Complaints
This profile includes complaints for Nielsen's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 194 total complaints in the last 3 years.
- 39 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/27/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a mailing from Nielsen Ratings Media Study in June with 2- $1.00 bills and a promise for $5.00 more if I completed and mailed in the survey by July 6. I completed & mailed in the survey in June. On July 26 I received another request (with no money sent as promised) to complete another survey for $10.00. The letter is signed by *******************************, ********** Officer. I am requesting my $5.00 as promised which I did not receive or cash. Wonder why your BBB rating is 1.31 out of 5???!!!
Business Response
Date: 08/01/2023
Hello
Thank you for participating in our Nielsen Surveys, we received your completed survey on 07/18/23 and we process the incentive on 07/24, it should be arriving soon.
Please feel free to reach out directly if you have any questions or concerns
Customer Answer
Date: 08/02/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*********************************
Initial Complaint
Date:07/17/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I completed a media survey for Nielsen where they sent me cash in the mail for my response. I then received a request to fill out a radio station diary and $10 would be mailed to me. I filled out the diary and returned it. I have received a check for $10 but am concerned about depositing it as the address on the check does not match Nielsens website. The check address is: ********************************************************************************. Is this a valid check?Business Response
Date: 07/25/2023
Hello
Thank you for participate in our Nielsen Surveys
It is a valid check, and, it is a valid address, please call us if you need more information
Customer Answer
Date: 07/25/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.They confirmed the check and address are valid.
Sincerely,
*************************
Initial Complaint
Date:07/05/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I participated in a radio survey for a period of seven (7) days to be compensated. I sent all documents back for my household in early June and still no payment.Business Response
Date: 07/06/2023
Thank you for your participation in our Nielsen Surveys
Our records show a $45 check was processed on 06/272023, you should be receiving it within 7 business days, please reach out to us directly if you have any other questions or concernsInitial Complaint
Date:06/16/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a request in the mail to fill out radio listening surveys for a particular week. I would be paid $10 per family member that completed the survey. We sent in 3 completed surveys and received a check for $30. I deposited the check and it bounced. My bank charged me a $12 fee. So not only do I not have the $30, I'm out another $12. I have called Nielsen 3 times. I was told to send an email with the details, which I did on 5/30/23. I sent a second email through their website. When I called back, I was told they were working on the email. When I called today, 6/16/23, I was told that they would look into it.Business Response
Date: 06/20/2023
Hello
Thank you for your participation in the Nielsen Surveys, a check for $42 has been requested, we are sorry for the inconvenience, please give us a call if you have further questions
Initial Complaint
Date:06/14/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I participated last Nielsen survey. For everyone in the household. My sister lives at same address. Took the survey for radio stations. Im guessing.About 3-4 months ago. I mailed it back immediately. After that a lot of phone calls if I mailed it. Supposed to receive $10 each. (2) =$20. I personally have done several surveys *************. Just want it solved. I enjoy the surveys. Wish to continue. ******************************Business Response
Date: 06/20/2023
Hello
Thank you for your participation in the Nielsen Surveys, our records show the $20 was processed on 06/06/23, please let us know if you haven't received it
Initial Complaint
Date:06/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I did the radio survey back in April 2023 and still haven't received the money from the 3 packages that I sent back.Business Response
Date: 06/07/2023
Hello and thank you for participating in a Nielsen Survey
The check was processed on 05/30/2023, you should be receiving it anytime soon, please feel free to give us a call if you have any questions
Initial Complaint
Date:06/05/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Earlier this year I filled out a Mail-in survey stating that if I filled it out and sent it in I would receive a 40 dollar check. It has been about 4 or 5 months and the check has not arrived. I would very much like to get compensated for filling out the survey because I would normally not do it unless I was being paid. If you could please get this done for me I would appreciate it very much.Business Response
Date: 06/07/2023
Hello and thank you for participating in a Nielsen Survey
Our records indicate that we have not received your mail-returned survey. A promised [$20] check will be issued after we receive the survey
You may call ** to the phone number on the survey invitation if you would like instead to complete it over the phone, or if you have any questions regarding the surveyInitial Complaint
Date:05/26/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Approximately May 1, 2023 I received a phone call offering to compensate me for completing a survey (which I did over the phone). 1 week later I received an email with another survey and I completed it on line. I was compensated (as promised) for both surveys.Beginning May 15, 2023 I was inundated phone calls (average 5-6/day) from telemarketers and that trend has continued daily. I suspect it is more than a mere coincidence that the phone calls started within a few days of completing these surveys. In my opinion, whatever assurances you gave that my personal information would not be shared have been violated.I am formally requesting that this company remove all my information from their databases and that (if it exists) I be placed on a 'no call/do not contact' list.Business Response
Date: 06/06/2023
Hello
We are sorry for the inconvenience caused, we don't share your information with telemarketers, per your request your number was placed in our internal Do Not Contact list
Customer Answer
Date: 06/06/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***************
Initial Complaint
Date:05/19/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I send in two surveys in and they never send the $30 for each person plus they asked if I had kids I put yes 2 a boy and a girl between 2 and 4Business Response
Date: 05/24/2023
Hello
Our record indicate that the $30 check was processed on 05/02/23, if you haven't received already, you should be receiving it soon.
If you *** receive it in the next 10 business days, please call us directly and we will assist you
Thank you for your participation
Initial Complaint
Date:05/18/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I filled out a radio diary survey for them and have not received the 10 dollars I was promised. It's been about a month since I mailed the survey back.Business Response
Date: 05/24/2023
Hello
Our record indicate that the check was processed on 05/09/23, if you haven't received already, you should be receiving it soon.
Please feel free to call us directly if you don't receive it in the next 10 business days
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