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Business Profile

Investment Management

Webull Financial LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Investment Management.

Complaints

Customer Complaints Summary

  • 122 total complaints in the last 3 years.
  • 116 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/28/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A full asset transfer out of WeBull into my Fidelity account was completed nearly two months ago on October 3, 2023. Since then, both myself and Fidelity representatives have reached out to WeBull tens of times to request the cost basis information that is required to be updated, and WeBull and their clearing firm still have failed to provide this information to Fidelity. I have called, emailed, and spoken with an agent via the WeBull app on tens of occasions over the last month, and Fidelity reached out to them multiple times before that as well, all to no avail. In order to finally resolve this, I am requesting that WeBulls clearing firm send my accounts cost basis information to FIDELITY (not to me directly) as soon as possible.

    Customer Answer

    Date: 12/22/2023

    Better Business Bureau:

    At this time, I have not been contacted by Webull Financial LLC regarding complaint ID ********.

    Sincerely,

    *******************

    Business Response

    Date: 08/18/2024

    Hi *****,

     

    We are unable to discuss account specific details through this platform. Please reach us by phone-************ or ************************************************.

  • Initial Complaint

    Date:11/20/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had several thousand dollar worth of Crypto which i planed to hold over a several years hopping the value of asset will increase. this was after last correction in crypto market.recently following the increase in Crypto market i went to check my asset to realize my asset has been liquidated and transferred to another app! this has resulted a big loss to my hard earned money.Webull did not informed me directly beforehand regarding their plan. i feel my privacy and rights are violated.

    Business Response

    Date: 08/18/2024

    HI *****

     

    We are unable to discuss account specific details through this platform. Please reach us by phone-###-###-#### or *********************************

  • Initial Complaint

    Date:11/16/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 14th, I received an email from the company saying, "Recently our clearing firm was unable to send your account related documents using your current email on file, and was required to physically send a paper statement to your address. For this service, your account ******** was charged a paper statement fee of $5 on 11/13/2023. To update your email and avoid these charges in the future, please update your email immediately and reach out to us in help center so we can re-enroll you to electronic statement." I recveived this email at the same address they claim they could not sent to. I confirmed with the company on 11/14 that my email was correct and receiving email. They refuse to refund the $5. Furthermore, they restricted my account so that I cannot liquidate and close it, leaving me with no options for leaving the service or receiving a refund. We apologize for this inconvenience and thank you for choosing Webull. If you have any other questions, please contact us via help center. Sincerely,Webull Team

    Customer Answer

    Date: 12/11/2023

    Better Business Bureau:

    At this time, I have not been contacted by Webull Financial LLC regarding complaint ID ********.

    Sincerely,

    *******************************

    Business Response

    Date: 08/18/2024

    Hi *******

     

    We are unable to discuss account specific details through this platform. Please reach us by phone-###-###-#### or *********************************

  • Initial Complaint

    Date:11/03/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent a deposit, that was delivered and picked up and they keep telling me, they never got it.

    Business Response

    Date: 08/18/2024

    HI *******

     

    We are unable to discuss account specific details through this platform. Please reach us by phone-************ or *********************************

  • Initial Complaint

    Date:10/20/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I invested in Bitcoin under the impression if the market crashed or the money was somehow stolen or something unknown happened my investment was protected. Well, I invested in all this Bitcoin and tried to get my money out of the account as I saw the stock declining rapidly and was somehow locked out of my account due to system maintenance

    Business Response

    Date: 08/18/2024

    Hi ********

     

    We are unable to discuss account specific details through this platform. Please reach us by phone-************ or *********************************

  • Initial Complaint

    Date:10/18/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested to pull money out of my account and it showed it was pending but never hit and Webull said its not there concern

    Business Response

    Date: 08/18/2024

    Hi ****,

     

    We are unable to discuss account specific details through this platform. Please reach us by phone-************ or ************************************************.

  • Initial Complaint

    Date:10/02/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Not allowing close of accounts and transactions of my funds

    Business Response

    Date: 08/18/2024

    Hi ********,

     

    We are unable to discuss account specific details through this platform. Please reach us by phone-************ or ************************************************.

  • Initial Complaint

    Date:09/06/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was in possession of at least at 30 shares of **** There was a 10 to 1 reverse split. I now have 2 shares. I am legally entitled to 3. Webull is advising they sold off other fractional shares. Webull has taken the position "After checking with the clearing firm, the lent-out shares and others are in different types and they need to be processed separately. Thus, there will be no share to be issued. But you will still receive cash in lieu of the 0.2 and 0.8 shares. Once the clearing firm receives the cash in lieu from the ***** it will be credited to your account. Thank you."I want my shares, I am *********** at least 1 additional share and want that share. I have not received any compensation and all APE shares and additional *** shares have disapeeared.

    Business Response

    Date: 08/18/2024

    Hi *********,

     

    We are unable to discuss account specific details through this platform. Please reach us by phone-************ or ************************************************.

  • Initial Complaint

    Date:08/21/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I opened up a Webull trading account in 2020 for the purpose of purchasing crypto currency. I made *********** over time and let the account sit with the hope that over time the account would grow organically. A few months ago Webull changed all crypto transactions to it's new Webull Pay App and my account has DISAPPEARED. I have written to the company over a dozen times and they keep putting up roadblocks and new excuses why I can't find my account. It says my password is no good, but when I use it on the Webull Desktop it still works and the account that it is linked to still shows onthe desktop although they claim it is NOT a match for the app. This is OUTRAGEOUS.I just want to close the account and get my money (which is much less than I started with). They keep sending standard responses and I am begging them for someone to talk to, but I am rejected at every turn.

    Business Response

    Date: 08/18/2024

    HI *******,

     

    We are unable to discuss account specific details through this platform. Webull Financial does not hold any crypto assets, not allows trading of crypto assets.  Please contact Webull Pay. 

    Customer Answer

    Date: 08/20/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: they moved the crypto assets without my permission and made it extremely difficult to retrieve them from the third party.

    [Your Answer Here]

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *******************************




     

    Business Response

    Date: 08/27/2024

    We are unable to discuss account specific details through this platform. Webull Financial does not hold any crypto assets, or allows trading of crypto assets. Please contact Webull Pay. 

  • Initial Complaint

    Date:08/17/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm so disappointed with this company name is webull they deactivate my account for nonsense reason clearly this is unacceptable no response no nothing I want my account active

    Business Response

    Date: 08/18/2024

    Hi *****,

     

    We are unable to discuss account specific details through this platform. Please reach us by phone-************ or ************************************************.

Webull Financial LLC is NOT a BBB Accredited Business.

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