Reviews

This profile includes reviews for HelloFresh's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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HelloFresh has 6 locations, listed below.

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  HelloFresh

  28 Liberty St Fl 10 New York, NY 10005-1528

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  Hello Fresh

  66 Lister Ave Newark, NJ 07105

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  Hello Fresh - Every Plate

  2041 Factory St Richmond, CA 94801-2107

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  Hello Fresh Kitchen

  1025 Post & Paddock Grand Prairie, TX 75050

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  Hello Fresh Kitchen

  1025 Post & Paddock Grand Prairie, TX 75050

Review Details

• Review fromAnna R

  Date: 02/14/2025

  1 star

  Anna R

  Date: 02/14/2025

  They are relentless when you stop service. I moved and blocked their emails. They found my new address and sent me mail asking me to come back. I unsubscribed before blocking their emails and they still wont leave me alone.

  HelloFresh

  Date: 03/10/2025

  Hi ****! We are disheartened to learn of your frustrating experience with still receiving email & mail despite you unsubscribing from the communications, and it is also quite alarming that you did receive mail from your new address, and it is evident that we did not meet these standards in your case. We acknowledge the inconvenience and frustration this has caused and offer our sincere apologies.
  
  We acknowledge that you have repeatedly requested to be removed from our email and mailing. It is disappointing that you are still receiving emails & mails from us despite the reassurances provided by our customer support representatives.
  
  We want to assure you that we are taking this matter seriously and are committed to resolving the issue promptly. To prevent any further inconvenience and to ensure your complete satisfaction, please be informed that your email, ************************** has been permanently removed from our list, and you should not expect any further communication from us. Know that your satisfaction is of great importance to us.
  
  We appreciate your feedback and will use it to enhance our processes and communication with customers. If you have any further questions or concerns, please do not hesitate to contact us. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.
  
  The HelloFresh Team
  
  

• Review fromNo N

  Date: 01/29/2025

  1 star

  No N

  Date: 01/29/2025

  If I could leave zero stars- I would! Scammers! Entered in a code for 12 free meals (that a different subscription box had given to me). Looked through the meals and didnt see anything appetizing to me. Exited out of the site. The following week a delivery came to my house from hello fresh. Concern 1- I NEVER gave them my address 2- Never entered my bank card 3- The delivery was addressed to my child (whos under the age of 10). 4- They CHARGED my account for $43 and started a reoccurring subscription. SO STRANGE! The only thing I can think of is the subscription box that gave me the 12 free meals card, sold my information to Hello Fresh, so when I put this code in, Hello Fresh was given my info that the other subscription box had on file. When I called HF customer service and explained what happened, the agent was no help. She/He (not sure?) prob outsourced from another country, tried pinning it on me, and refused to refund me. The only thing offered was to cancel the subscription that I didnt start to begin with! When asked to be transferred to a manager, the agent denied me & said theyre too busy with complaints. So, I told the agent that I was going to call authorities if they couldnt refund my money or get me to a manger who could. The agent then said that they would get me to a manger and would it be okay if I put you on hold for 1-2 min? I said, yes, as long as you come back on the phone. The agent replied, yes Ill be back. 10 seconds into holding, call drops. No one calls me back. However, an email does come across that the subscription was canceled. Luckily my bank fraud **** is stepping in, but WATCH OUT. There is scammers everywhere now selling your information, and I believe thats what happened here.

  HelloFresh

  Date: 03/07/2025

  Hello Britni! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you that this is not at all the experience we want for you, and we would love a chance to turn it around!
  
  We are sorry to hear about your unexpected and frustrating experience with order processing. We completely understand how upsetting it must be to receive a delivery you never ordered, especially when you believe your personal information may have been shared without your consent. We apologize for any confusion and would like to make things right! We have contacted you privately via email to ensure your satisfaction. We hope to hear from you soon!
  
  

• Review fromForrest K

  Date: 01/27/2025

  1 star

  Forrest K

  Date: 01/27/2025

  The company does not let you use gift cards. The site forces you to give your credit card information and does not treat the cards as cash, forcing to you spend money for "premium" meals. They also retain your credit card information even if you cancel your subscription.

  HelloFresh

  Date: 03/05/2025

  Hi *******, Thank you for sharing your experience with us. We apologize for the issues you encountered with the gift card and the cancellation of your account. Its disappointing to hear that the process was confusing and caused inconvenience, especially when you were trying to utilize the gift card.
  
  Just a heads up about the gift card.
  
  If you are redeeming an e-gift card purchased from our website, you will not be enrolled in a subscription.
  We simply ask for a valid payment method so that you can easily convert your account to a subscription if you wish to continue after receiving your free box.
  Rest assured, however, that we will not enroll or charge you for additional deliveries unless you choose to convert your gift card account to a subscription.
  
  Also, here are the steps on how to use the gift card:
  Head to **************************.
  Click Gift Cards from the menu at the top.
  Click the Redeem gift card button on the screen.
  You will be navigated to a part of the website where you can enter your code.
  Once you enter your code, click 'Redeem'.
  
  Please note that the gift card can cover the base price of the box, but it cannot be used for add-ons, premium meal charges, or shipping fees. We understand your concerns about the value and environmental impact of our service, and we are committed to exploring more sustainable options. Thank you for bringing these matters to our attention.

  Thank you for being the best part of HelloFresh!

• Review fromdeborah d

  Date: 01/18/2025

  1 star

  deborah d

  Date: 01/18/2025

  I never received my product, they promised to resend my food and still have not

  HelloFresh

  Date: 02/14/2025

  Hi *******! We are disheartened to learn of your frustrating experience with your order being delayed. We continuously endeavor to provide clear and supportive assistance, and it is evident that we did not meet these standards in your case.
  
  We sincerely apologize for any inconvenience that this has caused on your end, and we appreciate the opportunity to address your concerns directly.
  
  We have checked the delivery information, and we do our best to pack our products securely with the highest quality packaging materials. But unfortunately, sometimes things do still get damaged during the shipping process. Since there was a problem with the box during the shipping process, our courier had to discard the box to avoid sending you a box with possible contamination, and to compensate for this, a replacement was processed and was sent 01/24/2025, and we hope that you were able to receive the replacement without any problems or issues, and if you have any issues or concerns with the said box, please don't hesitate to contact our hotline ****************, or feel free to chat with us through our website or app so that we can assist you properly.
  
  We appreciate your feedback and will use it to enhance our processes and communication with customers. Thank you for bringing this to our attention.
  
  The HelloFresh Team

• Review fromJohn B

  Date: 01/14/2025

  1 star

  John B

  Date: 01/14/2025

  I interviewed with ***** ******, who expressed concerns about the safety of the operation. He admitted that there is a lack of oversight and control within his division. It was clear that he has little interest in addressing the technical aspects of kitchen operations, as his focus is primarily on growing the company's top line. Additionally, he mentioned seeking someone who would not challenge him on food safety issues. He even stated that his objective is to build a team that turns a blind eye to such matters in order to advance the RTE brand. I am deeply disturbed by his vision for the future of food delivery.

  HelloFresh

  Date: 03/07/2025

  Hello, ****! Thank you for bringing your concerns to our attention. We understand how deeply concerning it must have been to hear about the lack of oversight and focus on food safety during your interview. Please know that we take food safety very seriously and that ensuring the safety and quality of our operations is our top priority.
  
  We deeply regret that this conversation left you with such a negative impression, and we assure you that we are committed to maintaining the highest standards in food safety and operational control. Your feedback is extremely valuable, and we will address these concerns to ensure our practices align with our core values.
  
  We truly appreciate you sharing this with us and will use this information to improve our operations.
  
  Thank you for being the best part of HelloFresh!
  
  

• Review fromDwayne T

  Date: 01/12/2025

  1 star

  Dwayne T

  Date: 01/12/2025

  They make it extremely hard to cancel this service. I spent 45 minutes trying to figure it out. I believe this is unlawful.

  HelloFresh

  Date: 01/29/2025

  Hello, ******! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you that this is not at all the experience we want for you, and we would love a chance to turn it around!
  
  We sincerely apologize for the frustration you've encountered. We can fully understand how spending 45 minutes trying to cancel a service can be incredibly stressful, and we regret the challenges youve faced during this process. Our goal is to make cancellations as simple and seamless as possible, and your feedback is incredibly valuable in helping us improve. We are dedicated to making the necessary changes to avoid this in the future. We deeply regret the trouble this has caused and appreciate you bringing it to our attention.
  
  

• Review fromAshley S

  Date: 01/12/2025

  1 star

  Ashley S

  Date: 01/12/2025

  Lured with promises of convenience & one less thing to worry about. Boy was I wrong, customer service is horrible, I was hung up on twice for no reason except the person didnt want to refund my money or deal with the issue. They would rather steal your money and waste food than be intentional as a business. The amount of food they must waste as a company should be a crime in itself. DO NOT fall for all vouchers and free boxes its all a scheme to blindly charge you massive amounts of money for food youll never eat or cant eat because it arrives disgusting, soggy/moldy.

  HelloFresh

  Date: 03/05/2025

  Hello, ******! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you that this is not at all the experience we want for you, and we would love a chance to turn it around!
  
  We deeply apologize for the negative experience youve had. We completely understand how frustrating it must be to feel misled, and its concerning to hear about the issues you faced with both the quality of the food and the handling of your situation. We take your concerns seriously, and we would like to investigate this matter further to better understand what happened and to prevent such issues in the future.
  
  Additionally, we recognize that our customer service team could have handled your concerns more effectively and empathetically. It is our duty to promptly address customer issues and offer appropriate solutions. The lack of communication in this instance does not align with our usual standards, and we are committed to taking immediate action to rectify this internally. Your feedback is a valuable reminder for us to consistently enhance our customer service practices. Your feedback is invaluable, and we are committed to making the necessary improvements. We regret that this situation led to such hardship and appreciate you bringing this to our attention.
  
  

• Review fromJacob R

  Date: 01/08/2025

  1 star

  Jacob R

  Date: 01/08/2025

  An absolute joke of a service. If youre looking for convenience look literally anywhere else. Boxes never arrive or are extremely late. **************** is one of the worst I think Ive experienced. They all say the same script and provide no help other than to wait and be patient. Waste of time and energy!!!

  HelloFresh

  Date: 02/14/2025

  Hello, *****! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you that this is not at all the experience we want for you, and we would love a chance to turn it around!
  
  We are truly sorry to hear about your experience, this clearly isnt the level of service you should expect, and we completely understand your frustration. Its incredibly disappointing when boxes dont arrive on time or at all, especially when you rely on a service for convenience. We also get how frustrating it must be to deal with unhelpful customer service that doesnt offer real solutions. We want to assure you that your feedback is being taken seriously and will be addressed internally. We are dedicated to making the necessary changes to avoid this in the future. We deeply regret the trouble this has caused and appreciate you bringing it to our attention.
  
  

• Review fromSteve F

  Date: 01/02/2025

  1 star

  Steve F

  Date: 01/02/2025

  Three shipments in a row very late and with spoiled food. ******** customer service and not able to provide a tracking number.

  HelloFresh

  Date: 03/05/2025

  Hello, *****! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you that this is not at all the experience we want for you, and we would love a chance to turn it around!
  
  We are really sorry to hear about the repeated issues youve experienced with late shipments and spoiled food. Thats incredibly frustrating, especially when youre expecting fresh ingredients to arrive on time. Its even more disappointing when customer service isnt able to help or provide a tracking number, which only adds to the frustration. We completely understand how upsetting this must be, and we want you to know that your feedback is taken seriously. Please know that this is not at all the experience we intend for you! Our team is here for you, and we never want you to hesitate to reach out if you need help! After looking up your account, we were unable to locate it, and it appears you may be contacting HelloFresh ***. We highly recommend reaching out to HelloFresh ****** through this link: *************************** for further assistance. We are currently reviewing our policies and processes to prevent such issues in the future. Your feedback is invaluable, and we are committed to making the necessary improvements. We regret that this situation led to such hardship and appreciate you bringing this to our attention.
  
  

• Review fromMychal B

  Date: 12/11/2024

  1 star

  Mychal B

  Date: 12/11/2024

  2 weeks in a row i have not received my delivery. When I contact them they claim it's logistics issues and to wait until the end of the window time the next day. The tracker shows it has not left the warehouse by 5 or 6pm and they still drag it out by saying to wait. They don't even send out notice to let you know it isn't going to show up. On the plus side they have refunded my payments both times but it still very poor business practice to have 2 weeks of missed deliveries. I will be canceling my subscription and look into a better option.

  HelloFresh

  Date: 03/06/2025

  Hello, Mychal! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you that this is not at all the experience we want for you, and we would love a chance to turn it around!
  
  We are truly sorry to hear about the delivery issues you've been facing. We completely understand your frustration with missed deliveries, lack of updates, and poor communication. Its disappointing to hear that the situation has persisted for two weeks, and we know how important it is to receive reliable service, especially when you've already been inconvenienced. While were glad that your payments were refunded, we agree that this does not make up for the inconvenience caused by these delivery issues.
  
  After looking up your account, we were unable to locate it, and it appears you may be contacting HelloFresh ***. We highly recommend reaching out to HelloFresh ****** through this link: *************************** for further assistance. We are currently reviewing our policies and processes to prevent such issues in the future. Your feedback is invaluable, and we are committed to making the necessary improvements. We regret that this situation led to such hardship and appreciate you bringing this to our attention.