Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/15/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi BBB,I am a seller onDepop, myDepopID is Foxplant, myDepopemail is:*********************** On March, 24, 2023, I sold a dress onDepopto buyer ***************** On April, 24, the buyer said she had not received the dress. But **** confirmed that they delivered the dress to the correct address on March, 29.Depoptook my funds from this sale to refund the buyer, only offered me $20 which could not even cover my cost and my postage.Depopcould have asked the buyer to file stolen package report with the local police. Or refunded her from their own funds. InsteadDepopis leaving me without the merchandize, with out-of-pocket expenses for postage, and wasting my time with a token offer of compensation that wont cover my costs let alonemy time and effort.I read throughDepops DepopPayment Seller Protection policy (attachment 1) and found that what they did to me was against this policy.While I fulfilled all the requirements above to be protected against disputes or chargebacks and provided proofs, I did not get the protection asDepoppromised. Despite my several efforts to appeal to provide all monies due me, Depop has now become unresponsive.(Attachment 8: emails between me andDepop).My proof of shipping:Attachment 2: Copy of my shipping label Attachment 3: Shipment details from Pirateship.com (including tracking number,shipping label created time, sender and receivers name and address, package type, dimension, weight)Attachment 4: Phot of the dress and shipping label before I packed.Time of photo taken: 3/26/23, 11:49 PM My proof of delivery:Attachment 5: **** tracking showed delivery.Attachment 6: TheGPS coordinates of the delivery obtained from the ****verified it was delivered to the correct address.Attachment 7: Buyers address onDepops receipt.I have fulfilled my duty as a seller. Depopshould pay me $64.57 as promised.Looking forward to hear from you.*************

• Initial Complaint

  Date:05/15/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a Rouje ***** dress from a seller on Depop, however, when I received it I realized this was not an authentic dress. I compared the brand tags and wash tags to other Rouje dresses that I have and I noticed discrepancies between them. I promptly reached out to the Rouje to confirm if the dress was counterfeit and they confirmed it was a fake dress. PayPal allowed me to return the dress AT MY expense. I paid $16 for return shipping for a counterfeit dress. Either Depop or the seller should be responsible for return shipping as it is not my responsibility to pay to return a counterfeit dress.

• Initial Complaint

  Date:05/10/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been waiting for weeks for a credit to my bank account. The payment date estimated keeps moving on day by day without resolution. the item was delivered to the buyer on 16 March The estimated funds date was 20 April (but this has moved / changed at least 6 times) and is now 11 May. (Yesterday it was 9 May). The sale was made in $ for a total of $147.46. I messaged them on 18 April and they advised me to wait 10 days. I messaged them again on 5 May and have not received a response.

• Initial Complaint

  Date:04/20/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to file a complaint against Depop *** for their unethical and fraudulent business practices. Recently, on April 18th, I received an email notifying me that my account had been closed for a perceived violation of their Terms of Service (TOS). Despite my attempts to appeal this decision, I was denied and left with an outstanding balance of over $100, which Depop has refused to address or pay out.In multiple email exchanges, I have repeatedly asked for clarification on my outstanding balance, but Depop has refused to provide any information or address the issue. As a result of my account being banned, I am unable to confirm the amount owed to me. When I requested a printout of my sales to verify the payments owed, they ceased responding to my emails.Research has shown that this is not the first time Depop has engaged in such unethical business practices. They have a pattern of banning users and keeping their money, which is both illegal and fraudulent. I have submitted multiple tickets to Depop after they informed me that they would not be responding to my emails anymore.As a consumer, I firmly believe that I am owed the money, and Depop cannot simply steal it. I request that the Better Business Bureau investigate this matter and take appropriate action against Depop Inc. It is only fair that they be held accountable for their actions and that I receive the outstanding balance owed to me.In conclusion, I hope that you take this matter seriously and do everything in your power to help ensure that other consumers are not subjected to the same unethical and fraudulent practices as I have been by Depop Inc.Thank you for your attention to this matter.

  Customer Answer

  Date: 04/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  Date:04/13/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a purse off of Depop only to find out it was obviously a counterfeit item. I contacted Depop immediately as the seller I originally purchased it from had been banned from the platform. I attached proof of the bag being counterfeit. Depop originally responded to my claims but after I asked to be escalated and that I would be filing a police report, a **** fraud investigation, and an IC3 on the seller for distributing fake goods, Depop went completely silent for weeks. I also had asked if it were possible for me to contact the manufacturer of the bag to see if they were willing to state that they produced counterfeit goods. Silence until now. Today, I finally got a response from Depop, WEEKS later saying it was too late for me to submit further proof. This would not have been an issue if Depop had responded in a timely manner. Your negligence in my case has run me out of time. Depop is outright ignoring my request to be sent an email and phone number for Depop to forward my reports to. Depop is demanding I send the bag back over mail despite their policy stating that counterfeit items cannot be returned, which morally and legally is asking too much of me. Depop is claiming there is no proof that it is counterfeit and they need an admission from the seller. What counterfeit item trafficker in their right mind would admit to this? This is encouraging mail fraud and asking me to commit a crime, which I refuse to do on behalf of a company. I have loved using Depop, and I would not want this to come down to a chargeback on my card. Please resolve this.

  Customer Answer

  Date: 04/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************
  
  
  
   
  
  

• Initial Complaint

  Date:03/27/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 24th, the ****************** team reached out to me via email and informed me that my account was suspended because a seller I'd bought an item from didn't verify their paypal, and thus the payment I sent them was refunded to me after 30 business days. With no clear warning, they suspended my account, right after a buyer had bought an expensive item from me, and told me that all I needed to do to get unsuspended was to send Depop the payment via Paypal - via *Friends and Family.* If that's not shady, I don't know what is! The e-mail even looked like a scam, holding my account for ****** until I complied with this. I immediately sent the payment and complied with their instructions - I sent them the receipt and confirmed my paypal e-mail so they could check their records. The agent gave me a canned response simply confirming the date that the original transaction occurred and completely ignored my receipt! Just acted like I never paid them at all, and has been ignoring me for several days now! I've sent multiple follow up e-mails and to no avail. Depop is my only form of income as I'm disabled and my disability is incompatible with shift work. I've been out of work and out of sales for several days now! They won't respond to me, Depop support is notoriously unhelpful and the lazy agents give people who are very clearly asking for specific assistance canned, template responses.

• Initial Complaint

  Date:03/27/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good day I sold a pair of ***** sandals on Depop. I verified my PayPal is linked. I shipped via *** and verified with the buyer that it was received on March 10th. I waited 10 business days. My account says the money is in my depop account however it has not been released to PayPal. I subsequently reached out to depop 4 times and they have not returned my last attempts. I have now been waiting for my money several weeks. The number they have listed in Europe does not work. They are defrauding alot of American Citizens and at this time legal action should be sought. I am only asked for my money.

• Initial Complaint

  Date:03/16/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a pair of sandals on Depop for around $70. My husband then bought me a similar pair of shoes, so after wearing my Depop purchase ONCE, i decided to resell them in hopes to earn my money back. I ended up reselling them for $62.50, on which I only profitted $37.44. So, I was already out around $33, but at this point, I didn't mind.Soon after reselling these shoes that were in great condition and that I only wore once, the buyer messaged me and said they fell apart. I was apologetic obviously, but at this point, it was out of my control. She asked if she could involve Depop customer support, and I said yes. I figured that I could defend myself and that Depop would understand that these shoes were hardly in my possession before I resold them. I hoped that they would make it fair for the buyer and I.I later got an email from Depop stating that "they had not heard back from me" regarding the dispute that the buyer filed. What?? Maybe it went to my junk?? Ok, so I immediately responded with proof. I sent proof that I bought them on Depop originally, I explained that I wore them one time and they were fine, and I also sent a screenshot of the listing I bought the shoes from, which claimed they were in MINT CONDITION, so I claimed that they were in great condition on my listing. I expected that Depop would understand that I was really just a middle man between the first seller and this buyer.Without even acknowledging my response, Depop took $62.50 out of my bank account. Since then, I have sent them 6 emails over the span of a couple weeks with no response. I spent $70 on these shoes, and Depop took $62 out of my bank account, and I only made $37 on this sale -- so I am now out $95 on a pair of shoes that were advertised as mint condition to me, came to me as mint condition shoes, but were apparently not mint condition and I am paying the price for it. I want a refund for the $62 that Depop took after not acknowledging any of my proof.

  Customer Answer

  Date: 04/10/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Depop Inc. regarding complaint ID ********.
  
  Sincerely,
  
  *************************
  

• Initial Complaint

  Date:03/08/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I asked them to delete my account and had to send verification. Which I did Then I had to send a screenshot of my Apple ID and the app which I did Then I got asked the same questions from another name This continued for three days. I do not feel safe continuing to send this type of information when they are not doing anything about it. I want my account deleted and no longer want them contacting me I have verified my email both the email they contacted me from and the email on the account I have also sent screenshots of this and the app in my account and a picture of the app accepted on my phone as asked

• Initial Complaint

  Date:03/06/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pair of shoes from a buyer on this app ******** on 02/19 by 02/28 my shoe had not shipped when I tried to send the seller a message to find out status the seller had closed their account and now because I paid thru paypal I had to file a complaint via paypal and the seller provided a random delivery picture of two huge boxes at an address that is clearly not my address which doea not make any sense I paid $140 plus of my money for some shoes I never got! This is unfair and I need to get my money back.

  Customer Answer

  Date: 03/31/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Depop Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ***********************