Reviews

This profile includes reviews for HelloFresh's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  HelloFresh

  28 Liberty St Fl 10 New York, NY 10005-1528

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  Hello Fresh

  66 Lister Ave Newark, NJ 07105

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  Hello Fresh - Every Plate

  2041 Factory St Richmond, CA 94801-2107

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  Hello Fresh Kitchen

  1025 Post & Paddock Grand Prairie, TX 75050

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  Hello Fresh Kitchen

  1025 Post & Paddock Grand Prairie, TX 75050

Review Details

• Review fromTimothy D

  Date: 11/25/2024

  1 star

  Timothy D

  Date: 11/25/2024

  Every Customer is worth only one box apparently. As a brand new customer my second box was scheduled to ship, but the website said it has not yet shipped, but I will not be here for Thanksgiving so I called to push the date or cancel. I was told by customer service that it was impossible (regardless of it having not been shipped) as I signed a contract and I was not cancelling early enough. I told her that I would be fine to continue if we could just delay, but she said it was impossible. I cancelled immediately and filed a dispute with my credit card company for the $138 dollars they just charged me. Really sad because I would have done this for some time. You got me once, but it won't happen again.

  HelloFresh

  Date: 03/17/2025

  Hello, *******! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you that this is not at all the experience we want for you, and we would love a chance to turn it around!
  
  We are truly sorry to hear that you had such a frustrating experience with your order. We completely understand how disappointing it must have been to feel stuck without the option to adjust or cancel your order.
  
  To help clarify, we have a cutoff policy in place where cancellations or modifications must be made 5 days before the scheduled delivery. This policy ensures that we have ample time to work with our local suppliers to carefully source ingredients, which helps us guarantee your meals arrive on time and in the best condition. I understand this might not have been clear when you reached out, and I apologize for any confusion caused.
  
  Your feedback is important, and we will make sure its taken into consideration to help improve our processes. We really appreciate you taking the time to share your thoughts with us. 
  
  Thank you for being the best part of HelloFresh!
  
  

• Review fromJESSICA S

  Date: 11/23/2024

  1 star
  I received a box today that was so poorly packaged, I don't dare use the food. The bottom of the box was damp- turns out the dampness came from the single melted ice pack thrown in the bottom of the box. The packs of meat were strewn carelessly across the melted ice pack, and one pack of pork was up near the top of the box, warm and nowhere near where it should have been. I cannot believe how carelessly packaged this box was. It's absolutely unacceptable.I'm canceling immediately.

• Review fromPamela A

  Date: 11/19/2024

  5 stars

  Pamela A

  Date: 11/19/2024

  So far so good. Received our first order on time and our first meal was easy to prepare and delicious. We had The Sweet Chili ************ Beans Bowls for 2. Plenty to eat! ????

  HelloFresh

  Date: 03/05/2025

  Hello ******! Thank you for taking the time to leave a review and for sharing your positive experience with us! Were thrilled to hear that your first order arrived on time and that you enjoyed preparing and eating the Sweet Chili Beef & Green Beans Bowls. We strive to make mealtime easy and delicious, and it's great to know we met your expectations.
  
  We look forward to continuing to serve you, and if you ever need any assistance or have suggestions, dont hesitate to reach out!
  
  

• Review fromKim B

  Date: 11/17/2024

  1 star

  Kim B

  Date: 11/17/2024

  From a Former HelloFresh customer:Several days ago, I logged in and tried various promo codes to find the best deal. But I didnt commit so I was surprise today when I got a HelloFresh box. I tried to log into the account, but was asked to input a zip code to see if HelloFresh delivers in my area. Had I not just logged in a few days ago? So how was my account now closed? I quickly checked my bank account and saw that I was charged for the box. I am not sure how, because I never entered a credit card when I was trying out the promo codes. I was charged on the same credit card I had used years ago to pay for the service.I called customer service to find out what was going on. How could I be charged if I had not entered a credit card and did not have an active account? The *** kept telling me that I had reactivated the account, had chosen my meals and an add-on. I was very frustrated but said that I was going to sign up anyways, so if she could please retroactively apply the promo code I wanted and get me access to the account. She kept saying she could not. I asked for her supervisor or someone who could help me, but I was given the same answer that no-one with HelloFresh could help me. I just gave up and asked to cancel the account and said that ********************** had lost me permanently as a customer. I asked the *** to put me through to the 'review your experience' survey. She said OK but then promptly hung up on me. Giving her the benefit of the doubt, I called back and briefly gave a summary to the new *** and asked for the "review your experience" phone tree as I had been hung up on before. She said OK and then hung up on me. Wow. I am simply amazed at how much the company's customer service has degraded since my experience with them years ago. I am also deeply concerned about the security of my personal info since no-one knew anything.This is not the same HelloFresh from years ago. Beware if you have any issues becasue you will be given the run around.

  HelloFresh

  Date: 03/12/2025

  Hello, ***! Thank you for bringing your concerns to our attention. We are truly sorry to hear about your frustrating experience. We completely understand how alarming and upsetting it must have been to be charged unexpectedly, especially when you had not entered your payment details or reactivated your account. Also, your concerns about the security of your personal information are completely valid, and we want to reassure you that we take the security of our customers' data very seriously.
  
  Moreover, we want to acknowledge that our customer service team should have handled concerns more effectively and with greater empathy. It is our responsibility to address customer concerns promptly and provide suitable solutions. This lack of communication does not reflect our usual standards, and we assure you that we are taking immediate steps to address this issue internally. We are continuously working to improve our services, and your feedback is incredibly valuable to us in making sure we address these issues. Were committed to making things right and ensuring you have a better experience moving forward.
  
  We truly appreciate you sharing this with us and will use this information to improve our operations.
  
  Thank you for being the best part of HelloFresh!

• Review fromcristolas

  Date: 11/17/2024

  3 stars

  cristolas

  Date: 11/17/2024

  I was sent a flyer for returning customers that clearly states that the shipping of $10.99 would be waived on the first 8 deliveries and charged on the 9th and beyond. I sent a picture of the flyer to ******* to confirm, as he only saw on his end that i would get the first box shipping fee waived. Then a different representative ********* took over, and I had to go through the whole explanation all over again. She didn't care about seeing the flyer, she said it was beyond her abilities to do anything about refunding shipping. I don't see how that's possible, if it is a business error. I have been receiving hello fresh for months and I left because it was getting too expensive. I didn't even lapse a month before they sent me this promo. I can't believe they would be willing to lose a customer over $10.99 but I guess that's where we're at.

  HelloFresh

  Date: 03/18/2025

  
  Hi ********! We are disheartened to learn of your frustrating experience with our customer service team. We continuously endeavor to provide clear and supportive assistance, and it is evident that we did not meet these standards in your case. 
  
  We are currently reviewing our policies and processes to prevent such issues in the future. Please know that your feedback has been recorded and shared because your experience is important to us. We value your patience and understanding.
  
  We appreciate your feedback and will use it to enhance our processes and communication with customers. If you have any further questions or concerns, please do not hesitate to contact us. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.
  
  The HelloFresh Team

• Review fromDouglas S

  Date: 11/16/2024

  1 star

  Douglas S

  Date: 11/16/2024

  These people are the absolute worst in customer service. Went on vacation and just wanted to opt out a week. Impossible with these people. They charged us anyway for food that is going to be delivered to our door with no one home. **************** is rude and unhelpful. Thankfully my credit card way familiar with the imbeciles and their "screw you" tactics. Honestly. In ******* we have rip off artists like this today?

  HelloFresh

  Date: 03/12/2025

  Hi *******! Thank you for the feedback! We are sorry to learn about the experience that you had with us. Being charged for an order that you initially skipped. Please know that this is not the experience we want for you, and we apologize for any surprise, confusion, or frustration this may have caused you. We want to acknowledge that our customer service team should have handled your request for a refund more effectively and with greater empathy. It is our responsibility to address customer concerns promptly and provide suitable solutions. This lack of communication is not reflective of our usual standards, and we assure you that we are taking immediate steps to address this issue internally. Your feedback serves as a valuable reminder to improve our customer service practices continuously. We are happy to hear that your bank was able to get ahead of things and was able to rectify this issue for you.
  
  We appreciate your feedback and will use it to enhance our processes and communication with customers. If you have any further questions or concerns, please do not hesitate to contact us. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.
  
  The HelloFresh Team

• Review fromDawn N

  Date: 11/14/2024

  1 star
  I received a HelloFresh offer while online shopping. I had previously tried HelloFresh and didn't care for it so I cancelled. I clicked the offer to look around their site to see if there is anything new they had in case I wanted to give them another try. It prompted me to log in if I had a HelloFresh account so I did. Unbeknownst to me, by logging in, this re-activated my account which prompts the system to continue charging me and my account. I never chose meals or consented to start receiving meals and being charged again! Once I realized what had happened, I used their chat to cancel my account which they did. A few days later, I noticed I still had a charge on my credit card and now an email saying my meal is being shipped to me! I called customer service and they told me that my cancellation came outside of the timeframe to cancel this current delivery and there is nothing they can do other than cancel future deliveries. I am now stuck with this charge and food that I do not want (I don't even know what was selected for my meals)! This is deceptive at best and a VERY poor way to do business!

• Review fromRob M

  Date: 11/11/2024

  1 star

  Rob M

  Date: 11/11/2024

  Dont order if you actually NEED THE FOOD for the week. If delivery fails to deliver (as they did in my case) you have zero recourse in receiving the needed food. And then customer service has been trained to manipulate by trying to convince you how helpful they are by compensating you. There is ZERO COMPENSATION. It is only not being charged for the product and service that was not delivered. No recompense for the way it has impacted your week. None.

  HelloFresh

  Date: 03/17/2025

  Hello, ***! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you that this is not at all the experience we want for you, and we would love a chance to turn it around!
  
  We are truly sorry to hear about your experience. We completely understand how frustrating it must be when a delivery fails and theres no immediate solution to help you get the food you need. We take your concerns seriously, and we want to assure you that our representatives are here to help and support you. We will thoroughly investigate what happened with your delivery to understand where things went wrong, and well take internal steps to improve the process moving forward. Your experience is important to us, and we truly appreciate you taking the time to share your thoughts with us. 
  
  Thank you for being the best part of HelloFresh!
  
  

• Review fromChad B

  Date: 11/11/2024

  1 star

  Chad B

  Date: 11/11/2024

  I received promotional offer of 10 free meals. Read the fine print it's just a way to get you locked in to a subscription with a discount. Guessing free doesn't mean free .

  HelloFresh

  Date: 03/12/2025

  Hello, ****! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you that this is not at all the experience we want for you, and we would love a chance to turn it around!
  
  We completely understand your frustration with feeling misled by the fine print. It can be really disappointing when promotional offers dont turn out as expected, especially when they end up leading to a subscription. In addition, we can assure you that the information provided is not a false advertisement. It is important to maintain transparency and accuracy in all communications, including product or service descriptions.
  
  Upon carefully reviewing your account, this 10 free meals promotion is actually subdivided into 7 deliveries and will be in the form of a percentage discount value. If we're going to sum up the discount that you're going to get for your boxes, it will equate to 10 free meals with free shipping on your first delivery. The promotional offer may seem unclear, and we apologize for any confusion it has caused. Your satisfaction is important to us, and we want to ensure that you have a clear understanding of the promotion. Your feedback is invaluable, and we are committed to making the necessary improvements. We regret that this situation led to such hardship and appreciate you bringing this to our attention.
  
  Thank you for being the best part of HelloFresh!
  
  

• Review fromJon F

  Date: 11/11/2024

  1 star
  Just checking out the site again after a break and without ordering they sent me meals and charged my account. The food that was sent was so bad I had to throw it out. Great concept, poor execution. They would not give me a refund and even tried to charge me again after I cancelled. Stay away!