Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Fitness Center

Crunch Fitness

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Reviews

This profile includes reviews for Crunch Fitness's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Crunch Fitness has 82 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Customer Review Ratings

    1.11/5 stars

    Average of 187 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Review fromPatricia R

      Date: 06/11/2024

      1 star
      Absolutely terrible customer service. Signed up online. When I signed up they gave me the first month free i have phot proof. Two weeks later they charged my card $50. When I called and spoke to the manager he said because they gave me the first week free then tried taking the monthly due from my card on the $6th but because I didn't have money on that card at the time they charged me per day I didn't pay it. I explained to him when I signed up they gave me the first month free. He said basically said that's not true. THANK GOD I TOOK A SCREENSHOT. I kindly explained I absolutely did get the first month free. So I asked if I could just cancel my membership and cut the $50 up as a loss. He said it would go to collections for the remainder of the year dues. Mind you i signed up for PEAK no commitment. He said thats a lie the disclosure states there's definitely a commitment. What an absolute joke. He did offer to put in a request to get my $15 in late fees back. ?? AVOID THIS PLACE LIKE THE PLAGUE!
    • Review fromZolop L

      Date: 06/04/2024

      1 star
      Dont get a crunch membership. We just got two memberships and we got a really good deal. $0 for the first month. Then we get a charge of $32. The manager at one of the branches folds us that theres nothing she could do. That she always reads before signing anything and that theyve been getting calls about the same issue. Its in the contract she said, if you read it. We asked, so a month has seven days? Your webpage says it clearly, $0 fort month, yet the contract says ***** be charged in seven days of starting??? Now were stuck here for a full month. Or for ever since I hear its impossible to cancel:/ This is deceiving, they are committing fraud. I could show you the picture if I could add it to this review. They are thieves. And theyve trained their staff like hunters. Sell, sell, sell
    • Review fromRyan K

      Date: 05/31/2024

      1 star
      Roughly two months ago, I found out that my credit card was accidentally added to another members account roughly 8 months ago. Theyve been charging my credit card for this other members membership ever sincein addition to the charges for my membership. Ive spoken with the manager of the facility, Cutter, several times. Each time we speak he tells me management will be calling me that same day to issue the refund for all of those months. No one ever calls. About to get my attorney involved. I want a refund, and credit for 6 months for all the time *** spent trying to get resolution on this.
    • Review fromSusan S

      Date: 05/30/2024

      1 star
      I joined on January 2024. Went to two classes and disliked the entire feel. I canceled within three days of joining. I continued to be charged. Spoke to ****** and he stated I had to wait three months to cancel. According to the contract, I had every right to cancel within seven days and not have to wait the 30 day cancellation. Another month passes and another charge. I went in today and was told more lies. I made it very clear that I wanted to cancel my membership and I was told that if I did not leave that he would phone the police and have me arrested. Only when I pulled out my phone to start recording did I get my membership canceled. I will not be bullied Into paying $30 a month just because Crunch needs money.
    • Review fromJared P

      Date: 05/30/2024

      1 star
      Your ************, ******* location has been nothing short of a complete nightmare. I fulfilled my training agreement but their staff incorrectly handled my account and did not cancel the agreement, which was done by a staff member they fired for not doing his job overall. I am now battling this outstanding balance that was created by them with them acknowledging it is a mistake. They said I need to pay the $144 balance to saiisfy their mistake and then refund me! Who does this? They need to handle it on their end! They even provided me receipts that all my payments have been made! If this doesnt get resolved I will take legal action and both Crunch ************, ******* location and Headquarters. Govern yourself accordingly. To date upper management refuses to deal r this and get no response.
    • Review fromMadeline L

      Date: 05/28/2024

      1 star
      I was a member at the ******** Crunch Fitness for about a year and decided to cancel my membership in November. I was instructed to come into the gym and sign a booklet because cancellations could not be processed over the phone. I followed the instructions, signed the booklet, and a team member also signed it, confirming that my membership was canceled.To my dismay, I recently discovered that I have been charged since last year despite having followed their cancellation process. When I called to address this, I was told that my account was never canceled and that I need to come in again to sign another document. This is outrageous and reflects a severe lack of integrity and organization.Moreover, I was informed that the previous manager discarded the booklet containing all documentation of canceled memberships, resulting in none of them being honored. This is highly unprofessional and unacceptable.I am extremely disappointed with Crunch Fitness ********** handling of this matter and their disregard for proper record-keeping. I urge others to be cautious and ensure that their cancellations are processed correctly to avoid similar issues.
    • Review fromKatheryn H

      Date: 05/17/2024

      1 star
      Went it at the end of September to cancel my membership. Kept getting charged every month. Went in to speak to the manager he informed me that I would have to pay to cancel after I had already canceled in September.
    • Review fromMarianne O

      Date: 05/09/2024

      1 star
      This place is aweful. Stole my money and ripped me off. They just forged my name on a cancellation agreement because they wanted to force me out due to my good membership.All the trainers stink and are always on vacation and work part-time hours.What a joke. I would give them negative stars.
    • Review fromKaren R

      Date: 05/08/2024

      1 star
      My 17 year old I believe was part of a scan and we are trying to get the East Norriton Location to refund his account as he was not aware they were deducting a $31.99 membership fee from his account when he never officially signed up. They told him at the location that his atm card wasn't working and so he decided that he would consider it again later. Now they say he joined up online which he didn't and have been charging him.
    • Review fromCc C

      Date: 05/04/2024

      1 star
      Love how in January I went into the gym to cancel my membership and the girl said youre good. Not telling me I had to sign anything. You still charge me. Wrote a certified letter to the ** Box in ********** and got it signed returned stating they received it and STILL get charged.Scam!!!!!

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.