Business Profile
Food Delivery
HelloFreshThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for HelloFresh's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.07/5 stars
Average of 871 Customer Reviews
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Review fromKelsey V
Date: 09/12/2024
1 starI was recently given a promo for free meals if I resubscribed. I did that and selected 3 meals for 2 people, which wouldve been around $26 for my first box, then rising in price until a total of $60 after the promo. I was okay with that. The next screen prompted me to select 12 meals. Due to how the promo indicated free meals, I was under the impression that those meals were included with the 3 free. I selected 12 meals. Days later, I was charged $100 & some change for a 12 meal box. All of my other boxes were still the 3 meal plan, so I know I didnt select the wrong plan!When I reached out to customer service and explained that something had to be wrong with the website at the time, the agent said did you get an error message? To which I replied No. & he said Good, that shows there wasnt an error on the page. As if the website would tell me that information. He also refused to do anything about the charges.Review fromMegan S
Date: 09/12/2024
1 starMegan S
Date: 09/12/2024
Hellofresh doesn't want their customers to know they are charging their card until a day later so that if you want to cancel the box you can't! They will proceed to tell you the reason is because you didn't ask 5 days before it was purchased. How am I supposed to ask 5 days before it was purchased when you charge my card a whole day later?!! That is crap! I use to be a fan of hello fresh until they stopped caring about their customers and started caring all about the money. Also the limited options are CRAZY! You expect me to pay that much money for the same food almost every week... insane. Also their sales *** did not care about my situation, and never addressed how my card was charged a whole day later so that I wasn't able to get a refund. I'm so glad I cancelled my subscription with yall, I'll probably switch over to Homechef because honestly they had more options and were very nice and understanding when I would forget to skip a week or did not like the options they had for that week. Oh and they also DID NOT CHARGE MY CARD A DAY LATER SO I COULDNT GET A REFUND.HelloFresh
Date: 09/26/2024
Hello, *****! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you that this is not at all the experience we want for you, and we would love a chance to turn it around!
We are sorry to hear about your unexpected and frustrating experience with order processing. We understand how frustrating it can be to be charged for an unwanted order. We apologize for any confusion and would like to make things right! We have contacted you privately via email to ensure your satisfaction. We hope to hear from you soon!Review fromCorinne W
Date: 09/12/2024
1 starCorinne W
Date: 09/12/2024
This company is by far the worst customer service and shady business practices all around. My husband ordered a box from them previously and we loved!!! the food and the directions were simple. As life right now is difficult for everyone we both decided to cancel our subscriptions and come to find out in total they took $ 120 from myself and my husband. They strategically take your money in the middle of the night 5 days before your order is supposed to be delivered which in their policy states once they arrive in 5 days you cant get a refund. Even though we canceled they still took our money and never even offered us a refund for the inconvenience. We are seriously looking into a attorney because ********* has more customer support than ********************. DO NOT ORDER FROM HELLOFRESH!HelloFresh
Date: 09/27/2024
Hello, *******! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you that this is not at all the experience we want for you, and we would love a chance to turn it around!
We are sorry to hear about your unexpected and frustrating experience with order processing. We understand how frustrating it can be to be charged for an unwanted order. We apologize for any confusion and would like to make things right! We have contacted you privately via email to ensure your satisfaction. We hope to hear from you soon!Review fromBrianna T
Date: 09/11/2024
1 starThey created fake emails associated with my work address (which I had never provided) in order to send me mailings after I had removed my home address. When contacted, they said it would take at least two months to stop the mailings. They dont let you cancel subscriptions. They dont refund you if you accidentally order something, or allow you to change your food order. I changed mine online but they said there was nothing they could do when it showed up anyway so I ended up with ten meals I didnt like and was forced to pay for. Overpriced and predatory. Avoid at all costs.Review fromKyle D
Date: 09/10/2024
1 starKyle D
Date: 09/10/2024
Absolutely worst customer service we have ever experienced. Still havent received our food. 2 days waiting now and no one seems to care. Cant speak to a manager, they will call you in *****! The ppl you actually speek with are very rude. They keep saying our food is coming and it will not be bad but if is, call again. Plus weve now had figure out dinners, nothing easy or nice about HelloFreshHelloFresh
Date: 09/27/2024
Hello, ****! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you that this is not at all the experience we want for you, and we would love a chance to turn it around!
We understand that you are feeling extremely frustrated and disappointed with your experience. Waiting for your food for two days without any clear communication can be incredibly stressful, especially when you are relying on a service for your meals. Its concerning to hear that you have encountered rude customer service and have been unable to speak with a manager directly. Your experience does not reflect the level of service that we strive to provide. Your feedback is valuable, and its important that your voice is heard.
After looking up your account, we were unable to locate it, and it appears you may be contacting HelloFresh ***. We highly recommend reaching out to HelloFresh ****** through this link: *************************** for further assistance. We are currently reviewing our policies and processes to prevent such issues in the future. Your feedback is invaluable, and we are committed to making the necessary improvements. We regret that this situation led to such hardship and appreciate you bringing this to our attention.Review fromEmily B
Date: 09/10/2024
2 starsEmily B
Date: 09/10/2024
More than likely this is my own fault but i was under the impression that hello fresh was food service that delivers healthy and fresh food for its clients. While the meals are delicious, they are incredibly poisonous ingredients. Sauces FILLED with seed oils, bread is from BLEACH FLOUR, no meats are organic or grass fed, only farmed. Nowhere do they advertise that they are a “healthy or organic company” but just a warning to those trying to eat “healthy” this company ain’t it. Lowest quality ingredients 6 meals a week for $70… For that money go to whole foods and pick out real food that won’t get you sick.HelloFresh
Date: 10/01/2024
Hi *****! Thank you for sharing your concerns regarding your experience with HelloFresh. We understand how frustrating it can be when a service does not meet your expectations, especially when it comes to health and nutrition. Its clear that you were looking for a meal service that aligns with your values of healthy eating, and I appreciate you bringing this to our attention.
Moreover, some, but not all, of our ingredients are organic. The focus of HelloFresh is on helping our customers make those first steps towards cooking well-balanced meals at home. While the majority of our product is not organic, what we do concentrate on is what produce looks and tastes best. We work with trusted, experienced, and sustainable business partners to ensure high quality, seasonal, and farm-sourced produce is delivered to our customers at peak **************************. Eating organic is certainly one way of eating better; however, the focus with HelloFresh is more on helping customers have a positive cooking experience in the kitchen. We help our customers take the necessary steps to add in more fruits and veggies in their everyday lives.
Again, you have our deepest apologies for any inconvenience that this has caused, but we will surely pass your feedback to all of our teams so we can take it into account when making changes and improvements in the future.Review fromRicardo G
Date: 09/08/2024
1 starHellofresh giftcards are a scam I was trying to do a purchase with my gift card and it wouldn't let me use it on my purchaseReview fromNick` T
Date: 09/07/2024
1 starNick` T
Date: 09/07/2024
This company is a complete scam. They are very tricky. ****! BE AWARE!HelloFresh
Date: 09/14/2024
Hi ****! Thank you for sharing your feedback. We take all customer concerns seriously and are committed to addressing any issues that may arise. We would like to understand your experience better and resolve any misunderstandings. We encourage you to reach out to our customer support team for assistance. Our team is dedicated to addressing any concerns and resolving issues in a timely and efficient manner. We apologize for any inconvenience you may have experienced that led you to this conclusion, and we are committed to helping our customers and providing clarification for any question or confusion about our process that might have caused confusion on the customers end.
In addition, we deeply value our customers privacy and the security of their data. We want to assure you that we do not process an order without consent. We are committed to safeguarding the customers data and using it only in ways that are consistent with our privacy policy. Your trust is incredibly important to us and we continuously strive to uphold the highest standard of data protection.
We appreciate your feedback and will use it to enhance our processes and communication with customers. If you have any further questions or concerns, please do not hesitate to contact us. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.
Sincerely,
The HelloFresh Team.Review fromCaitlin M
Date: 09/07/2024
1 starCaitlin M
Date: 09/07/2024
Terrible customer service. Canceled after first box due to spending hours on the phone with no results.HelloFresh
Date: 09/14/2024
Hi *******, we are disheartened to learn about your frustrating interaction with HelloFresh CA customer support. We continuously endeavor to provide clear and supportive assistance may it be in the *** or in ******, and it is evident that we did not meet these standards in your case. We sincerely apologize for any confusion or inconvenience that may have arisen due to this experience.
We understand that you have canceled your subscription after the first box because of this experience. After looking up your account, we were unable to locate it, and it appears you may be contacting HelloFresh ****
We highly recommend reaching out to HelloFresh ****** through this link: www.hellofresh.ca for further assistance.
We are currently reviewing our policies and processes to prevent such issues in the future. Your feedback is invaluable, and we are committed to making necessary improvements. We regret that this situation led to such hardship and appreciate you bringing this to our attention.Review fromMary Jane L
Date: 09/05/2024
1 starMary Jane L
Date: 09/05/2024
I wanted to see what Hello Fresh had to offer, but I had to enter my credit card number in order to look at the selections. What I didn't know was that I was ordering those selections when I looked at them. My daughter tried to help me delete the selections; however, that was not possible. A few days later, I received a text from my bank asking if this was a fraudulent charge. I informed the bank that the company charge me twice what they said I would be charged. They told me it was not fraudulent and to contact Hello Fresh. I contacted ************* and was told there was nothing they could do about the charge even though I had the emailed invoice saying it was half what was charged to my credit card. They also charged me $9.99, which is supposed to be refunded. I feel like they are definitely taking advantage of people with the way their website is set up and the way they charge. I have canceled my account and will never order from Hello Fresh or any other business like this.HelloFresh
Date: 09/11/2024
Hello, **** ****! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you that this is not at all the experience we want for you, and we would love a chance to turn it around!
We are sorry to hear about your unexpected and frustrating experience with order processing. We understand how frustrating it can be to be charged for an unwanted order. We apologize for any confusion and would like to make things right! We have contacted you privately via email to ensure your satisfaction. We hope to hear from you soon!
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