Complaints

This profile includes complaints for Nielsen's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Nielsen

  675 6th Avenue Fl 3 New York, NY 10011

  
• 

  The Nielsen Co.

  250 East 5th Street Floor 9 Cincinnati, OH 45202

• 

  Nielsen

  3308 Badgett Sisters Parkway Yanceyville, NC 27379-9045

• 

  The Nielsen Company, B.V.

  1083 Shotgun Road Sunrise, FL 33326

• 

  Nielsen

  532 Mayfair Lane Naperville, IL 60565-5387

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/29/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today there was an uninvited person coming with flowers to my apartment insisting to install something that I am not interested in. It is becoming a harassment and violates my privacy. I am concerned about safety as well. Totally unaccetable. I have already got multiple mails asking me to participate in their survey. I am not interested in this survey. Please make them stop! Thank you.

  

  Business Response

  Date: 03/30/2023

  Sorry for the inconvenience

  Information added to our Do Not Contact list

• Initial Complaint

  Date:02/28/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  participated in 3 requested on line surveys with a promise of $15.00 gift card for each. received report of money paid but can't redeem them or find anyone who even knows what they are participated in 3 requested on line surveys w/promise of $15.00 for each survey . received notice that I received the 3 payments but can find no way to redeem them or anyone who knows what they are!!!$

  

  Business Response

  Date: 03/07/2023

  We are reaching out to Art for more information about the completed surveys, still waiting for the response

  Customer Answer

  Date: 03/09/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **************
  
  
  
   
  
  

• Initial Complaint

  Date:02/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is becoming a harassment. They have mailed me multiple times asking me to participate in their survey. My lack of response should be my answer that I am not interested. They are now showing up at my house. Three times in about a 1 week, uninvited and now making me feel unsafe in my own house leaving me *****************. This is taking a very unwelcome and harassing turn. Please make them stop. I have them on my video security for each visit.

  

  Business Response

  Date: 02/27/2023

  Hi, 

   

  I'm not the right person to provide the best service.  Can you please reassign this to ***************************** at *************************************************?  Thank you. 

  

  Business Response

  Date: 03/09/2023

  Information updated in our Do Not Contact system, some correspondence may still arrive if it was sent prior 03/10/2023

  Customer Answer

  Date: 03/09/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************
  
  
  
   
  
  

• Initial Complaint

  Date:02/23/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December 2022 I completed a very lengthy online survey (Access Code ************) which Nielsen said would earn me a $10 electronic gift card. I have contacted their customer service rep ******* at least 4 times since and they just respond saying they will send it to my E-Mail address, but nothing is sent.

  

  Business Response

  Date: 02/24/2023

  Hello, 

   

  The panelist experience is out top priority and we are actively working to identify this panelist and communicate with them to ensure they receive what they were promised.  Thank you for your patience as I am not typically the individual that handles these requests. 

  ****

  Customer Answer

  Date: 02/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, as long as they follow through and send me the $10 electronic gift card.  I do not fully understand how they cannot verify my participation by just looking up the access code.
  
  Sincerely,
  
  *****************************
  
  
  
   
  
  

• Initial Complaint

  Date:02/17/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sent a survey from Nielsen and was told I would receive a $30 cash gift if I finished the survey. When i finished the survey online they said I would get an email to receive my cash gift and I never got an email sent to me by them.

  Customer Answer

  Date: 02/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******** *****
  
  
  
   
  
  

• Initial Complaint

  Date:02/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/18/2022 I was promised a $20 check for completing a TV survey. I am still waiting.

  

  Business Response

  Date: 03/17/2023

  Hello

  Can you please provide detailed information about the survey completed to locate it in our records?

  Customer Answer

  Date: 04/06/2023

  You can close the case. I received a check.

• Initial Complaint

  Date:01/24/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nielsen will not stop calling me. I've had many conversations with them telling them to put me on their do-not-call list, and they absolutely refuse. Their "customer relations" department called me several times last night insisting that they did not have to stop calling me and that they would continue. I literally had to **** over the woman to tell her to stop calling me. I received another call just this morning. The main number is ************. The customer relations department number is ************. I consider the matter to now be harassment, and I don't know how to get them to stop calling me.

  

  Business Response

  Date: 02/27/2023

  Hi, 

  
  We are actively working on this complaint and ensuring the customer receives what they were promised.  
  

   

  Thanks,

  ********************* ************
  
  *** **********
  
  ******* 
  
  ************

  ***************

  Customer Answer

  Date: 02/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Nielsen has stopped calling me. Their response sounds like an automatic response because I was never "promised" anything other than the person in the "customer relations" department "promising" me that they were completely entitled to keep calling me and would keep doing so. But I have not received a call in several weeks.
  
  Sincerely,
  
  *******************************
  
  
  
   
  
  

• Initial Complaint

  Date:01/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I completed a survey for Nielsen and mailed it back to them on 11/23/22. I was supposed to get a check for $20 once they received the questionnaire. I never received my check.

  

  Business Response

  Date: 03/17/2023

  Hello

  Can you please provide detailed information about the completed survey in order to locate it in our records?

  Customer Answer

  Date: 03/23/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [The Nielsen survey requesting information on my TV viewing was from a *****************************, Chief Resource ******** *************************** See attached.  I mailed it back to Nielsen on 11/23/22 and never received my $20.  I called Nielsen and the lady said to allow 6 weeks and I had already at that time waited 7 weeks and still no payment.  it has now been 16 weeks and no $20 from *************************** This is fraudulant and unlawful.  At the very least i should get double the amount back.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Customer Answer

  Date: 03/31/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   Nielsen already had my current address when I filed this complaint.  Some lady kept calling me and didn't leave a message then called again and did leave a message.  I called her back and told her my address was correct on the BBB complaint form.  I asked for $40 because of all the delays and nonsense that Nielsen has put me through.  Then Nielsen sent me an email about this.  I told them to communicate through this BBB complaint form and not try to do a side deal.  I was supposed to get this money in December.  It is now April and no money.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  

  Business Response

  Date: 04/06/2023

  Hello 

  After confirming the correct address a check for $20 was mailed on 04/04/2023.
  We are sorry for the inconvenience, we are not able to issue a check with a different amount, the survey you participated in is for $20 as an appreciation gift.
  Please keep in mind that our surveys are completely voluntary, and the monetary gift is a token of appreciation for your participation.

• Initial Complaint

  Date:01/12/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sent two surveys from Nielsen in November, they asked me to record my radio use for a week and fill them out and promised to send me back $15 per each completed survey if I sent them back starting December 1st, 2022. My partner and I both filled them out and sent them back on 12/1/22. Since then I have received nothing back and its been over a month now. I would expect to be paid the $30 we were promised for filling out the surveys and dont understand why Nielsen lied about doing so.

  

  Business Response

  Date: 03/09/2023

  Good morning

  Our record shows that the check was mailed to the household on 12/27/2022 and cashed on 1/13/2023

  Regards
  

• Initial Complaint

  Date:01/12/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello BBB, I did the radio survey for Nielsen in the end of November and I was told I would get $15 check and I promptly mailed my postcard back and I still have not received it. When I call them they just hang up on me.

  

  Business Response

  Date: 03/09/2023

  Check for $15 was mailed on 01/10/2023

  Customer Answer

  Date: 03/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************