Business Profile
Mental Health Services
TalkiatryThis business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
1.09/5 stars
Average of 104 Customer Reviews
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Review fromShlomo S
Date: 05/16/2023
1 starShlomo S
Date: 05/16/2023
This company is a nightmare keep away as far as possible theyll book an appointment and cancel without any reason. One you call them one person tells you your insurance is not active one person tells you the doctor ****** cant see you, everyone with a different excuse. They barely speak English and theyre extremely unprofessional and dishonest.Talkiatry
Date: 02/01/2024
We're sorry to hear this ******, but we appreciate you letting us know. Our team will be taking a look at this. Reach out to us at 833-351-TALK if you have any other concerns. We'd be happy to help.Review fromAlexis D
Date: 05/12/2023
1 starAlexis D
Date: 05/12/2023
Company is a complete scam. They inflate astrononomical absurd charges with no notice prior I purposely stayed in net work to have meds assessed as asked to do by my primary doctor to receive two $400 bills for 245 minute services with a useless psychiatrist who at the end of the second session said she is not the right fit for me and will send recommendations for further choices. *** sent emails and have been in contact with their customer service who will not elevate the calls regarding the fake inflated hundreds of dollars of fees for using their services to have them removed. I have sent appeals to my insurance company regarding their scam of a company. They will not help you no matter how many phone calls or emails you get or properly answer you on all the fake inflated fees that they charge on top of their appointments which I see from so many reviews wind up being unmatched to the customer after sessions are completed and charged. Run report these people it should be shut down. It is a horrible business where they take advantage of people in need of mental health assistance that should be covered by normal insurance standers as its always been in the past and they continue to scam and send a bill after bill of ridiculous charges and will not answer to any of them. Biggest scam Ive ever encountered in the medical arena ever. Georgia should be in jail, and the company should be blasted and pay back everybody who has been scammed. Run! What horrible human beings these people prove to be just floored.Talkiatry
Date: 02/01/2024
******, there are a lot of factors that can impact the cost. The best way to find out how much your care might cost is to contact your insurer and ask about your plans coverage for outpatient mental health treatment. Visit our online *********** at talkiatry.com/patient-pages/help-center if you have further questions.Review fromKristi T
Date: 05/08/2023
1 starKristi T
Date: 05/08/2023
Do not, I repeat, DO NOT use this company. The customer service, lack of response, lack of compassion, knowledge or care about their patients is mind blowing. My daughter had an urgent medical emergency due to a reaction from meds that caused seratonin syndrome which if severe could be fatal. Took my daughter to the *** ** doctors aren't familiar with as a psychiatrist would be. ** doctor told me to contact the psychiatrist and get some guidance and go from there b/c all else with my daughter was stable. I called 1st thing Friday morning explaining the urgency, no call back. Called again Saturday morning. Was told it was early in the morning, it is marked high priority again and would get a call back from the team or the clinician. They were about to close and no call. I called again. Was told clinician only works week days and they can't help me. Needless to say, I lost it. I told them to find me a doctor, any doctor on staff and have them speak to me as this is an urgent matter. They put me on hold and said they reached out to everyone and unfortunately there is nothing they can do. Told them if anything happens to my daughter I will *** for medical malpractice. If you are having an emergency and you go to the ** like they tell you, they don't care if you live or die. They just go about their weekend. This company will only take your money and have no regard for helping people or human life. STAY FAR AWAY FROM THIS COMPANY. I will never trust a Dr. the same thanks to them. You have to be your own advocate or in this case your childs. My child literally couldn't function or keep eyes open. It is Monday and received an email from Dr. saying I told you I only work 3 days a week but how is she?!?! REALLY?! DO BETT**.....Doctors should help people and build trust, not the opposite. Can't say it enough..they may treat you, but if there is an emergency, you are on your own. Get a Dr. you can trust as it won't be with this company!Talkiatry
Date: 02/01/2024
We want to thank you for sharing your feedback and want to apologize for our delay in responding to your review on the Better Business Bureaus website. Going forward, we will prioritize responding to feedback to prevent this situation from arising in the future. We hope that your concern has been addressed, if not, please allow us to do so.Review fromScott F
Date: 04/30/2023
1 starScott F
Date: 04/30/2023
I only gave 1 star. because you cant submit 0 stars. I wish I had read these reviews first because as many have stated this company has 0 ethical or moral standards when it comes to billing and patient care. This is EVIDENT as the same issues of s******* patients over continues to this day years later after similar complaints. I started with Talkiatry while I had full insurance through United Healthcare. I was let go just before Christmas and my insurance terminated a few days later on 1/1. I cancelled my upcoming appts and was told I could reschedule them when I had my new insurance. I received unemployment and medical assistance through Keystone First. I called Talkiatry to see if my new insurance was covered and explained the insurance would be effective 2/1 and I'd have a card a week later. I was told YES I WAS COVERED and that I would need to submit my card to them when I got it. Great, set my appointments back up.A few weeks later, after attending a few appointments I submitted my card and was promptly told I was NOT COVERED. A week later I got a notice from United Healthcare because their billing ***** KNOWING I NO LONGER HAD THAT INSURANCE, had tried to bill them for services with they obviously declined and said the patient would be responsible. Seems fraudulent to me. So I tried emailing their support and got nowhere. Then I called and spent almost an hour repeating myself in circles to someone who could barely repeat what I just said, back to me in English. Another ticket was followed, along with multiple please from me to do whats right as I cannot afford a $270 bill for a **************************************************** $25. Im out of work and this company is trying to ROB me since they can't bill my old insurance for they're mistake. They are the ones culpable, if they know what that even means.DO NOT USE TALKIATRY. Use Talkspace or someone reputable as this companies reputation is clearly trash.Talkiatry
Date: 02/01/2024
We want to thank you for sharing your feedback and want to apologize for our delay in responding to your review on the Better Business Bureaus website. Going forward, we will prioritize responding to feedback to prevent this situation from arising in the future. We hope that your concern has been addressed, if not, please allow us to do so.Review fromLinda G
Date: 04/21/2023
1 starLinda G
Date: 04/21/2023
Two appointments I have had caused extreme frustration due to their network izsues which exaperates my condition. Twice today I couldn't get into my appointment due to network issues again. Someone called to reschedule and I was told ****** has issue's. I asked to reschedule for next week and he said next week doesn't change their network issues. I canceled my appointment and now they want to charge me. The sights *****Talkiatry
Date: 02/01/2024
We want to thank you for sharing your feedback and want to apologize for our delay in responding to your review on the Better Business Bureaus website. Going forward, we will prioritize responding to feedback to prevent this situation from arising in the future. We hope that your concern has been addressed, if not, please allow us to do so.Review fromChristopher K
Date: 04/12/2023
1 starChristopher K
Date: 04/12/2023
They need to be shut down. They are a joke and are causing people who need help to be even worse. The customer service people who are in another country find suicide funny and laughed when told this is why theirs people commenting suicide because they cant get help even though theyve tried and tried to get a appointment. They charge you for appointments they cancel even though you get messages saying you have a appointment then they cancel it 2 min after the apt but wont let you join or call the dr for the appointment. When you call the number to Dr ****** you get a call center in another country ive have get to speak to anyone in ******* or that knows whats going on. They are also going against insurance regulations and should be held responsible. You cant own a business in the healthcare field and be able to do what their doing its a joke to the medical community.Talkiatry
Date: 02/01/2024
We appreciate you reaching out. Please contact us at ******************************** if you would like to talk this through.Review fromSimone L
Date: 04/02/2023
1 starSimone L
Date: 04/02/2023
Horrible company! They use illegal billing practices to overcharge patients and then send collection agencies after them. I even saw on social media they laid off over 100+ employees with no notice plus the other negative reviews from patients and other employees(including the Doctors)! I would not use their services, they do not deserve to be in business!Talkiatry
Date: 02/01/2024
We want to thank you for sharing your feedback and want to apologize for our delay in responding to your review on the Better Business Bureaus website. Going forward, we will prioritize responding to feedback to prevent this situation from arising in the future. We hope that your concern has been addressed, if not, please allow us to do so.Review fromKari C
Date: 03/30/2023
1 starKari C
Date: 03/30/2023
Claim to accept insurance yet they code their bills in such a way that results in the consumer spending $900 out of pocket for one, 50 minute virtual appointment and one blood test that was ordered. I am disputing the second bill I received and was told I would get a call from someone in billing within 48 hours, 3 days ago. This company lies one after the next. I never received a call or an email reply. This company is preying on those in need of mental health services. Their annual net profit is over $10M. Keep that in mind when choosing to use this service.Talkiatry
Date: 02/01/2024
Hi, ****. We've partnered with major insurers to make psychiatry more accessible, but a patient's final cost depends on their coverage. The best way to find out how much your care might cost is to contact your insurer and ask about your plans coverage for outpatient mental health treatment. Visit our online *********** at talkiatry.com/patient-pages/help-center if you have further questions.Review fromJessica M
Date: 03/27/2023
1 starJessica M
Date: 03/27/2023
I would give 0 star if I could. Had one appointment with a psychiatrist who questioned me for 55 minutes only to tell me that she cant proceed with treatment until I agree to take a drug test every month, simply because I smoke weed socially/ on occasion. She refused to treat me and wasted an hour of my time. The WORST part and the reason Im writing this review is because after the initial appointment I received a bill for $359! I had already submitted my insurance when I took the appointment and then called to resubmit it again. No response back other than an email saying my ticket was closed. I did this entire cycle again in the month of February. Now its March and I got another bill in the mail, I call and they tell me that I had a deductible for my insurance. Mind you I have already found another psychiatrist through skypiatry and am being billed my $25 copay per my insurance. CLEARLY they are coding the visits incorrectly and have no idea what theyre doing. Im on hold with an agent now and am refusing to hang up, since they said I could call back at the next billing cycle once I get another bill. They have escalated my ticket to the billing department and I guess I will see in a few days if the issue is resolved. Youve been warned!Talkiatry
Date: 02/01/2024
Our doctors prescribe medications based on a clinical assessment of each patient's needs.Review fromRachel R
Date: 02/15/2023
1 starRachel R
Date: 02/15/2023
This company is a nightmare. Do not trust them or even bother with them. This company will 100% give you mental health problemsas if you didnt already have them. Took forever to get an actual appointment as they kept cancelling and rescheduling . They checked my insurance and stated they were in network then sent me the entire bill calls get dropped when trying to talk to customer service about bill and emails go unanswered until I threatened to report the to the BBB. This website is a SCAMbe warned!Talkiatry
Date: 02/01/2024
We want to thank you for sharing your feedback and want to apologize for our delay in responding to your review on the Better Business Bureaus website. Going forward, we will prioritize responding to feedback to prevent this situation from arising in the future. We hope that your concern has been addressed, if not, please allow us to do so.
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