We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Financial Services

Equitable

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Services.

Reviews

This profile includes reviews for Equitable's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Equitable has 151 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Equitable

      1290 Avenue of the Americas, 12th Floor New York, NY 10104-1300

    • Equitable

      845 Crossover Ln. #215(former) Memphis, TN 38117

    • Equitable

      3767 New Getwell Rd.(former) Memphis, TN 38111

    • Equitable

      AXA Art Americas Corporation 3 West 35th Street, Fl 11 New York, NY 10001

    • AXA Financial Advisors, Inc.

      201 W. Big Beaver Suite 350 Troy, MI 48084

    Customer Review Ratings

    1.13

    Average of 92 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Anita H

      Date: 01/03/2023

      Horrible customer service. Can not reach them by phone. You stay on perpetual hold. If you opt for a call back, good luck. They do not call back. Their website goes down, you can't access your account and cannot reach anyone. Very disturbing. After days and hours of trying to get a resolution, still no resolution.

    • sukhender k

      Date: 12/28/2022

      sukhender k

      Date: 12/28/2022

      I had a heck of time with this financial/ broker institution for the past 3 weeks and some one has to look into this .
      We cannot get any thing thru their web site and just a waste , including their dead chat which never opens , instead it tells you to call customer service.
      After getting no were .I have send 2 emails. and one responded, but I was afraid to open his email as a SCAM , which asks me to open a link and prompt for id and password.
      Finally I made the 3rd call .
      This is all about me requesting for withdrawal forms since I will be 72 in 2023.
      On my previous 2nd call about 2 weeks ago I am yet to receive any correspondence from them, though they said will mail the papers .
      This morning I made my 3rd attempt and after going thru several agents I was finally was able connect to ** **** .
      I never encounter any person so rude while I was trying the explain my ordeal and agony, instead listening he brushed off me as not to Inrupt as he is going thru my file.I did get any thing from him instead wanting me to wait for few more day and call the customer service again.
      I asked him if our conversation is recorded he said yes. I am curious if he saves any?
      If any one read this please do not hesitate to speak up. and have them record the conversation.

      Equitable

      Date: 01/24/2023

      As an Equitable Financial contract owner, you are entitled to the highest level of customer service. We apologize we did not meet that objective. We want you to know that your recent encounter is not indicative of our commitment to providing an exceptional customer experience. We apologize for any inconvenience you may have experienced with our ************** and thank you for your feedback. Your feedback has been provided to our ************** managers for review. Additionally, if there any further information you would like to discuss, please reach out to us at **************.

    • Ana J

      Date: 12/17/2022

      Ana J

      Date: 12/17/2022

      Gimmick They promise what doesnt exist. They dont tell you you cant take your money out

      Equitable

      Date: 12/30/2022

      We regret that this customer may have had a negative experience. Should the customer wish to provide specific details of her experience and/or any concerns/complaint she may have, we would ask that the customer send us a detailed email at: ********************************************* and we will be glad to further review.

    • Jeffrey N

      Date: 12/15/2022

      Have been trying to transfer a 403b to a different provider, have been given the run around for over 4 months now. Have been on hold for over 30 minnutes to make sure my paperwork is all in check. Original paperwork was denied because of TPA missing, however I filled out and was approved by OMNI 403b. Attention all educators, do not invest with Equitable or ***, you are better off with any other company

    • joshua W

      Date: 11/18/2022

      I have tried to call and the wait to talk to someone was more than 30 minutes. When she got on the phone. She was impatient to get me off the phone almost immediately, She did not ask me what I needed help with and when we finally got to my request. She failed to follow through with it, I asked for a form to be emailed, Simple request. I feel that they are not very competent for the industry they are in, I had to call back and waited another half hour. I got another person who tried a couple of times to send my request, After two attempts with the last call I was able to finally fulfill my request. Frustrating yes, Scary yes, Wasted a lot of time yes. In addition to this call. The reason I am asking for the forms I have is so I can change investments.. I have lost 58% of my investment with their investment strategies. I would not trust this company to invest any money into.

    • Rich

      Date: 10/24/2022

      Horrible Customer Service !!
      It takes me between 30-45 mins to reach a human when I call customer service. After I reach a human, they can NOT answer my question.
      I would like a competent representative from the company to contact me.
      Thank You, **** *.

    • Claudia R

      Date: 10/11/2022

      This is the worst Annuity company to put your assets.To rollover my savings took me to start the same process three times, they give 90 days to do it but the process is longer than that and then they ask you to restart the process over and over. I tried to rollover my savings for 6 months and they still they asked to restart my process. I ended up restarting withdrawal my savings instead of rolling over to my new annuity plan in a different company and having to pay the penalty because they were unable to do it, and asked to start the process 3 times, spending 40 dollars in *** ** overnight documents and other expenses. Terrible experience.

    • kathleen C

      Date: 08/30/2022

      kathleen C

      Date: 08/30/2022

      I have a retirement *** account with the firm for 25 + years, never received a statement, just found out the balance. Its so sad.??

      Equitable

      Date: 09/09/2022

      I spoke with the client on 09/07/2022 and addressed her concerns. No further action is needed from Equitable Financial in connection with this matter.

    • Jonathan B

      Date: 08/25/2022

      Worst company to deal with, trying to close a account they make it impossible

    • Beverly M

      Date: 08/11/2022

      Very very difficult to get your money transferred out of their 403B and seems Equitable makes it far more difficult than necessary. As a former financial advisor, I've not seen a simple transfer be so difficult and time consuming.

    Equitable is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.