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Business Profile

Fashion Designers

Michael Kors

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fashion Designers.

Complaints

This profile includes complaints for Michael Kors's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Michael Kors has 78 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Michael Kors

      11 W 42nd St Fl 21 New York, NY 10036-8002

    • Michael Kors

      1000 North Point Circle Suite 1152 Alpharetta, GA 30022

    • Michael Kors

      350 84th St SW STE 700 Byron Center, MI 49315-7003

    • Michael Kors

      865 Market Street Space 100 San Francisco, CA 94103

    • Michael Kors

      18521 Outlet Blvd STE 727 Chesterfield, MO 63005-0013

    Customer Complaints Summary

    • 205 total complaints in the last 3 years.
    • 46 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/17/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a crossbody bag on June 16, 2023 in the amount of *****. I didn't use the bad right away. I looked at it to make sure the order was correct. I put the bag back in the original box it came in. I decided to use the bag a couple of weeks later and I noticed the handle. I never removed the price tag and noticed the material had a chunk missing from the handle. I reported it, only to be told that this was not a defect. This is a brand new bag. I didn't put that **** on the bag. They told me they would escalate the issue and I have not heard from anyone. I paid ***** for the bag that normally retails for ******. Their customer service and policies are horrible for a luxury retailer.

      Customer Answer

      Date: 08/13/2023

      At this time, I have been contacted directly by Michael Kors regarding complaint ID ********, however my complaint has NOT been resolved because:

      [Your Answer Here]

       

       They offered me an e-gift card for the amount that I spent and I accepted the offer, but I have not heard back from them and it's been three days.

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.

      Sincerely,

      ***********************

      Customer Answer

      Date: 09/09/2023

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding Michael Kors has been resolved.



      I heard from Michael Kors and they offered me an e-gift card for the amount I sent. I received the e-gift card.
      Thank you!


      Sincerely,

      ***********************

    • Initial Complaint

      Date:07/17/2023

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchase Date: 8-16-22 Claim Date: 5-27-23 Shipping Date: 6-28-23 Arrival Date: 6-30-23 The documentation I received while filling the warranty claim said if the item cannot be repaired they will work with you to replace it. When the wallet was purchased the wallet it was done while it was on sell. As a result, they offered me a $95 gift card because they no longer make the specific style. After reviewing the receipt and the online store I found the original/current cost for this item is $128. Given the fact that my item malfunctioned and $95 will not cover a replacement I should receive a replacement item since that is the policy they provided states. While talking to multiple people over the course of two weeks I was told:1. They will not replace my item. 2. They will inform the warehouse that I do not want the gift card and would like the solid black version of the item. (Was told this on two separate occasions.)3. That they can send back the original item but will not compensate me for the expense of sending the item for them to not resolve my issue.

      Customer Answer

      Date: 08/15/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

      The response was blank and I have not received a functioning gift card.

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *******************************




       

    • Initial Complaint

      Date:07/17/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I keep calling **************************** & its just kept going back & forth but the when I file the claim the *** guy came the next day at my door & said to sign this paper that meaning i didnt received the *********** feel like i sign where it say I received it when he took my package which it was small worth of 400$ watch & I gave up but my friends keep telling me to do this & see if I can get my refund or the watch reorder

    • Initial Complaint

      Date:07/14/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a product from Michael Kors online ********** and when the item didn't arrive I contact customer service who told me to wait longer. I then called again today after waiting several more days and contacted customer service again only to be told that my shipping label was stuck and they could only provide a refund. I find this to be unacceptable and would like this issue fixed. I wasn't even offered a new shipping or not did the customer service person even try to contact ******

    • Initial Complaint

      Date:07/11/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with Michael Kors about a month ago and still have yet to receive the item I purchased. Ive tried to contact their customer service but to no avail I got absolutely nowhere because nobody would answer the phone! Im about to dispute the charges altogether with my bank because at this point Im not about to be out over $300 for something I never got.

    • Initial Complaint

      Date:07/10/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order placed and confirmed: 7/6/23 Paid an extra $20.00 for 2 day shipping, receipt says arrival date: 7/8/23 Track package on 7/8/23, now told not arriving until: 7/11/23 On a side note, wow, just looked at this company's on-line reputation and it is awful. ******* had a better shipping record then these people. Expectations:1. Never make a promise you cannot keep, ever.2. If for some rare reason, weather, act of God, whatever, you can't keep your promise, own it.3, Training the call center to try and quote fine print, undisclosed disclaimers, other excuses that are not mentioned on my receipt or before I confirmed the order, is ridiculous,4. I kept my promise, you broke yours, compensation is due to make this right.NOTE: I am only asking for the refund of the extra shipping cost. Next year I'll remind my daughter about this incident and suggest she try ****** Fendi, LV, Coach, or some other more reliable company that keep its promise to ship something within 2 days before her Birthday.

      Customer Answer

      Date: 08/03/2023

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding Michael Kors has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      *********************

    • Initial Complaint

      Date:07/06/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      THE DATE OF THE TRANSACTION WAS JULY 2ND 2023.I PURCHASED SHOE ON LINE AND NOTICED 7-3-2023 THERE WAS NO CONFIRMATION FROM THE STORE. I CALLED AND PLACED ON HOLD SEVERAL TIMES. THE CUSTOMER SERVICE REP KEPT TELLING ME SHE SAW NO *****. I GAVE HER THE ***** NUMBER SEVERAL TIMES. HER CONCLUSION WAS SHE STILL SAW NO *****. I THEN TOLD HER TO LEAVE ME ON HOLD AND FIND A MGR. SHE KEPT RETURNING TO THE CALL TO SAY SHE COULD HELP? THE CONVERSTAION BECAME MORE WEIRD. FINALLY A CONSULTANT FOR MICHAEL KORS SAID SHE DID SEE THE *****. I TOLD HER AS I HIT THE BACK BUTTON I BELIEVE THE SIZE BECAME UNAVAILABLE AND CANCELED THE *****. I ASKED IF THEY COULD RESEND MY DISCOUNT USED. I WAS TOLD 'SURE AND TO SEE IT IN A FEW MINUTES". SO DAYS LATER NO REFUND, NO DISCOUNT AND I GUESS I SPENT MONEY FOR NO REASON RECEIVING NO COMPENSATION AND HONESTLY, ***** WHO I SPOKE WITH FIRST, DECLARED, I MADE THE WHOLE THING UP AND ACTED DISTANT AND SORT OF JUDGEMENTAL BECUASE I USED AFTERPAY OFFERED BY THE STORE. I AM DUE A REFUND AND WOULD HAVE LOVED THE DISCOUNT RETURNED SO I COULD PURCHASE A DIFFERENT SIZE BUT I RECEIVED NOTHING. IT WAS TRULY AN ***** PROCESSED AND HERE IS THE MERCHANT ***** NUMBER***********

    • Initial Complaint

      Date:06/20/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Very unprofessional business practices at Michael Kors ******. I placed an order for a women's bag, as a birthday gift, on the evening of Friday June 16th, and noticed as soon as I placed the order that my unit number was missing. Chatted in with an agent who told me they had corrected the address on my order. Awesome, so I thought. Got an email today that it has shipped to the address without the unit number. Chatted back in, got the SAME agent from Friday, (who claimed to have corrected the shipping address). They proceeded to pretend as if it was not them I spoke with, telling me they actually cannot modify the shipping address, or cancel an order once it is placed. I was told I'd have to wait until it's returned to sender, refunded, and re-order again. It's totally fine if this was the case, had I not been explicitly told otherwise immediately after ordering. I called in after this experience and although the agent was lovely, I was told that I can contact *********** to change the address or pickup point, which is once again, incorrect. I'd like some type of acknowledgement and restitution for this experience (not expecting a free bag or even a discount, just an explanation and solution). It hasn't been a pleasant one. Thank you.

      Customer Answer

      Date: 07/14/2023

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding Michael Kors has been resolved. 

      They never contacted me, and I had to speak to manager at *********** to get the address correction completed, but did end up getting the package. 

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

    • Initial Complaint

      Date:06/01/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      An order was returned and accepted on 5/16/23. I was told on several occasions that the refund was processed on 5/18/23 to which Afterpay wouldve received it and adjusted my account accordingly. They didnt. I found out that the refund was rejected for some reason and it actually never was processed. I was told by a Michael Kors supervisor that my refund couldnt be reprocessed since they couldnt explain specifically why it was rejected initially, I was offered a gift card or a paper check which could take up to 6 weeks. I found that unacceptable. I requested to have the refund resubmitted.

      Customer Answer

      Date: 06/07/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *************************



       

    • Initial Complaint

      Date:05/22/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought this purse fron the store here in ******* March 27 for $149 + tax. I love it and i used it. I drive going to work so basically the purse is not rubbing against anything. I put it on the driver's seat beside me and when i get to my office it put it on a shelf. After more than a weeks use i noticed the handles are turning bluish. I dont even wear jeans to work so i was wondering why its happened. Then i noticed all sides of the handles are turning blue eventually then i realized its on the area where there is a bulge and the material is stretched over that. So i stopped using the purse. Theb i reachednout to their team. They asked me to fill out the warranty form and i provided pics reciepts and the form. However they came back and told me its not a defect and cant cover it. They just outright denied ny claim saying it's a dye transfer! I poibted outbif it was the other parts of the purse would have discoloration too. They wont believe me and they just say Sorry its not covered! Its very unfair to be advised upon buying that . U have this protection and when u complain they dont even do anything. The material is of poooor quality for how much i paid for! They use their warranty for good marketing but when custoner comaplains they outright deny the claim! A purse you pay for this price u dont expect to be damaged after a few days use.

      Customer Answer

      Date: 06/16/2023

      At this time, I have been contacted directly by Michael Kors regarding complaint ID ********, however my complaint has NOT been resolved because:

      They refuse to cover the insurance because they insist it is mishandled thats why the bag was stained with dye.

      Its disappointing and frustrating to buy a purse thats $150 and after a few weeks use..the handles dye is coming off!!!

      So cheaply made. ****** people only said sorry and they wont cover it. Customers are just stuck!

       

      Sincerely,

      **** *

      Customer Answer

      Date: 07/18/2023

      At this time, I have been contacted directly by Michael Kors regarding complaint ID ********, however my complaint has NOT been resolved because they insist the purse was discolored due to mishandling 

      Frustrating!

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.

      Sincerely,

      *********************

    Michael Kors is NOT a BBB Accredited Business.

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