Reviews

This profile includes reviews for Scentbird Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Scentbird Inc.

  158 W 27th St Fl 11 New York, NY 10001-6216

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  Drift Goods

  590 N Kays Dr Ste 110 Kaysville, UT 84037

Review Details

• Review fromZachary A

  Date: 08/25/2023

  1 star

  Zachary A

  Date: 08/25/2023

  Can't cancel subscriptions on your own, and there's no way to contact any real human at this company. How the h*** is this allowed and still running?

  Scentbird Inc.

  Date: 02/29/2024

  Hi *******, I'm genuinely sorry to hear about the challenges you faced during the cancellation process. Our goal is not to make this process burdensome or complicated. When we inquire about why subscribers choose to cancel, it's purely to pinpoint any aspects of their experience that might have influenced their decision, aiming to address and enhance those areas. You can conveniently cancel through our mobile app or by reaching out via email, and we'll promptly handle your cancellation. According to our records, our Customer Experience, ***** canceled your subscription the same day we received your request, on August 25th. She also refunded the latest charge, since you werent interested in your August order. Rest assured that you havent been charged since then. Should you have any further questions or concerns, please don't hesitate to contact us directly at *********************************** and our team will be happy to assist you in resolving any issues. Thank you!

• Review fromJennifer T

  Date: 08/12/2023

  1 star

  Jennifer T

  Date: 08/12/2023

  Does not deserve any stars. Charged my bank account fraudulently and then want screenshots of my bank information

  Scentbird Inc.

  Date: 02/29/2024

  Hi ********, I appreciate your message. It's important to clarify that we do not bill canceled subscriptions. Merely sending an email requesting cancellation doesn't confirm the cancellation itself; instead, it contains instructions on finalizing the cancellation process. To complete the cancellation, you still need to confirm your request by following the link provided in that email. Upon reviewing our system, I noticed that one of our Customer Experience Agents, *****, discussed the charges with you before canceling your subscription on August 13th. Before the cancellation, your subscription was active, and you received your monthly orders. Please be aware that our service operates on a recurring subscription basis, and our system automatically charges you as long as you maintain an active subscription. The subscription in question matches your name and shipping address, albeit it was registered using a different email address. Since we canceled your subscription in August 2023, you haven't incurred any charges. If you have further questions or concerns, feel free to reach out directly at *********************************** and our team will gladly assist you in resolving any issues. Thank you!

• Review fromLuke B

  Date: 07/27/2023

  1 star

  Luke B

  Date: 07/27/2023

  Absolutely a scummy company, they didnt cancel my subscription the first two times I tried and keep charging me to send me products I dont want. 1 star is far too many for this company.

  Scentbird Inc.

  Date: 02/29/2024

  Hi ****, thank you for your message. It's crucial to clarify that canceled subscriptions are not billed. Simply sending an email requesting cancellation doesn't automatically confirm the cancellation; instead, it includes instructions on how to finalize the cancellation process. To complete the cancellation, you still need to confirm your request by following the provided link in that email. Cancellation can be conveniently done through our mobile app or by reaching out via email, and we are committed to promptly managing your cancellation request. After reviewing our system, I noted that your subscription was successfully canceled on December 20th, and you have not incurred any charges since then. If you have further questions or concerns, don't hesitate to contact us directly at *********************************** and our team will be happy to assist you in resolving any issues. Thank you!

• Review fromSara K

  Date: 07/22/2023

  1 star

  Sara K

  Date: 07/22/2023

  ************* is cute and good in theory but i bought my first month plus an extra case which totaled around 30 dollars my scent was a regular scent so it required no up charge. The second thing i purchased was another case i planned to use and keep in my pure and i was charged around 20 dollars for that. However there was an extra charge of 10 dollars and i have no idea what it was for. I have emailed them requested help on their website Directly messaged them on instagram and left multiple comments on their insta posts. AND STILL NO RESPONSE! I honestly dont know i was trying to get it cancelled before my charge went through. They claim to have fast customer service but they will not even respond to me. I honestly done know what to i have frozen my card in hopes they will reach out and solve this but if i cant i will have to call the credit card company and file a dispute. I wanted this to work so bad but i just dont know what else to do. ?????????

  Scentbird Inc.

  Date: 02/29/2024

  Hi ****, appreciate your feedback. After examining your account, I noticed you made an order for a subscription and an additional fragrance case. Additionally, you placed a separate one-time order for another fragrance case. In your initial subscription order, it appears you chose a Premium fragrance. Importantly, before adding such Premium fragrances to your queue, a notification is displayed, requiring explicit confirmation from you. Upon your confirmation of accepting the additional cost, our system automatically processes the charges, considering only the fragrances in your queue. Our Customer Experience Agent, ************, addressed these details in response to your initial inquiry within 24 hours. The matter was resolved by issuing a partial refund and canceling the unwanted order. If you have any more questions or concerns, feel free to reach out directly at *********************************** and our team will gladly assist you in resolving any issues. Thank you!

• Review fromKayla W

  Date: 07/21/2023

  1 star

  Kayla W

  Date: 07/21/2023

  This is ********. They steal from people. All I want is my money back. I canceled 9 times. Give me bk my money all of it

  Scentbird Inc.

  Date: 02/29/2024

  Hello *****, I sincerely apologize for the frustration you've experienced with our service. It's crucial to note that our service functions on a recurring model, where customers are billed for the duration of their active subscription, and all paid-for orders are fulfilled. We prioritize transparency by prominently displaying this information on our website, checkout page, and FAQ. Should you choose not to continue your subscription, you have the flexibility to cancel it at any time. Upon reviewing our system, I noticed your interaction with our Customer Experience Agent, ******. She successfully canceled your subscription on June 24th, and no charges have been incurred since then. If you have any further questions or concerns, feel free to reach out via email at *********************************** Alternatively, you can contact us through our social media channels, and our team will be more than willing to assist you further. Thank you for your understanding!

• Review fromMargaret R

  Date: 07/18/2023

  1 star

  Margaret R

  Date: 07/18/2023

  I've literally been waiting for a refund for money scentbird took out of my account without permission

  Scentbird Inc.

  Date: 02/29/2024

  Hi ********, I regret to read your message. After examining your account, it appears that you re-subscribed with us on July 9th and independently paid for your July order. It's important to note that we cannot facilitate customer re-subscriptions from our end; customers must log into their accounts and initiate the re-subscription process by clicking the relevant button. I noticed that you initiated a chargeback for your payment amounting to $17.97. When a chargeback is initiated, the funds become temporarily frozen during the investigation. The resolution of this case is contingent upon the investigation conducted by your financial institution. If the account was created fraudulently, we recommend customers dispute charges directly with their banks. To confirm, the subscription linked to your name was canceled on the same day you initiated the chargeback, and no charges have been incurred since then. For further assistance, please reach out to us via email at *********************************** Thank you!

• Review fromGlenda B

  Date: 07/02/2023

  1 star

  Glenda B

  Date: 07/02/2023

  DO NOT SUBSCRIBE TO THIS ! IF SO PLEASE be compelled to CANCEL YOUR subscription!! This inoperable unserviceable establishment has been nothing but deceitful extortion for people and infringe copyright of authenticated brands !SAVE YOUR HARD EARNED MONEY FOR SOMETHING OTHER THAN SCENTBIRD!!

  Scentbird Inc.

  Date: 02/29/2024

  Hi ******, we regret to learn of your unfavorable impression of our service. We maintain exclusive partnerships with numerous renowned brands, enabling us to provide luxury products at discounted rates. Our utilization of a universal packaging system makes it infeasible for us to package fragrances from brands with whom we lack a direct partnership. It is crucial for us to emphasize that selling counterfeit scents or outdated tester bottles would jeopardize our relationships with brands, and we wouldn't have sustained our presence in the market for as long as we have. Brands value our platform for distributing their samples, and once customers discover their preferred fragrance, they can acquire a full-size bottle from an authorized vendor or directly from the brand. We want to clarify that our products are genuinely 100% authentic, sourced directly from the brands. We take great care to uphold their quality, ensuring that our fragrances are the same as of the full-sized bottles, albeit in smaller quantities. Our goal is not to make our cancelation process burdensome or complicated. When we inquire about why subscribers choose to cancel, it's purely to pinpoint any aspects of their experience that might have influenced their decision, aiming to address and enhance those areas. You can conveniently cancel through our mobile app or by reaching out via email, and we'll promptly handle your cancellation. According to our records, our Customer Experience, ***** canceled your subscription the same day we received your request, on July 17th. He also refunded the latest charge, since you werent interested in your July order. Rest assured that you werent charged since then. Should you have any further questions or concerns, please don't hesitate to contact us directly at *********************************** and our team will be happy to assist you in resolving any issues. Thank you!

• Review fromSophia S

  Date: 06/23/2023

  1 star

  Sophia S

  Date: 06/23/2023

  I would leave 0 stars if it were possible . I was a new subscriber. I added a fragrance to my cart which showed the total I would need to pay. I was charged the amount for the fragrance. Later on, they shipped me a different random fragrance and not the one I actually chose . I reached out letting them know this. An agent said shed replace the fragrance but when I checked I saw that she didnt correct the issue. I was still sent a random fragrance I dont like and didnt choose. I sent multiple emails and even a message on instagram. This is so upsetting to charged for something I dont want and is false advertising.

  Scentbird Inc.

  Date: 02/29/2024

  Hi ******, really sorry that 2 order shipments caused confusion. Please allow me to explain. After reviewing our system, I see that your first order processed Fragrance of the month. By the time you contacted us and let us know about you wanting a different fragrance, it was too late to cancel your first shipment at that point. You were scheduled to receive the scent you didnt choose. But, our Customer Experience Agent, ****** offered you a courtesy replacement with the wanted fragrance, and according to the tracking details, the shipment with the free scent was delivered on July 1st. Hope you received it safe and sound. Should you have any further questions or concerns, please don't hesitate to contact us directly at *********************************** and our team will be happy to assist you in resolving any issues. Thank you!

• Review fromRosa Y

  Date: 06/21/2023

  1 star

  Rosa Y

  Date: 06/21/2023

  It's a rip off! I paid for the first month, fine! No problem! So then I was charged $29.00 for two samples of perfume that smelled like bug spray! Since then, I had tried to cancel for well over a month, $58.00 later I am finally able to cancel. And then when I think I have cancelled, I go back to make sure and it was only put on hold, so I went back AGAIN and cancelled the entire subscription! FINALLY! They make it way way too hard to cancel! I really wised I'd come here first before ordering to read some reviews! I'll come here every time I want to order something! Which it is sad that I have to do that!!!

  Scentbird Inc.

  Date: 02/29/2024

  Hi ****, I genuinely regret to see your frustration and disappointment with our service. It's important to note that our 2 products/monthly plan costs $27, plus sales tax, thats why you were charged $29 for your order. With Scentbird, you have the freedom to choose fragrances for your orders, and our platform provides assistance through scent quizzes, smart suggestions, and your favorite notes to help you select the perfect fragrance. Regarding our cancellation process, our aim is to keep it simple and hassle-free. When we inquire about reasons for cancellations, it's solely to identify aspects of the user experience that *** have influenced the decision, with the intention of addressing and improving those areas. You can easily cancel through our mobile app or by reaching out via email, and we will promptly handle your cancellation. According to our records, your subscription was canceled on June 21st, and you haven't been charged since. If you have any further questions or concerns, please don't hesitate to contact us directly at *********************************** and our team will be pleased to assist you in resolving any issues. Thank you!

• Review fromIsaac C

  Date: 06/11/2023

  1 star

  Isaac C

  Date: 06/11/2023

  Why are we allowing these criminal to continue to rip people off! If you know there's a pattern of deception what are you even doin here if that's not the BBB's job! This scent bird ***** ripped me off and is telling me basically try to do something about it!! Taunting me!! It's ridiculous!

  Scentbird Inc.

  Date: 02/29/2024

  Hello *****, we're disheartened to learn of your dissatisfaction with our service. Could you kindly provide more details regarding your statements? Be assured that we do not engage in any practices that harm our customers, and we fulfill all orders that customers have paid for. Our Customer Experience Team is always available to assist you via email and our social media channels. As per our records, we noted that your subscription was canceled on June 23rd, and your June payment was consequently canceled, as per your request. If you have any additional questions or concerns, please feel free to reach out directly at *********************************** and our team will be more than happy to help you address any issues. Thank you!