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Business Profile

Jewelry Stores

Diamonds International

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Diamonds International's headquarters and its corporate-owned locations. To view all corporate locations, see

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Diamonds International has 26 locations, listed below.

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    Customer Review Ratings

    4.53/5 stars

    Average of 355 Customer Reviews

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    Review Details

    • Review fromKatrina T

      Date: 05/24/2025

      5 stars
      ******** was very helpful and always timely in her responses.
    • Review fromNancy O

      Date: 05/22/2025

      5 stars
      I purchased a ring during a cruise from Diamonds International. Unfortunately, it was the wrong size, but I was offered the opportunity to send it to ******* to have it re-sized. My representative, ******* A, was very professional and kept me informed during every step of the process. The re-sized ring is perfect and you cannot tell where the additional gold was added. I will consider buying from Diamonds International again in the future.
    • Review fromJennifer P

      Date: 05/22/2025

      5 stars
      ******* C was amazing in helping me with my ring when a stone fell out. She made sure to walk me thru every step & was able to get the ring replaced & returned to me with no issues & even had a few extra progs attached to avoid another problem. Fantastic customer service. Wonderful attitude & compassionate.
    • Review fromAlexis U

      Date: 05/22/2025

      5 stars
      We purchased a beautiful ring and, unfortunately, encountered a small issue with it, we were a bit scared about going through the support process, but thanks to the amazing agent AIM33, our experience was smooth and hassle-free. Despite being located in the South of ******, we received a quick and efficient solution. A huge thank you to ***** for the outstanding support! We will definitely recommend Diamonds International to others. thank you :-)
    • Review fromLee M

      Date: 05/20/2025

      5 stars
      We visited a DI store while on our cruise in the islands. My husband bought be a gift, a beautiful ring for our **************** birthday. It needed sizing. I contacted DI **************** and spoke with "******* *****". She was wonderful. She walked me through their process, kept in close contact with me with updates. She was easy to reach and always replied quickly. I got my ring back in less time than expected. The workmanship was perfect. 5-star goes out to "******* *****" for her great customer service. She really tires hard to make her customer happy!
    • Review fromAndrew S

      Date: 05/18/2025

      5 stars
      W.N. was extremely helpful. She made sure I completely understood the process and the security around my purchase. Will definitely purchase from this company again!!
    • Review fromMichael D

      Date: 05/15/2025

      5 stars
      We had an AMAZING experience working with Aim33 at Diamonds International. We thought my wife's ring was missing a stone and she was very quick to respond to us. She gave us very good and specific instruction to go through the process of sending it to them to be evaluated. She also kept us up to date, almost daily on the progress. Everything went perfectly, and we received it back and it looks as beautiful as the day we purchased it almost a year ago. Thank you Aim33 for the amazing service you provided
    • Review fromCA R

      Date: 05/15/2025

      5 stars
      My husband purchased the Crown Light, Diamond International exclusive and it is absolutely beautiful..................................... I love it.***** *. gave us excellent customer service and was wonderful. She communicated the entire time which made us feel very comfortable. We will be back for our next purchase soon
    • Review fromLaurie M

      Date: 05/13/2025

      5 stars
      My husband purchased a gorgeous Tanzanite ring for my Birthday at DI in Cozumel while on a cruise. Unfortunately, a few weeks later, I noticed the ring was missing two small diamond melees from the setting. I immediately reached out to customer service and was promptly contacted by ******* ***** who was very kind and helpful and outlined the process to have the ring repaired. I was conveniently sent a prepaid ***** label for overnight shipping. ******* kept me informed every step of the way of the progress with the repair. I just received my ring via ***** overnight shipping and it's perfect again! While the situation wasn't ideal, things do happen, and DI provides EXCELLENT customer service! Thank you so much, ******* *****!
    • Review fromFred S D

      Date: 05/12/2025

      5 stars
      ***** with Diamonds international has been wonderful at my after the sale attention she is proficient and make sure that me as a customer is satisfied

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