Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ***********************. I have an *** with WeBull Financial and its been a terrible experience trying to get my current funds transferred to ***************************** Heres the issues Ive encountered. Webull acted like they didnt receive the first transfer letter, so I had to get another one sent. Then it wasnt good enough. They wanted a wet signature, which I sent back to my agent who presumably sent it to ***************************** Then WeBull is claiming they needed a gold medallion signature. Then I was notified today about the transfer being rejected because it was an electronic signature. This has dragged on about 2-3 months now. All this over around 1k worth. They are doing all the can to keep the funds. At this point they oughta transfer my funds free of charge, thereby waiving the $75 transfer fee.

  Business Response

  Date: 08/18/2024

  Hi *****,

  We are unable to discuss account specific details through this platform. Please reach us by phone-************ or *********************************

• Initial Complaint

  Date:04/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction Initiated: 04/24/2024 I am writing to express my extreme dissatisfaction with the service provided by WeBull Financial regarding a recent transaction. On April 24, 2024, I wired the amount of $296.69 to WeBull Financial. Regrettably, the transaction was not submitted correctly, and I was not properly informed of the result. It was 3rd party which I understand.Despite multiple attempts to contact your customer service department, I have received no response regarding the resolution of this issue. The lack of communication and failure to address my concerns is unacceptable and reflects poorly on the level of service provided by your company.As a result of this transaction error, I expect either the delivery of the promised service or a full refund of the amount wired. However, it seems that WeBull Financial has made no attempt to resolve this dispute, leaving me in a state of frustration and financial inconvenience.To expedite the resolution process, I kindly request that WeBull Financial promptly addresses this matter and provides me with a clear plan of action. Furthermore, I would appreciate it if you could provide me with an explanation related to this transaction to assist in tracking its progress.Failure to resolve this issue in a timely and satisfactory manner will force me to explore alternative avenues to seek restitution for the mishandling of my funds.I look forward to your prompt attention to this matter and a swift resolution. Acct # ******** Sincerely,******

  Business Response

  Date: 08/18/2024

  Hi ******* 
  
  

   

  We are unable to discuss account specific details through this platform. Please reach us by phone-###-###-#### or *********************************

• Initial Complaint

  Date:04/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Webull Financial LLC regarding unauthorized charges and lack of notification.I signed up for a Webull account in October/November 2023, and subsequently decided to cancel my account in December 2023. During my usage of the Webull platform, I was subscribed to a service called "Level 2 ******* TotalView)" for which I was being charged $2.99 per month.The issue arose when I realized that even after canceling my account, I continued to be charged this $2.99 fee. It came to my attention recently that these charges have been ongoing without my knowledge or consent. Not only was I never informed by Webull that they were continuing to withdraw funds from my account, but I also received no notification regarding the charges or the continuation of the subscription.Upon discovering these unauthorized charges, I promptly contacted Webull's customer service on Tuesday, 4/9, to request a refund for the charges incurred after the cancellation of my account. However, to my disappointment, I was met with refusal from their representatives to refund the amount.This lack of transparency and failure to cease charging me for a service I had canceled is unacceptable. I expect a full refund of all unauthorized charges and an explanation from Webull Financial LLC regarding their billing practices and failure to notify customers of ongoing charges.I urge the Better Business Bureau to investigate this matter thoroughly and take appropriate action against Webull Financial LLC to ensure that other consumers are not subjected to similar deceptive practices.Thank you for your attention to this matter.

  Business Response

  Date: 08/18/2024

  Hi *****,

   

  We are unable to discuss account specific details through this platform. Please reach us by phone-************ or ************************************************.

• Initial Complaint

  Date:04/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email (yes, an email) stating that Webull was unable to send me a statement of my account by email (duh?), and therefore they were sending me a paper statement and charging me $5 for it. This occurred initially in fall of 2023. I did not remember any such account, and when the statement arrived it showed I had no money in Webull but that now I owed them $5 for the statement. I ignored it and I received another such emailing early 2024. I called them and talked to someone who said they were a manager ******* the phones because they were short staffed. He told me he would fix the problem, eliminate the $5 charge and close the account. That was perfect and I was happy until today. I just now received the same original email with another $5 charge.

  Customer Answer

  Date: 05/06/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Webull Financial LLC regarding complaint ID ********.

  However, I did received another communication from this business with a repeat $5  charge identical to the charge listed in my complaint. I called them again and again I was told they would cancel the (now) $10 that they had charged me. That sounds good to me, but they have done this before with no follow through, so I am apprehensive. If they in fact cancel the $10 charge I will consider the issue resolved. 
  
  Sincerely,
  
  *************************

  
  

  Business Response

  Date: 08/18/2024

  Hi ******,

   

  We are unable to discuss account specific details through this platform. Please reach us by phone-************ or *************************************************************************.

  Business Response

  Date: 09/17/2024

  Hi ******,
  

  Please reach us by phone-************ or ************************************************************************* so we can assist. 

  Customer Answer

  Date: 09/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  they want to carry on a conversation with me and I want them out of my life  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** ******
  
  
  
  
   
  

• Initial Complaint

  Date:04/02/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transferred assets into Webull, removed those from the account and sold the remaining. Requested removal of the rest after waiting the settlement time and had to go through roughly 7 different types of verification including account statements from Fidelity, the group related to the transferred assets. After all these verifications and getting confirmation of information on call with Fidelity directly, account is still restricted. Webull is making up lies to prevent me from getting access to my own money because they don't have it. Suspicious activity? Then why release the first request? Need confirmation from Fidelity? They already gave it. Need to verify me? Pick any of the previous ones because I've done it and called in to reverify every day since!

  Customer Answer

  Date: 04/04/2024

  Better Business Bureau:
  
  I've managed to get the money.  It took getting Fidelity representatives on call to be witnesses, but it's resolved now.

  
  Sincerely,
  *************************
  
  
  
   
  

  
  

• Initial Complaint

  Date:02/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need my 1099-B tax form in a timely and reasonable manner. February 29th is not reasonable nor acceptable, especially when you have 6 transactions in a year. Changing the date from February 15th to the 29th is also unacceptable. My business and tax returns are being completely held up because the tax forms, which happens every year, are not being completed in a timely manner. I understand staffing issues or changing software, etc. but even when I contacted WeBull I was given the same generic chat text over and over again even when I asked to speak to someone higher up the chain. Its unreasonable, its ridiculous and quite honestly after I liquidate my single last position I will no longer be using WeBull along with recommending others to not use it as well. Bad experience, zero help and completely unacceptable timeline for those of us who wish to complete our taxes in a timely manner.

  Business Response

  Date: 08/18/2024

  Hi ********

   

  We are unable to discuss account specific details through this platform. Please reach us by phone-************ or *********************************

• Initial Complaint

  Date:02/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Webull gave a very short notice to get rid of all their ******* clients (emailed on Dec 21, said they would force liquidate stocks on Jan 15, ACH the money on Jan 22 and close the account on Jan 24) and its during Christmas, New Year and MLK Day, so everywhere was closed and the financial advisors were on vacation. Webull also stopped live chat function. I dont have a US bank (my old one failed). Webull didnt give a solution because they dont wire transfer to *****, or send a cheque out of the US.I tried online feedback many times but didnt get a solution. I called Webull on Dec 22. ***y said they hadnt discussed a solution yet. I asked her to call me back, but she didnt call. I looked up many US banks and tried to open accounts, but failed because Im not in the US now.I called again on Jan 16. Webull said they changed policy and wouldnt close my account. However, on Jan 26 at 15:57, they emailed that they would close my account on Feb 3. Only 5 business days left, and I called every day, but Mon - Thu, the withdraw function was frozen because they were transferring account type. ***y said it was their reason, so they would delay the account closure, but still closed my account on Feb 3. I received wire transfer on Feb 8.I lost huge amount of money and time due to Webulls force closure of my account.1. $60 USD wire transfer fee ($45 USD charged by Webull).2. Currency exchange loss. I didnt want to exchange the money. I tried many methods, and was only able to open a ******** account in Jan. *** exchange rate for selling USD is far lower than the central parity rate. I lost ******** * (****** - ******) = ****** CAD! When I exchange the fund back to USD, Ill even loss more *******. *** loss for force to sell the stocks at low points.4. *** huge amount of time (more than 20 hours) to call Webull, to research and try to open bank accounts.5. All the inconvenience, worry and mental damage.I ask Webull to reimburse all my lost. Thank you very much!

  Business Response

  Date: 08/18/2024

  Hi **,

   

  We are unable to discuss account specific details through this platform. Please reach us by phone-************ or ************************************************.

  Customer Answer

  Date: 08/27/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Webull replied after more than half a year, and didn't give a solution. They let me to contact their customer service. I did that many times before and there was no reimbursement.  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************
  
  
  
  
   
  

  Business Response

  Date: 08/28/2024

  Hi ** *****,

   

  We are unable to discuss your account through this platform.  If the Firm with any reimbursement, that would mean you are not entitled to any.  If you have an account with the Firm, please refer the the agreements and policy's you've signed when opening the account. 

  Customer Answer

  Date: 08/30/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  

  
  

  [Your Answer Here]

  
  

   There is no solution.

  
  

   

  
  

   

  
  

   

  
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  
  
  Sincerely,
  
  
  
  ** *****
  
  
  
  
  
  
  
  
  
   
  

• Initial Complaint

  Date:01/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Webull is holding 50k of my money that I want to deposite out. I originally was gonna use Webull for trading but the site was way to confusing to use so I decided to just take my money out. But they are making a big deal out of everything. They accused me of fraud and is holding my funds. They told me to contact my bank but my bank said they cant do anything and to work with the merchant. I am so annoyed I am gonna take Webull to court and the employee there was so rude he was just laughing with his coworker not even working and he said I was trying to commit fraud!

  Business Response

  Date: 08/18/2024

  Hi *******,

   

  We are unable to discuss account specific details through this platform. Please reach us by phone-************ or ************************************************.

• Initial Complaint

  Date:01/11/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just started to use this platform again and what a mistake that was. I have a margin account and cash account. I complained to a sup previously that I'm not getting a response to my messages on my cash account. he messaged once and stop responding. I spoke to a sup today explained throughly and her only response was what's the issue. WHO TRAINS AND HIRES THESE SUPS. THEY HAVE 0 COMPREHENSION HORRIBLE CUST SVC

  Business Response

  Date: 08/18/2024

  Hi ********

   

  We are unable to discuss account specific details through this platform. Please reach us by phone************* or *********************************

• Initial Complaint

  Date:11/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Webull financial restricted my account after I called them to fix a banking problem on my Webull account, ********************** is holding on to my money and asking for permission to get information from my other financial institution on a non secure way which I declined respectfully because Webull requested documents before I was able to even make the deposit to start with. Now Webull has restricted my account and wont release my money violating my rights.

  Business Response

  Date: 08/18/2024

  Hi ******,

   

  We are unable to discuss account specific details through this platform. Please reach us by phone-###-###-#### or email-***************************