Business Profile
Online Retailer
Scentbird Inc.This business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Scentbird Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.05/5 stars
Average of 118 Customer Reviews
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Review fromSav B
Date: 08/23/2024
1 starSav B
Date: 08/23/2024
In all their automated responses here they say they dont want to make canceling difficult, well thats very obviously not true. I have emailed multiple times to their support email with no response, and have not been able to cancel on the mobile app. It is obvious they want to keep getting your money, so they make it difficult. You should not have to write an email or download an app, you should be able to cancel on the website like any other subscription service. I do not want people who cant afford it or need to cancel to have to deal with this!Scentbird Inc.
Date: 09/02/2024
Hey Sav! So sorry if you had trouble cancelling your subscription. Our responses aren't automated, we read every single word of your review and take it into consideration in improving our service.When you email to cancel your subscription, you automatically get a link that gets you to the cancellation page on the website. When you're having trouble, an agent comes in to help you.We really do want you to be able to come and leave as you please.I can confirm that your subscription has been successfully canceled, and you won't be charged for any future shipments.Again, we're so sorry for any hassle, Sav. Please let us know at ********************************** if you have any additional questions or concerns it will be a pleasure to help.Review fromAngel D
Date: 08/04/2024
1 starAngel D
Date: 08/04/2024
Cancellation process seems purposely difficult to keep customers stuck and paying. Company clearly values its predatory practices over customer satisfaction.Scentbird Inc.
Date: 08/08/2024
Hey *****! So sorry you were having trouble canceling your subscription. Canceling should be easy and stress-free. You're able to cancel your subscription at any point in time. Canceling via our mobile app is also super easy, just click on the Account icon and then click on the Cancel Subscription link and follow the prompts there.You can also just reach out to us at ********************************** or as a direct message on our social media accounts, providing us with the email address listed under the Personal Information section of your Scentbird profile, and we'll do it for you here on our end any time.Please don't hesitate to reach out if you have any questions, and we'd be happy to help.Review fromDuerika R
Date: 08/01/2024
1 starDuerika R
Date: 08/01/2024
I signed up thinking I was going to discover great scents. The options werent so good but I was still optimistic! I received my first two smells and wasnt satisfied. I go on the website to see that you cant cancel membership from there but to email. I sent a email asking to cancel membership beginning of July and no response, I guess it wasnt received. Anyways I forgot about it and seen I was charged today. Emailed to cancel membership again and asked for a refund cause I was charged this morning and I cant get a refund for it? Crazy work, you cant even send anything back. Now im stuck with scents I dont even want.Scentbird Inc.
Date: 08/08/2024
Hi Duerika! We apologize you had trouble cancelling your subscription. We never mean to make canceling tough. You're able to cancel your subscription at any point in time. You can easily cancel anytime via our mobile app by clicking on the Account icon and then the Cancel Subscription link. Just follow the prompts.If you prefer, you can also email us at ********************************** or send us a direct message on our social media accounts with the email address listed under the Personal Information section of your Scentbird profile. Well take care of it for you.Reviewing your account, I was unable to find a prior request for cancelation, this is why it wasn't canceled.Your cancelation doesn't intercept the order that's already on its way to you or issue a refund for any billing that has already occurred, but will instead prevent future charges. You'll still receive any remaining shipment(s) that have already been paid for, as noted in our cancelation policy.I see your subscription was successfully canceled, so you won't be billed for any shipments further unless you choose to resubscribe.If you have any questions, please don't hesitate to reach out. Were here to help!Review fromBekah H
Date: 07/28/2024
1 starBekah H
Date: 07/28/2024
Do not have an easy way to cancel subscription. I sent email to cancel to support within their designated time frame, ANOTHER email before the order was sent and a third email after it told me the order was already sent asking to cancel and be refunded and to not ship the order. They will not refund me even though I showed Them proof of the email.Scentbird Inc.
Date: 08/08/2024
Hi Bekah! Sorry to hear you had trouble canceling your subscription. We never want it to be difficult for you.You can easily cancel anytime via our mobile app by clicking on the Account icon and then the Cancel Subscription link. Just follow the prompts.If you prefer, you can also email us at ********************************** or send us a direct message on our social media accounts with the email address listed under the Personal Information section of your Scentbird profile. Well take care of it for you.Reviewing your account, I see that the prior request for cancellation shown by the screenshot didn't get to us, this is why it wasn't canceled. For this reason, our agent offered a refund if the package is refused at no cost to you.I see your subscription was successfully canceled, so you won't be billed for any shipments further unless you choose to resubscribe.If you have any questions, please don't hesitate to reach out. Were here to help!Review fromLeCharia F
Date: 07/22/2024
1 starLeCharia F
Date: 07/22/2024
I had a terrible experience with Scentbird. It took nearly a month to receive my fragrances, which was already frustrating enough. But then, they charged me $45 for another subscription, even though I hadnt finished the last scents due to the delayed delivery. When I requested a refund, their response was basically, "No, you're going to get what we send you and we're keeping your money."The lack of customer service and respect for their customers is appalling. I will never recommend this company to anyone. Please be warned and save yourself the trouble. Scentbird is not worth it!Scentbird Inc.
Date: 08/08/2024
Hey LeCharia! So sorry to hear you had a negative experience and for any delay with your shipment. That's certainly not what we want for you.Your orders ship from our facility within 5 business days and are typically delivered by the post office within 10 business days of your billing. Reviewing your account, I see that your order arrived 2 days over that timeline so we apologize for that.Your subscription renews automatically each month as long as it's active, and your billing date is scheduled for the same date each month, and that's when your order begins processing. We give you the option to skip a month if you feel you don't need a fragrance for that month.Your cancellation doesn't intercept the order that's already on its way to you or issue a refund for any billing that has already occurred, but will instead prevent future charges. You'll still receive any remaining shipment(s) that have already been paid for, as noted in our cancellation policy.We're always ready to assist you. Please feel free to reach out if you have any questions. Were always here to help!Review fromKrystal C
Date: 07/18/2024
1 starKrystal C
Date: 07/18/2024
I had buyers remorse after purchasing on an impulse, a few minutes later I decided to cancel my subscription right after purchasing. I received a confirmation from Scentbird that my subscription was canceled but every 30 minutes to an hour they keep charging my card for different prices now its been 3 days of this continuous behavior so I blocked the merchant on my card but I can still see that they are trying to charge my card. It feels like a SCAM!Scentbird Inc.
Date: 08/08/2024
Hey *******! Sorry if things got a bit confusing with your charges! We always aim to keep our billing ******* clear. An extra charge can only come up with your subscription when you choose to upgrade your subscription for more items per month or add premium ones. We always give you a heads-up when you click on these options. Reviewing your account, I see that the items you added to your queue for the month, were premium fragrances. Premium products cost an additional $5, $10, $15, or $20 which youll see reflected on the product page and in your queue. Your monthly subscription price will only increase for the month that youve selected a premium product in your queue. We always let you know when you're adding a premium item to your queue, so there's no confusion.If the upcharge is unsuccessful, we make a few more attempts, so you don't miss out. If it doesn't go through, we send you the next non-premium selection on your monthly queue, so you get to receive something that month.Again, please accept our apologies for any confusion. Please don't hesitate to reach out to us at ********************************** with any questions you may have. We'd be happy to clear things up and help figure it out.Review fromDillon J
Date: 07/17/2024
1 starDillon J
Date: 07/17/2024
My husband and I have both tried to cancel my husbands subscription through their support email. After the first initial automated response, you will never receive a reply. Ive never dealt with such poor customer service in my life! I regret ever subscribing since its absolutely impossible to get this canceled.Scentbird Inc.
Date: 08/08/2024
Hey ******! So sorry your husband was having trouble canceling his subscription. Canceling should be easy and stress-free.You're able to cancel your subscription at any point in time. Canceling via our mobile app is also super easy, just click on the Account icon and then click on the Cancel Subscription link and follow the prompts there.You can also just reach out to us at *********************************** The response provides you with a link and instructions to cancel your subscription. You could even send us a direct message on our social media accounts, providing us with the email address listed under the Personal Information section of your Scentbird profile, and we'll do it for you here on our end any time, no problem.Please don't hesitate to reach out if you have any questions, and we'd be happy to help.Review fromCherie M
Date: 07/10/2024
1 starCherie M
Date: 07/10/2024
Company refuses to cancel after multiple written requests I have been trying to cancel this subscription since April 1stScentbird Inc.
Date: 07/15/2024
Hey ******! Sorry to hear you had a rough time canceling your subscription. We definitely dont want to make it hard for you!You can cancel anytime through our mobile app by tapping the Account icon, then selecting Cancel Subscription and following the prompts. Or, just shoot us an email at ********************************** or DM us on social media with the email from your Scentbird profile. Well take care of it for you.Reviewing your account, I see it was successfully canceled, so you won't be billed for any shipments further unless you choose to resubscribe.If you have any other questions, just let us know. We're here to help!Review fromEnith H
Date: 07/08/2024
1 starEnith H
Date: 07/08/2024
I wanted to try different scents and I did. Did not like. I gave it a shot 3 -4 months before deciding. I later tried canceling IT IS VERY DIFFICULT TO CANCEL. They send you through loops ?? to cancel. They dont have a rep or an easy way. I sent them an email following the steps and 2 months later NOT ONLY IS IT NOT CANCELLED BUT THE SUBSCRIPTION IS HIGHER PRICED.Scentbird Inc.
Date: 07/15/2024
Hi *****! We're really sorry you had trouble canceling your subscription. We aim to make the process as smooth as possible.You can easily cancel via our mobile app by tapping the Account icon and selecting the Cancel Subscription link. Just follow the prompts.Alternatively, you can email us at ********************************** or DM us on our social media with the email address from your Scentbird profile. We'll handle it for you.Kindly note that your 1-fragrance/month subscription plan has always been $16.95 USD for the past 6 months and hasn't increased. Your very first billing was given at 50% off.Reviewing your account, I see it was successfully canceled, so you won't be billed for any shipments further unless you choose to resubscribe.Feel free to reach out if you have any questions. Were always here to help!Review fromKathy W
Date: 06/27/2024
1 starKathy W
Date: 06/27/2024
No easy way to cancel a subscription! Their website gives you the run around when trying to close and cancel a subscription. They want you to email them, sent 3 emails to the email address they listed on their website to cancel my subscription and not response. Then I received another order in the meantime so got ****** and was searching to a customer service phone number to call. No number easily found, and another way to cancel your subscription was buried in their support help. Will see how long it takes them to respond this way.Scentbird Inc.
Date: 07/15/2024
Hi *****! Sorry to hear you had trouble canceling your subscription. We never want it to be difficult for you.You can cancel anytime via our mobile app by clicking on the Account icon and then the Cancel Subscription link. Just follow the prompts.If you prefer, you can also email us at ********************************** or send us a direct message on our social media accounts with the email address listed under the Personal Information section of your Scentbird profile. While we don't have a phone number dedicated to support at this time, well always be able to take care of stuff for you via messaging.Reviewing your account, I see it was successfully canceled, so you won't be billed for any shipments further unless you choose to resubscribe.If you have any questions, please reach out. Were here to help!Scentbird Inc.
Date: 07/15/2024
Hi *****! Sorry to hear you had trouble canceling your subscription. We never want it to be difficult for you.You can cancel anytime via our mobile app by clicking on the Account icon and then the Cancel Subscription link. Just follow the prompts.If you prefer, you can also email us at ********************************** or send us a direct message on our social media accounts with the email address listed under the Personal Information section of your Scentbird profile. While we don't have a phone number dedicated to support at this time, well always be able to take care of stuff for you via messaging.Reviewing your account, I see it was successfully canceled, so you won't be billed for any shipments further unless you choose to resubscribe.If you have any questions, please reach out. Were here to help!Scentbird Inc.
Date: 07/15/2024
Hi *****! Sorry to hear you had trouble canceling your subscription. We never want it to be difficult for you.You can cancel anytime via our mobile app by clicking on the Account icon and then the Cancel Subscription link. Just follow the prompts.If you prefer, you can also email us at ********************************** or send us a direct message on our social media accounts with the email address listed under the Personal Information section of your Scentbird profile. While we don't have a phone number dedicated to support at this time, well always be able to take care of stuff for you via messaging.Reviewing your account, I see it was successfully canceled, so you won't be billed for any shipments further unless you choose to resubscribe.If you have any questions, please reach out. Were here to help!
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