Reviews

This profile includes reviews for HelloFresh's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  HelloFresh

  28 Liberty St Fl 10 New York, NY 10005-1528

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  Hello Fresh

  66 Lister Ave Newark, NJ 07105

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  Hello Fresh Kitchen

  1025 Post & Paddock Grand Prairie, TX 75050

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  Hello Fresh Kitchen

  1025 Post & Paddock Grand Prairie, TX 75050

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  Hello Fresh - Every Plate

  2041 Factory St Richmond, CA 94801-2107

Review Details

• Review fromDavid B

  Date: 09/04/2024

  1 star

  David B

  Date: 09/04/2024

  HelloFresh requires clients to enter credit card information before even being able to see what they might purchase under the pretense of not having elected to make a purchase, yet, once credit card information has been obtained, provides no clear warning that a purchase has been locked in and providing no clear way to opt out of making a purchase at that point. Their system then continued to add unwanted items to my cart as well as repeatedly altering quantities Id selected. I was led in by the promise of first time discount prices and free introductory meals, yet these discounts disappeared in the process of checkout (likely because of their system altering cart contents and quantities) and the price ultimately paid was orders of magnitude larger than initially advertised. There was no clear point at which an agreement to make a purchase was made and, upon realizing that my credit card would be charged, HelloFresh provided no way to cancel the order. The only option available was to cancel future subscription shipments from the company. A ****** search revealed that it is the companies policy not to allow cancellation of orders even immediately after having been placed. My only recourse seems to be filing for a chargeback with the credit card company. I would advise anyone not to do business with this ********** summary; HelloFresh is a scam company and the level of deceitful activity they employ ought to be illegal.

  HelloFresh

  Date: 09/12/2024

  Hi *****! 
  
  Hi there! Thank you for the review! We are sorry to learn of the frustrating experience you have had with the app! We will be passing your feedback along to our Tech/Web Team so they are aware and can improve. Please know, the website, whether accessed on your mobile device, laptop or desktop, will always provide full account management capability. Here, too, you can reach our ************* team via chat if necessary. They are here to help!
  
  In addition, we deeply value your privacy and the security of your data. We want to assure you that we do process an order without consent. We are committed to safeguarding your data and using it only in ways that are consistent with our privacy policy. Your trust is incredibly important to us and we continuously strive to uphold the highest standard of data protection.
  
  We would love a chance to turn your experience around! Please reach out to our ************* Team so we can help you manage your account and make sure
  you know how to get the meals you want, when you want them! Our service is intended to be one of convenience and easily self-managed! Our team is here to show you how! We are sorry for any inconvenience or frustration this may have caused and 
  
  If you have any further concerns or would like to discuss this matter further, please do not hesitate to contact us directly.
  
  Thank you for bringing this to our attention, and we hope to regain your trust in HelloFresh

• Review fromTa K

  Date: 09/03/2024

  1 star
  Hello packaged food is more like it. Just received the mango salsa pork tacos kit. We got a package lunch-sized of diced peaches. No fresh mango what-so-ever. For the price we paid, we could have bought the ingredients for cheapers since they say "fresh" but send canned fruit for the salsa. So disappointed.

• Review fromJudy S

  Date: 09/03/2024

  1 star

  Judy S

  Date: 09/03/2024

  I had my meals' preference set to Vegetarian, so as a new customer, I wasn't aware I needed to pick my meals 4 days before delivery. They don't inform us, they don't remind us, nothing. So I go on Sunday to pick my meals, little did I know I'm picking them for the week after. 5 MEAT meals arrived at my house, all of which I paid for, none I could eat. They gave me a 50% discount after demanding for something. I should get a full refund for their mistake!! I get it's my responsibility for not knowing I needed to pick the meals 4 days prior, but my preference was VEGETARIAN and I received NON VEG food. If they are going to pick for me, pick something I could eat!! That is on them and I paid 67$ after refund for their mistake!

  HelloFresh

  Date: 09/09/2024

  Hello ****! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you that this is not at all the experience we want for you, and we would love a chance to turn it around!
  
  We understand your frustration and disappointment with the situation. It seems like there was a miscommunication regarding your meal preferences and the ordering process. Please know that this is not the experience we want for you, and we are sorry for any surprise, confusion, or frustration this may have caused you.
  
  By the way, after looking up your account, we were unable to locate it, and it appears you may be contacting HelloFresh ***. We highly recommend reaching out to HelloFresh ****** through this link: www.hellofresh.ca for further assistance. We are currently reviewing our policies and processes to prevent such issues in the future. Your feedback is invaluable, and we are committed to making the necessary improvements. We regret that this situation led to such hardship and appreciate you bringing this to our attention.
  
  

• Review fromDanielle S

  Date: 09/02/2024

  1 star

  Danielle S

  Date: 09/02/2024

  Weve had hello fresh for 4 years. No problems until this year, 2024. Every box has damaged meals now, atleast one a box. The box we just received has been our final straw. The entire box was opened, not sealed. I took it from the delivery driver so there was no additional tampering. The meat packages inside were not sealed but opened and leaking over everything. The ingredient bags were opened as well. Warm, spoiled ingredients. It is only 60 degrees outside and again I took the box from the driver so it did not sit outside. We cancelled our membership and received a refund. This meal service is no longer reliable as every single week of 2024 we have been left with spoiled or damaged goods and have then had to spend more time grocery shopping anyways and meal planning for the week. The main issue we believe is they switched from ***** delivery to random third party contracted drivers who deliver from their cars. It seems the drivers hold the boxes all day in their homes or cars and then deliver when they have time to and do not care about the packages or their contents as ***** did. We never had a damaged box delivered by *****.

  HelloFresh

  Date: 09/10/2024

  Hello ********! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you that this is not at all the experience we want for you, and we would love a chance to turn it around!
  
  We acknowledge the frustration and disappointment you have experienced with your HelloFresh deliveries this year. It is concerning to hear that the quality of the meals has declined, with damaged and spoiled ingredients becoming a recurring issue. The lack of proper sealing and handling of the packages by the delivery drivers has undoubtedly added to your dissatisfaction with the service. It is understandable that you have decided to cancel your membership due to the consistent problems you have encountered. The switch from ***** delivery to third-party contracted drivers appears to have had a negative impact on the reliability and quality of the deliveries, as noted in your review. We empathize with the inconvenience and extra time you have had to spend grocery shopping and meal planning as a result of these issues. It is disappointing when a service that was once reliable and convenient no longer meets your expectations. 
  
  Additionally, we would like to confirm that the HelloFresh account associated with this email address, ************************ has been canceled. This measure ensures that no further charges or deliveries will be processed. 
  
  Your feedback is invaluable, and we are committed to making the necessary improvements. As a growing brand, we definitely value your feedback, and we will constantly do our best to improve.
  
  

  HelloFresh

  Date: 09/10/2024

  Hello ********! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you that this is not at all the experience we want for you, and we would love a chance to turn it around!
  
  We acknowledge the frustration and disappointment you have experienced with your HelloFresh deliveries this year. It is concerning to hear that the quality of the meals has declined, with damaged and spoiled ingredients becoming a recurring issue. The lack of proper sealing and handling of the packages by the delivery drivers has undoubtedly added to your dissatisfaction with the service. It is understandable that you have decided to cancel your membership due to the consistent problems you have encountered. The switch from ***** delivery to third-party contracted drivers appears to have had a negative impact on the reliability and quality of the deliveries, as noted in your review. We empathize with the inconvenience and extra time you have had to spend grocery shopping and meal planning as a result of these issues. It is disappointing when a service that was once reliable and convenient no longer meets your expectations. 
  
  Additionally, we would like to confirm that the HelloFresh account associated with this email address, ************************ has been canceled. This measure ensures that no further charges or deliveries will be processed. 
  
  Your feedback is invaluable, and we are committed to making the necessary improvements. As a growing brand, we definitely value your feedback, and we will constantly do our best to improve.
  
  

• Review fromAmy J

  Date: 08/31/2024

  1 star

  Amy J

  Date: 08/31/2024

  Hello fresh is a thief. After I canceled they still charged me 4 more times and counting. *** *****

  HelloFresh

  Date: 10/08/2024

  Hello, ***! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you that this is not at all the experience we want for you, and we would love a chance to turn it around!
  
  We are sorry to hear about your unexpected and frustrating experience with order processing. We understand how frustrating it can be to be charged for an unwanted order. We apologize for any confusion and would like to make things right! We have contacted you privately via email to ensure your satisfaction. We hope to hear from you soon!
  
  

• Review fromConnor R

  Date: 08/29/2024

  1 star

  Connor R

  Date: 08/29/2024

  Hello Fresh contracts a company called **** to deliver orders in my area. I typically receive a text from Veho each week confirming my delivery (with a photo of my box). Last week, I received the text, but no photo. I waited a bit, then reached out to **** directly. Only after their internal investigation was I told that my box was misdelivered to another address, and that the box could not be recovered by their delivery agent. I reached out to Hello Fresh **************** as they had already charged my account. I was told there was no way to receive a refund for the missing order, but that my next order would be sent free-of charge. The following week my account was charged again in-full. I reached out to Hello Fresh ****************, again, and explained the whole situation. I was told I would be refunded (but in an amount $1 short of my order value, which I firmly insisted would be corrected) and I made it very clear I would be cancelling my service immediately. I was told this matter will be escalated/investigated by Hello Fresh, but I seriously doubt I will be contacted (or compensated) adequately. Sloppiest service I have received by a meal service company by far, to say nothing of the lack of caring Ive experienced from their customer ********** not use this provider for your meal service.

  HelloFresh

  Date: 09/12/2024

  Hi ******! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you this is not at all the experience we want for you and we would love a chance to turn it around!
  
  We sincerely apologize for the distress and inconvenience you have experienced. We are deeply sorry if **** delivered your box to the wrong address and we apologize for any frustration this may have caused.
  
  We are also disheartened to learn about your frustrating interaction with our customer support. We continuously endeavor to provide clear and supportive assistance, and it is evident that we did not meet these standards in your case. We sincerely apologize for any confusion that may have arisen and would appreciate the opportunity to address your concerns directly. 
  
  We have contacted you privately via email to ensure your satisfaction. We hope to hear from you soon!
  
  

• Review fromEmily W

  Date: 08/28/2024

  1 star

  Emily W

  Date: 08/28/2024

  Advertisements for discounts or free meals are completely misleading. I get a card offering 16 free meals plus free shipping and 3 surprise gifts over a 9 week period with a new customer subscription no matter how many times I read the card it seems the offer didnt match what I was charged. The first box was discounted but the second box was regularly priced although the promotion said the discount would be over a 9 week period. So I was charged over $150 for 10 meals. I couldve just gone to the grocery store. They are completely unwilling to offer any refunds even though you explain as a customer that there promotions are misleading and there was no information easily accessible to customers explaining the details and the requirements for canceling a delivery. They charged for a delivery I hadnt even received yet and wouldnt let me cancel that upcoming 2nd delivery because apparently you have to cancel 5 days in advance and Id only had the account for exactly 5 days and had just received the first delivery that very day. As a first time customer I am extremely disappointed and feel Ive been scammed. I was excited to use them but I never will consider them again. As a first time customer and just opening an account I should have been honored a refund as this information is misleading and theres not easy access to this information explaining the process. There was also no instruction on how to store the food when I received the first order at all. We had to ****** whether to keep frozen or leave in the fridge. This company is overpriced and a huge scam if you ask me. I was also told to dispute the charge with my bank by a hello fresh employee rather than them just giving me a refund. Thats insane. I better get the dispute resolved since I was told by an employee to file one. And since when is it okay to not offer a refund because a label was created? Just dont attach the label???

  HelloFresh

  Date: 09/03/2024

  Hello *****! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you that this is not at all the experience we want for you, and we would love a chance to turn it around!
  
  We are sorry to hear about your unexpected and frustrating experience with the promotion. We understand how frustrating it can be to receive an offer that doesn't align with what was initially promised. We apologize for any confusion and would like to make things right! Moreover, we want to acknowledge that our customer service team should have handled concerns more effectively and with greater empathy. It is our responsibility to address customer concerns promptly and provide suitable solutions. This lack of communication does not reflect our usual standards, and we assure you that we are taking immediate steps to address this issue internally. Your feedback serves as a valuable reminder to continuously improve our customer service practices. We have contacted you privately via email to ensure your satisfaction. We hope to hear from you soon!
  
  

• Review fromZach G

  Date: 08/27/2024

  1 star
  During a factor delivery the driver stepped on and crushed my prescription sun glasses. I will be reaching out to factor to see if they are willing to refund me the amount of the glasses or relieve the situation.Called 7:05pm 8/20 and spoke to *****. Dedicated team was contacted to fix issue of broken glasses.Called 5:21 pm 8/23 and spoke to ****. Was informed that the carrier was the first one to be contacted prior to the dedicated team. I asked to be connected to a manager and was left on hold for 13 minutes. **** picked up and is placing me back on a brief hold for 10 minutes and was informed he would be contacting the courtier. Called 5:15pm 8/24 and spoke to geo. *** took my information for a 3rd time and placed me on hold. Was placed on hold for 25 minutes and **** answered the call. I was a question to send an email showing the damaged sunglasses to her email. I have been informed I will be contacted in 24 to 48 hours pertaining to the development of what will be done about the broken glasses.Called 1:15pm 8/27 and spoke to ****. I was not called back from the previous call and had to call factor myself. I was placed on hold for 10 minutes then informed the manger will not take my call. After informing **** I would be leaving a bad review on the factor page he quickly changed his time and took my information. I am now on hold to speak to the manager. After a 5 minute hold I spoke with Van. Van has followed up with the courier. Nothing further can be done and I was informed that Van will call me back tomorrow at 1:42 PM. I will be patiently waiting for that call.I was called at 3:47 PM 827 by *** ****. Dom informed me that a picture taken of the box next to my glasses prior to the glasses being broken is all the proof she needs to inform me that her driver did not step on my glasses. Factor will not be honoring the week Ive spent to try to get a refund for the destruction of my glasses.

• Review fromKaren L

  Date: 08/27/2024

  1 star

  Karen L

  Date: 08/27/2024

  Very poor customer service. Canceled my subscription after the first week of meals. My second order didnt arrive and I spent hours talking to **************** to no avail.

  HelloFresh

  Date: 09/02/2024

  Hello *****! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you that this is not at all the experience we want for you, and we would love a chance to turn it around!
  
  We are truly sorry to hear that your second order didn't arrive and that you had to spend hours speaking with **************** without any resolution. That must have been incredibly frustrating for you. We apologize for any confusion and would like to make things right! Additionally, we recognize that our customer service team could have handled your concerns more effectively and empathetically. It is our duty to promptly address customer issues and offer appropriate solutions. The lack of communication in this instance does not align with our usual standards, and we are committed to taking immediate action to rectify this internally. Your feedback is a valuable reminder for us to consistently enhance our customer service practices. We have contacted you privately via email to ensure your satisfaction. We hope to hear from you soon!
  
  

• Review fromTeli C

  Date: 08/26/2024

  1 star

  Teli C

  Date: 08/26/2024

  *******! ******************. Automatic activating subscription once promo code was clicked then charged the credit card, this info is from one of their employee a Supervisor and they wont dispute or refused to refund.

  HelloFresh

  Date: 09/03/2024

  Hello Teli! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you that this is not at all the experience we want for you, and we would love a chance to turn it around!
  
  We are sorry to hear about your unexpected and frustrating experience with order processing. We understand how frustrating it can be to be charged for an unwanted order. We apologize for any confusion and would like to make things right! Moreover, we are sorry to learn about your unfavorable encounter with the automatic subscription activation and charges.est assured that we view these matters as significant and are dedicated to addressing your concerns in a satisfactory manner. Your feedback serves as a valuable reminder to continuously improve our customer service practices. We have contacted you privately via email to ensure your satisfaction. We hope to hear from you soon!