Reviews

This profile includes reviews for HelloFresh's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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HelloFresh has 6 locations, listed below.

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  HelloFresh

  28 Liberty St Fl 10 New York, NY 10005-1528

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  Hello Fresh

  66 Lister Ave Newark, NJ 07105

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  Hello Fresh Kitchen

  1025 Post & Paddock Grand Prairie, TX 75050

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  Hello Fresh Kitchen

  1025 Post & Paddock Grand Prairie, TX 75050

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  Hello Fresh - Every Plate

  2041 Factory St Richmond, CA 94801-2107

Review Details

• Review fromWhitney F

  Date: 10/01/2024

  1 star

  Whitney F

  Date: 10/01/2024

  3 weeks orrders delivered late each time. Last time they only gave me 2 of my 6 servings. They refused to give me a refund of my order and really pushed for a "credit" for my next order. Cancelled the service and was finally told (after speaking with a manager) that I would be refunded. We'll see if that shows up on my banks end.

  HelloFresh

  Date: 10/08/2024

  Hello *******! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you this is not at all the experience we want for you, and we would love a chance to turn it around!

  We sincerely apologize for the distress and inconvenience you have experienced. We are deeply sorry if your last 3 orders were late, and apologies for the missing servings from your last order. Please know that this is not the level of service we aspire to provide and we apologize for any frustration this may have caused.

  We have checked our records using the email address ****************** provided in your review, and we can confirm that a full refund had been issued for your recent box to compensate for this mishap. Please be informed that the processing of the refund might take 510 business days, depending on the standard operating procedure of your financial institution.

  Know that we genuinely value your feedback, and we are committed to learning from this experience to ensure that we deliver the level of service that our customers expect and deserve. Your satisfaction is important to us, so rest assured that this will be raised with our appropriate team.

• Review fromOwen W

  Date: 10/01/2024

  1 star
  Consumer Beware of Promos... ****************** promo is a fraud !! After the 3rd order I was told I would receive an email with a promo code to pick out a ******* pan. So I wrote Hello Fresh and at 1st said I had the wrong promo, so I called and I was told I have the ******* promo, but I should be getting a promo code within 14 days, so I said that's fine, I will skip all my up coming meals past the 3rd order till I get the promo code to get my free pan.... It's more of the point, I signed up being promised a pan, give me a pan !! So 14 days later I contact Hello Fresh and say I haven't received my email or snail mail with a promo code, so I am told they will write up a report and submit it... OK.. Anther week goes by and nothing, so I chat again, same thing and now I am chatting again asking where is my promo code to the free pan ?I did a search and I wasn't the only one with this issue, sounds like Hello Fresh is handing out promo's and not respecting the promo code results / item...NOW, I am being told I never signed up for the ******* promo and it was the breakfast promo... Hmm Don't remember being offered breakfast orders or free items for breakfast, so they are now trying to rip me off and back out of the promo....

• Review fromTerry N

  Date: 09/30/2024

  1 star

  Terry N

  Date: 09/30/2024

  So decided to try Hello Fresh again. Received 4 meals a week for the past 3 weeks. 3 to 4 of the meals had rotten potatoes, zucchini and rubber like carrots and just old produce. Contacted Hello fresh and they would only give me a credit for the meals that could not be eaten if I continued the service. I cancelled and just lost the weeks worth of meals. No service or customer care.

  HelloFresh

  Date: 10/10/2024

  Hi *****! We are disheartened to learn of your frustrating experience with receiving your box with rotten, rubbery, or old produce. We continuously endeavor to provide clear and supportive assistance, and it is evident that we did not meet these standards in your case.
   
  We continuously endeavor to provide clear and supportive assistance, and it is evident that we did not meet these standards in your case. We sincerely apologize for any confusion that may have arisen and would appreciate the opportunity to address your concerns directly. 
  
  We are currently reviewing our policies and processes to prevent such issues in the future. Please know that your feedback has been recorded and shared because your experience is important to us. We value your patience and understanding.
  
  We have contacted you privately via email to ensure your satisfaction. We hope to hear from you soon!

• Review fromJacqueline A

  Date: 09/30/2024

  1 star
  I was a long time customer of ********************** and was overall satisfied with their meals but then recently they changed their vendor delivery service in my area from Fed Ex to VEHO (whoever heard of them, right). First delivery was a day late, second delivery same problem, third deivery not only late but they showed up in a dilapted van with a huge sign on the side advertising JUNK REMOVAL. My Hello Fresh delivery was in that van for over 24 hours with nno ice/a/c nothing to keep the product cold. By the way, I live in ** and it was over 85 degrees on those days. Had to toss the delivery once in did arrive. Are you ready, Hello Fresh refunded the shipping charge, comped me my next mail but charged me for the delivery. They have certainly gone down hill since I first started with them. Using a ****** based delivery service with no prior knowledge as to what and who they are using is unacceptable. Leaving food in a non a/c vehicle for over 24 hours is unacceptable. Delivery food in a van marked JUNK REMOVAL is unacceptable.

• Review fromDelsea M

  Date: 09/29/2024

  1 star
  I have been told twice now that I will be receiving a refund since I canceled my "order" and was still charged. It's been over a month and all no refund. This is poorly run. You shouldn't have to give your credit card info to be able to view how it works, the options, etc. So disappointing and out $117... if I could, I'd put zero stars.

• Review fromKeri D

  Date: 09/28/2024

  1 star

  Keri D

  Date: 09/28/2024

  This company is a scam! They require you to put in payment info before allowing you to view their product but if you cancel the same day, they still charge you. I signed up to look around, didn't like the offer, cancelled my subscription within 20 mins, and I have a charge of $45 on my bank account from them which they are now saying I can't get back cause it's past the 5 day *****

  HelloFresh

  Date: 10/09/2024

  Hello, ***** Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you that this is not at all the experience we want for you, and we would love a chance to turn it around!
  
  We are sorry to hear about your unexpected and frustrating experience with order processing. We understand how frustrating it can be to be charged for an unwanted order. We apologize for any confusion and would like to make things right! We have contacted you privately via email to ensure your satisfaction. We hope to hear from you soon!
  
  

• Review fromValeria B

  Date: 09/25/2024

  1 star
  I created a profile with hello fresh and I clicked on low carb because I must adhere to a strict diet due to health problems. I was surprised that my cart was pre populated with a burger, a pot pie and tacos. I cant have all these carbs! Also, I noticed you cant opt out of pork products for your religious beliefs so if you cant have that then youre at risk of getting your cart pre populated with pork. I immediately deleted the food I didnt want from my cart. I then browsed through the options and just couldnt find enough options for low carb food and logged out thinking that my deletions were saved and that I wont be getting this food. To my surprise, hello fresh added these items back into my cart, processed my order and charged my credit card without sending me any communications/emails. Now, I understand its my fault for not deleting my profile, so Im bearing the cost and giving this food away for free to a neighbor, but this whole experience just made me feel very upset. Hello fresh should not automatically add food to your cart after you have deleted it. The website should be more user friendly to allow you to quickly find options to opt out. Now after this unpleasant experience I will never shop here again.

• Review fromLori N

  Date: 09/24/2024

  2 stars

  Lori N

  Date: 09/24/2024

  I do enjoy the meals Hello Fresh offers and most of the time items are delivered fresh and correct. But my complaint is with their customer service. I recently reactivated my account with a promo code that would give me 18 free meals (over a period of time) and also free breakfast for life. There was no specific value of that breakfast item listed. After 3 phone calls/chats, and my first delivery, I still got charged for it. I finally just cancelled my subscription. Each ** *** said they would credit my account and have tech support fix the problem, yet nothing happened. And no notes regarding my communications with them were recorded to my account as they said they would. Im done!

  HelloFresh

  Date: 10/01/2024

  Hi ****! Thank you for the feedback! We are sorry to learn of the frustrating experience you had! This is not at all what we want for you, and we would love a chance to turn it around! Our service is intended to be one of convenience and easily self-managed! Please know that you can always reach the Customer Experience Team so we can help you manage your account and make sure you know how to get the discount that you want, when you want them! Our team is here to show you how! 

  
  We also apologize for any confusion regarding our pricing. Upon checking the account under the email address ****************** we were able to confirm that the recent box had the discount applied to it. For the free 18 meals that we offer, we would like to let you know that the 18 meals are distributed across your first 8 boxes and will count as a discount, and for your first box, you were able to enjoy a 58% discount from the base price, meaning instead of paying $79.92 for the first box, you were only charged a total of $33.57 (this does not include any premium items or add-ons), but nonetheless, we really do apologize for all the confusion that this has caused on your end.

  
  Furthermore, we would like to confirm that the HelloFresh account associated with this email address ***************** has been canceled. This measure ensures that no further charges or deliveries will be processed.

  
  We appreciate your feedback and will use it to enhance our processes and communication with customers. If you have any further questions or concerns, please do not hesitate to contact us. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.

  
  The HelloFresh Team

• Review fromJuanita S

  Date: 09/23/2024

  1 star

  Juanita S

  Date: 09/23/2024

  This company charged and sent meals I did not order, even with the screenshot **** I had that I did not order, customer service was rude and was speaking over me. When I asked his name, he said ***** but was not able to provide any information as to a a higher up and had no customer rep *** He also ended the call and said we were talking in circles and that I could take it up with my credit card company

  HelloFresh

  Date: 10/01/2024

  Hi *******, We are sorry about your overall experience, and we understand that you have received an order that you did not authorized! Please know that this is not at all the experience we intend for you! Our team is here for you, and we never want you to hesitate to reach out if you need help! After looking up your account, we were unable to locate it, and it appears you may be contacting HelloFresh ****
   We highly recommend reaching out to HelloFresh ****** through this link: *************************** for further assistance.

  
  We are currently reviewing our policies and processes to prevent such issues in the future. Your feedback is invaluable, and we are committed to making the necessary improvements. We regret that this situation led to such hardship and appreciate you bringing this to our attention.
  

  
  

• Review fromCecilee D

  Date: 09/23/2024

  1 star

  Cecilee D

  Date: 09/23/2024

  I dont want to put Any Stars.... if you look at their website then you sign in for an account.... that means you automatically have a prescription without any warning or communication. OR Agency!! I got an email from ****** that I made an order.... Hello Fresh Automatically charged my ****** without my permission to send me an order I didnt create because I blindly just tried to check out their website because of a mail in offer.... the reason I chose not to order is because the coupon code i had Just received 2 days prior was "invalid".... this company is a scam... how can people like this remain in business...

  HelloFresh

  Date: 09/30/2024

  Hello, *******! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you that this is not at all the experience we want for you, and we would love a chance to turn it around!
  
  We are sorry to hear about your unexpected and frustrating experience with order processing. We understand how frustrating it can be to be charged for an unwanted order. We apologize for any confusion and would like to make things right! We have contacted you privately via email to ensure your satisfaction. We hope to hear from you soon!