Reviews

This profile includes reviews for Scentbird Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Scentbird Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Scentbird Inc.

  158 W 27th St Fl 11 New York, NY 10001-6216

• 

  Drift Goods

  590 N Kays Dr Ste 110 Kaysville, UT 84037

Review Details

• Review fromMike B

  Date: 12/23/2023

  1 star

  Mike B

  Date: 12/23/2023

  Failed to deliver my paid for item. Zero customer support, no product, no refund.

  Scentbird Inc.

  Date: 02/28/2024

  Hello ****, I sincerely apologize for the less-than-ideal experience you had with Scentbird. I want to assure you that we make every effort to fulfill all our customers' orders. If, for any reason, orders go missing, we are committed to assisting in locating or replacing them. Youve been in correspondence with 2 of our customer experience agents, and reviewing your email history, it seems that your last shipment was missorted and unfortunately lost during transit. Agent ****** identified the issue and successfully refunded the payment for the lost package. Additionally, your subscription has been canceled, and you haven't incurred any charges since then. If you have any further concerns or follow-up questions, please don't hesitate to contact us directly at *********************************** and our team will be more than happy to help you resolve any issues. Thank you!

• Review fromKorey B

  Date: 12/23/2023

  1 star

  Korey B

  Date: 12/23/2023

  The issue is that they make you jump through hoops to cancel your subscription. Why on earth should I need to email the support team and file a request to cancel a subscription, in 2023? Every other subscription service i've ever used provides a simple "Cancel Membership" button, no not this company. Oh but they provide a "skip order for 1 month" button. Go figure. Manipulative and tedious process. Then its another issue if you signed up with your ****** account because when you're primpted to sign in to make the request, the option to sign in through ****** or ******** is not there! I am a very stubborn client so I will skip the order every month if i have to; they will not be getting another dollar out of me!

  Scentbird Inc.

  Date: 02/28/2024

  Hi *****, I'm genuinely sorry to hear about the challenges you faced during the cancellation process. Our goal is not to make this process burdensome or complicated. When we inquire about why subscribers choose to cancel, it's purely to pinpoint any aspects of their experience that might have influenced their decision, aiming to address and enhance those areas. You can conveniently cancel through our mobile app or by reaching out via email, and we'll promptly handle your cancellation. The sole cancellation request we received from you was dated December 24th. According to our records, your request was approved the same day, and your subscription was canceled. Should you have any further questions or concerns, please don't hesitate to contact us directly at *********************************** and our team will be happy to assist you in resolving any issues. Thank you!

• Review fromMonica J

  Date: 12/21/2023

  1 star

  Monica J

  Date: 12/21/2023

  I would NOT recommend ordering from Scentbird. There is not an option on their website to cancel your subscription permanently. There is no number to contact them. You must talk to a chatbot which sends you around in circles or it just completely evades your questions. Another way to try and contact them is by "submitting a ticket", or emailing them. They must take weeks to respond, because they are still automatically billing my card.

  Scentbird Inc.

  Date: 02/28/2024

  Hello ******, I'm truly sorry to learn about the difficulties you encountered during the cancellation process. Our objective is not to make this procedure burdensome or intricate. When we inquire about the reasons behind subscribers opting to cancel, it is solely to identify aspects of their experience that *** have influenced their decision, with the intention of addressing and improving those areas. You can easily cancel through our mobile app or by reaching out via email, and we will promptly handle your cancellation. According to our records, you submitted a cancellation request on December 21st, and it was processed on the same day. If you have any additional questions or concerns, please feel free to contact us directly at ********************************** or through our social media channels, and our team will be delighted to help you resolve any issues. Thank you!

• Review fromMeg M

  Date: 12/16/2023

  1 star

  Meg M

  Date: 12/16/2023

  They only let you email in a request to cancel a subscription. I asked them to cancel my subscription and they never did and months later are still charging me and ignoring my emails asking them to cancel. Will file complaint with credit card company next.

  Scentbird Inc.

  Date: 02/28/2024

  Hello ***, I appreciate your message. I'm sincerely sorry to hear about the difficulties you encountered while trying to cancel. Our aim is not to make this process ****** complex or burdensome. When we inquire about why subscribers opt to cancel, it is solely to identify aspects of their experience that *** have influenced their decision, with the intention of addressing and improving those areas. You can easily cancel through our mobile app or by reaching out via email, and we will promptly handle your cancellation. Upon reviewing our system, I couldn't locate a subscription associated with your specified name or email address. To assist you further, could you please provide a screenshot of the last payment made to Scentbird? Kindly email us directly at ********************************** with the subject line "Attn: **************," and we'll promptly resolve this matter. Thank you for your cooperation.

• Review fromJames L

  Date: 12/11/2023

  1 star

  James L

  Date: 12/11/2023

  This company is a flat out scam. Its not possible to cancel your account independently even though subscribing is entirely independent. They worst part is that the PRODUCTS ARE NOT EVEN REAL/LEGIT luxury fragrances and they dont respond care. I think they planned to scam a few people here and there enough times to earn revenue and fund their actual products. This is low-level risk model, and very common btw, even in regular commercial spaces, thats probably how theyre allowed to continue this organized crime, I mean, scam! *cough cough* not to mention that their alibi is probably along the lines of well your Honor, the term luxury is a completely subjective, we happen to consider this $30 cologne a premium brand and no legalities bear weight on subjective opinions this legal-end is solid! Their stuff is definitely under $45 cologne, the pictures online may be deep fakes and/or cheap Chinese imitations that look just like the real stuff! Trust me, these guys are *******!!! Fake products designed to capitalize on chronic *********Ad clickers. Think about that last part long and hard.!!!!

  Scentbird Inc.

  Date: 02/29/2024

  Hello *****, we regret to learn of your unfavorable impression of our service. We maintain exclusive partnerships with numerous renowned brands, enabling us to provide luxury products at discounted rates. Our utilization of a universal packaging system makes it infeasible for us to package fragrances from brands with whom we lack a direct partnership. It is crucial for us to emphasize that selling counterfeit scents or outdated tester bottles would jeopardize our relationships with brands, and we wouldn't have sustained our presence in the market for as long as we have. Brands value our platform for distributing their samples, and once customers discover their preferred fragrance, they can acquire a full-size bottle from an authorized vendor or directly from the brand. We want to clarify that our products are genuinely 100% authentic, sourced directly from the brands. We take great care to uphold their quality, ensuring that our fragrances are the same as of the full-sized bottles, albeit in smaller quantities. Upon checking, I couldn't locate any accounts or orders associated with your name or email address. Have you had the opportunity to utilize our service previously? We are genuinely interested in hearing about your experiences that have influenced your perception of our offerings. Please share your thoughts via email at *********************************** We look forward to engaging in a conversation with you!

• Review fromFaith Y

  Date: 12/10/2023

  1 star

  Faith Y

  Date: 12/10/2023

  They wouldnt let me cancel my subscription for over 4 months. I asked for this months money to be refunded and they never did. I have email confirmation of my subscription ending so hopefully they dont take anymore money of mine.

  Scentbird Inc.

  Date: 02/29/2024

  Hello Faith, I sincerely apologize for the difficulties you encountered during the cancellation process. Our intention is not to create a cumbersome or complex experience. When we inquire about the reasons behind cancellations, it's solely to identify any aspects of the user experience that *** have influenced the decision, with the goal of addressing and improving those areas.Cancellation can be conveniently done through our mobile app or by reaching out via email, and we are committed to promptly handling your cancellation request. Upon reviewing our system, I was unable to locate a subscription associated with the name or email address you provided. To assist you further, could you please share a screenshot of the last payment incurred from Scentbird? Kindly email us directly at *********************************** with the subject line Attn: ************** We appreciate your cooperation, and we aim to resolve this matter promptly. Thank you.

• Review fromDemetria H

  Date: 12/06/2023

  1 star

  Demetria H

  Date: 12/06/2023

  Stay far away this company! They are a bunch of scammers. They supposedly shipped my package to the wrong address after I had already updated it when I signed up. So I never received my package, and lost out on money by paying for a subscription with no product. They told me they wouldn't refund me the money for the subscription and I wouldn't be getting a replacement. They have ignored multiple emails of mine. They are a bunch of scammers!

  Scentbird Inc.

  Date: 02/29/2024

  Hi ********, really sorry to see the difficulties youve faced with receiving your last shipment. Just to assure you: we make it a priority to send out all of our customers' orders without fail. If, for any reason, you don't receive your order, we're here to lend a hand in tracking it down or providing free replacement for your missing order. Reviewing your correspondence with our Customer Experience *********** ******** never refused a replacement and in fact, offered a free replacement to your updated shipping address, on us! The replacement shipment was marked as delivered on December 12th. Hope you received it safe and sound! If you have any additional questions or concerns, please feel free to contact us directly at ********************************** or through our social media channels, and our team will be delighted to help you resolve any issues. Thank you!

• Review fromAlana L

  Date: 12/01/2023

  1 star

  Alana L

  Date: 12/01/2023

  They automatically renew your subscription without alerting you AND for the same period of time your first one was. I assumed that it would only revert to month to month, but no, it charged me over $300 for another *non-refundable* 12-month subscription, before the end of my last subscribed month. I received no bill or email alerting me to this before or after, and no explanation for the charge appeared on my account.

  Scentbird Inc.

  Date: 02/29/2024

  Hello *****, I genuinely regret seeing your frustration with your experience with our service. It's essential to understand that our service operates on a recurring basis, and customers are billed for the duration of their active subscription. We strive for transparency by prominently displaying this information on our website, checkout page, and FAQ. If you choose not to continue your subscription, you have the freedom to cancel it at any time. Upon reviewing our system, I observed that you had a conversation with our Customer Experience Agent, ******. She has successfully canceled your subscription and initiated a full refund of your Annual plan in the amount of $223.52 USD. If you have any additional questions or concerns, please feel free to reach out via email at *********************************** Alternatively, you can contact us through our social media channels, and our team will be more than happy to assist you further. Thank you for your understanding!

• Review fromLeonardo G

  Date: 11/01/2023

  1 star

  Leonardo G

  Date: 11/01/2023

  I have been subscribed to Scentbird online subscription starting September for 7 dollars with a promo special ,after will be charged 16 (original monthly price). Anyways my first cologne came. Said it will arrive by the end of September turns out its take till October to arrive, decided to have take another shot and they up charge $30, I thought well I must of gotten the full bottle by accident but no I got up charged for the same 16oz bottle small spray bottle and they dont even tell you they just say add to your queue think youll get the small one. Website is confusing on top if all. On purpose I believe.

  Scentbird Inc.

  Date: 02/29/2024

  Hi ********, thank you for getting in touch. After examining our records, it appears that in the second month of your subscription, you opted for a Premium fragrance. It's crucial to note that, prior to adding such Premium fragrances to your queue, a notification is presented, and explicit confirmation is required from you to proceed. Once you confirm your acceptance of the additional cost for these fragrances, our system automatically processes the charges. Please be aware that we only process charges for the fragrances present in your queue. Regrettably, we are unable to issue a refund for the additional upcharge, as it covers the cost of the fragrance you have already received. Rest assured, your subscription was successfully canceled on October 27th, 2023. If you have any further inquiries or require assistance, feel free to contact us directly at *********************************** We apologize for any inconvenience and appreciate your understanding. Stay safe!

• Review fromClara W

  Date: 09/26/2023

  1 star

  Clara W

  Date: 09/26/2023

  Not pleased with this company at all. I was under the impression that that I would be charged around $16 a month for my subscription, I find that they have been charging me around $20 dollars a month and I had to refer to my bank statements to find out this information.On the website, under your membership details, they do not list any information about what you will be charged per month, just how much upgrading your membership will be. They also don't have any kind of information for your account or subscription numbers on the website or emails they send to you. They also do not have a request on the website directly to cancel your subscription, just instructions and an email address to send inquiries too if you're wishing to cancel.It's been one week, and I have sent them two messages requesting to cancel. They have charged my card again for another month during that time. I am now having to visit my bank to request a stop payment/future charges to my card since my requests to cancel are being ignored.I am taking this moment to share my experience as I have found this company to not be trustworthy. All I wanted was to cancel my subscription.

  Scentbird Inc.

  Date: 02/29/2024

  Hi *****, I value your feedback. Please be aware that our standard monthly plan is priced at $16.95. Your billing *** include an extra amount, reflecting applicable sales tax based on your state's requirements. Upon reviewing your account, it seems that your most recent charge amounted to $18.14, with $16.95 representing the plan cost and an additional $1.19 for sales tax. I want to assure you that your subscription was successfully canceled on September 19th, the same day you requested it. Our aim is to ensure a cancellation process that is straightforward and hassle-free. When we inquire about reasons for cancellations, our purpose is solely to pinpoint elements of the user experience that *** have influenced the decision, with the aim of addressing and enhancing those aspects. Cancellation can be easily accomplished through our mobile app or by reaching out via email, and we are dedicated to promptly managing your cancellation request. Should you have any further questions or concerns, don't hesitate to reach out to us directly at ********************************** or through our social media channels. Our team is eager to assist you in resolving any issues. Thank you!