 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/04/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company is shipping free on line with *** or *** Ex because Canada Post is on strike. The company offers no way to return your purchases , unless you go to a store because of canada post , the nearest store to me is 3.5 hours away- therefore they are leaving their customers stuck with the purchase . This is not on their website and they will not offer an alternative method to return. They have given until December 27th as the product has to be back by then to obtain a refund . I called 1800# twice and got two different stories with basically a we cant help you. If you can ship it to a customer the. You can ship a return - it is of my opinion that they are fraudulent with this behaviour and lack of customer care . I want a solution to return this and I want a refund that Im entitled too - it is not my problem as the consumer that canada post is on strike !

    • Initial Complaint

      Date:11/26/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a purse from ************************** and paid $82.68 (order number #**********). I received the purse but it was too small to fit my laptop so I decided to return it. On Thursday, November 21, 2024, I used the online chat feature to talk to an agent about returning it. The agent said their system was down and he could not process it right now. On Friday, November 22, 2024, I called the customer service number *********************** and spoke to an agent who, eventually, said the same thing. On Saturday, November 23, 2024, I called the customer service number and was told the same thing. Then I went to the Michael Kors store at ********************* in ******************. They said they could only give me store credit because I paid with ******. Since I live an hour from ********* and never plan on going back, I declined.On Sunday, November 24, 2024, I called the customer service number again and was told the same thing. So I wrote the company (via a form on their website) but never got a response.On Monday, November 25, 2024, I called the customer service number and was told the same thing. This time I told the agent that was unacceptable and I doubt their system has been down all this time with Black Friday coming up and everything. The gentleman told me that he would personally take care of it and he will call me when the return goes through (they have to issue you a return tag for your package). Of course, he never called. I am frustrated and want to return the purse and get my money back. People like me save and save just to buy something from Michael Kors and I am so frustrated that I can't get my money back. They have lost this loyal customer, that is for SURE!

      Customer Answer

      Date: 12/21/2024

      Better Business Bureau:

      At this time, I have not been contacted by Michael Kors regarding complaint ID ********.

      Sincerely,

      **** ****

    • Initial Complaint

      Date:11/25/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order online and received item - the item came with a defect; one strap keeper was sewn on backwards. I contacted merchant who said they cannot process my replacement request over the phone because of the "defect" I had to email their customer service. **************** responded to my email and said I can return the item and provided return instructions. I responded back and reiterated that I wanted a REPLACEMENT as this was a gift for a friend. Merchant responded back stating that they do not honor "online exchanges". I responded back stating how unsatisfied I was and that they should be accommodating as this defect is their fault and I should've never received the item in the condition that I did. Merchant emailed back and promised free 2-day shipping if I reordered but provided no additional information or promo code for the free 2-day shipping.I emailed back asking for the free 2-day shipping code and received an email response that there is "no online code for free 2-day shipping at this time" and that I would have to CALL TO PLACE MY RE-ORDER OVER THE PHONE.Each of these emails were one business day apart.This merchant has made no effort to accommodate the consumer and does not care to promise quality, high-end items that they advertise - and has no desire to work with the consumer to correct the problem that they could have avoided had they shipped a QUALITY item that was worth $100+

    • Initial Complaint

      Date:11/25/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      False advertising , pushing advertisements on ****** for one low price , to bait and switch on website with out of stock in this style alerts, to push the exact same product in a slightly different tone at an extra 35% cost Scam artists

    • Initial Complaint

      Date:11/04/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My order was placed in Nov 2023. Yes, last year. While the order was supposed to be delivered to my home address, it was delivered to an access point instead. I couldn't go pick it up so when I asked the Michael Kors customer service department, they told me if I just don't pick it up, it will be returned and my payment will get automatically *********** was finally refunded in the form of gift card in email, very recently, in Oct 2024. Through emails and live chat with Michael Kors, I requested the refund in the cash form (any of check, ******, venmo, etc.) but I was refused. I do not want the refund in Michael Kors gift card. It's Michael Kors' fault for delivering my order to the address initially, then taking the refund process for ONE YEAR. I see that the the credit card refund option is no longer available since one year has passed since the purchase. BUT, that's totally Michael Kors' fault. Why do I have to be forced to accept and use the store gift card while I have nothing to buy from them? The customer service offered me 10% discount code for next purchase which is the discount that anyone can get for signing up at their website?I want the refund in the form of cash (like a check or prepaid **** card, etc.) NOT the store gift card. If they want to insist refunding in the form of their gift card, they should offer better compensation.

      Customer Answer

      Date: 11/29/2024

      Better Business Bureau:

      At this time, I have not been contacted by Michael Kors regarding complaint ID ********.

      Sincerely,

      ***** ***

    • Initial Complaint

      Date:09/24/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a gift set of **** ***** a Michael Kors perfume from *******. When I got home I removed the items from the box. I went to use it 2 days later an when I went to put the perfume on it has NO Scent. When I reached out to Michael Kors about my issues I was told I had to contact the store i purchased it from. When I reached out to the store about my issue they informed me that since I tossed the box it came in they were not able to assist Me I had to reach out to Michael Kors directly. No one wants to assist me with my issues. This was a ****** gift set that no one wants to help me with.

    • Initial Complaint

      Date:08/20/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was advised via online chat by a customer service representative as long as I didn't sign the return repair authorization form if my item was not repairable I'd get my item back in the mail. I was told via email 8/13 that my item could not be repair & a $64 gift card would be sent. That's unacceptable & this is the 2nd time MK has not stood behind a repair policy. I sent a $300 smart watch in repair after it stopped charging & was told it couldn't be fixed & a $50 gift card would be sent. It's unacceptable & not fair. I've waited on hold almost 1hr & a supervisor refuse to get on the line. Repair case # *****. I want my item back because I did not sign the form as instructed. Pull the chat conversation & the call from today. The phn rep *** is extension ***** name Ruos. I want my item back

      Customer Answer

      Date: 09/15/2024

      Better Business Bureau:

      At this time, I have not been contacted by Michael Kors regarding complaint ID ********.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:08/19/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      July 17, 2024, I purchased the Tribeca large quilted leather shoulder purse in the amount of $171.75 and the matching wallet in the amount of ***** (navy in color) totaling $208.98 online order number **********. The purses were delivered July 20, 2024. Within seven days, the purse was reduced to $141.I emailed customer service asking for a price adjustment or if I should repurchase the item at the sale price and return the purse. After not receiving an answer to my email, I called customer service at **********************. The representative informed me a price adjustment in the amount of $23.49 was credited back to the card used for the purchase. She asked that I allowed 5-7 business days to see the credit. July 26, 2024, Michael Kors drafted $23.49 from my bank card. I emailed Michael Kors customer service again. After not receiving a response to my email, I called Michael Kors customer service. The representative, ********* told me it was still pending. I requested to speak with a manager. He told me no manager was available and then he tried to speak for the manager. As of this date, I have not received the $23.49 price adjustment nor has the $23.49 error charge has not been refunded to my bank card. Im a very loyal customer. Ive made 2-3 purchases while waiting on my refund. The representative at Michael Kors are giving me the run around. Im requesting your assistance with this issue

      Customer Answer

      Date: 09/15/2024

      Better Business Bureau:

      At this time, I have not been contacted by Michael Kors regarding complaint ID ********.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:07/01/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The message I sent to them. I hope this letter finds you well. I am writing to bring to your immediate attention a serious issue I have encountered with one of your products, specifically a pair of glasses I purchased recently. It is with great regret that I inform you that the lack of disclosure regarding the types of metals used in the glasses has caused a severe allergic reaction, resulting in a permanent scar on my face. At the time of purchase, there was no indication or information provided regarding the specific types of metals used in the construction of the glasses. Unfortunately, shortly after beginning to wear them, I developed a significant allergic reaction on my face. Upon consulting with a dermatologist, it was determined that the reaction was caused by a metal allergen present in the glasses. It is crucial for me to be aware of the materials used in products that come into direct contact with my skin. The lack of disclosure on your part has led to a painful and disfiguring outcome, causing not only physical pain but also emotional distress due to the permanent scar left on my face. I believe it is important for your company to take immediate steps to ensure that all materials used in your products are clearly disclosed to consumers. This will help prevent similar incidents from occurring in the future and protect the well-being of your customers.Thank you for your prompt attention to this serious issue. I look forward to your response and a satisfactory resolution.Sincerely,********************************* Glasses are style number MICHAEL KORS MK4071U - 3050 Eyeglass Frame 53mm Received a reply of we will contact you and havent received any response.

      Customer Answer

      Date: 07/26/2024

      Better Business Bureau:

      At this time, I have not been contacted by Michael Kors regarding complaint ID ********.

      Sincerely,

      *********************************

    • Initial Complaint

      Date:06/28/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a watch from them and it was a display watch also I had to get sized and I didnt want the watch anymore I went by to return it and they refused to take it back. And it hasnt been 30 days since purchased and I need my money back

      Customer Answer

      Date: 07/23/2024

      Better Business Bureau:

      At this time, I have not been contacted by Michael Kors regarding complaint ID ********.

      Sincerely,

      ***************************

    Michael Kors is NOT a BBB Accredited Business.

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