Complaints
This profile includes complaints for Nielsen's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 194 total complaints in the last 3 years.
- 39 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/16/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I did the radio surveys by mail.. and still haven't received the check for doing them .. how long does it normally take.. I usually hear back soon when I do surveys.
Business Response
Date: 05/17/2023
Hello
Check for $40 gift was processed yesterday 05/16, and will be delivered to your address soon.
Thank you for your participation
Initial Complaint
Date:05/16/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Had problems with the equipment since installation. I unplugged it and within days a manager came to my door, and convinced me to keep the install and I would be compensated 100 payments instead of the 40 and I would get a gift card. I did get the 100, initially, and two gift cards. The first was as promised and the second was because their equipment fried my Roku box (took a few days for the card to even work). And this weekend I received a check for 25, not the 100. I spoke to a rep that same day, and was told I would be contacted Monday. Rep calls me, waiting for higher up approval this point now. Last two reps were annoyed that I called again, and I still dont have any answers. On top of it, I get multiple calls throughout the quarter and had to take some 30 minute survey, for 25 dollars. This has been a huge pain for Pennies. The only way to get a call back is to unplug their trackers. Wow. The field rep is wonderful, but I feel really disappointed on the upper level management lack of response. This seems to be a trend with Nielsen, promising money and not compensating. What a headache.Business Response
Date: 05/24/2023
Hello
We are sorry that your experience being a Nielsen home did not meet your expectations. After researching, our records indicate the incentive policy was followed as well as the documented responses from the manager and representatives. We encourage you to reach out if there remains any unresolved issues with your devices or expected incentives.
Initial Complaint
Date:05/12/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Our company sent a check to Nielsen in error. We have made multiple attempts in trying to retrieve the check back to our company, but Nielsen has not followed up with ** in an attempt to returning the check, and instead, cashed it on their end! I have attached all follow up attempts made. Shame on this company! We expect a refund back ASAP; otherwise, we will take this matter to small claims court.Business Response
Date: 05/16/2023
Hello
We are sorry for the inconvenience, your complaint was escalated to the correct department and they will be reaching out directly to address and resolve this mistake
Thank you
Initial Complaint
Date:05/10/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We keep receiving letters and packages with money to participate, we do not want to participate. Today, someone called my father in law asking him to get us to participate. Please Stop, the answer is No!Business Response
Date: 05/10/2023
Hello
We are sorry for the inconvenience caused, your information was placed in our internal Do Not Contact list
Initial Complaint
Date:05/09/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Nielsen calls me several times a day from *************** days a week at all hours of the day and night. I have asked repeatedly for my number to be removed from their call list. I was told to submit my request in writing, which I did, to which a Nielsen rep responded that it wasn't the right email address for the department that has been calling me, BUT the rep couldn't give me the correct email address. The rep then told me to research the Nielsen web page! The calls and contact from Nielsen need to stop immediately after they confirm to me in writing that they have removed my information from their call lists.Business Response
Date: 05/10/2023
Hello
We are sorry for the inconvenience caused, you number was placed in our internal Do Not Contact list
Customer Answer
Date: 05/15/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*******************************
Initial Complaint
Date:05/08/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Received a survey booklet in the mail in August 2022, completed the survey online, never received the promised $20 payment.Business Response
Date: 05/10/2023
Hello
The $20 gift will be mailed to you soon, one representative will call you to confirm the address, last correspondence with the gift was returned as "bad address".
Thank you for your participation
Customer Answer
Date: 05/10/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me **for now** and the matter has been put on hold (as they promised to mail me at the end of June).
Sincerely,
**********
Initial Complaint
Date:05/04/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was sent a survey in the mail and I completed the survey with the promise that I would receive $20 compensation for completing it. I mailed the survey in and have not received payment. It has been several weeks. I was not able to find a way to contact the company regarding this concern.Business Response
Date: 05/05/2023
Hello
We found your survey participation, on 05/09/23 the system will reissue your check and will be mailed to your address, a representative from the team will reach out to your email so you can have our contact information.
Thank you
Initial Complaint
Date:05/04/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 5/1/2023 I received a message about a work from home opportunity with this company. However once j began speaking to them via teams, the interview seemed weird. They told me they'd pay my credit cards but I had to go buy Apple gift cards to get my work equipment. Anyways they sent me bank information and told me it wasn't a scam. Beware everyoneBusiness Response
Date: 05/05/2023
Hello
The Nielsen company does not recruit participants or employees this way, Nielsen will never ask for bank information or ask you to buy anything for **, unfortunately, looks like you are a victim of a scam.
Sorry we can't help, we suggest you file a Police reportCustomer Answer
Date: 05/10/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
**** ********
Initial Complaint
Date:05/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Over three months ago we told Nielsen that we were not interested at all in their ratings offer. They will not stop sending us marketing material or calling our phone at all times of day and night. We get calls everyday and it needs to stop.Business Response
Date: 05/03/2023
Hello
Sorry for the inconvenience caused, information placed in our Do Not Contact list
Initial Complaint
Date:05/01/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
******* Ratings sent a packet, then later a person came to ask if we wanted to have the device in our home and collect reports. we did not want to, so we said no. They came back again and we said the same, and then months later they sent a different person and we kept saying no, and we don't want to be bothered and we don't want people to be sent here to ask us, when we already said no. But she said that they have to check every 6 months. Well, here is your advance notice that every 6 months into the future forever, we still don't want it.Business Response
Date: 05/01/2023
Hello
We are sorry for the inconvenience, your information was placed in our internal Do Not Contact (Do Not Visit, Do Not Mail) list
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