Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Current bank card closed my account even though I supplied all proff of who I am. They would not give me my account number so I could update social security. My check was sent to them and they deposited it to my closed account. Social security called them on my behalf and they told the social security rep that they would send it back with jn 7 -10 days. This is unacceptable. They could have gave me the account number so I could have fixed this before check was deposited. The only way I could get account number was through the app but since they closed my account the app would not work. I am 82 and live off my ss. This needs addressed. They are opening accounts then says it's a fraud account and close it after you set up direct deposit.

  Business Response

  Date: 10/18/2022

  Hi, thanks for bringing this to our attention. I can confirm that following an internal review of your account, we will no longer continue servicing your Current account. I'm afraid the decision is final, and your account will remain closed. We sent you a notice informing you of the decision and responded to your questions or concerns via email regarding any remaining balances and deposits to your account. We recommend referring to that correspondence for further information. In addition, your deposit was returned to the sender so you can update your direct deposit information as desired. 

• Initial Complaint

  Date:10/04/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a dispute with Current about a purchase I never received of my LLC FROM TAILOR BRANDS AND CURRENT JUST LET MY MONEY GO DOWN THE DRAIN AND DIDNT ATTEMPT TO REIMBURSE MY MONEY NOR ATTEMPT TO GET IT BACK AFTER WAITING 3 months of investigation and documents I uploaded to help my claim. I lost $320.88 with CURRENT. I dont have money to just throw away. That was my last and I need it back. Businesses like this should be shut down.

  Business Response

  Date: 10/26/2022

  I looked into this for you and confirmed this dispute is now closed. I also see that our Disputes team recently sent you an email with further details on your claim and any provisional credits. Please refer to that email for further information. Please search your inbox for an email with the subject "Your Dispute Investigation Has Been Completed." We also suggest checking your spam and junk folders.

  
  

• Initial Complaint

  Date:09/29/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I been locked out of my account for 2 months due to security breach I gave up all the information that they asked me to give and I'm still locked out of my account still receiving direct deposit but not able to touch my money at all they telling me that my account is under review after I gave them all my information I just want my money back and to continue with the banking to you with the banking

  Business Response

  Date: 10/11/2022

  Hi, thanks for your message. I'm sorry to hear you've had some trouble logging in to your account. Our team will be reaching out to the email address on file for your account so please keep an eye out there.

• Initial Complaint

  Date:09/29/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. I am currently banking with Current and I had just received notification that I had received my check two days early which was yesterday. Now, when I had went on to try and make some bill payments yesterday, I couldn't do anything because someone claiming to be a Current fraud department had called and said there is a freeze on my current account due to someone trying to hack my account. I tried reaching out to them via email and the so called number they called me from to have this resolved, but so far, no one emailed me yet even about the freeze to my account, so I am strongly considering getting ***** security involved as well too. In the meantime, I wanted to report this here incident to the bbb and see how they can help me in this situation as well. They have my money and I don't have access to it to be able to pay for rent or anything for next month. The amount was for: *****. I am on benefits with social security. Please help. Thanks.

  Business Response

  Date: 10/11/2022

  Hi, thanks for your message. I'm sorry to hear you've had some trouble logging in to your account and would like to get more information on your inquiry. Our team will be reaching out to the email address on file for your account so please keep an eye out there.

  Customer Answer

  Date: 10/13/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  Date:09/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a serious problem with Current Banking. A fraudulent charge of $1200 was posted to my account on 9-6-2022 at 1:11pm cst from the ***************** in *******, I live in ********** *****. I reached out to your support team and talked with ****** and he opened a ticket ******* and told me I had to wait until the pending charge of $1200 post in order for me to dispute it. That makes no sense. Aside from that, I try researching what store the transaction was made, I reached back out to the Current and I began speaking with ******** in Current Support. I tell him I think the money may have been withdrawn from an atm and at that moment I am kicked out of the app and I can no longer log back in. I panic because I can't login and you can't speak to an actual person to tell them what's happening. I found the current ******* account and thankfully the team or Person(s) there responded and helped as much as they could. **** from current support reached out to me via email and I explained everything that was going on. To keep it short, I emailed daily from 9-6 to ****th minus the weekend and finally was told my account would be closed and I will not be allowed to use current banking going forward and that it will take up to ************************************************************************** My frustration with the bank is, when fraudulent charges are made, Current does not have proper processes in place to take care them immediately. I had to reach out to Current's ******* account (which I am still doing) to get answers regarding the decision on my money that's owed to me. Then, I am the one banned from using Current when I am the victim, the communication between the customer and the bank does not exist, it takes longer that ***** hours to get a response from your support team which is why I have to reach out to the Current's ******* account to get answers,All I want is my money back, that's it and I will never use Current again.

  Business Response

  Date: 10/03/2022

  Hello, thank you for reaching out. I reviewed your account and found that our card processor concluded that no error had occurred based on the facts of the investigation. While we understand this may be frustrating, unfortunately, the outcome of the investigation is final. Please note we take our dispute claims very seriously and investigate them to the fullest extent possible. In addition, I can confirm that following an internal review of your account, we will no longer continue servicing your Current account. I'm afraid the decision is final, and your account will remain closed. We sent you a notice informing you of the decision and responded to your questions or concerns via email regarding any remaining balances and deposits to your account. We recommend referring to that correspondence for further information.

• Initial Complaint

  Date:09/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I disputed 11 transactions on September 17th all of which I did not authorize . And current the banking app is saying they didnt find an error in the dispute and I wont be issued a refund . But how when I DID NOT MAKE THOSE TRANSACTIONS. Thats 205 dollars that Im just out of luck ?

  Business Response

  Date: 10/03/2022

  Hello, thank you for reaching out. I reviewed your account and found that our card processor concluded that no error had occurred based on the facts of the investigation. While we understand this may be frustrating, unfortunately, the outcome of the investigation is final. Please note we take our dispute claims very seriously and investigate them to the fullest extent possible.

• Initial Complaint

  Date:09/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 21, two unauthorized transactions hit my account. Current would not let me dispute until they settled. Once settled on august 24, I disputed. They said it would take ninety days. After four days they said no error was found. In that time their own policy says they need to refund a temporary refund. They did not. Because an error WAS made, I called merchants. Both refunded the fees. Current has NOT received the fees and tells me to wait astronomical times when both merchants have confirmed the refund was sent. It was my money, always was, I did not make the charges and they are not refunding the money. It is one charge for $811.66 and one for $263.07. one ******** said to get a new bank because the bank is the guilty player. Current also said in their dispute closing that I could get a copy of their investigation, which I have requested various times, and got nothing except acknowledgment that they received the email. They stole. The refund is there. Both merchants confirmed it. If I take them to court, I pay for their lawyers apparently. They have issued nothing. As far as I am concerned this is robbery. The charge was made and then refunded. Current must give me the money that the merchants sent back.

  Business Response

  Date: 09/26/2022

  Thanks for reaching out. Were sorry to hear about the outcome of your dispute. Although the decision made for your dispute is final, were happy to reopen the investigation with the documents that support your claim. Please upload the documentation, photos, screenshots, or written communication related to the transactions that were disputed by replying directly to the email our Dispute's team sent you and they'll get back to you.

  Customer Answer

  Date: 10/03/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   All documents pertaining to all proof I have from both merchants has been uploaded to the dispute section in my Current app already. I will upload here again if I am able  

  at this point my question does not concern your preposterous dispute, because it is erroneous anyway. These were, from 6:40pm on August 21st when I got the notification in complete disbelief: unauthorized. I did not make them. Your investigation is wrong. I do not live anywhere near ********* where the food was delivered, my name is not ******************* as the receipt they sent me said, nor do I have an account with ****. my stubjub account hasnt been touched since 2017 and I dont believe I have ever used the virtual card save once to UHaul on a rental. your dates on the dispute and even the amount has changed.
  

  In order not to bore you with details, I will tell you that current has multiple examples of both merchants stating they refunded/processed chargebacks and said chargebacks have already cleared their account  **** said it cleared on September 13th  and takes 2-6 business days  regardless it is past your **** days  ******* said theirs cleared and should have landed in my account on September ninth. Where is the money? Forget the dispute  where is the chargeback? One rep said a chargeback cannot be charged back or refunded if it has posted  another rep said this is false  

   

  where is the money? Where are the refunds sent by the merchants? Ive reached out to them  I sent you proof  do not tell me again to contact them, because it cleared their side and it is in currents hands 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ******
  
  
  
  
   
  

  Business Response

  Date: 10/18/2022

  Thanks for reaching out. It looks like the dispute appeal was won in your favor, and the final credits have been issued. Our Disputes team recently sent you a more detailed email regarding your dispute appeal's status. Please reply to this email if you have any further questions.

• Initial Complaint

  Date:09/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a mobile checking account with Current Bank for several years; my account has never had any problem ever with deposited funds being rejected or invalid. A few days ago I received a check from *********** Auto Finance, whom I had a car loan with. In mid-July, my car was stolen. Recently my insurance company paid off the balance due on my car loan, and as a result, Captial One Auto Finance sent me a refund check for $1515.50 for part of my loan that was overpaid.I tried depositing the check in my Current Bank account and submitted the info needed for a mobile check deposit. Among other things, Current's app instructs me to write "Current/ mobile check deposit" on the endorsement field of the check. I did so and submitted it for deposit. My check deposit was canceled by Current. I contacted their support to ask why. The customer suport rep said that they contacted the issuing bank of the check and the bank was not able to confirm it had available funds for the deposit, I have a really hard time believing that *********** Auto Finance sent me a *** check and doesnt have enough money in their bank account to cover it. Current bank is having its support reps make completely false statements to customers about important, time-sensitive banking details, This is fraud, among other things. I asked the support reps if I can resubmit the deposit or if they can actually have someone call the bank to verify, because they did not do that at all. They wont answer, and just say "deposit it somewhere else". The fact that I wrote, in ink, that's its a deposit for "Current bank only", makes me completely unable to do this!! Why are you having your customers RUIN THEIR CHECKS by writing this if there is a chance of you refusing to honor it and not allowing it to be resubmitted??? WHY WONT YOU HAVE YOUR REPS ACTUALLY CHECK WITH A BANK!!

  Business Response

  Date: 10/03/2022

  Hi, we're truly sorry to hear about the trouble that you experienced. We'd be happy to shed some light on what happened and have followed up with you via email. If you have additional questions or concerns, feel free to reach out to us at ******************** ******************* or via live chat!

• Initial Complaint

  Date:09/15/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a dispute for an unauthorized transaction made through cashapp feb 9 2022 for 245. Current bank has never resolved the dispute in the time frame given which was 90 days . It took them 98 days to tell me the dispute is closed never asked me to submit any additional information for the claim never even sent me anything via mail or email regarding the claim I had to reach out to them day 90 to ask for an update and was told the claim was still open on day 91 and no further updates are available this is a violation of Reg Z which clearly outlines in their cardholder agreement all claims will be resolved within 90 days!

  Business Response

  Date: 09/26/2022

  Hello, thank you for reaching out. I reviewed your account and found that our card processor concluded that no error had occurred based on the facts of the investigation. While we understand this may be frustrating, unfortunately, the outcome of the investigation is final. Please note we take our dispute claims very seriously and investigate them to the fullest extent possible.

• Initial Complaint

  Date:09/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Current banking is holding my money after I have sent verification photos of my face, ******** accounts, and personal information. They refuse to give me a number to call said it was unavailable and that they would reach out to me. Thats completely unacceptable and by not giving me a number to call or a managers information to contact, they refused to help me. Im out in the middle of no where no money no gas no food and not a place to stay while out of town. This is mind blowing to me. They are holding over 400$ in funds that are mine.

  Business Response

  Date: 09/19/2022

  Hello, we appreciate your message here. We looked at your account and confirmed this one was placed under review briefly while reviewing some recent activity. It appears your account is no longer restricted. We apologize for the trouble, and please do not hesitate to let us know if you have any other questions or concerns!