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Business Profile

Jewelry Stores

Diamonds International

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Diamonds International's headquarters and its corporate-owned locations. To view all corporate locations, see

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Diamonds International has 26 locations, listed below.

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    Customer Review Ratings

    4.53

    Average of 355 Customer Reviews

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    Review Details

    • Dierdra R

      Date: 10/04/2024

      Dierdra R

      Date: 10/04/2024

      We worked with ***** to have a ring sized and she was absolutely amazing! Highly recommend!!!

      Diamonds International

      Date: 01/22/2025

      Dear ******* ******, 

      Thank you for taking the time to leave us such a fantastic review! Were happy to hear that you loved your recent experience at Diamonds International with ***** our customer service expert. 

      Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and look forward to welcoming you back into one of our jewelry boutiques on your next cruise! 

      Warmest regards, 
      Diamonds International **************** Team.

    • LaTia W

      Date: 10/03/2024

      LaTia W

      Date: 10/03/2024

      Experienced an issue with my engagement ring less than 2 weeks after purchase. Everyone involved was super helpful and understanding. Although it took several weeks to resolve the issue and ship me another ring, I was provided with regular updates. The staff at ******************* and ****** at headquarters were all super helpful and worked together to get me another ring.

      Diamonds International

      Date: 01/22/2025

      Dear ***** ****** *****, 

      Thank you for taking the time to leave us such a fantastic review! Were happy to hear that you loved your recent experience at Diamonds International with ****** our customer service expert and our Sawgrass ***** staff. 

      Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and look forward to welcoming you back into one of our jewelry boutiques on your next cruise! 

      Warmest regards, 
      Diamonds International **************** Team.

    • Connie C

      Date: 09/27/2024

      Connie C

      Date: 09/27/2024

      Bought a tanzanite bracelet on the ****** cruise ship. It was listed at a very high price and I ended up with a huge manager discount of $2300. Unfortunately the bracelet fell off my wrist 3 times but luckily was able to find it afterwards. The thing that is extremely upsetting is, I took the bracelet for an appraisal and the appraised value is $520.I then researched about tanzanite tennis bracelet online along with the company Diamond International. Please do not ignore the negative reviews as you can find lots of similar all over the internet. They are know for scamming people with overpriced or faulty items. Ive tried contacting ****** to return the bracelet with no help but sent running in circles. Now Im trying to dispute it with my credit card company which is also all kinds of circles and hoops. So be aware and AVOID them unless youre happy to pay up to 4x or more on an item. Even ********* sells an EFFY tanzanite bracelet for $500. Ridiculous.

      Diamonds International

      Date: 01/22/2025

      Dear ****** ****,  

      We are sorry to hear that you had a less-than-excellent experience with your purchase. We value you as a customer and always stand behind the luxury products that we sell. 

      Please note that our policy has a 30 days window for our guests to provide an appraisal. This appraisal must be completed by an independent credentialled appraiser affiliated with a national or international appraisal association. The independent appraiser can not be affiliated with either buying or selling gems or jewelry.

      After looking through our system, we see no records of any attempts from you to get in touch with Diamonds International to inform us of the issue or us to give us a chance to rectify this matter.  

      For any future purposes issues, please contact our customer service department in the ** and we will be more than happy to assist you then.

      Sincerely, 
      ******************* Team

    • Stacy M

      Date: 09/26/2024

      Stacy M

      Date: 09/26/2024

      We had to send my engagement ring for a repair. ******* *. was wonderful she let us know the process step by step. She put our minds at ease.

      Diamonds International

      Date: 01/22/2025

      Hi ***** ****, 

      Thank you for taking the time to leave us such a fantastic review! Were happy to hear that you loved your recent experience at Diamonds International with ******* A our customer service expert. 

      Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and look forward to welcoming you back into one of our jewelry boutiques on your next cruise! 

      Warmest regards, 
      Diamonds International **************** Team.

    • Elizabeth L

      Date: 09/26/2024

      Elizabeth L

      Date: 09/26/2024

      I went on a cruise with my husband and family where my husband purchased a new diamond ring for me for my 60th birthday. Two months after having the ring the top of the ring somehow broke off. I contacted Diamonds International as well as my insurance company to file a claim as I thought for sure it would not be covered by the company. I spoke with ******* *. from DI and she was so very helpful from day one. She kept in contact with me from the beginning. She would email me promptly to give me updates and then finally she contacted me with the great news that DI was going to replace the ring to me at no cost to me! What great customer service! I will definitely recommend DI and if you ever have an issue, hopefully not, I would hope that you get ******* *. to help with your case.

      Diamonds International

      Date: 01/22/2025

      Dear ********* *****, 

      Thank you for taking the time to leave us such a fantastic review! Were happy to hear that you loved your recent experience at Diamonds International with ******* *. our customer service expert.

      Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and look forward to welcoming you back into one of our jewelry boutiques on your next cruise! 

      Warmest regards, 
      Diamonds International **************** Team.

    • Chris B

      Date: 09/20/2024

      Chris B

      Date: 09/20/2024

      ***** fell out of my daughters ring. Diamonds International and ******* *. Made the repair process simple. The ring looks as good as new.

      Diamonds International

      Date: 01/22/2025

      Dear *********** ******,

      Thank you for taking the time to leave us such a fantastic review! Were happy to hear that you loved your recent experience at Diamonds International with ******* A our customer service expert. ******* *.

      Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and look forward to welcoming you back into one of our jewelry boutiques on your next cruise! 

      Warmest regards, 
      Diamonds International **************** Team.

    • Donna S

      Date: 09/19/2024

      Donna S

      Date: 09/19/2024

      I purchased a silver tanzanite bracelet on a msc cruise in the ************** from diamond international. They told me the price was 399 and I would get a 100 off discount from ******** on msc seascape. I got home and looked them up to see my bracelet was for sale on their website for 299. They are not honest and I will never purchase anything else from this company again. I am a avid cruiser and I just might protest in front of their store the next cruise I take.

      Diamonds International

      Date: 01/22/2025

      Dear ***** ******,

      We are sorry to hear that you had a less-than-excellent experience with your recent purchase. We value you as a customer and always stand behind the luxury products that we sell. 

      We see no records of any attempts from you to get in touch with our customer service team to give us a chance to rectify this matter for you.

      For any future purposes issues, please contact our customer service department in the ** and we will be more than happy to assist you then.

      Sincerely, 
      Di **************** Team

    • Wendy F

      Date: 09/19/2024

      Wendy F

      Date: 09/19/2024

      Great service. Securely mailed my ring for resizing. Great communication with me every step of the way.

      Diamonds International

      Date: 01/22/2025

      Dear *****,********, 

      For us at Diamonds International customer satisfaction, service, and quality are of paramount importance. Thank you for taking the time to leave us such a great review! Were happy to hear about your recent experience at the Diamonds International store and with our customer service expert ******.

      Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback and look forward to welcoming you back into one of our jewelry boutiques on your next cruise or trip.

      Warmest Regards, 
      Diamonds International Customer Service

    • Minnette F

      Date: 09/17/2024

      Minnette F

      Date: 09/17/2024

      Excellent Customer Service Provided
      I purchased a beautiful necklace that needed to be sent to my home address out of state. I was contacted by Adrian several times and received great customer service. Thank you for the followup and for making my customer experience positive!

      Diamonds International

      Date: 01/22/2025

      Hi ******** ******,

      For us at Diamonds International customer satisfaction, service, and quality are of paramount importance. Thank you for taking the time to leave us such a great review! Were happy to hear about your recent experience at the Diamonds International store and with our customer service expert ******.

      Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback and look forward to welcoming you back into one of our jewelry boutiques on your next cruise or trip.


      Warmest Regards, 
      Diamonds International Customer Service

    • Jessica F

      Date: 09/17/2024

      Jessica F

      Date: 09/17/2024

      ****** at diamonds *** was wonderful to work with. Stayed in touch with me the whole process of my ring getting sized. Informed me of all tracking and step by step shipping. Amazing customer service! B

      Diamonds International

      Date: 01/22/2025

      Dear ******* *********, 

      For us at Diamonds International customer satisfaction, service, and quality are of paramount importance. Thank you for taking the time to leave us such a fantastic review! Were happy to hear about your recent experience with Diamonds International customer service expert ******. 

      Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback and look forward to welcoming you back into one of our jewelry boutiques on your next cruise or trip.

      Best wishes,
      Diamonds International **************** Team.

    Diamonds International is NOT a BBB Accredited Business.

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