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Business Profile

Insurance Companies

American International Group, Inc. (AIG)

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for American International Group, Inc. (AIG)'s headquarters and its corporate-owned locations. To view all corporate locations, see

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American International Group, Inc. (AIG) has 86 locations, listed below.

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    Customer Review Ratings

    1.02

    Average of 104 Customer Reviews

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    Review Details

    • Mark S

      Date: 04/10/2023

      Horrible people to deal with. I have an IRA ******* with them that I've been trying to roll over for 3 months now without success. They keep finding excuses to put me off past the rollover deadline. It isn't uncommon for me to spend an hour on hold while the customer service reps "research" the matter. There's no way to speak to anyone past the customer service people. I STRONGLY recommend avoiding any business dealings with this firm!

    • Xochilt G

      Date: 04/04/2023

      As a life insurance agent, I am advising both clientele and other agents to stay away from this company. We submitted an IUL application for a client on 2/15/23. It is currently 4/4/23 and the application is still pending. Here's why:They had an "agent error code" that would not resolve itself and took speaking to multiple people trying to resolve this issue over the span of weeks.Then their system kept saying they were missing a Bank Draft Authorization form. When that form was filled out and sent in the same month of February. The customer service reps could see this and didn't know how to resolve this system error as well.None of this could be resolved over email, they won't get back to you. You have to call in and spend close to an hour every time trying to resolve what's wrong. It has been several weeks of us trying to get this policy approved. If the client wasn't as patient as they are, we would have reapplied them elsewhere. This is very troubling, what if the client were to pass away tomorrow? Why isn't *** addressing all of these system issues and feedback from this site? We heard from various other life insurance agents AFTER we submitted the policy that it was a bad move to choose ***. They even sponsored themselves to be a #1 for life insurance on consumeradvocate.org. Always read the BBB for companies. They resort to paying out others to make themselves seem better instead of fixing the issues at hand. DO NOT DO BUSINESS WITH THEM. This will save you from a headache. It's sad seeing how many people are unable to collect the benefit entitled to them based on the reviews from this site.

    • Sonja V

      Date: 03/17/2023

      I applied for a 10 year ****% annuity back in December 22nd of 2022 through an Agent from ****.I was sent paperwork to sign which I did with signature on declaration page and all. Then I was told the agent need to get his Licensure for this particular annuity which was done start of February, Then the agent went on vacation (if he really did) till Feb 20th. On the 20 th the *** 10 year annuity for ****% still standing. The Agent tells me , oh one more review per ******************* (********* rep) then it will be issued end of next week (02/25/2022).Meanwhile on FEB 28 *** drops rate to ****% for 10 year annuity. I call my agent , hey the Rate dropped. He gets in contact with sales rep from *** and the Issuance guys telling me and also sent me the conversation threat to my phone. Yes we are holding for you ****% RATE.Fast forward to today 03/17/2021 the annuity is still not issued and per my account with the phone rep the annuity is at ****%. WHAT A SCAM, ..........BAIT AND SWITCH just happening right infront of me as I typing. HORRIBLE.!!!Now I am on hold to get the highes rep I can get to solve the Issue.They have my money since 01/03/2023.

    • Nysiah C

      Date: 03/11/2023

      Are they trained to not help people and not help you get to a solution ? Stolen iPhone almost 7+ months ago still no help on my $1000 phone. I need a supervisor or CEO they say theyll call me but never do !

    • Linda G

      Date: 01/27/2023

      Trying to collect on a death benefit annuity. This is a Valec annuity.It has been one lie after another for going on 3 months now. Sent me the wrong forms, couldn't find my forms, filled out the wrong forms, didn't get the faxed forms,check is in the mail, check will be automatically deposited, on hold forever....Oh, we found your forms, yes they were the right forms, will overnight a check, checks went out yesterday- And on and on and on.

    • Cheryl A

      Date: 01/13/2023

      I agree with customers' reviews. I have a retirement account with AIG, currently, ********** * *****. I submitted a withdrawal claim in 2021 and was informed that I would receive the refunds within 1-5 business. days The funds weren't deposited into my checking account. I submitted two separate withdrawal claims in 2022 and still haven't received the refund. I've contacted their office numerous times regarding receiving these funds the funds have not been deposited in my bank account. I tried to access the distribution information online but was denied access.
      I open the Alternative Benefit 457 (B) Plan in 1998, while employed at ****** **, in ******** *****. The interest received on the investment is worthless and the bare minimum or a scam. It's essential that I receive the small investment because I am homeless and unable to pay for essential services, including a phone bill that's needed for communication purposes.
      This isn't a retirement account but a made-for-profit scam. As things and people's mindsets change some corporations continue to practice the slavery mentality. The name has changed but their activities are still the same.

    • Christopher S

      Date: 01/03/2023

      Can you give them no stars? Called to transfer funds, got and followed instructions, then told it couldn't be processed. Then told I had to confer with an advisor that we have never met before they would release the money. Waited on phone for 48 minutes to get to customer service than another hour for supervisor. No reason except to try to stop me from making the transfer. Account lost 20% last year when market was down less than half that. Why would I stay?

    • Adriana C.

      Date: 12/14/2022

      I am wondering if the FBI really is investigating AIG because the reviews are terrible after reading it I realized that is correct exactly happens with other people,e happen to me I purchase travel insurance on 08/29/2022 and got my baggage lost, and never hardback from insurance after I open a claim and today is 12/15/2022 this company are a rip off the customer and collecting the money !!!!! this is not k.
      ******* ***** 

    • C. W.

      Date: 11/17/2022

      C. W.

      Date: 11/17/2022

      I bought three airline tickets for my family to travel in July 2022 from ****** Airlines, purchased in advance in May of 2022. Through the ****** Airline's checkout process, I was sold *** travel insurance that was supposed to cover cancelations or interruptions due to illness. Two of ** got COVID, just before we flew. The airline rescheduled two of our tickets for ** until we recovered. There were rescheduling fees and it cost ** an extra $400+. The two tickets were processed differently by the airline which resulted in one be covered and the other not, though the same thing happened to **. The ticket that was canceled first, and then rebooked was covered, but the ticket that was not canceled but just rescheduled for the same flight as the other ticket was not covered. The *** claims adjuster kindly explained that cancelations due to illness are a preflight benefit but rebooking due to illness is not. Interruptions are only a postflight benefit. It is soooooooo sooooo frustrating. *** did not meet their end of the deal, and clearly finds ways and loopholes to get out of fully taking care of their clients!

      American International Group, Inc. (AIG)

      Date: 12/28/2022

      We apologize for the inconvenience caused by the delay in processing your claim. We understand your claim has been escalated to issue the missing portion of the second ticket. A representative contacted you to advise that the claim has been resolved. Should you have any additional questions or concerns, please give us a call anytime at **************.

      C. W.

      Date: 12/28/2022

      I did get a follow up, and was reimbursed for the second ticket in the end.

    • Mark J

      Date: 11/10/2022

      ****** **********, the HVAC guys use this AGI for the warranty on their products. Both of these companies need to be reinvestigated as they are both in the business of ripping off the consumers! Can't even get into how bad these weasels are.

    American International Group, Inc. (AIG) is NOT a BBB Accredited Business.

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