Reviews

Review Details

• Review fromRachel P

  Date: 03/05/2025

  2 stars

  Rachel P

  Date: 03/05/2025

  Steaks thin and tough, chicken pkging not user friendly ( tearing, so you either have to repacked to keep in freezeror use right away) chicken tenders might as well be *****. ********* subscription after first delivery. Ill get my meat from local butchers where I can see it.

  Good Chop

  Date: 03/13/2025

  Hello ******! Thank you for taking the time to leave a review! It is a feedback like yours that helps us grow and improve! Your feedback is invaluable, and we're committed to addressing the isues you've raised. We completely understand your frustration with the quality of the steaks, the packaging issues with the chicken, and how that impacted your decision. We strive to provide our customers with the best, and it seems we missed the **** in your case. We want to assure you this is not at all the experience we want for you and we would love a chance to turn it arround!
  
  We can assure you that we take your concerns seriously. Please know that this is not the level of service we aspire to provide, and we apologize for any frustration this may have caused.
  
  We have checked our records using the email address ******************* provided in your review, and we can confirm that a full refund had been issued to compensate for this mishap. Know that we genuinely value your feedback, and we are committed to learning from this experience to ensure that we deliver the level of service that our customers expect and deserve. Your satisfaction is important to us so rest assured that this will be raised to our appropriate team.
  
  Furthermore, we would like to confirm that the Good Chop account associated with this email 
  ******************* has been canceled. This measure ensures that no further charges or deliveries will be processed. We truly appreciate your patience and understanding.
  
  

  Good Chop

  Date: 03/13/2025

  Hello ******! Thank you for taking the time to leave a review! It is a feedback like yours that helps us grow and improve! Your feedback is invaluable, and we're committed to addressing the isues you've raised. We completely understand your frustration with the quality of the steaks, the packaging issues with the chicken, and how that impacted your decision. We strive to provide our customers with the best, and it seems we missed the **** in your case. We want to assure you this is not at all the experience we want for you and we would love a chance to turn it arround!
  
  We can assure you that we take your concerns seriously. Please know that this is not the level of service we aspire to provide, and we apologize for any frustration this may have caused.
  
  We have checked our records using the email address ******************* provided in your review, and we can confirm that a full refund had been issued to compensate for this mishap. Know that we genuinely value your feedback, and we are committed to learning from this experience to ensure that we deliver the level of service that our customers expect and deserve. Your satisfaction is important to us so rest assured that this will be raised to our appropriate team.
  
  Furthermore, we would like to confirm that the Good Chop account associated with this email 
  ******************* has been canceled. This measure ensures that no further charges or deliveries will be processed. We truly appreciate your patience and understanding.
  
  

  Good Chop

  Date: 03/13/2025

  Hello ******! Thank you for taking the time to leave a review! It is a feedback like yours that helps us grow and improve! Your feedback is invaluable, and we're committed to addressing the isues you've raised. We completely understand your frustration with the quality of the steaks, the packaging issues with the chicken, and how that impacted your decision. We strive to provide our customers with the best, and it seems we missed the **** in your case. We want to assure you this is not at all the experience we want for you and we would love a chance to turn it arround!
  
  We can assure you that we take your concerns seriously. Please know that this is not the level of service we aspire to provide, and we apologize for any frustration this may have caused.
  
  We have checked our records using the email address ******************* provided in your review, and we can confirm that a full refund had been issued to compensate for this mishap. Know that we genuinely value your feedback, and we are committed to learning from this experience to ensure that we deliver the level of service that our customers expect and deserve. Your satisfaction is important to us so rest assured that this will be raised to our appropriate team.
  
  Furthermore, we would like to confirm that the Good Chop account associated with this email 
  ******************* has been canceled. This measure ensures that no further charges or deliveries will be processed. We truly appreciate your patience and understanding.
  
  

• Review fromHeriberto G

  Date: 02/27/2025

  1 star

  Heriberto G

  Date: 02/27/2025

  The worst , don't why fill out order form . They send you what ever they want , their steaks are so tough , have repeatedly canceled and they keep sending. DO NOT do business with this company.

  Good Chop

  Date: 03/03/2025

  Hello *********! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you this is not at all the experience we want for you and we would love a chance to turn it around!.
  
  As our esteemed customer, we strive to provide you with the best experience possible, and we're fully committed to resolving this issue. We've sent you a private email to address your concerns. We look forward to hearing back from you soon. 
  
   

• Review fromYvette B

  Date: 02/19/2025

  2 stars

  Yvette B

  Date: 02/19/2025

  **************** handled in ******* country where they could care less if your order is correct, was delayed or received thawed, representatives do not listen, constantly speak over you, respond verbatim from a binder provided, have little to no comprehension of any issue outside of the 3-ring binder provided - atrocious service by both supervisor and customer service representative

  Good Chop

  Date: 03/17/2025

  Hello ******! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! Your feedback is invaluable, and we're committed to addressing the issues you've raised.
  
  We are truly sorry to hear about the experience you've had with our customer service team. We can completely understand how frustrating it must have been to feel unheard and to receive such unsatisfactory service, especially when you're already dealing with issues like delayed or incorrect orders. Your concerns are incredibly important to us, and we deeply regret that we fell short of meeting your expectations. It is never our intention for you to feel disregarded or frustrated when reaching out for assistance, and we apologize for the way your concerns were handled.  We understand how vital it is to have your issues addressed by a representative who is both attentive and capable of offering a meaningful solution.
  
  We are so sorry to learn about your experience with receiving  your box a day late, incorrect orders. We are truly sorry as we are no longer able to request a replacement box, as it requires a specific lead time. Additionally, as explained by the previous representative, there have been multiple attempts to change the cuts, which further complicates the process.
  
  In line with your situation, we would like to address your concern(s). To rectify this, we want to reassure you that our team has already processed a full refund to compensate for this mishap.
  
  We would like to inform you that the GoodChop account associated with the email address  ********************** is active. As a friendly reminder, we do have a cut- of date for any delivery changes, orders are automatically processed every 5th day at 11:59 p.m CT for the following delivery. You have until this time to select your cuts or skip ****** If you do not make a choice, our system will choose cuts based on your preference.
  
  Additionally, as a gesture of goodwill, we can confirm that the last representative successfully processed a full box credit applied to your account to help make up for the inconvenience caused, which will be applied to your non-discounted box or the order scheduled for April 8th. You can view your credit balance by logging into your account and navigating to your account settings.
  
  We truly appreciate you sharing your feedback, as it helps us improve. Please know that we will personally bring your experience to the attention of the appropriate teams to ensure we improve our customer service practices moving forward. Once again, thank you for your patience and understanding. Thank you for being the best part of GoodChop!

• Review fromCameron B

  Date: 02/04/2025

  1 star

  Cameron B

  Date: 02/04/2025

  Terrible quality meats and unjust prices. I can purchase better meat at my local grocery store for $3 less/lb. **************** is also useless when there is a mistake with your order. I would not recommend this company to anyone. I should have known better after realizing this is the same company as **********.

  Good Chop

  Date: 03/05/2025

  Hello *******! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you this is not at all the experience we want for you and we would love a chance to turn it around!. As our esteemed customer, we strive to provide you with the best experience possible, and we're fully committed to resolving this issue. We've sent you a private email to address your concerns. We look forward to hearing back from you soon. 
   

• Review fromFrank G

  Date: 02/03/2025

  1 star

  Frank G

  Date: 02/03/2025

  Before I ordered and I called and asked thickness of the steaks I was told 11/2 to 3 inches. I got ribeye steaks and other steaks they barely a 3/4 inch. No to happy.

  Good Chop

  Date: 03/05/2025

  Hello *****! Thank you for taking the time to leave a review! It is a feedback like yours that help us grow and improve! Your feedback is invaluable, and we're committed to addressing the issues you've raised. We want to assure you this is not all the experience we want for you and we would love a chance to turn it arround.
  
  We sincerely apologize for the distress and inconvenience you have experienced. We are deeply sorry if the thickness of the steak arrived does not meet our quality standards.  Your experience with us should have been seamless and enjoyable, and it deeply saddens us to learn that we fell short of your expectations. Please know that we take incidents like these very seriously. 
  
  To rectify what happened,awe can confirm that a full refund had been issued for the box to compensate for this. We geniunely value your feedback, and we are committed to learning from this experience to ensure that we deliver the level of service that our customers expect and deserve. We want you to know that  your satisfaction is important to us so you can assure us that  your issue will be raised to our appropriate team.
  
  Furthermore, we would like to confirm that the Good Chop account associated with this email 
  ******************** has been canceled. This measure ensures that no further charges or deliveries will be processed. 
  
  
  Thank you,
  
  The GoodChop Team 
  
  

• Review fromErnest Y

  Date: 01/21/2025

  2 stars

  Ernest Y

  Date: 01/21/2025

  After several deliveries of sub-par meats I decided to cancel my subscription. This was well in advance of the next scheduled delivered. However, I have learned from ***** that a dilivery is in transit from Good Chop. Apparently the cancelation triggered a CRAM delivery to ***** me, Poor business practices like this should get them closed down,

  Good Chop

  Date: 01/30/2025

  Hi ******,
  
  We are reaching out about the review you left with the Better Business Bureau and we are sorry to learn about the frustrating experience you had with us regarding deliveries. Your feedback is invaluable, and we're committed to addressing the issues you've raised. We want to assure you this is not at all the experience we want for you and we would love a chance to turn it around!
  
  First and foremost, we completely understand your frustration and regret that your recent deliveries did not meet the standards we strive for, and we assure you that we are taking immediate steps to address this issue internally. I was able to review your account and I can see that our customer care team were able to report the errors as well as compensate you by issuing a Full box refund.

  Please know that we genuinely value your feedback, and we are committed to learning from this experience to ensure that we deliver the level of service that our customers expect and deserve. Your satisfaction is important to us so rest assured that this will be raised to our appropriate team.
  
  Furthermore, we would like to confirm that the Good Chop account associated with this email address ***************** has been canceled. This measure ensures that no further charges or deliveries will be processed. We truly appreciate your patience and understanding. 
  
  
  Best regards,
  
  The GoodChop Team

• Review fromNorm K

  Date: 01/20/2025

  1 star

  Norm K

  Date: 01/20/2025

  While we have have been mostly happy with the product we are not happy with customer service. They NEVER send tracking info until the day of delivery. We even contacted Good Chops about this and their excuse was tracking info was not available until the day of delivery. This is NOT a company that produces a product but merely an order taker. If you value customer support, look elsewhere. BUYER BEWARE.

  Good Chop

  Date: 03/05/2025

  Hello ****! Thank you for taking the time to leave a review! It is a feedback like yours that help us grow and improve! Your feedback is invaluable, and we're committed to addressing the issues you've raised. We want to assure you this is not all the experience we want for you and we would love a chance to turn it arround.
  
  First and foremost, we want to sincerely apologize for the frustration you've experienced with our customer service and the tracking information. We completely understand how important it is for you to have timely updates on your order, and we deeply regret that this has not been your experience.
  
  We truly appreciate your feedback and want to assure you that we are taking it seriously. We are committed to improving our communication and ensuring that our customers have a smoother experience in the future. Your comments will be shared with our team for further review and improvement.
  
  Your patience and understanding are greatly appreciated.
  
  
  Thank you,
  
  The GoodChop Team 

• Review fromDr. Amy R

  Date: 01/19/2025

  1 star

  Dr. Amy R

  Date: 01/19/2025

  First order was okay. Second order was not so good, third order was awful. The bacon was ALL fat, the box was left outside and no one rang the bell so it sat there all day. I work from home and don't leave often so was home all day! Not to mention they charge you three to four days before the order arrives in two payments? Why? Not one payment, two. Why? When I contact them, they are nasty and obnoxious. Cancelling now and never ordering again. THIS COMPANY SUCKS!

  Good Chop

  Date: 03/06/2025

  Hello ***! Thank you for taking your time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you this is not at all the experience we want for you and we would love a chance to turn it around. As our esteemed customer, we strive to provide you with the best experience  possible, and we're fully committed to resolving this issue. We've sent you a private email to address your concerns. We look forward to hearing back from you soon. 

• Review fromAileene L

  Date: 01/17/2025

  1 star

  Aileene L

  Date: 01/17/2025

  Should have read more about their sneaky practices. They are only an auto renewal service but do not clearly explain that you must cancel your subscription. I'm sure this is found in your fine print but why wouldn't this be explained where one checks out? The product was good, not great, just good but I will never again use them. ****** learned, many of these companies are doing this, and it's wrong!!!

  Good Chop

  Date: 01/29/2025

  Dear ********,
  
  We are reaching out about the review you left with the Better Business Bureau and we are sorry to learn about the frustrating experience you had. This is not at all what we want for you!
  
  We apologize for any confusion regarding our auto-renewal process. The details about subscription renewal are outlined in our Terms and Conditions, which are available for review before creating an account. We understand that this may not have been as clear as it should have been, and we appreciate you bringing this to our attention. Please know that this is not the level of service we aspire to provide, and we apologize for any frustration this may have caused.
  
  We have checked our records using the email address *************** provided in your review, and we can confirm that a full refund had been issued. Know that we genuinely value your feedback. Your satisfaction is important to us.
     
  Furthermore, we ensure that your Good Chop account associated with the email address ***************, has been fully canceled, ensuring that no further charges or deliveries are made.
  
  We sincerely apologize for any inconvenience this may have caused. Please let us know if you have any questions or need any further assistance!
  
  
  Thank you,
  
  The GoodChop Team 
  
  

• Review fromChris M

  Date: 01/08/2025

  1 star

  Chris M

  Date: 01/08/2025

  Good Chop is a scam. I received a $100 gift card for Christmas, which when I looked at the details had to be used by the end of the year, only 7 days away. There is nothing you can buy for $100, the minimum purchase is $150 for a medium sized box of meats on what appears to be a recurring order. You have to provide a credit card and set how often you want to receive your shipments with the minimum being 4 weeks. If you just go to the website without using the gift card link you can get the $150 box for only $100, thus costing you $100 out of pocket. But because I used the gift card we had to pay a total of $150 for the same box ($100 gift card + $50 charge on my credit card). So I feel my children were ripped off by paying $100 for a gift card for me which I then had to pay an additional $50 just to use, so it really only had a value of $50...
  Yesterday morning I received an email that my shipment was out for delivery and that was immediately followed by an email stating my membership was cancelled... The meats included in my shipment are ok, but nothing I would call special in any way, just over priced.
  Today I called customer support and just became more frustrated.. They were not willing to help in any way and kept saying the details are on their website and that you can't utilize a gift card and a new customer promotion at the same time but couldn't explain how I was supposed to do them separately within a 7 day period. Additionally they stated that by using a gift card I was not signing up for recurring shipments and that's why it cancelled but I sure couldn't find that written anywhere and they make you go through the whole process of picking your next delivery, very misleading.
  I feel Good Chop is scamming people in multiple ways. Everything is misleading and even upon hearing my complaints never once did they offer to fix anything or provide a refund or future credit. They just kept saying it's on the website... If so, it's well hidden...

  Good Chop

  Date: 03/18/2025

  Hello *****! Thank you for taking the time to leave a review! It is a feedback like yours that helps us grow and improve! We truly appreciate you taking the time to share your experience with us, and we sincerely sorry for the frustration this has caused. It sounds like youve had a very confusing and disappointing experience.  We understand your frustration and appreciate your feedback as we work to improve transparency and the overall customer experience. Please know that we will personally bring your experience to the attention of the appropriate teams to ensure we improve our customer service and we will use it to improve our communication and processes. We truly appreciate your patience and understanding.