Reviews

This profile includes reviews for Scentbird Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Scentbird Inc.

  158 W 27th St Fl 11 New York, NY 10001-6216

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  Drift Goods

  590 N Kays Dr Ste 110 Kaysville, UT 84037

Review Details

• Review fromHaley T

  Date: 03/11/2024

  1 star
  I'm extremely dissatisfied with the unethical practices of Scentbird. While I enjoy the perfumes and the concept of the subscription, the fact that canceling the subscription is nearly impossible is unacceptable. The website suggests emailing customer service to cancel, but the email address provided is not valid. The link on the website to contact customer service is fake and useless. It's outrageous that I had to resort to seeking advice on Reddit, only to discover that the only way to cancel the subscription is to contact them on Instagram. This is simply not okay. Scentbird must address this issue immediately, either by overhauling its cancellation process or by being shut down.

• Review fromMolly N

  Date: 03/01/2024

  1 star

  Molly N

  Date: 03/01/2024

  Like everyone else says, they don't let you cancel your subscription.

  Scentbird Inc.

  Date: 06/10/2024

  Hey *****! So sorry you were having trouble canceling your subscription. Canceling should be easy and stress-free.You're able to cancel your subscription at any point in time. Canceling your subscription will ensure that you are not billed again, but you'll still receive any final shipments that have already been paid for.Canceling via our mobile app is also super easy, just click on the Account icon and then click on the Cancel Subscription link and follow the prompts there.You can also just reach out to us at ********************************** or as a direct message on our social media accounts, providing us with the email address listed under the Personal Information section of your Scentbird profile, and we'll do it for you here on our end any time.Please don't hesitate to reach out if you have any questions, and we'd be happy to help.

• Review fromTerrence W

  Date: 02/27/2024

  1 star

  Terrence W

  Date: 02/27/2024

  They scent my order to another state and charged me. I never got a fragrance. Literally the worst subscription site. My first order never arrived...I checked it and it was sent to ******** and I live in *******. Smh! Stay away from these scammers

  Scentbird Inc.

  Date: 02/28/2024

  Hi ********, I apologize for the frustration caused by shipping delays and the confusion surrounding the tracking details. Let me clarify the situation. This month, our partner courier, DHL, encountered an issue with their tracking assignment system, leading to the generation of incorrect tracking numbers for several orders, including yours. As a result, the initial tracking information provided was inaccurate. DHL has since rectified this, and based on the updated tracking information via the same available link, your package was delivered on February 27th. Once again, I sincerely apologize for any confusion and potential frustration this may have caused. If you have additional questions, our Customer Experience Team is available through ********************************** and our social media channels. Thank you for your understanding!

• Review fromJacky H

  Date: 02/19/2024

  1 star

  Jacky H

  Date: 02/19/2024

  They stole my money 2 weeks ago and I haven't heard a thing from them. I bought a fragrance and subscription and I haven't gotten anything. They didn't send anything, only took my money. I don't recommend dealing with them at, save your money and go elsewhere. As a customer you aren't valued, only your hard earned dollars are.

  Scentbird Inc.

  Date: 02/28/2024

  Hi *****, thank you for reaching out. Rest assured that we truly prioritize sending out all our customers' orders without any hiccups. However, if you happen to encounter any issues with receiving your order, we're here to assist you in tracking it down and providing further support. Looking over our system, I wasnt able to locate a subscription that would associate with your name or email address specified. Could you please provide us with a screenshot of the last payment you incured by Scentbird so we could look into it further? Please email us directly at ********************************** with the subject link Attn: ************** and well get this resolved shortly. Thank you for your cooperation.

• Review fromSam D

  Date: 02/16/2024

  1 star

  Sam D

  Date: 02/16/2024

  I used this service for a while, but then decided I wanted to cancel my subscription and found there was no way to do that. You could pause it, but they wouldn't allow you to cancel, just kept rerouting to dead links and a completely useless chat bot. I ended up having to cancel my credit card and get a new one. This kind of business practice should be criminal.

  Scentbird Inc.

  Date: 02/28/2024

  Hi ***, I appreciate your message. Our cancellation process is designed to be straightforward and hassle-free, as we inquire about the reason for cancellation only to identify any aspects of your experience that *** need improvement. You can easily cancel through our mobile app or contact us via email, and we'll promptly process your cancellation. For your convenience, Ive successfully canceled your subscription ensuring you won't incur any further charges. If you have additional queries, please reach out to us directly at *********************************** and our team will assist you in resolving any concerns. Thank you!

• Review fromRyan S

  Date: 02/01/2024

  1 star

  Ryan S

  Date: 02/01/2024

  I restated a subscription with them and had ordered 2 fragrances and 2 cases for each one. My card was charged over $25 for the subscription on January 12, ****. The email I received said to allow up to 10 business days for shipping which would have it ship around 1/26/24. Were now into a new month and I have yet to receive even tracking information. This company is one giant scam. DO NOT DO BUSINESS WITH THEM!

  Scentbird Inc.

  Date: 02/28/2024

  Hello ****, I apologize for the frustration you've experienced. Upon reviewing our system, it appears that your first package was delivered to you within 10 business days in February 2022. Your January order was your second with us, marked as delivered on February 8th. It's important to note that Scentbird ships in batches, and for recurring subscribers, packages typically leave our fulfillment center 5 business days after billing (shipping time to be added). Additionally, due to the hazardous nature of our fragrances, ground shipping may take up to ten business days for delivery. One of our Customer Experience agents has already refunded your January payment on February 11th to avoid adding any more frustration than has already occurred. I can confirm that your subscription is fully canceled, and you won't incur any future charges. If you have any remaining questions, our Customer Experience Team is available at ********************************** and through our social media channels. Thank you for your understanding!

• Review fromCandy S

  Date: 01/13/2024

  1 star

  Candy S

  Date: 01/13/2024

  This business is a fraud , I cancelled my subscription and they still drafted money out , you can't contact anyone but a robot. This business is committing criminal acts of theft . Do not do business with criminals like these .

  Scentbird Inc.

  Date: 02/28/2024

  Hi *****, we appreciate you reaching out to us. After reviewing our system, I can confirm that the only subscription account associated with your name and email address was canceled on December 1st, the same day you requested it to be canceled. We havent billed you since that date. Could you kindly send an email with screenshot of the unauthorized charges to ********************************** with the subject line "Attn: **************" ? This will help us start the investigation and look into the charges in question Ill look forward to your response! If you need any further assistance, please email us directly at **********************************. Keep safe!

• Review fromAmanda S

  Date: 01/09/2024

  1 star

  Amanda S

  Date: 01/09/2024

  Their customer service is done only by AI bot.my mother has tried multiple times canceling her subscription has tried multiple times and even on the website they make it very clear they don't want u to cancel. This company will continue to take money even after the fact . I feel as a consumer this is very misleading this is not very customer friendly. ?? This company may need to revisit their business model. BUYER BEWARE !!!!!!

  Scentbird Inc.

  Date: 02/28/2024

  Hello ******, I'm truly sorry to hear about the frustration you experienced with our cancellation process. Our intention is not to make it tedious or difficult. When we ask subscribers why they wish to cancel, it's solely to identify any aspects of their experience that *** have led to the decision, with the aim of addressing and improving those areas. You can easily cancel through our mobile app or contact us via email, and we'll promptly process your cancellation. The only cancellation request we received from you was dated January 9th, and based on our logs, your request was granted, and your subscription was canceled on January 10th. If you have any additional questions or concerns, please feel free to reach out to us directly at *********************************** and our team will assist you in resolving any issues. Thank you!

• Review fromLori W

  Date: 01/08/2024

  1 star

  Lori W

  Date: 01/08/2024

  DON'T DO BUSINESS WITH THIS COMPANY!It's Hotel California - you can check in, but you CAN'T CANCEL THE DANG THING.No phone support by their own admission on their website.No way to cancel but by email and that hasn't worked for the past year.The scents are off brand and not at all what I asked for in my scent profile.

  Scentbird Inc.

  Date: 01/10/2024

  Hi ****, I apologize for any dissatisfaction with our service. Allow me to clarify that while we don't offer phone support, our Customer Experience Team is accessible through email at ********************************** and our social media platforms, including ******************** and ******** You have the option to terminate your subscription, and our team is available for assistance via email or direct messages on social media. Looking over our system, I can confirm that your subscription was fully canceled on January 8th, and you won't incur any future charges. If you have any further questions, our Customer Experience Team is always reachable through ********************************** and our social media channels. Thank you!

• Review fromJayvon D

  Date: 12/23/2023

  1 star

  Jayvon D

  Date: 12/23/2023

  I received my first month subscription but they then turned around and charged me $42 the next month. They say they sent my order and nothing has come. And they dont have any customer service agents to speak to so they dont have to answer any questions when they take your money and send you nothing Ive tracked my order and they all say call merchant. They send thru DHL commerce first and then ***** I Dont know but it never reached **** they are running an inside scam within the 2 businesses and I have cancelled my card and ordered a new one they cant charge because the option to cancel is not clear. I will be filing a small claims suit against the business and do not recommend anyone use them. Scammer and thieves.

  Scentbird Inc.

  Date: 01/10/2024

  Hi ******, so sorry to hear about your experience. Kindly note our sampling service is a recurring one, so our system will automatically charge you for as long as your subscription is active. You subscribed with us in November, so our system charged you for your December order on December 4th. Looking over our system, I see that your December order was marked as delivered on December 24th. Rest assured we take great care in ensuring that all our customers' orders are sent out without fail. In the rare instance that an order isn't received, we are always ready to lend a helping hand in tracking it down and providing a free replacement if needed. Customers can simply reach out to us by emailing ********************************** or sending us a direct message via our social media channels. Please reach out to our Team so we can assist you further and make things right! Meanwhile, I can confirm that your subscription is canceled and you will not be charged again. Looking forward to hearing from you. Thank you!