Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/28/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am experiencing multiple issues with my depop account and contacted many times and have yet to receive any restorative resolution or response. I am a very consistent and active seller on depop but has not allowed me to upload any proper formatting pictures to my listings, causing a hold on my listing status. In addition, my account/listings visibility since more than 6 months ago has raised a drastic decline without explanation; Despite maintaining consistent, high-quality listings and engagement; my sales and views have dropped by over 50% to date. This has caused great frustration given with no explanation and response for any unfair business practices without justification, contradicting Depop's commitment to equal opportunity rights for ********** requesting for Depop to please fix my listings feature malfunction and restore the status in my account and listings engagement visibility.I have provided all details, including screen recordings and picture attachments.Thank you!

• Initial Complaint

  Date:01/28/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello there,I have been on an ongoing battle with Depop for they charged my card for an order that they flagged as fraud. Even though I went through the necessary procedures to rectify the situation, I have been told that I will not be receiving a refund. I do not have tracking information, I do not have the items, and no one from Depop is resolving the situation. I am in rightful position (while also respecting their policies) that they are to offer me a refund. It is now 1/24/2025 and have been trying to get a refund since 12/2/2024.Please help me resolve this ************** soon,********

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Depop notified me that my bank information was changed on my account. I immediately got on and stated that wasnt me. They instead gave my balance of $14.76 to the hacker who broke in. I have contacted them at least 25 times since November of 2024. Each time I either get told they will escalate and I will hear back within 7 days. We are now going into month 3. On December 13 they put the money back in, however refuse to release the balance to me as it states zero balance for me. They have illegally sent this to an unauthorized uses against my complaints, and then stolen these funds from me. Now they will not respond or give me a phone number to call.

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold a dress on Depop to someone after having several discussions with the buyer sharing measurements even offering to meet with the buyer for a fitting.(have email evidence) buyer refused an insisted on The dress ecause if it did not fit she has a seamstress who could alter. Dress was shipped in perfect condition. The buy send photots a day after getting it with rips and holes in the dress. Depop refused to take my photos emails and evidence and is going to return the buyer the money and offer to return my ruined dress. The buyer has no recourse and I am left with a damaged dress. The buyer seamstress wasnt able to alter the dress and ruined the dress or the buyer couldnt fit and forced her way in it. This was a $1000 custom dress.

• Initial Complaint

  Date:01/27/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold an item on this platform and I have been trying to receive my funds since then. I sold an item Dec. 28th and the funds were available for me to transfer to my bank on Jan. 5th. I entered my bank information on the Depop app and due to technical issues on the app it did not allow me to enter my bank information. I then received a message saying I can not update my bank information for ******************************************* the same. I waited the 14 days, tried again on Jan. 20th and same issue. I contact help support and one person advise me to verify myself, which I've already completed and then I will be able to update my bank information. I contacted them several times since I've verified myself and now I'm being told I need to wait another 14 days. I have tried to explain to them that their app is having issues but no one is looking into the issue and just telling us to keep waiting. This is frustrating because the only option we have is through the app to update our bank information. Depop does not allow sellers to update bank information on the website, which this makes no sense. I can't speak to a live person and the only communication they allow is email. I need someone to fix this issue.

• Initial Complaint

  Date:01/23/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint to address serious misconduct by Depop, resulting in financial losses and unfair treatment. Depop mishandled my account by issuing unauthorized refunds, suspending my account without cause, and withholding funds without explanation. Despite repeated attempts to resolve the matter, Depop has ignored my communications.Account Details:Name: ******* ***** Depop Username: ********* Email: ****************** Nature of the Complaint:1.Unauthorized Refunds and Deliveries:Depop refunded these buyers despite proof of **************************** ***** #****************************** (delivered January 21,2025).@layae: Uni Uni, ***************** (Delivered 1/16/25).@genxilas: ***** #***************** (Delivered 1/15/25).*************: Uni Uni, #**************** (Delivered 1/21/25).********** ***** #****************************** (Delivered 1/2/25, buyer ignored return requests).2.Account Suspension:My account was suspended without prior notice, causing financial loss and disruption.3.Withheld Funds:Depop withheld my balance from completed transactions, and my bank was charged despite funds remaining in Depops control.4.Lack of Communication:Depop has ignored multiple attempts to resolve these ************ Violations:Depops actions constitute breach of contract, unjust enrichment, and negligence.Actions I Will Take:1.File complaints with the *** and CFPB.2.Pursue chargebacks through my bank.3.Take legal action in small claims court.Resolution Requested:1.Reverse unauthorized refunds.2.Restore my **************** my withheld funds.4.Compensate for financial and emotional damages.

  Customer Answer

  Date: 02/16/2025

  At this time, I have been contacted directly by Depop Inc. regarding complaint ID ********, however my complaint has NOT been resolved because:

  They refuse to reimburse me.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  ******* *****

• Initial Complaint

  Date:01/22/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a Depop account, email ********************** and user Findtosell,which was suspended for accidentally posting an item that violated their policy. I understand and agree with them on this however there was money still in my account which they owe me for sales I made and they have failed to transfer into my bank account. I have emailed them with no response. They have no number I can call to discuss the issue. All I want is them to transfer the balance in my Depop account to my bank.

• Initial Complaint

  Date:01/22/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a seller on Depop platform. They have suspended my account six times in the past two months, 5 times in the past month, 3 times in the past week due to an error of their system that automatically screens for listings that go against their policies. Their AI system to do this has flagged the wrong product as electronic SIX times when it is a airpod cover. Each time I have appealed the decision and they have accepted the appeal removed the violation and reopened my store. The last 3 times my store has been opened for hours only to be flagged again, receive another false violation, and suspend the store. I have requested to speak with a manager the last five times without any response. The response I do receive is a generic apology. Not only does this cost me money by the continual closure of my store, but it also has had a huge impact on my mental health causing me anxiety. I wrote a very long message in response to this last week, again requesting to be contacted by a manger and/or supervisor and asking them to take a look at their atomization so that it does not impact in error, again no response or acknowledgement to the extensive amount of times this has happened.

  Customer Answer

  Date: 02/18/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Depop Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ***** ******-*******
  

• Initial Complaint

  Date:01/20/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a former seller of Depop who sold five items totaling to $88 and I woke up on 12/10/24 to my account being randomly suspended. Depop told me to reach back out after 1/11/25 to gain access to my pending funds but wanted me to send my SSN/drivers license via email which I refused to do because its confidential information. It is now 1/18/25, they wont answer back and refused to unsuspend my account. I still dont have access to my funds either thats in my account.

• Initial Complaint

  Date:01/20/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold an item on depops platform and earned ****** when I first setup my account I used my apple email and set up 2 factor authentication to keep my account safe not only was someone able to get in my account and bypass ******* they were able to remove it and change things . Depop needs to address the security issues because I am and Im not playing about my money or my merchandise I received an email about it this am saying I need to log in and remover certain things and update info it stated ******* account was changed and I needed to change it upon checking it has not been changed and that is my bank account so why would need to change it depop is fishy idk if they are scamming people or the customer. They removed my listings and refunded the seller what generated me for my merchandise now the seller has my items and will receive his money back and Im out of my money and my merchandise and that is unacceptable I will sue if I have to because honestly this is failure on depops security system and I want my money or my merch emails attached tracking numbers and proof I did everything correctly and followed all Depops procedures they also stated I need to change the email that depop let me sign up with which is a legit iCloud email almost 18 days later when this happens they say the email I have signed up with cant be used to respond to the email that they sent me to respond to their requests scammy on depops end I want my money or my merch if I have to get a lawyer involved I will all over ****** dollars but its the principal to top it off if you dont resold within 48 with bank account details and things through an email they close you account which would make me lose access to my account sales listings sale info and pics but I got all of that before hand because depop got some iffy things going on with them this magically happens a day after my customer items get delivered and Im scheduled to be paid on Monday Im suing depop if got to