Reviews

This profile includes reviews for HelloFresh's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  HelloFresh

  28 Liberty St Fl 10 New York, NY 10005-1528

• 

  Hello Fresh

  66 Lister Ave Newark, NJ 07105

• 

  Hello Fresh - Every Plate

  2041 Factory St Richmond, CA 94801-2107

• 

  Hello Fresh Kitchen

  1025 Post & Paddock Grand Prairie, TX 75050

• 

  Hello Fresh Kitchen

  1025 Post & Paddock Grand Prairie, TX 75050

Review Details

• Review fromDaniel R

  Date: 12/07/2024

  1 star

  Daniel R

  Date: 12/07/2024

  These fraudsters continue to send me boxes and charge my card and steal money from me when I no longer care to receive anything from them. They refused to issue me a refund and I will be sending the box back to them and calling my bank.

  HelloFresh

  Date: 03/14/2025

  Hello ******! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you this is not at all the experience we want for you and we would love a chance to turn it around!
  We understand that the unexpected issues with your order processing may have been frustrating. Our subscription service involves automatic order processing on a weekly basis for delivery the following week. You are given a 5-day window to select your meals or skip the order ahead of the processing time. In the event that no selection is made, our system automatically chooses meals based on your preferences. 
  
  Furthermore, we want to inform you that the HelloFresh account associated with the email address ************************ is still active. Your next box delivery is scheduled for 03/29/2025. If you wish to make any changes or process any cancellations, please ensure that you do so within our weekly cut-off, which is until 5days before the delivery date.
  
  If you wish to cancel your acccount here are the steps on how to *********** your subscription:
  Log in to your account.
  Click on My Menu.
  Select the delivery day of the week youd like to skip, then click Edit Delivery.
  When the banner appears, click ********************* if youd prefer to cancel, please do so by reaching out to our customer service team for assistance.
  Just be sure to pause/cancel by 11:59 pm PST 5 days prior to your next scheduled delivery so we can alert our suppliers.
  Please note that we unfortunately cannot process cancellations requested after the cut-off date. You will be responsible for all charges incurred for already processed orders.
  
  Your feedback is invaluable, and we will take it into consideration to improve our services and policies.
  Feel free to get back to us whenever you need help.
  
  The HelloFresh Team

• Review fromMahalia J

  Date: 12/06/2024

  1 star

  Mahalia J

  Date: 12/06/2024

  Not professional. I was promised a refund and lied to...system tool is fraudulent and will charge and select meals without text notification, after I skipped weeks of meals.

  HelloFresh

  Date: 03/07/2025

  Hi *******! We are disheartened to learn of your frustrating experience with not receiving the refund. We continuously endeavor to provide clear and supportive assistance, and it is evident that we did not meet these standards in your case. 
  
  We sincerely apologize for any inconvenience that may have arisen and would appreciate the opportunity to address your concerns directly.
  
  Please know that you can always reach the Customer Experience Team so we can compensate you according with the affected ingredients, Our team is here to help you if still needed!
  
  We are currently reviewing our policies and processes to prevent such issues in the future. Please know that your feedback has been recorded and shared because your experience is important to us. We value your patience and understanding.
  
  We appreciate your feedback and will use it to enhance our processes and communication with customers. If you have any further questions or concerns, please do not hesitate to contact us. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.

• Review fromLizzy P

  Date: 12/05/2024

  1 star

  Lizzy P

  Date: 12/05/2024

  They are a complete scam and will use every shady practice in the book to overcharge you. They make it so you CAN'T even delete your account. And customer service will lie to you regularly and keep all your credit card information of file so they can keep charging you after you told them you want to cancel. Completely garbage company just like Everyplate which they own.

  HelloFresh

  Date: 03/17/2025

  Hi Lizzy! I am truly sorry to hear about the frustrating experience you had with HelloFresh. We sincerely apologize for the inconvenience caused by having a hard time deleting your account.
  
  We are sorry to hear about your unexpected and frustrating experience with order processing. To give you an overview of what happened, once a subscription is created and active, orders are automatically processed every 5 days at 11:59 p.m CT for delivery the following week. You have until this time to select your meals or skip the order. If you do not make a choice, our system will choose meals based on your preferences.
  
  In addition, we deeply value your privacy and the security of your data. We want to assure you that we do process an order without consent. We are committed to safeguarding your data and using it only in ways that are consistent with our privacy policy. Your trust is incredibly important to us and we continuously strive to uphold the highest standard of data protection.
  
  Furthermore If you wish to cancel your acccount here are the steps on how to *********** your subscription:
  Log in to your account.
  Click on My Menu.
  Select the delivery day of the week youd like to skip, then click Edit Delivery.
  When the banner appears, click ********************* if youd prefer to cancel, please do so by reaching out to our customer service team for assistance.
  Just be sure to pause/cancel by 11:59 pm PST 5 days prior to your next scheduled delivery so we can alert our suppliers.
  Please note that we unfortunately cannot process cancellations requested after the cut-off date. You will be responsible for all charges incurred for already processed orders.
  
  If you have any further concerns or would like to discuss this matter further, please do not hesitate to contact us directly.
  
  Thank you for bringing this to our attention, and we hope to regain your trust in HelloFresh
  
  The HelloFresh Team

• Review fromAmy C

  Date: 12/03/2024

  1 star

  Amy C

  Date: 12/03/2024

  Absolute worst! I have used two different food delivery services and to be honest, both have delivery challenges. The difference is Hello Fresh is IMPOSSIBLE to deal with. Their customer service **** are RUDE and not helpful and cancelling is an ordeal in and of itself. When it's good it's good but as soon as there is an issue, and there will be, they are an nightmare!

  HelloFresh

  Date: 03/11/2025

  Hello, ***! Thank you for bringing your concerns to our attention. We are truly sorry to hear about your negative experience. Its incredibly frustrating when you encounter issues with customer service, especially when you're already dealing with a problem. It sounds like youve had a tough time with both the service and the cancellation process, which should be much easier. No one should have to go through that kind of frustration. We completely understand your frustration, and we are sure you just want a smooth and easy experience moving forward. 
  
  Moreover, we want to acknowledge that our customer service team should have handled concerns more effectively and with greater empathy. It is our responsibility to address customer concerns promptly and provide suitable solutions. This lack of communication does not reflect our usual standards, and we assure you that we are taking immediate steps to address this issue internally. Your feedback serves as a valuable reminder to continuously improve our customer service practices.
  
  We truly appreciate you sharing this with us and will use this information to improve our operations.
  
  Thank you for being the best part of HelloFresh!
  
  

• Review fromEmily M

  Date: 12/02/2024

  1 star

  Emily M

  Date: 12/02/2024

  Initially, we really loved HelloFresh however we have had several issues with this company now. Strike 1: October 2024, we were going home for vacation so I had skipped the two weeks we were home and planned a box for when we returned. The box was damaged in transit and returned but no one contacted me until I reached out and asked why I didn't get my shipment. They refunded $10.99 for my trouble. While fixing the first problem my choice window for the current week had renewed and I got charged for the next box, which overdrew my account and when asked to cancel the box I was told no and that I was still receiving the box. So I unsubscribed until this fall when my husband was deployed. The first box I was supposed to get a free tote back which I never got but they credited my account the cost of the box for my trouble. The following week I saw they didn't touch the credit which is when I found out that you can't use any credit you have if there is a discount code in use. Fast forward to last week, I chose my recipes during my choice window and when looking at the cost of the box it said it should only be $10.99 so I let the box renew, only to be charged the full price. When looking at the purchase history tab to see the invoices, there was a message that a refund of $127. 87 should come back in 5-10 business days. It never did and the message was replaced when the same thing happened with this weeks box. I chose my recipes during the allotted time frame and it said it should only be $10.99 so I let the box process, only to be charged the full amount and a message saying I should receive a refund of $132.67. I called customer service and was basically told that I have to wait the 5-10 business days to see if the refund processes and if it doesn't there is a note on my account for the agent at that time to process the refund then. The only reason I even got her to agree to that was because I had screenshots. The meals are decent but their customer service is horrible.

  HelloFresh

  Date: 03/17/2025

  Hi *****! I am truly sorry to hear about the frustrating experience you had with HelloFresh. We sincerely apologize for the inconvenience caused by having a hard time deleting your account.
  
  We are sorry to hear about your unexpected and frustrating experience with order processing. To give you an overview of what happened, once a subscription is created and active, orders are automatically processed every 5 days at 11:59 p.m CT for delivery the following week. You have until this time to select your meals or skip the order. If you do not make a choice, our system will choose meals based on your preferences.
  
  In addition, we deeply value your privacy and the security of your data. We want to assure you that we do process an order without consent. We are committed to safeguarding your data and using it only in ways that are consistent with our privacy policy. Your trust is incredibly important to us and we continuously strive to uphold the highest standard of data protection.
  
  If you have any further concerns or would like to discuss this matter further, please do not hesitate to contact us directly.
  
  Thank you for bringing this to our attention, and we hope to regain your trust in HelloFresh
  
  The HelloFresh Team

• Review frompayam a

  Date: 12/02/2024

  1 star

  payam a

  Date: 12/02/2024

  my credit card was used by a scammer in their site. they refused to help identify the person. everyone beware

  HelloFresh

  Date: 03/11/2025

  Hello, *****! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you that this is not at all the experience we want for you, and we would love a chance to turn it around!
  
  We are truly sorry to hear that your credit card was used by a scammer on their site and that you didnt receive the help you needed to identify the person responsible. Thats an incredibly stressful and frustrating situation. Your safety and security are our priority, and please know that we take these matters seriously.
  
  After looking up your account, we were unable to locate it, and it appears you may be contacting HelloFresh ***. We highly recommend reaching out to HelloFresh ****** through this link: *************************** for further assistance. We are currently reviewing our policies and processes to prevent such issues in the future. Your feedback is invaluable, and we are committed to making the necessary improvements. We regret that this situation led to such hardship and appreciate you bringing this to our attention.
  
  

• Review fromAlicia C

  Date: 11/29/2024

  1 star
  Like many of the home delivery services they make you sign up before you can see what they offer for meals. I created my account on november twenty sixth and canceled it.November twenty seventh, they still shipped my box and are charging me forty nine dollars for food.I do not want. When I spoke to customer service, they said I had canceled too late and and they would not refund my money.I will never use this service again.This is a joke.******

• Review fromGary L

  Date: 11/29/2024

  1 star

  Gary L

  Date: 11/29/2024

  I was interested in the program and to view the meals I had to sign up and this is where they get you. Upon signing up to view their meal plans, you are automatically signed up. I decided I didn’t want to order anything so I didn’t. Boy was I shocked when I was charged for an order I never placed. I called customer service and was told that when I signed up to see the meals I auto enrolled in their meal plans.(My fault for not thoroughly reading their terms.) After about 20 minutes I was finally able to get a refund but I would not recommend HelloFresh bc of this.

  HelloFresh

  Date: 03/10/2025

  Hi ****! Thank you for the feedback! We are sorry to learn about the experience that you had with us. Being charged for an order that you did not place is unreasonable, and this is not at all what we want for you. Please know that this is not the experience we want for you, and we apologize for any surprise, confusion, or frustration this may have caused you. We are happy that our customer service representative was able to address your concern by helping you get a refund for the unwanted box that was delivered to your address.
  
  Our goal is to make the subscription as easy as possible for you to manage, and one of the features that we have is the automatic renewal system. This feature will ensure that our customer will not miss any ********************** every week. You can also skip or edit orders two weeks in advance. We never want to catch anyone by surprise! We sent an email with details about how to manage the subscription. We also send a reminder email each Monday, prompting you to log in and make any changes prior to your cutoff. After the cutoff, when orders are placed, we are unable to cancel or change orders. Setting a personal reminder on your phone or calendar is a great way to never miss making necessary changes to your order!
  
  We appreciate your feedback and will use it to enhance our processes and communication with customers. If you have any further questions or concerns, please do not hesitate to contact us. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.
  
  The HelloFresh Team

• Review fromCharles K

  Date: 11/25/2024

  1 star

  Charles K

  Date: 11/25/2024

  First year was fantastic, and then they completely lost steam. Ingredients started showing up rotten, when they showed up at all because delivery consistency plummeted, wrong meals, wrong recipes, and clownishly incompetent quantities of seasoning and/or lack thereof. After switching to another service, 3 weeks later a random box was shipped to us and we were charged for it, then hit with the 5 to 10 business day to get my money back BS line. Should've learned in the 40's not to mess with Americans, chumps. When that box did show up, I reported HF to the city for illegal dumping.

  HelloFresh

  Date: 03/06/2025

  Hi ******* ! We are disheartened to learn of your frustrating experience with receiving a box with wrong recipes and meals and most of all receiving a box after you switch services. We continuously endeavor to provide clear and supportive assistance, and it is evident that we did not meet these standards in your case. 
  
  We sincerely apologize for any inconvenience that may have arisen and would appreciate the opportunity to address your concerns directly.
  
  Please know that you can always reach the Customer Experience Team so we can compensate you according with the affected ingredients, Our team is here to help you if still needed!
  
  We are currently reviewing our policies and processes to prevent such issues in the future. Please know that your feedback has been recorded and shared because your experience is important to us. We value your patience and understanding.
  
  We appreciate your feedback and will use it to enhance our processes and communication with customers. If you have any further questions or concerns, please do not hesitate to contact us. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.
  
  

• Review fromJennie D

  Date: 11/25/2024

  1 star

  Jennie D

  Date: 11/25/2024

  Hello Fresh will not let me unsubscribe from their emails. I have tried 5 times now. I cannot stress enough how annoying their almost daily emails are. When you look at my account I have clearly unsubscribed from their emails yet I still receive about 5 within one week. I don't even remember signing up for this. I have never purchased from them. Will I ever get this issue resolved? I even emailed them back and heard nothing. They just send you to an AI robot when you inquire for online costumer service. I just got off the phone with costumer service and the representative I worked with was very kind and apologetic. The only thing that confusing to me is that she says it will take up to 30 days to remove me from the email list??? Is this not automated? what a ridiculous amount of time to wait to NOT receive emails anymore. I will never purchase from them.

  HelloFresh

  Date: 03/11/2025

  Hi ******, We are sorry about your overall experience, and we understand that you have been trying to unsubscribe to the communication email from Hellofresh! Please know that this is not at all the experience we intend for you! Our team is here for you, and we never want you to hesitate to reach out if you need help, However, after looking up your account, we were unable to locate it, and it appears you may be contacting HelloFresh USA.
  
  We highly recommend reaching out to HelloFresh ****** through this link: *************************** for further assistance.
  
  We are currently reviewing our policies and processes to prevent such issues in the future. Your feedback is invaluable, and we are committed to making the necessary improvements. We regret that this situation led to such hardship and appreciate you bringing this to our attention.
  
  Thank you,
  The HelloFresh Team USA