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Business Profile

Medical Lab and Testing

Fast Lab

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Lab and Testing.

Reviews

Customer Review Ratings

1.83

Average of 96 Customer Reviews

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Review Details

  • Jacqueline H

    Date: 02/20/2024

    Scam, scam, scam! I was led to believe that I was ordering a free covid test. Gave them my insurance info. I dont remember giving them my credit card number but a $199.99 charge has shown up on my statement from a medical supply place. I disputed it. Today I received the saliva testing kit in the mail.Didn't order it don't want it. From what I have read on all these complaints to the BBB I will probably be charged $325 even if I don't have the test run. Which I won't because I didn't order it!!!! I will not pay this company a dime! Please put these crooks out of business!!!!

  • Lance K

    Date: 02/15/2024

    Their website states they provide free Covid test kits, however, they bill you for the kits through your Insurance. $395 per test kit is outrageous and their website is false advertisement because they state the kit is FREE!!

  • Mensure N

    Date: 02/14/2024

    I am pregnant and my husband and I were talking about free government covid tests for future and several adds appeared on my social media. I clicked one of them. It was saying government is giving free tests again, check your eligibility asking my insurance information and I sent them. It says that I was approved and they will send my home covid test kit. I received one different looking test kit. It is from Fast lab, a company in ******** which I have never heard their name before. I thought it is a government test, but apparently it is not. It is something I should send them back to be tested, but I was not covid at all so I thought I will never use this test. I got an email from my insurance a week later I *********** from this company on 01/21/2024 and they are charging me $325. I called my insurance and wanted to deny the charge because it is fraud. I saw another charge later. I *********** from fast lab on 01/20/2024 which I did not even get another test on that date. I tried called them several times and they dont answer. I emailed them. I also tried to contacted to their chat system and somebody called ******* finally answered me saying the test I received is free, but I ordered 10 tests so they will come separately with no cost. I only ordered one, not 10 times. ******* said she will make sure they will not send me more and I should not be worried because the tests are free. Today, i saw 2 more claims each $325 for services I got 02/06 and 02/07/2024I did not get any tests or service from this company on these dates as well. I am pregnant and this is making me so much stress. I have been calling my insurance company to resolve this issue, but so far it has not been resolved and I have been charging $325 twice in a week from this fraud company. I am not sure how much I will ended up , but I can not afford this. This company should be stopped somehow not to scam others.

  • Tim P

    Date: 02/08/2024

    Fraudulent Co. I never requested getting all of these covid kits. Went to request free covid kit from the government and this web site came up. I am retired and on ********* I am sure that they are charging my ******** account. I am sending the 5 kits that you keep sending me back to Fast Labs and want them to STOP immediately!This *** is a scam and should be put out of business.

  • latoya h

    Date: 02/06/2024

    They are fraudulent, I ordered one free covid test that was advertised as free. Now they will not stop sending them and keep charging my insurance $325 for each kit. The number on the website is not available and no one responds to your messages.

  • Susan T

    Date: 02/05/2024

    Advertise for free Cocid test. Continued sending them without my consent and now is billing my insurance $325.00x3 for each...I will contact my insurance company although they denied the claim and confirm this is a scam.

  • Susan S

    Date: 02/05/2024

    I believe this company is a fraudulent scam. Offering free COVID tests that are extremely costly when sent through ********* My insurance denied the every 2 week - 2 tests . I believe its a garage in ***. Phone number does not work and sent to a chat where they ask you to play games . No contact available - neither phone or email . . I contacted my ***************** and reported fraud . I also blocked them on my email . 2 tests should not cost $500. ( what ***** said they were charging). Even OOP test at a pharmacy is only in the $100 range . And 2 OTC home tests at $25.00. Fraudulent advertising is detrimental to the elderly who dont have access to the internet . Or arent aware of phishing

  • Connie C

    Date: 02/03/2024

    I sent this note via Fast Lab (completely inadequate) chat line: "Please stop sending test kits to ===== ******, ** *****. Immediately stop billing our insurance company. We did not order the kits and do not want them. We have reported Fast Lab to the **************** fraud division and filed a complaint against Fast Lab with the ************** Better Business Bureau. "

  • Phyllis P

    Date: 02/02/2024

    Should be NO stars!!! We ordered 1 in November 2023 and are getting 4 a week! They dont stop! We dont want a test we have to return to be read. Cant stop them.Whos paying for these??? Its a scam!Medicare wont give us info. And AARP doesnt comment. They dont reply phone calls or emails.

  • Rachna J

    Date: 01/31/2024

    Fraudulent services. I had ordered 1 pcr test and the website said its free of cost to the customer. A week later they started sending me antigen kits after kits and charging my insurance company.I returned all the antigen kits and wrote than a letter stating not to send me anymore soce I did not order any. My insurance company denied all claims from them. At this point I don't know how much they are fraudulently going to bill me, as each kit costs about $ 325 or so which is an insanely ridiculous price.They should be fined and their business closed by the state.

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