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Business Profile

Investment Management

Webull Financial LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Investment Management.

Complaints

Customer Complaints Summary

  • 122 total complaints in the last 3 years.
  • 116 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/17/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Webull restricted my account from transferring the remaining fund (~$500) back to my bank account. Their customer service is unreachable, as I called 3 times, and waited for 40 mins each time. There's no waiting estimate time during the waiting.

    Business Response

    Date: 12/20/2024

    Hi ****** ,

    We are unable to discuss account specifics.  Please reach out to us directly for assistance. 

    Customer Answer

    Date: 12/24/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    The Reason I'm filing the complaints, is that I cannot contact you via phone call (where this is the only way provided to resolve 'my account being banned' issue). Your customer service is fully occupied, and I cannot reach out to you.

    I request you to call me ************ to resolve it. Otherwise this complaint will not be marked resolved. Thank you.

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ****** **




     

    Business Response

    Date: 01/03/2025

    Hi ******, 

     

    Our customer service team is available M-F from 9am ET to 4 pm ET.  You can reach us by email or in app messaging as well. Here is our contact information :

     

    ************************************************************

    *****************

    Customer Answer

    Date: 01/03/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    As I previously mentioned, your customer service is not reachable during the time window you provided. So that I just request a contact via phone call from your customer service.

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ****** **




     

  • Initial Complaint

    Date:12/13/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I appreciate webull's referral bonus program, and never had a problem until the promotion ending October 31st. I had enough friends sign up to earn the draw for 300 or *****, but the bonus didn't post. When I inquired, I was told the promotion ended on October 28, which is not accurate. It ended on October 31 and the new one began November 1.

    Business Response

    Date: 12/17/2024

    Hi ********, 

    We are unable to discuss account specific information.  Please reach out to customer service in the ********************** app. 

     

    Customer Answer

    Date: 12/18/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

    I already did that. **************** is saying the promotion ended on the 28th , which is not true. It ended on the 31st and the new one started 11/1.

    Im being cheated out of the bonus 

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ******** *******




     

    Customer Answer

    Date: 12/23/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     There is no chat id given. I've provided a screenshot of the chat though. Support told me the promotion ended on October 28th,  but it was until the 31st, and the new one started nov 1.

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ******** *******




     

    Business Response

    Date: 01/03/2025

    Hi ********,

     

    Per the conversation you provided, the promotion ended on the 28th of October. 

  • Initial Complaint

    Date:11/11/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I invest crypto currency dogecoin with webull. I am unable to see my balance which should be ****** dogecoin and am unable to sell it

    Business Response

    Date: 11/13/2024

    Hi *****, 

     

    Webull Financial doesnt offer cryptocurrency trading.  Please reach out to Webull Pay with any questions related to cryptocurrency. 

  • Initial Complaint

    Date:11/11/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please PERMANENTLY Delete my account. Also remove any and all my personal information you have in your system and on your server. Thank you for closing my account expeditiously.DOB ********** QUIT EMAILING ME

    Business Response

    Date: 11/13/2024

    Hi ******* 

     

    We are unable to discuss your account details here. If you need any assistance, please contact us directly.  You can follow this guide to close out any account you may have with us: ***********************************************************************

  • Initial Complaint

    Date:09/17/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i traded with them and could not get my money back until i reported to ***************

    Business Response

    Date: 09/17/2024

    Hi ***** 

     

    We are unable to discuss account specific details through this platform. Please reach us by phone-************ or *************************************************************************.

  • Initial Complaint

    Date:08/21/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I deposited money into webull in July/ august comes and they restrict my account and I sent in everything my bank statement , verified with the micro deposit and they keep canceling my request back of my funds . I keep contacting them and keep getting the run around. this is not ok for them to accept my money but refuse to transfer back to the account it came from because they dont want to

    Business Response

    Date: 08/27/2024

    Hi *****,

     

    We are unable to discuss account specific details through this platform. Please reach us by phone-************ or ************************************************.

  • Initial Complaint

    Date:07/03/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company webull said i had my account rejected but i put 1000$ in and took out 1000$ out. They sent me a notice out of the blue 3 months later saying I have to pay 75$ for no reason. Please investigate this matter. Webull message. i ******,We've already sent you a notification. We're looking into this further with our banking partner, however the transfer that was incorrectly marked as successful despite it being rejected was from April 9, 2024 for $100.Thank you.Sincerely,Throwing a random charge at my account without breaking any rules, transferring money in 1000$ took out 1000$ and now i am being charged 75$ because of *rejected transfer* No idea where this is happening. I believe they are trying to scam people out of their own money. No email notice was giving to me about this till 3 months later. Couldve been resolve 3 month ago. Please investigate this matter.

    Business Response

    Date: 08/18/2024

    Hi ******,

     

    We are unable to discuss account specific details through this platform. Please reach us by phone-************ or ************************************************.

  • Initial Complaint

    Date:06/10/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They always locked my money from withdraw to pay bills on time, I dont have any pending order they are not responding in chat in the app or by phone. They made my account only available during market hours from 9:30 AM to 2:30 PM. They only show me the lost after the market open some stocks go up during pet market or after market they hid it for not taking any action they always made me a loser. I need my money to be available for withdraw and pay for my lost $10000. Please let me know if it's the right platform to close their app or take other serious actions.

    Customer Answer

    Date: 06/17/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ********************



     

  • Initial Complaint

    Date:06/10/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My balance with WeBull has be $0 for years. No statements have been sent to me. I was suddenly charged $5, bringing my balance to -$5, and recently another $0.01 of negative interest in top. The reason for the charge - WeBull tried to send me a physical statement through the mail that was returned. They have my correct address, which I proved to them. No mail would have been returned. And at any rate, why are they sending me a statement for $0 out of the blue? I asked them to reverse the charge and close my account so this doesnt happen again. They have refused to reverse the charge and tell me I need to pay them $5.01 to close my account. ***** surprised at the poor business practices of WeBull. I would like for them to reverse all charges, bring my balance to $0 (as it had been for years) and immediately close my account to avoid this in the future.

    Customer Answer

    Date: 07/04/2024

    Better Business Bureau:

    At this time, I have not been contacted by Webull Financial LLC regarding complaint ID ********.

    Sincerely,

    ***********************

    Business Response

    Date: 08/18/2024

    Hi *******,

     

    We are unable to discuss account specific details through this platform. Please reach us by phone-************ or *************************************************************************.

    Business Response

    Date: 09/13/2024

    Hi *******,

     

    We are responding because you keep informing the BBB that your case is unresolved.  We have no way of assisting you through this platform as we can not verify who you are.  If you have any questions please feel free to contact us by phone-************ or *************************************************************************.

    Customer Answer

    Date: 09/23/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     I am marking this as unresolved because WeBull ignored my complaint for 2 months and the case was closed (this is back in early August, it's now late September). I already messaged through the WeBull platform and was told that your billing error would not be resolved. I resolved the issue myself by paying the fee placed on my account and closing it. 

    I'm not going to mark this case as resolved and help improve your BBB value. It was unresolved and WeBull's BBB profile should reflect that. Please stop opening it back up.

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ******* ****




     

  • Initial Complaint

    Date:05/10/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To whom it may concern I place a limit order at 10:26 & another order at 10:30 but neither contract was filled. I choice the contract. I didnt change the asking price but didnt filled neither contract. Didnt receive the 600$ a wouldve made. Spoken to ************* & still didnt get matter resolve. When it was the same price sale.

    Business Response

    Date: 08/18/2024

    Hi *******, 

     

    We are unable to discuss account specific details through this platform. Please reach us by phone-************ or *********************************

Webull Financial LLC is NOT a BBB Accredited Business.

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