Reviews

This profile includes reviews for Scentbird Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Scentbird Inc.

  158 W 27th St Fl 11 New York, NY 10001-6216

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  Drift Goods

  590 N Kays Dr Ste 110 Kaysville, UT 84037

Review Details

• Review fromAnaly C

  Date: 10/01/2024

  1 star

  Analy C

  Date: 10/01/2024

  They will take your money and not ship out the product.

  Scentbird Inc.

  Date: 10/09/2024

  Hi Analy!Thank you so much for leaving your feedback. We apologize for the confusion and if your order didn't make it to you.We always make sure your order gets to you. In your situation, it looks like the items in your order were out of stock so at your request, we arranged for a replacement to be sent out to you.Again, we're so sorry for any hassle. Please let us know at ********************************** if you have any additional questions or concerns it will be a pleasure to help.

• Review fromAnna E

  Date: 09/26/2024

  1 star

  Anna E

  Date: 09/26/2024

  They make it impossible to cancel the subscription. This should be illegal.

  Scentbird Inc.

  Date: 10/09/2024

  Hi ****! We apologize that you had trouble cancelling your subscription. We never mean to make canceling tedious. You're able to cancel your subscription at any point in time. Canceling via our mobile app is also super easy, just click on the Account icon and then click on the Cancel Subscription link and follow the prompts ********* can also just reach out to us at ********************************** or as a direct message on our social media accounts, providing us with the email address listed under the Personal Information section of your Scentbird profile, and we'll do it for you here on our end any time.Please don't hesitate to reach out if you have any questions, and we'd be happy to help.

• Review fromZainab L

  Date: 09/25/2024

  1 star

  Zainab L

  Date: 09/25/2024

  They dont deserve any starts. They scammed me. They told me I cant cancel once Ive placed an order so I said ok and they told me to wait more than 30 days to get the product. It didnt come and I was patient. Now they claim they cancelled it when I asked but they wont give me a refund. They got free money out of me and offered to charge me even more.

  Scentbird Inc.

  Date: 10/09/2024

  Hi ******! Thank you so much for leaving your feedback. We apologize for the confusion and that your order didn't make it to you.While we can confirm that your subscription was indeed canceled when you requested, that doesn't affect any orders that have already been paid for, it only prevents future billing.Our agent in the last correspondence was requesting to confirm your shipping address, so we can send you a free replacement of the order that never arrived. We never demand that you pay for the replacement.Please follow up with us at ********************************** it'll be a pleasure to continue to help you with this.

• Review fromRaquel F

  Date: 09/23/2024

  1 star

  Raquel F

  Date: 09/23/2024

  I got a subscription for fragrances and was a customer for a whole year. I didn't have a single bad experience and even recommended this to some people. I remembered when I first subscribed that I would have to cancel before getting billed or the beginning of the month, so I made sure to cancel beforehand. I sent an email on August 29th, got no response apart from the generic "we received your email". When I got billed on September 9th, I immediately forwarded a response on the same email chain requesting again for it to be cancelled. Surprise, I got a response that same day that they cancelled it, but couldn't refund me because no request before September had been sent. They lied straight to my face which is insulting, especially since I have a trail showing otherwise, and therefore turned such a positive experience to a horrible one. I would NOT recommend this service, any part of it, to anyone. It's not worth the headache. If I could give them 0 stars, I would.

  Scentbird Inc.

  Date: 10/09/2024

  Hi ******,We apologize you had trouble cancelling your subscription. We never mean to make canceling tough. You're able to cancel your subscription at any point in time. You can easily cancel anytime via our mobile app by clicking on the Account icon and then the Cancel Subscription link. Just follow the prompts.If you prefer, you can also email us at ********************************** or send us a direct message on our social media accounts with the email address listed under the Personal Information section of your Scentbird profile. Well take care of it for you.Reviewing your account, I see that the prior request for cancellation shown by the screenshot didn't get to us, this is why it wasn't canceled. For this reason, we've just offered a refund for that order.I see your subscription was successfully canceled, so you won't be billed for any shipments further unless you choose to resubscribe.If you have any questions, please don't hesitate to reach out. Were here to help!

• Review fromRachel O

  Date: 09/23/2024

  1 star

  Rachel O

  Date: 09/23/2024

  Horrible. I ordered and my first perfume smelled awful. Not a lot of name brand perfumes so I decided to cancel. You can't do this yourself so I had to email in. I got it canceled supposedly and now I get an email that my next month order is being processed. Scam scam scam. I'll be filing a charge back for this sketchy charge.

  Scentbird Inc.

  Date: 10/09/2024

  Hi ******! So sorry you didn't like your first fragrance and that you were having trouble canceling your subscription. Canceling should be easy and ***************'re able to cancel your subscription at any point in time. Canceling your subscription will ensure that you are not billed again, but you'll still receive any final shipments that have already been paid for.Canceling via our mobile app is also super easy, just click on the Account icon and then click on the Cancel Subscription link and follow the prompts ********* can also just reach out to us at ********************************** or as a direct message on our social media accounts, providing us with the email address listed under the Personal Information section of your Scentbird profile, and we'll do it for you here on our end any time.Please don't hesitate to reach out if you have any questions, and we'd be happy to help.

• Review fromJanell G

  Date: 09/20/2024

  1 star

  Janell G

  Date: 09/20/2024

  In Aug. 2024, a charge was on my credit card to this place which I never heard of . Called credit card company and it was taken off. A new credit card was issued to me. This month Sept.2024 the same amount was credited to my NEW card. This is FRAUD. Credit card flagged this charge and company. please shut them down.

  Scentbird Inc.

  Date: 10/09/2024

  Hi ******,Thank you for your feedback, and were truly sorry to hear about your situation. We understand how unsettling it can be when your details are used without your knowledge.If a subscription was started using your credit card that you didnt authorize, your card may have been compromised. We're here to help you sort this out and cancel the account. Please reach out to us at ********************************** or through direct messages on our social media pages, and well take care of ************* the meantime, we recommend contacting your bank to cancel the card and updating your online passwords to ensure your information stays secure.Again, we apologize for this experience. Please dont hesitate to reach out via email we're ready to assist.

• Review fromCarol P

  Date: 09/10/2024

  1 star

  Carol P

  Date: 09/10/2024

  Charged my credit card on 9.09.24 for $9.11 and on 9.10.24 for ***** at 3:35am. No phone number for them. Only email. No response. Froze my credit card and will have to order a new card.

  Scentbird Inc.

  Date: 10/09/2024

  Hi *****,Thank you so much for your feedback. We apologize about the billing confusion! We're all about keeping things crystal clear.Kindly note that the cost of a 1-fragrance/month subscription plan is $16.95 USD. We offered a 50% discount for your first month, which is why it was $8.47 (excluding taxes).The only reason you would be charged a second time is if you upgraded your subscription to receive a second fragrance or if you chose to get a premium fragrance by adding it to your queue for that specific month. Premium products cost an additional $5, $10, $15, or $20 which youll see reflected on the product page and in your queue. Your monthly subscription price will only increase for the month that youve selected a premium product in your queue. We always let you know when you're adding a premium item to your queue, so there's no ************* can always reach us via direct message on any of our social media channels or through email at ********************************** and an agent will get to you shortly.Please don't hesitate to reach out if you have any questions, and we're always available to help you!

• Review fromPamela H

  Date: 09/08/2024

  1 star

  Pamela H

  Date: 09/08/2024

  The company refuses to cancel my recurring subscription, which was fraudulently opened. Despite providing documentation multiple times, they have yet to resolve the issue

  Scentbird Inc.

  Date: 10/09/2024

  Hi ******,Thank you for bringing this situation to our attention. We sincerely apologize for the inconvenience you've experienced; we understand how concerning it is to have your information used without your consent.If you notice a subscription on our site that you did not initiate, its possible that your credit card information has been compromised.We would be glad to investigate this matter further and assist you in canceling the account. Please contact us at ********************************** or send us a direct message on any of our social media accounts so we can gather the necessary information and resolve this issue promptly.Additionally, we recommend contacting your bank to cancel your card and updating your online passwords to enhance the security of your personal information.Once again, we apologize for the trouble youve encountered. Please dont hesitate to reach out to us via email; were here to help!

• Review fromShawn M

  Date: 09/03/2024

  1 star

  Shawn M

  Date: 09/03/2024

  ZERO STARS! My debit card was FRAUDULENTLY charged by scentbird and I have never been nor will I ever be a subscriber. Website chat and support is ATROCIOUS, pretty much patronizing and I can not get ahold of anybody to dispute the transaction! F*** YOU SCENTBIRD!

  Scentbird Inc.

  Date: 10/09/2024

  Hi *****,Thank you for leaving feedback and letting us know of the situation. We're really sorry that this happened. No one would like to have their details used without their permission.If your credit card was used on our website to start a subscription, and you did not start this subscription personally, then your credit card may have been compromised. We'd be more than happy to look into it for you and cancel the account. Please reach out to us at ********************************** or via direct message on any of our social media channels, so we can get the details and fix this for you.We also suggest reaching out to your bank, canceling the card and changing your online passwords to keep your personal data secure.Again, we're so sorry this happened. Please leave us a message on our email it will be a pleasure to help.

• Review fromJared A

  Date: 08/24/2024

  1 star

  Jared A

  Date: 08/24/2024

  I signed up for this subscription a little over a month ago and received the first box. I initially tried to cancel by email, as that was the only option available at the time (now I think you can do it in app probably because of all the complaints.) When I didnt get a response, I thought my request was processed. However, weeks later, I was surprised to find a recent charge on my account. After reaching out again to cancel, I received a link to complete the process. I also requested a refund and provided evidence of my earlier cancellation attempt, but unfortunately, I was ignored by their customer service team. I even made this request before my box was even shipped out. (In addition to the request I made at weeks prior.) I highly discourage anyone from using this company. They not only have a subpar selection, but their customer service is either nonexistent or just does not care.

  Scentbird Inc.

  Date: 09/02/2024

  Hey *****! We're really sorry to hear you had trouble canceling your subscription. We aim to make the process as smooth as possible.After doing some digging, it looks like we never received your first cancellation request via email. Our Customer Experience Team would never intentionally ignore your request.We've issued a full refund of your latest charge. You should see this amount credited back to you within 7-10 business days once the funds have been disbursed by your card-issuing bank.We'd never want this to be the reason for you to have a negative experience. If you have any questions, please don't hesitate to reach out. Were always here to help!