Reviews

This profile includes reviews for HelloFresh's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  HelloFresh

  28 Liberty St Fl 10 New York, NY 10005-1528

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  Hello Fresh

  66 Lister Ave Newark, NJ 07105

• 

  Hello Fresh - Every Plate

  2041 Factory St Richmond, CA 94801-2107

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  Hello Fresh Kitchen

  1025 Post & Paddock Grand Prairie, TX 75050

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  Hello Fresh - Every Plate

  2041 Factory St Richmond, CA 94801

Review Details

• Review fromBecka M

  Date: 10/20/2024

  1 star
  My children pooled their money for two $60 HelloFresh gift cards to cover our first 2 orders after discounts. However, I encountered several issues while trying to apply them.HelloFresh's website does not accept gift cards as payment; they treat them as discounts. This means you cannot use them for food upgrades or shipping, even though the money has already been paid. To use a gift card, you must forgo all new subscriber discounts and place a full-priced order.After multiple calls to customer service, they confirmed that only one gift card can be used per order, and you must exhaust its balance before applying another. If your balance is $59 and your card is worth $60, you would need to place another full-priced order just to use the remaining dollar. Ridiculous.Additionally, their advertised "12 free meals" are misleading; you lose these if you use a gift card instead of the discount code. Filtering meals by dietary restrictions is also cumbersome, as you must read each recipe individually for allergen information. Overall, the customer experience was frustrating and poorly designed.

• Review fromAvery C

  Date: 10/14/2024

  1 star
  Wouldnt let me cancel in the app, then locked me out of the web browser so I emailed them to cancel and they ignored me and charged me 3 weeks later for a box. I have now had to report my credit card as stolen and I will be disputing the transaction. They also refused to refund me.

• Review fromTeaghan K

  Date: 10/12/2024

  1 star

  Teaghan K

  Date: 10/12/2024

  **************** is absolutely awful, food is mid and not consistent quality, and they will try to charge you after youve already cancelled your plan and then claim they cannot refund you. I cancelled my plan about a month ago and still have been getting charged for HelloFresh meals. Ridiculous. When I called to get a refund and my shipment called, the customer service representative was extremely rude and unprofessional, constantly talking over me and repeating the same six words over and over again, I cannot give you a refund The experience was super frustrating and I ended up asking for his supervisor or management to talk to in which he replied They cant give you a refund either. Oh, someone is going to give me my money back, best believe. We bickered back and fourth for a moment as I demanding to speak to his higher up, he put me on hold and transferred me to a customer relations representative.. not management but okay. I explained to her my problem and she said What is your reasoning for cancellation and wanting a refund I had already explained this to her when the call was first transferred. So instead of repeating myself I simply said, it is my money youve unjustifiably taken out of my account, I dont want your meals and I dont want the subscription. She finally agreed to give me a refund but made a point to inform me that it was a complimentary refund and they wouldnt be able to ever give one again. I told them that it wouldnt be a problem on my end because Ill never be using them again. But I also had her confirm my account was cancelled and let her know that if they would stop charging my account after its cancelled, I wouldnt be calling back for any refunds. Their team was so unprofessional and rude! I work in customer service and couldnt imagine treating someone the way I was treated. THE ***** ARENT EVEN WORTH IT. Theyre doing some shady stuff there and i honestly hope they gain some respect and integrity and if not, shut down.

  HelloFresh

  Date: 03/14/2025

  Hello, Teaghan! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you that this is not at all the experience we want for you, and we would love a chance to turn it around!
  
  First and foremost, we want to acknowledge that our customer service team should have handled concerns more effectively and with greater empathy. It is our responsibility to address customer concerns promptly and provide suitable solutions. This lack of communication does not reflect our usual standards, and we assure you that we are taking immediate steps to address this issue internally. We are continuously working to improve our services, and your feedback is incredibly valuable to us in making sure we address these issues. Were committed to making things right and ensuring you have a better experience moving forward.
  
  Moreover, we are truly sorry to hear about the frustrating experience youve had, especially after investing so much time and effort into resolving the issue. Its completely unacceptable to be charged after canceling, and we understand how stressful and disappointing it must have been to deal with the back-and-forth. Your concerns are absolutely valid, and we truly appreciate you taking the time to share this with us. Rest assured, your feedback will be heard and valued as we work to improve our processes and ensure situations like this are handled better moving forward. We are committed to making things right for you and all of our customers. We regret that this situation led to such hardship and appreciate you bringing this to our attention.
  
  

• Review fromLambert N

  Date: 10/11/2024

  1 star

  Lambert N

  Date: 10/11/2024

  Produce terrible out of 10 meals only been able to make 2 meals

  HelloFresh

  Date: 03/14/2025

  Hello *******! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you this is not at all the experience we want for you and we would love a chance to turn it around!
  
  We sincerely apologize for the distress and inconvenience you have experienced. We are deeply sorry if the ingredients arrived in poor condition. We always endeavor to securely package our products using the highest quality materials. However, regrettably, items can still sustain damage during the shipping process. Please know that this is not the level of service we aspire to provide, and we apologize for any frustration this may have caused.
  
  We appreciate your feedback and will use it to enhance our processes and communication with customers. If you have any further questions or concerns, please do not hesitate to contact us. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.
  
  The HelloFresh Team
  
  

• Review fromClare G

  Date: 10/09/2024

  1 star

  Clare G

  Date: 10/09/2024

  Do not use HelloFresh. This morning I missed the deadline for an order and realized I had been charged and meals had been selected without my approval. I called immediately to either modify or cancel the order. They refused and insisted on sending the order even though it had not been prepared or shipped yet. I had to call my bank to dispute the charge and will possibly need a new debit card so that they cannot fraudulently keep charging my card. **************** was extremely rude from **********************, laughing and asking why I was so upset. I don't understand how a meal service could have so few options or flexibility when it comes to a customer with a subscription. I have cancelled the subscription which I should have done a long time ago. The food is rarely of good quality and the portions are ridiculous. My family and I will most likely look at better options that do not fraudulently charge without approval.

  HelloFresh

  Date: 11/14/2024

  Hello, *****! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you that this is not at all the experience we want for you, and we would love a chance to turn it around!
  
  We are sorry to hear about your unexpected and frustrating experience with order processing. We understand how frustrating it can be to be charged for an unwanted order. We apologize for any confusion and would like to make things right! We have contacted you privately via email to ensure your satisfaction. We hope to hear from you soon!
  
  

• Review fromJacki J

  Date: 10/07/2024

  1 star
  I joined based on a promotion - as a new customer, after 3 boxes, I was to receive a free ******* pan. After my 3 boxes, I called to inquire about the pan and was told I would receive an email directly from *******. After my 4th box and another week, I called again and as told that I was not eligible, and never was, and would not be receiving a pan. I cancelled my subscription, yet was told that I would receive my next delivery in 4 days! I said no, that I wanted it cancelled, but was told no. I asked if there was anything they could do to make it right and was told 'No, it's out of our hands.' I wasn't offered ANY sort of compensation. Nothing. Scrolling through the complaints here, I see I'm not the only one scammed out of a promo.

• Review fromAaron H

  Date: 10/06/2024

  3 stars

  Aaron H

  Date: 10/06/2024

  The meals are good and menu as diverse as you ******* one big problem with them is how difficult they make it to pause or cancel a subscription.Make sure its what you really need before giving them your card number.

  HelloFresh

  Date: 10/29/2024

  Hi *****! Thank you so much for the compliments about our meals and we go to extra lengths to cater to our customer and we are happy that it is getting across that way.
  
  We are disheartened to learn of your frustrating pausing or canceling the subscription. We continuously endeavor to provide clear and supportive assistance, and it is evident that we did not meet these standards in your case. 
  
  We sincerely apologize for any confusion that may have arisen and would appreciate the opportunity to address your concerns directly.
  
  We are currently reviewing our policies and processes to prevent such issues in the future. Please know that your feedback has been recorded and shared because your experience is important to us. We value your patience and understanding.
  
  If you have any further concerns or would like to discuss this matter further, please do not hesitate to contact us directly.

• Review fromDianne B

  Date: 10/05/2024

  3 stars
  I recently reactivated my account with a promotion. The promotion went fine but, this time around the quality was subpar. I received three boxes over three weeks. In the first two boxes the veggies were a little less than fresh, the second box was also missing a packet of sour cream for one of the recipes, and in the third box one of the packages of meat wasnt sealed well on one side and everything in the box was covered in meat juice. The first time I used Hello Fresh I had no issues, I only quit using it because of changes in my schedule. I was hoping to get back into cooking more and I wanted to save time and add some variety with this subscription. Sadly I was unable to do this.

• Review fromKanda O

  Date: 10/05/2024

  1 star

  Kanda O

  Date: 10/05/2024

  I called to request my order be canceled on October 5th due to being in the middle of moving. I was told since my payment was already processed they would not refund me. I tried to explain to them that my order was just gonna go to waste because I had nowhere to store it since all my stuff was packed for moving. The Representative said sorry to hear that and that there was nothing he could do to help. I am a single mom with 3 little kids. That $102 they won't refund me was for my kids school lunches while we are moving.

  HelloFresh

  Date: 10/10/2024

  Hi Kanda! We are disheartened to learn of your frustrating experience with canceling your order and receiving it and being charged for the box. We continuously endeavor to provide clear and supportive assistance, and it is evident that we did not meet these standards in your case. 
  
  We sincerely apologize for any confusion that may have arisen and would appreciate the opportunity to address your concerns directly.
  
  We are currently reviewing our policies and processes to prevent such issues in the future. Please know that your feedback has been recorded and shared because your experience is important to us. We value your patience and understanding.
  
  We have contacted you privately via email to ensure your satisfaction. We hope to hear from you soon!
  
  

• Review fromMichelle T

  Date: 10/03/2024

  1 star
  Here's how it went down. I was scrolling ******** and a hello fresh add popped up. I eat healthy and I was interested in healthy meal planning without pork, red meat, dairy, soy or gluten. I hopped on their platform and entered my information. Just to peak at the menu you have to enter your payment data. I thought to myself this is strange so I'll use a secured card. I was browsing the menu items and fell asleep with my phone in my hand. At 2 am I was awakened by the ping of my card three times. I couldn't cancel the order the app and the website wouldn't allow because the order was already processed.Not only did they create a cart full of food I can't eat, they charged me for it and shipped it in two giant boxes to my neighbors door. I had to take off work to move these giant boxes to my apartment upstairs after I was sent the delivery pictures. I've used my credit card company to dispute the charges while all the food takes up space in my fridge that I can't eat!Don't enter your payment info unless you're absolutely sure you want this service, because they WILL force it on you! Good luck.