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Business Profile

Fashion Designers

Michael Kors

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fashion Designers.

Complaints

This profile includes complaints for Michael Kors's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Michael Kors has 78 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Michael Kors

      11 W 42nd St Fl 21 New York, NY 10036-8002

    • Michael Kors

      30 Main St Street H Southampton, NY 11968-4861

    • Michael Kors

      8405 Park Meadows Center Dr STE 1610 Littleton, CO 80124-5005

    • Michael Kors

      350 84th St SW STE 700 Byron Center, MI 49315-7003

    • Michael Kors

      8111 Concord Mills Blvd Concord, NC 28027-6462

    Customer Complaints Summary

    • 204 total complaints in the last 3 years.
    • 45 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/07/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a puffer jacket from less than a year ago ( from when i have reached out to the company warranty team) the material inside the puffers has formed lumps, which is manufacturing/design/product reliability defect. After several attempts they claim its "not consider as a manufacture defect" with no proper explanation or elaboration on whay could have caused the issue if its not manufacturing quality issue.

    • Initial Complaint

      Date:05/20/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was given a gift card that I $43.53 left on. I tried to use it today and it says gift card not found. They were not able to help me in the store and gave me a number that was automated. I made my purchase but I need to be credited the money that was on my gift card. I do not live near a michael kors store. I need a manager to contact me regarding this issue. I have attached a copy of the card i downloaded to my digital wallet and if you need the original email for the purchase i will send you that too. Either way I want my shoes credited or my gift card activated.

      Customer Answer

      Date: 06/14/2024

      Better Business Bureau:

      At this time, I have not been contacted by Michael Kors regarding complaint ID ********.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:05/10/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a Michael Kors watch - I called and asked to repair and they asked for $45. It is a pin that is missing and I would like them to honor the lifetime warranty

      Customer Answer

      Date: 06/03/2024

      Better Business Bureau:

      At this time, I have not been contacted by Michael Kors regarding complaint ID ********.

      Sincerely,

      *********************

    • Initial Complaint

      Date:05/03/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had a warranty claim case # **** submitted to ******************* and they repaired and sent the item. However the repair was not done appropriately and they sent me the damaged item. I have sent the pictures and spoke to multiple customer care agents and have not received appropriate resolution. I also spoke to one of the supervisor they threatened me and used very unprofessional words. I had high hopes on ******************* but i lost trust and requesting refund for the item I paid.

      Customer Answer

      Date: 05/24/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      **********************



       

    • Initial Complaint

      Date:04/19/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello - I sold my Michael Kors (MK) purse (that I have purchased new) on the preloved MK site. The purse sold for $120.00. I received the gift card from MK in October 2023 for the sale of that particular purse. I have not used the gift card. I tried using the card at the end of February 2024 and the card will not work. I have called a few times, and I was told I used the card and its same as cash and they can't do anything. I have NOT used this gift card. Then I started emailing and I have the emails uploaded for you to see. This is a MK mistake not a customer mistake. I sold my purse for the amount. Now I don't have my purse or the money for the sell. As you see I am getting the run around. They need to check the date and see when they originally sent, he same card out to someone. I was told the card was used on November 5, 2023, (Sunday) at 10:10 p m EST. They can see from where and whom, I am sure. Then I was told the card was used at a store. What store is open on a Sunday that late. I am not trying to get something for nothing. You can see my purchases are online and my account has what I purchased. So, If I purchased so me what I purchased. You can't because i did not purchase anything!

    • Initial Complaint

      Date:03/22/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a order from them that was opened upon delivery and they are telling me something about they cant do anything for me even thought it was opened and stuff missing from the order I immediately took pics and sent them to them and they are not willing to do. Anything I think its a horrible thing when you spend hundreds of dollars on something for it to be stolen from you and the company basically tells you its your fault

      Customer Answer

      Date: 04/15/2024

      Better Business Bureau:

      At this time, I have not been contacted by Michael Kors regarding complaint ID ********.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:03/04/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a Michael Kors handbag on January 8, 2024. This past Saturday March 2, 2024 I placed my handbag on the dining room table and 1 hour later the handbag caught fire. The sun was shining through the window and the refelcetion from the brass strap caused the handbag to catch fire. I have pictures to show. I called MK and they said that that is not a factory issue and they also said why would I put the bag in direct sunlight. I I weren't home my home could have gone up in smoke. This item should be recalled and I should be reimbursed. Please reach out to me or my husband. ********************************* ************ ******************************* ************ Please help me and the public

    • Initial Complaint

      Date:02/26/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was interested in the Michael Kors Large ******** bag. It was sold out. However, it was still in my cart and discovered that one was available. I made the purchase on line via MichaelKors.com.After 2 hours of placing the order, I realized that the item in the cart had to have the purse monogrammed with my initials. I called customer service and explained the situation and she told me that it wasn't shipped and that she would remove the monogrammed. However, upon receipt it was monogrammed. Also, this purse is EXTREMELY large and very heavy. I am 65 years old and only 5 "2". I would not be able to carry it. Also, the gold chain on it looks very cheap. Very disappointed.I called customer service regarding my concern and they refused to do anything. I was told that it was monogrammed and that I am stuck with it. Since I called and was told that they would change my order, I feel that they need to honor their customer service rep **** that they would change the order.VERY DISAPPOINTED IN THE PRODUCT and not what was advertised.

      Customer Answer

      Date: 03/22/2024

      Better Business Bureau:

      At this time, I have not been contacted by Michael Kors regarding complaint ID ********.

      Sincerely,

      ***********************************

    • Initial Complaint

      Date:01/29/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Janurary 14, **** I placed an order with Michael Kors. Confirmation email was sent with my order information. One week passes; I receive another email from Michael kors stating that they were providing three more days to ship my order and if it was not completed within that time. I would receive a full refund. Three days passed with nothing. I waited 5 total days. Reached out the company, with no resolution. They couldnt find my order a representative stated. My account was withdrawn of the amount of $379.25, and provided my order number. I was told they would escalate the issue further. 8 days from the last email, I called customer service. I was provided the same information: they couldnt find my order and would have to escalate the issue. **************** does not reach back out and no refund or shipment of product has been made. No resolution in sight.

      Customer Answer

      Date: 02/23/2024

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding Michael Kors has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      ***********************

    • Initial Complaint

      Date:01/10/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased frames on 9/19/23. The frames was brought back once and they were able to adjust or tighten. Now the frames are broke and the place of purchase " advanced eye care in ******** **" refuses to have them replaced or fixed without paying again. These frames are less than 3 months old and have messed up twice. Now with the frames being broken. I've included the receipt. And pictures of the glasses. Please feel free to contact me regarding these. I havent been able to wear them in a couple of weeks. I emailed Michael kors according to their website 12/14/24 this exact message with no response Thanks sincerely, ***************************

      Customer Answer

      Date: 02/04/2024

      Better Business Bureau:

      At this time, I have not been contacted by Michael Kors regarding complaint ID ********.

      Sincerely,

      ***************************

    Michael Kors is NOT a BBB Accredited Business.

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