Reviews
This profile includes reviews for Lili App Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 48 Customer Reviews
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Review fromHector M
Date: 10/16/2024
1 starHector M
Date: 10/16/2024
****************. I had 9 fraudulent charges on my debit card totaling over $4000 . I reported them to Their dispute team and their investigation showed that my charges were not fraudulent. Beware, they will not refund you money even if you did not make the charges. They won't protect you or do a proper investigation into the charges. This company is negligible and do not care about their customers. No information or proof of said investigation was shared with me. All of their customer service lines are people out of the country with no real US Employee in sight. I am in the process of filing a police report and contacting my attorney and will be coming after you.
Lili App Inc.
Date: 11/11/2024
We understand your concerns and take reports of fraud very seriously. While our investigation did not find the disputed charges to be fraudulent, based on your discussion with a member of ****** team where details of the investigation were communicated, a one-time exception settlement of $2,400 was offered, and you accepted. Thank you for working with us on this matter.
Review fromSara B
Date: 10/11/2024
1 starSara B
Date: 10/11/2024
This company claims to offer new and improved banking solutions for small businesses, but in reality, they are a logistical nightmare. Banking with them has been a consistently frustrating experience. Most recently, they lost funds I attempted to transfer to my personal account. Its nearly impossible to reach anyone when needed, and their technology frequently fails. Their lack of accountability is alarming, and their 1.67 rating on the BBB reflects their poor performance and irresponsibility.Lili App Inc.
Date: 11/11/2024
We apologize for the inconvenience caused during our recent transition to a new sponsor bank, which briefly impacted same-day *** transfers. As we explained, no funds were lost but were in the *** queue awaiting processing. This issue has been resolved, and we credited back any same-day express fees. Thank you for your patience, and please know we're committed to providing a smooth banking experience moving forward.
Review fromKerry T
Date: 08/17/2024
1 starKerry T
Date: 08/17/2024
I would highly recommend against using this company. I had 4 fraudulent charges on my debit card. I reported them to ************************* and their investigation showed that my charges weren't fraudulent. Their investigation showed that the name and address matched, so they mark the charges as valid. You can obviously see one of the websites isn't something you can order from. ************** is an obvious scam. Shopmeevens you can see is also a scam. Beware, they will not refund you money even if you didn't make the charges. They won't protect you or do a proper investigation into the charges. Run away!Lili App Inc.
Date: 11/11/2024
We understand your concerns and take all fraud claims seriously. Based on our investigation, the transactions in question appeared consistent, occurring over a three-month period. Both websites appear legitimate, and the limited information provided didn't indicate fraud.Review fromGarrett C
Date: 07/29/2024
5 starsGarrett C
Date: 07/29/2024
Love my account. Lots of features that are helping my small businessLili App Inc.
Date: 08/07/2024
Thank you for your feedback! We're thrilled that our features are helping your small business. New features are being added all the time, and we're happy to support your business needs. If you have any suggestions or need assistance, we're here for you!Review fromMatt V
Date: 07/18/2024
5 starsMatt V
Date: 07/18/2024
We have several businesses and started using Lili on a new venture. The ease and simplicity of keeping everything sorted is amazing for our team. Were switching our other business over next month.Lili App Inc.
Date: 07/25/2024
Thank you for your fantastic review! We're thrilled to hear that Lili has made managing your new venture easier. We look forward to supporting all your businesses and continuing to provide the best service for your team. Welcome aboard!Review fromDeonka C
Date: 07/17/2024
1 starDeonka C
Date: 07/17/2024
Ive had Lili for almost a year and thing were great. Unfortunately I went on a cruise and Royal Caribbean decided to place a hold on my account for ****** after i paid them. I myself along with Royal Caribbean have tried to reach out to Lili to get this hold removed. The cruise line and myself have sent over several documents as well and Lili is still giving me the run around. We cant speak to a live person in this department because they only communicate through email. This is very frustrating considering its a decent amount of money that they refuse to release and every time they want a different document. Of course Im limited to what i can provide but Ive given and done everything i could. Dont use themLili App Inc.
Date: 07/18/2024
Thank you for your feedback. We understand your frustration and are committed to resolving this issue promptly. For us to release the hold, we need a letter from Royal Caribbean on their official stationary, stating that the $466.02 charge can be released as you don't owe them anything. This document is crucial for us to proceed. We appreciate your cooperation and patience. If you have any further questions, please reach out to our customer service team for assistance.Review fromMary O
Date: 06/19/2024
1 starMary O
Date: 06/19/2024
There customer service is probably terrible because of the amount of complaints they receive....For one the monthly fee for the premium account is $50 dollars and the balance up free overdraft is EXTREEMLY HARD to acquire, even if you meet deposit minimum they don't guarantee anything if you take money or move.monwy out of your account to quickly they don't ***** you balance up ...and you have to move money out because pretty much no company can connect in anyway to Lili...can't even it use it for rent reporting or boost with Experian. Also they reporting for accounting they do is never correct and the way the auto categorized my expenses and deposits makes no sense...so that $50.fee is for nothing!! I recommend never using this online bank!!Lili App Inc.
Date: 07/18/2024
Thank you for your feedback. At Lili, we offer many features such as D&B credit score connection, flexible external bank and wallet connections, connections to applications like Quickbooks, and BalanceUp overdraft based on multiple factors and not just money in. Our auto-categorization is a suggestion but the customer needs to approve or choose another option. We strive to provide value and appreciate your input to help us improve.Review fromTany R
Date: 06/08/2024
4 starsTany R
Date: 06/08/2024
Ive had Lili for almost a year now, however didnt bother using it for the first 6 months because I had another bank. I decided to leave my bank because of the crazy fees bank love to rack up on our accounts. While searching for a business bank that will let me cash checks through there mobile app, I remembered I had a lili pro account which allowed me to do just what I needed in a bank as well as give me access to invoice customers and have there payment go straight into my account. It also automatically puts money in a savings account and a tax account every time a client makes a payment or when I deposit a check. Now I just started using the invoicing part, I sent one to a client to test the waters, but if it does well I plan on leaving my current platform I use for invoicing which is crazy expensive with all the fees I pay for every time I get a payment or get a payment sent to my account which is insane to me. Over all my experience has been good, although if my checks would post a bit faster every time I deposit and if the invoicing goes well I would have given a five star..oh and even though I had opened an account and it sat there, they didnt charge me that monthly fee which is very appreciative. When I finally stated using this account I was only charged the $35 . Im happy with the debit bard too its not cheap p,attic its actually metal and its not heavy very strong great to use. Im happy with Lili.Lili App Inc.
Date: 06/09/2024
Thank you for sharing your detailed experience! ?? We're glad Lili's features like mobile check deposits, invoicing, and auto-savings have met your business needs. Your feedback about check posting times is valuable, and we're constantly working on improvements. We appreciate your trust and look forward to supporting your business journey! ????Review fromJudy M
Date: 03/07/2024
1 starJudy M
Date: 03/07/2024
The same thing is happening to me with my money the said I would have to wait 90 days the charges where made from another country Im going to start investigating to see if the choice financial group is not linked to the company that is taking peoples money without there permissionLili App Inc.
Date: 03/10/2024
We apologize for any inconvenience caused. However, disputes for unauthorized transactions may take up to 90 days for resolution. Rest assured, you'll be notified promptly once a decision is reached. For more details, refer to Lili's ************ Our thorough investigation involves contacting merchants or banks, which can be time-consuming, but ensures diligent resolution.Review fromBritney W
Date: 03/01/2024
1 starBritney W
Date: 03/01/2024
Wrongfully Closed my account reopened the account and less than 24 hrs closed again no explanation given for the reason of closure . If you want a trustworthy bank for your business I would not suggest Lili they dont have answers to any of your questions just we will forward to escalation team . Even the call representative didnt have a clear reasoning for what was going on with my account . This has to be one of the worst experiences I have had with a bank .Lili App Inc.
Date: 03/11/2024
We do apologize for any inconvenience experienced. The reason why your account was disabled a second time was because the account had a negative balance for an extended period of time. Normally, an account that is overdrawn for more than 3 business days can result in a temporary or permanent suspension. Lili extended that time to 30 days, as a courtesy, giving you more time to bring your account current, but unfortunately that didn't happen. For more information, please refer to Lili's Terms & Conditions, Section 3.5, and the Terms of Use documentation which can be found at the bottom of Lili's website.
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