Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 24 at 11:09 my current account began being charged by ******, transactions varying from $20-$40 were continued being charged until early morning of August 25. When I first contacted the bank I was told to wait until the transactions were cleared. The transactions from8/24 were cleared on 8/25 and a dispute requested. On 8/27 the transactions were cleared from 8/25. After I received an email on 8/29 telling me that my dispute from 8/25 was resolved and had been credited to me. For my second dispute from 8/24 I received and email on 9/9 letting me know that my dispute had been found with no errors and will no be getting a refund for this claim. I will like to know why one of my disputes was refunded and the second was denied if they both were charged with the same merchant name. I believe that if one dispute with the same merchant name was refunded the other one should be refunded as well. Below are the receipt numbers for the charges being denied for merchant ****** ******************* ******************* ******************* ******************* ******************* *******************

  Business Response

  Date: 09/19/2022

  Hello, thank you for reaching out. I reviewed your account and found that our card processor concluded that no error had occurred based on the facts of the investigation. While we understand this may be frustrating, unfortunately, the outcome of the investigation is final. Please note we take our dispute claims very seriously and investigate them to the fullest extent possible.

  Customer Answer

  Date: 09/20/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  i will lime to open the dispute again because this was not processes by me the dispute with the same name before this was refunded but this separate dispute  was not.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

• Initial Complaint

  Date:09/14/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had tax refund of like 2.300.00 and I went to jail and when I got out my account was empty. I made dispute of like 36 charges. They gavee provisional line of credit of 270. After 10 days then said case closed and ask provide proof so I did and claim still denied.. I sent my id which should provevalot from the atm cameras but they won't give *** my money

  Business Response

  Date: 09/19/2022

  Thanks for reaching out. Unfortunately, we are unable to locate your account with the information provided in your complaint. We've sent a follow-up email to the one provided here so we gather some information and locate your account. Please keep an eye out there. 

  Customer Answer

  Date: 09/23/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************************
  
  
  
   
  
  

• Initial Complaint

  Date:09/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 6, 2022 there was charges made to my account THAT I DID NOT MAKE OR AUTHORIZE I HAVE DISPUTED AND HAD DISPUTE REOPENED AND THEY TOLD ME BOTH TIMES THAT THEY FOUND NO ERROR YES THERE IS A ERROR I DID NOT MAKE THE PURCHASES I TRIED TO STOP THEM WHILE IT WAS PENDING AND THEY WOULD NOT STOP THEM IF I MADE CHARGES WHY WOULD I TRY TO STOP IT BEFORE THE STUFF WAS SHIPPED ITS COMMON SENSE I WANT MY MONEY AND NEED MY MONEY THIS BANK IS A JOKE

  Business Response

  Date: 09/16/2022

  Hello, thank you for reaching out. I reviewed your account and found that our card processor concluded that no error had occurred based on the facts of the investigation. While we understand this may be frustrating, unfortunately, the outcome of the investigation is final. Please note we take our dispute claims very seriously and investigate them to the fullest extent possible.

• Initial Complaint

  Date:09/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had opened a Current debit card for both of my children you spend and or save money. When we moved to *****, I switched banks and it ended up not being a supported bank through Current that allowed me to transfer money to my childrens cards. I contacted Current and advised them of the circumstances and closed my accounts, being they were no useless; since I was able to add money to them. I requested a paper check be sent back to me for the remaining funds on the cards (totaling astound $500 of my childrens money). This was specifically asked and told to them once they stated it would be returned to the original funding source. I told them my linked bank accounts were now closed and they were not to refund the money to my linked accounts, and I needed a paper check mailed to me. The have failed to do so, and they have not responded to several email attempted to contact them regarding my money.

  Business Response

  Date: 09/12/2022

  Hi, we're truly sorry to hear about the trouble that you experienced. We'd be happy to shed some light on what happened and have followed up with you via email. If you have additional questions or concerns, feel free to reach out to us at ******************** ******************* or via live chat!

• Initial Complaint

  Date:09/08/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I use the services of the Current Banking App to handle direct deposit from my job and there were 4 cash withdrawals not made by me

  Business Response

  Date: 09/12/2022

  Hi there, we're sorry to hear about your experience. Your dispute is being investigated and any credits or updates will be applied to your account, we will also notify you of any updates directly to the email on file with us.

  Customer Answer

  Date: 09/14/2022

  Better Business Bureau:
  
  I appreciate your attention and help in this dispute, I want to ask for your support to follow up and get my money back, thank you.     complaint ID ********.
  
  Sincerely,
  
  *****************************
  
  
  
   
  
  

• Initial Complaint

  Date:09/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So on August 19th 2022 I received a phone call and a text from a number claiming to be Current Bank fraud department asking if I was making a purchase in *****, **. I responded no and the guy on the phone asked a bunch of questions. I was never asked for an MFA code or anything, they were just asking if it was me or not making a purchase in *****, **. Call was over and that was that. Fast forward to August 31, 2022 around 330pm and I get a notification that my entire balance in my account was transferred to an unknown user and my account was drained down to $0 from $1626. I am in the middle of moving and everything and now I am about to be homeless because that was my rent money. I was driving when I got the notification and I received it on my watch. I instantly pulled over to the side of the road and contacted Current Bank support in the app. While talking to them I received a call from that same number that called me claiming to be the fraud department from the 19th. I asked the guy in chat if that was their number cause the guy on the phone said the transfer came from cashapp and he tried getting me to give him a text code for my cashapp account. Which I did not give. The gentleman in the Current Bank chat support said that is not their number and they will never call the customer. Only in the app. I reported all of this to them. Somehow those guys got access to my account without me providing multi factor code and transferred all my money to another current pay user. I have provided ********************** bank with all the phone numbers and evidence to prove this is legit and they notified me today that it was denied and they found no error. This is absolutely absurd. I guess they think it's ok for the bad guys to get away with the money and reward them? The phone call came from ************ out of *******. The current pay user the money was transferred to was ************* and I have absolutely no affiliation with what so ever. Never heard of that name before in my life.

  Business Response

  Date: 09/12/2022

  Hi, thanks for reaching out. It looks like the dispute was won in your favor, and the final credits have been issued. Our Disputes team recently sent you a more detailed email regarding your dispute's final status. Please reply to this email if you have any further questions.

• Initial Complaint

  Date:09/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a victim of what the ******* attorney general says is one of the worst cases of identity theft they've seen in ten years. I've lost almost everything because of this. Back in April I filed a dispute with Current which was denied. I vocalized that my phone had been hacked as well as submitting other documents to support my claim. That dispute was denied. Then in June I had to file another one providing even more documentation and that too was denied. So on July 18 2022 I filed an appeal on these two disputes. Everytime I contacted them I was told that the case was still being investigated and to wait their max ********* of 45 days. Yesterday was 45 days and despite mounds of proof to support my claim I'm still being told to wait longer. All these ppl do is tell me to monitor my email, never helping me at all. These transactions were rediculous and I just want my money back.

  Business Response

  Date: 09/22/2022

  Thanks for reaching out. Were sorry to hear about the outcome of your dispute. Although the decision made for your dispute is final, were happy to reopen the investigation if you have any documents that support your claim. If you have any documentation, photos, screenshots, or written communication related to the transactions that were disputed, please upload them by replying directly to the email our Dispute's team sent you and they'll get back to you.

  Customer Answer

  Date: 09/22/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I supplied all necessary documentation  including documentation from my mobile carrier stating that my phone was hacked and supplied a police report. These ppl refuse to honor my claim despite the mounds of paperwork that I have supplied. There's nothing else I could possibly give them to back up my claim. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Business Response

  Date: 09/26/2022

  Thanks for reaching out. Although the decision made for your dispute is final, were happy to reopen the investigation if you have any documents that support your claim. If you have any documentation, photos, screenshots, or written communication related to the transactions that were disputed, please upload them by replying directly to the email our Dispute's team sent you and they'll get back to you.

• Initial Complaint

  Date:08/31/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 25th,2022 a tax check was deposited into a closed account.July 18th,2022 I finally made contact and they stated that they were going to send me the money via check.August 11th I received a email stating that they had mailed the check and to wait 21 calendar days for it to arrive. It's now 26days and nothing, no response from the fraud department or anything. $6200 is needed.

  Business Response

  Date: 09/13/2022

  Thanks for reaching out. I apologize for the trouble you may be experiencing. After further review, it looks like this check was cleared on 9/07/2022. If you believe this is not accurate information, please contact us at [email protected] or you can chat with us live in the app and we can look into this for you further. 

• Initial Complaint

  Date:08/31/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed the dispute, uploaded documents from the merchant verifying that Current took the funds from them. However I am being told to wait. Which doesnt make since. Since I fast forwarded and went to those guys, I can no longer file a claim with Amazon because the money was taken from them. I dont want to have to wait the 90 days if they all already have the money.

  Business Response

  Date: 09/08/2022

  Thanks for reaching out. I apologize for any inconvenience you might be experiencing. Per Regulation E, merchants are given time to appropriately respond to any and all claims made against a purchase. Your dispute is currently being investigated and any credits or updates will be applied to your account. We will also notify you of any updates directly to the email on file with us. Unfortunately, we cannot share personal account information here, so I would urge you to continue working with our disputes team until the process is complete.

• Initial Complaint

  Date:08/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They let someone else change my phone number and password n have access to my disability ********* have no way of getting any of my money

  Business Response

  Date: 09/08/2022

  Thanks for reaching out. I apologize for the trouble you might be experiencing. It looks like we replied to your email on 9/4/2022 but we did not receive a response from you. We'll be following up on the email associated with this complaint, so please keep an eye out there.