We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Insurance Companies

MetLife, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Companies.

Reviews

This profile includes reviews for MetLife, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

MetLife, Inc. has 391 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.07

    Average of 340 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Reza K

      Date: 12/26/2024

      what happened to me
      I wished there was 0 star or negative number of stars.
      On August14/2024 I had a stroke. it is now 12/26. As soon as I was able to I filed a claim for a 10000 critical illness policy that i had with them, i sent about 100 pages of supporting documents including my doctors note with his signature and stamp and along with release of medical information signed to them.
      much later, about a month later when i call them they had put the whole thing on hold without notifying me, time for a laugh, they needed my Neurologist's signature on a form, had i not called them, I wouldn't know and they would void the claim, i guess that's what their intention was.
      I got the letter and some more document supporting that I had a stroke, it very much clearly says on there, I sent the said document via fax and via certified mail and haven/t yet heard anything.
      When i checked on line this morning seems as though they need more information or about to deny the claim, again I had stroke , I died and came back to life took me to hospital with an ambulance and the whole ball park , I am partially paralyzed on the right side of my body, in the meantime bills are coming from the ambulance about $1000 and many othe

    • CHRISTOPHER N

      Date: 12/17/2024

      Had a denied **** claim over the dated times. Even though it stated on the form there was " no end date". I refilled a new claim and it wont show up on the website. My 81 year old father needs my help and I feel helpless now. Run around from customer service is criminal to say the least. Right in time for the holidays also. Thanks for that.

    • Ralph D

      Date: 12/13/2024

      They denied me a discount on pet insurance having multiple policies my household My partner/significant other of over a decade. Same household address.Met the Deductible for dog 500 and cat 250. Went over a few dollars dog got nothing. Spent ***** on cat operation. Constant we are missing records. They are Not missing anything!! The Banfield was shown the 1st and 2nd missing information messages the vet sent the information directly to their email. Soap notes, vet notes, itemized bill etc. I've done this a lot this year 2024. Their site makes you submit multiple claims for uploads because normally only acceptd 3- 4 pages if lucky on the the 4th for records so to send everything it takes 3-5 ********* for my cat the got the full year of records requested. And they still are doing the 3 D's delay defer, and deny games...just like ************* and *********'s oblivious I'm now victim of typical tactics. Their is a reason they are not BBB members, with no ********* partner is handled well with Dental and vision MetLife. But this isn't the same ****************** is common for Pet Insurance to pull this stuff. I had a different cat and similar problem paying up when run over and cancelling and refund. Or long waits for reimbursement.Banfield in ********/Redmond Washington sent all the records and they are authorized share. They keep a log of records sent.I believe I am entitled to 80 to 90 percent the bill paid. So far this process has been delayed three times wrongly..

    • Anastasia H

      Date: 12/07/2024

      I was diagnosed with invasive ductal carcinoma in October 24. I immediately filed claim for both short term disability and critical illness. Since this process has begun I have been immensely stressed. I have two small children and we all know life and bills do not stop. My short term disability has been approved however there has been a huge disc***ancy in regards to never getting the money on the date it says or missing payments. For example website, app, and customer service **** all have different info. ***** case manager never calls back. Critical illness I was told approved on the 13th and payment 16th of November no payment. Every *** since has told me the same. On the 29th was told I needed a premium auth form reached out to my HR both on the line and informed it had been submitted. Then the *** says oh I see it will take another ten days to review a form. I sent in a form to my student loans for cancer and it was reviewed and approved the same day. This company is in the business of false advertisement (look up online how long a critical illness claim takes 10 days and says it simple) ?? they are in the business of taking your money but not holding up there end of the bargain. I am looking to file a grievance and get a lawyer to assist. Never go to this company. I have cancer and this is how they operate as a business. Insurance companies need to be looked into along with employee/company bonuses.

    • Sandra D

      Date: 12/05/2024

      I filed a claim for my pet and they came up with every reason not to pay. In the end, they decided I had not submitted my claim within the 90 day time frame - no exceptions. What a joke! Keep your money!

    • Kevin W

      Date: 12/04/2024

      Kevin W

      Date: 12/04/2024

      This company is a joke. I signed up for a an individual legal plan about three weeks ago. I can't get logged in to my account, and when I call, they redirect me to a link that doesn't work. It tells me they don't have my name in their database but then send me to this link that won't work or they tell me they don't handle that and give me another phone number to call. They're charging me $14.00 a month for the privilege of not being able to log in to my account. They're a horrible company.

      MetLife, Inc.

      Date: 12/11/2024

      Thank you for bringing this matter to our attention. We have contacted this customer directly by email to obtain additional information.

    • Eric S

      Date: 12/03/2024

      Eric S

      Date: 12/03/2024

      This company needs Government regulation. I have a Total Control Account with them and for three months I could not get an account statement online. They sent absolutely no notifications, either by mail or email, to inform customers of apparent changes they have made. I had to waste several hours trying to update my account and trying to talk to a real person. I believe they are violating consumer laws by not providing information on a person's account. Worst customer service I have seen. Do not do business with this company.

      MetLife, Inc.

      Date: 12/27/2024

      We have reviewed this information and have contacted the complainant directly under separate cover in response to the stated matter due to privacy concerns. We appreciate your assistance in bringing this matter to our attention.

    • Kim H

      Date: 12/03/2024

      Horrible experience!! Soo difficult to reach a person...had to give information 3x only to get hung up on then do again!!! And what used to be a simple procedure to borrow money is BEYOND IMPOSSIBLE INTENTIONALLY!!! And if you call the complaint line HAHAHA WHAT A JOKE!! It asks you what type of policy and CONVIENTLY doesn't HEAR YOU! But if you call back and say anything other than life insurance, isn't it amazing how you get right through! I've been with the company over 30 years and never experienced such frustration and lack of help. If it were any other type of policy, I would change it TODAY

    • Janet A

      Date: 12/03/2024

      This company has the worst customer service and you can never get anyone on the phone.They agents mock the customers on the phone and I pay a high price despite of being signed up through the ********* club.

    • Elizabeth S

      Date: 12/02/2024

      They have pitiful help for seniors who are not computer literate. You keep getting transferred to someone else and disconnected in the process. I have been on the phone for 4 hours so far today trying to get information to pay my bill that is never sent snail mail.

    MetLife, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.