Reviews

This profile includes reviews for HelloFresh's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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HelloFresh has 6 locations, listed below.

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  HelloFresh

  28 Liberty St Fl 10 New York, NY 10005-1528

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  Hello Fresh - Every Plate

  2041 Factory St Richmond, CA 94801

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  Hello Fresh - Every Plate

  2041 Factory St Richmond, CA 94801-2107

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  Hello Fresh

  66 Lister Ave Newark, NJ 07105

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  Hello Fresh Kitchen

  1025 Post & Paddock Grand Prairie, TX 75050

Review Details

• Review fromConnie D

  Date: 03/27/2025

  1 star

  Connie D

  Date: 03/27/2025

  This is a scam We cannot get in contact with anyone to get our money back. After 4 days we were charged again. We only tried it for my mother-in-law to make her life easy as she is elderly and still lives alone & now she has food she cannot cook and is out almost $200 all in a matter of 4 days we are highly dissatisfied. I would not recommend it to anyone. When you call any of the 800 numbers you get hung up on or no one answers you try to send the email no one gets back to you.

  HelloFresh

  Date: 04/01/2025

  Hi ******! We are disheartened to learn of your frustrating experience with our  service. We continuously endeavor to provide clear and supportive assistance, and it is evident that we did not meet these standards in your case. 
  
  We are currently reviewing our policies and processes to prevent such issues in the future. Please know that your feedback has been recorded and shared because your experience is important to us. We value your patience and understanding.
  
  We appreciate your feedback and will use it to enhance our processes and communication with customers. If you have any further questions or concerns, please do not hesitate to contact us. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.
  
  The HelloFresh Team

• Review fromDonovan K

  Date: 03/26/2025

  1 star

  Donovan K

  Date: 03/26/2025

  Hello Fresh employees are constantly harassing me by coming to my door and trying to sell me their product - even during the pandemic! I asked to be removed from their direct sales list immediately and got no response. This company totally sucks!

  HelloFresh

  Date: 03/31/2025

  Hello, *******! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you that this is not at all the experience we want for you, and we would love a chance to turn it around!
  
  We understand how upsetting this situation must be for you. Rest assured we take these concerns seriously and will forward them to the relevant team for further investigation. Thank you for your patience and understanding.
  
  After looking up your account, we were unable to locate it, and it appears you may be contacting HelloFresh ***. We highly recommend reaching out to HelloFresh ****** through this link: *************************** for further assistance. We are currently reviewing our policies and processes to prevent such issues in the future. Your feedback is invaluable, and we are committed to making the necessary improvements. We regret that this situation led to such hardship and appreciate you bringing this to our attention. 
  
  

• Review fromMargaret T

  Date: 03/23/2025

  1 star

  Margaret T

  Date: 03/23/2025

  I stopped this subscription many months ago. I looked at my bank account yesterday and they took 70 dollars out of my account. They need to reverse that charge accept. Or there will be attorneys involved. I am 67 years old and dont have money to waste. Tried calling them and it said cant connect to the number they gave. What is this?

  HelloFresh

  Date: 03/28/2025

  Hi ********! We are disheartened to learn of your frustrating experience with our customer service team. We continuously endeavor to provide clear and supportive assistance, and it is evident that we did not meet these standards in your case. 
  
  We are currently reviewing our policies and processes to prevent such issues in the future. Please know that your feedback has been recorded and shared because your experience is important to us. We value your patience and understanding.
  
  We appreciate your feedback and will use it to enhance our processes and communication with customers. If you have any further questions or concerns, please do not hesitate to contact us. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.
  
  We have contacted you privately via email to ensure your satisfaction. We hope to hear from you soon!
  
  The HelloFresh Team

• Review fromShavon T

  Date: 03/19/2025

  1 star

  Shavon T

  Date: 03/19/2025

  Account Reactivated I recently discovered that Hello Fresh reactivated my old account simply because I visited their website. Unfortunately, this led to my food being shipped to an old address, and they charged an expired credit card. When I reached out for assistance, I was informed that there was nothing they could do to resolve the issue. This experience has been quite frustrating.

  HelloFresh

  Date: 03/24/2025

  Hello, ******! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you that this is not at all the experience we want for you, and we would love a chance to turn it around!
  
  We are sorry to hear about your unexpected and frustrating experience with order processing, especially with your food shipment being sent to the wrong address and being charged to an expired card.  We understand how frustrating it can be to be charged for an unwanted order. We apologize for any confusion and would like to make things right! We have contacted you privately via email to ensure your satisfaction. We hope to hear from you soon!
  

• Review fromBeth W

  Date: 03/15/2025

  1 star

  Beth W

  Date: 03/15/2025

  As I was ordering food from ******* with my last bit of money HelloFresh came along and took all that I had. I do not even have an active HelloFresh account. I got a We Are Sorry and your money will be refunded in 5 to 10 business days!! That was the last of my money and I'm on a fixed income! So much for getting my groceries! THIS IS A VERY DISREPUTABLE COMPANY AND I STRONGLY SUGGEST YOU STAY FAR AWAY FROM ANY DEALINGS WITH THEM!

  HelloFresh

  Date: 03/20/2025

  Hello, ****! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you that this is not at all the experience we want for you, and we would love a chance to turn it around!
  
  We are sorry to hear about your unexpected and frustrating experience with order processing. We understand how frustrating it can be to be charged for an unwanted order. We apologize for any confusion and would like to make things right! We have contacted you privately via email to ensure your satisfaction. We hope to hear from you soon!
  
  

• Review fromJordan h

  Date: 03/10/2025

  1 star

  Jordan h

  Date: 03/10/2025

  My second week of ordering, my coconut milk (in a can) resembled cream cheese.. the fish with the recipe smelt way to off for me to trust the freshness.

  HelloFresh

  Date: 03/17/2025

  Hello, ******! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you that this is not at all the experience we want for you, and we would love a chance to turn it around!
  
  We are truly sorry to hear about the issues you encountered with your order. That certainly doesnt sound like the quality we strive to provide. We completely understand how disappointing it must be to receive coconut milk that wasnt up to standard and fish that raised concerns about freshness. Please know that your feedback is important to us, and we will make sure to address this to prevent it from happening again.
  
  After looking up your account, we were unable to locate it, and it appears you may be contacting HelloFresh ***. We highly recommend reaching out to HelloFresh ****** through this link: *************************** for further assistance. We are currently reviewing our policies and processes to prevent such issues in the future. Your feedback is invaluable, and we are committed to making the necessary improvements. We regret that this situation led to such hardship and appreciate you bringing this to our attention.
  
  

• Review fromDerek W

  Date: 03/09/2025

  1 star

  Derek W

  Date: 03/09/2025

  I was checking out hello fresh to view their options and see if the price made sense with my budget. Without confirming anything, or even checking out. Hellofresh decided to charge my card and send me a weeks worth of food I didn't want nor did I order. Then I reached out to get my money back and their customer support team is unhelpful, they are outright rude and find any and all excuses not to refund your money. The bottom line is, their site is not user friendly, they charge you without any consent, agreement to terms or finalized cart check out. This coupled with a customer service team who is not only rude, but holds zero accountability in the mistakes of their company. I regret even checking put their site and considering it as a viable option. Hellofresh is not only a scam, but I service I will never consider using again, a day in my life. The worst part us, the week of food I got charged for is nothing I would ever chose, want or consider eating. My question is, who made this decision for me?

  HelloFresh

  Date: 03/14/2025

  Hello *****! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you that this is not at all the experience we want for you, and we would love a chance to turn it around!
  
  We are sorry to hear about your unexpected and frustrating experience with order processing. We understand how frustrating it can be to be charged for an unwanted order. We apologize for any confusion and would like to make things right! We have contacted you privately via email to ensure your satisfaction. We hope to hear from you soon!
  
  

• Review fromNathan c

  Date: 02/26/2025

  1 star

  Nathan c

  Date: 02/26/2025

  My card got compromised. I called once to cancel the order but they never did. Hounded me to make a payment. Multiple emails a day! Then once I made the payment it was immediately canceled! No refund is offered!

  HelloFresh

  Date: 03/03/2025

  Hello ******! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you that this is not at all the experience we want for you, and we would love a chance to turn it around!
  
  We are sorry to hear about your unexpected and frustrating experience with order processing. We understand how frustrating it can be to be charged for an unwanted order. We apologize for any confusion and would like to make things right! We have contacted you privately via email to ensure your satisfaction. We hope to hear from you soon!
  
  

• Review fromJon C

  Date: 02/23/2025

  1 star

  Jon C

  Date: 02/23/2025

  We decided to give HelloFresh another chance, but once again, they proved why we refuse to do business with them. Their subscription pricing is incredibly misleadingthey advertise one price, but then charge you days in advance at nearly triple the expected amount without any notification!We signed up thinking we were paying a set price, only to find an unexpected, massive charge on our account. No warning, no confirmationjust money taken without consent. This is deceptive, unethical, and outright scammy behavior.Customer service was completely unhelpful, and after this experience, were done for good. If youre considering HelloFresh, think twice before trusting their shady pricing tactics. There are better, more transparent meal kit services out there!

  HelloFresh

  Date: 03/05/2025

  Hello ***! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you that this is not at all the experience we want for you, and we would love a chance to turn it around!
  
  Were truly sorry to hear about your experience with HelloFresh, and we completely understand your frustration. Its never our intention to mislead or cause any confusion with our pricing, and we sincerely apologize for any inconvenience this has caused you. We strive for transparency in our pricing, and were sorry that you didnt experience this in your recent order. We take your concerns seriously, and we would like to investigate this matter further to better understand what happened and to prevent such issues in the future.
  
  Additionally, we recognize that our customer service team could have handled your concerns more effectively and empathetically. It is our duty to promptly address customer issues and offer appropriate solutions. The lack of communication in this instance does not align with our usual standards, and we are committed to taking immediate action to rectify this internally. Your feedback is a valuable reminder for us to consistently enhance our customer service practices. Your feedback is invaluable, and we are committed to making the necessary improvements. We regret that this situation led to such hardship and appreciate you bringing this to our attention.
  
  

• Review fromJEANNE A

  Date: 02/20/2025

  1 star

  JEANNE A

  Date: 02/20/2025

  NEVER buy a GIFT CARD - Total Scam! I would give no stars. I received a gift card from my daughter- I had to sign in and had to call customer service to help apply the code first of all- said it was invalid and because i did not use the entire $160 on the first order, - I was told that each week it would automatically apply the credit to my next order until it is used up - LIE- It becomes a promotion- no longer a gift card (the remaining balance) They charged my expired cc on file for delivery - promotions do not apply to the shipping - so now I have to spend money in order to use money already paid to them - so every order going forward I have to pay the shipping charges out of pocket. Then I was told that it does not apply to anything that is extra- no premium meals or anything extra, AGAIN, my money and they are telling me how to use it. Does not disclose any of the T&C in using a gift card, other than not being able to apply with another promotion. Total Total rip off!!!!!!

  HelloFresh

  Date: 03/06/2025

  Hi ******, thank you for sharing your experience with us. We are truly sorry to hear about the difficulties you've encountered with using your gift card and the confusion around the charges and policies. We understand how frustrating it must be to have to contact customer service multiple times and deal with unexpected issues, especially when you were given incorrect information about how the gift card would work.
  
  Just a heads-up about the gift card.
  
  If you are redeeming an e-gift card purchased from our website, you will not be enrolled in a subscription.
  
  We simply ask for a valid payment method so that you can easily convert your account to a subscription if you wish to continue after receiving your free box.
  
  Rest assured, however, that we will not enroll or charge you for additional deliveries unless you choose to convert your gift card account to a subscription.
  
  Also, here are the steps on how to use the gift card:
  
  Head to **************************.
  Click Gift Cards from the menu at the top.
  Click the Redeem gift card button on the screen.
  You will be navigated to a part of the website where you can enter your code.
  Once you enter your code, click 'Redeem'.
  
  Please note that the gift card can cover the base price of the box, but it cannot be used for add-ons, premium meal charges, or shipping fees. We are currently reviewing our policies and processes to prevent such issues in the future. Your feedback is invaluable, and we are committed to making the necessary improvements. We regret that this situation led to such hardship and appreciate you bringing this to our attention.